“ It would help a lot if the usage included the dollar amount ”
“ I have had only positive experiences with Entrust Energy. Their prices are low; they give charts for each day showing the amount of electricity used; they compare your most recent usage to your past weeks usage; they are prompt with billing & remind you if your bill hasnt been received within a few days of the due date. They are an excellent company. ”
“ We are very satisfied with the level of service Entrust provided. It was easy to sign up with them, their online app was easy to use, and their emails very informative on usage and monthly bills. ”
“ Once I got my first bill, and it was not what was described to me, I couldn't wait for it to expire. Now six months from the contract termination, They terminate the contract and hit me with a $300 termination fee. I was enrolled in "Auto-Pay", so I never opened the bills, which would always say "Do Not Pay". Somehow I was "un-enrolled" from Auto-Pay, and while on vacation they disconnected me and terminated. Never again ”
“ Entrust Energy has provided me with the best customer experience ever. There was a slight issue with the start date my services however it was rectified swiftly. Not only did Entrust energy provide me with amazing rates and discounts but their service was exemplary. They know how to treat Veterans and mire importantly they know how to treat people. ”
“ I appreciate the monthly email regarding usage and billing. ”
“ I never had any issues with this company. The billing was good. No problems. ”
My experience with entrust has been ok so far , but I'm a new customer .
I changed electric co's because the prices for my last co. was way to high.
Prices with entrust co. are Still way to high . My wife and I are retired on S/S only and that isn't much , let me tell you.
It is a HUGE" straggle for us to pay these high electric prices.
Insurance , Medicine , and food prices are Major factors for Most of us elderly people . ”
“ I enjoyed Entrust's service. My rate was excellent and my bills were always low and/or manageable. The website worked well and made making payments easy. I could never load bills from the website on my phone, unfortunately. The only request is that Entrust have an app developed to make payments and electricity tracking easier. I liked receiving the emails of energy usage so I had an idea of what my bill would be. I wouldn't mind working with Entrust again. ”
“ Since February when they overcharged me on charges per kwh from contract of .076 to .1270, I have had constantly received balance forward charges on following bills. I've overpaid them at least $42 and expect another overcharge next month per their record. I'm reporting them to PUC and BBB. ”
“ I read the Smart Meter disclaimer which gives Entrust an out on my weekly power usage. However, I must speak out that on Tuesday, June 11, 2019, I and most in Zip code 75218 had no power due to the devastating June 9, 2019 storm. ”
“ It was easy to get our new service, and since this was a new construction site with temporary power, that could have been a problem, but everything went through without a hitch. We have a great rate, it was easy to set up auto pay, and we get a weekly report with a graph showing the most recent week's usage against the week prior. Good information. ”
“ I have never had a electricity company that is so affordable and being I am on disability I Thank You very much Entrust energy service ”
“ No problems were encountered ”
“ I have had nothing but wonderful service ”
“ Love the weekly utility usage reports. What a great customer service. ”
“ Entrust plans were easy to understand and straight forward. So much better than other plans charging more if you you end up using too much or not enough electricity to get the "discount" rate! I didn't have actual conversation with customer service. I received late payment texts even a day after getting confirmation of payment texts? The billing was always accurate and I was never charged a late fee, but I gave 4 stars for the billing acct managment for that reason. ”
“ Entrust is literally the best light company I have ever used. Im so thankful for the two gentlemen who came to my door offering Entrust, they were sure I completely understood what I was getting into! Best decision Ive ever made!! My light bill is so reasonable also I love how I get my weekly usage!! ”
“ The phone guys are ok, but the 45 min experience 3 days a week to get a follow thru to have a broker call was exhausting and frustrating. I really believe the information he collected from me daily went into the abyss. 26 days, never a call back to see if I was actually helped. Typical millennial customer service... so I ask the canned questions, but incapable of logic trail troubleshooting. OSCAR was terrific and got it accomplished, he called me back and got the broker to call. ”
“ I paid deposit at 02/28/18 and it was supposed to switched me to the company after 24 hours.But , they forgot . And they connected me on 03/19/18 and I paid 100 dollars penalties to my leasing office. Entrust Energy appologized for delay and commitment to return my deposit after 6months but they didnt. Now Im gonna move to my new apartment from Dallas to Mackinney, I sent them an email and called them several times and explain my situation.But who cares. They just wanna charge me for early termination. I really dont know how to explain for them that it is your problem not mine ,that u connected us to Entrust Energy on 03/19/18 instead of 02/28/18 . If they look at my deposit payment date , its on 02/28/18 ”