— Dkc
Great Customer Service had good promo
 12 months is the best experience for staying competitive. Only downfall, I wanted to stay with them but staying competitive is not there strong suit. 

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Great Customer Service had good promo

 12 months is the best experience for staying competitive. Only downfall, I wanted to stay with them but staying competitive is not there strong suit. 

Plans, Rates, and Promotions :

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The best review categories for NRG Home are the order experience, rated at 1.3 out of 5, and their customer service, rated at 1.3 of 5.
  — Nikki
Got got by this company
 After the promotional price my rate increased, but slowly. In November my bill went from $50 a month to $125. December $160. I'm afraid to see Januar... 

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Got got by this company

 After the promotional price my rate increased, but slowly. In November my bill went from $50 a month to $125. December $160. I'm afraid to see January's bill. I switched back to AEP. Never again. If I could they will get a 0 rating. Rip off!!!!! 

Plans, Rates, and Promotions :

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  — C-Real
Rates get ridiculously high quickly
 Signed up and rep was nice, customer service is nice but if you are in a variable rate agreement you better check your rates closely. Got the rate I ... 

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Rates get ridiculously high quickly

 Signed up and rep was nice, customer service is nice but if you are in a variable rate agreement you better check your rates closely. Got the rate I signed up for 2 months and then it went up 23% in month 3 and another 16% in month 4....really!!!!! I beleive this company just takes advance of people. Still with the utility providers, at least they have to justify their rates with the public utility commission! 

Plans, Rates, and Promotions :

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  — Kylie
DO NOT DO IT!!!!
 They're scammers!! Charged my bill $500!!! When they say they will save you money! Don't listen! Just say no like I wish I would've. Then when I tried... 

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DO NOT DO IT!!!!

 They're scammers!! Charged my bill $500!!! When they say they will save you money! Don't listen! Just say no like I wish I would've. Then when I tried to call about the problem I was on hold for 10 minutes and still nobody answered! Horrible company!! 

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Customer Review Summary

5 Star Reviews
 
0%
4 Star Reviews
 
7%
3 Star Reviews
 
0%
2 Star Reviews
 
7%
1 Star Reviews
 
87%
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  — JH
Biggest rip off
 They suck you in with a lower rate that quickly doubles after a 90 day period. Then they statebit will take 2-3 billing cycles to transfer to origina... 

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Biggest rip off

 They suck you in with a lower rate that quickly doubles after a 90 day period. Then they statebit will take 2-3 billing cycles to transfer to original carrier. B.S. Dont fall for these folks. 

Plans, Rates, and Promotions :

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36 Month Home Power Plan


7.49¢
per kWh
36
month term
more info

36 Month Home Power Plan


Plan Info
Term Length :  36 months
Plan Type :  nonrenewable
Early Termination Fee :  $150
Monthly Recurring Charge :  $0.00

Documents
Terms of Service
Disclosure Statement

Pricing
Rate @ 2,000 kWh :  7.49¢
Rate @ 1,000 kWh :  7.49¢
Rate @ 500 kWh :  7.49¢




  — Allen Huang
Lying sales and BS customer support, scam alert !!

 I'm a customer of DP&L. Met a lying NRG sales in shopping mall and was told to provide a bit personal info for their survey for gift card. 1 hr late... 

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Lying sales and BS customer support, scam alert !!

 I'm a customer of DP&L. Met a lying NRG sales in shopping mall and was told to provide a bit personal info for their survey for gift card. 1 hr later, I got a confirmation email stating I already switched to NRG services. Called NRG customer services and was told they cannot cancel this contract even though it has no my consnet. I told them on their statement, it says I can also cancel this contract within 7 days with no charge, but they still refused to cancel it. Called DP&L to solve this scam. 

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This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of NRG Home

Our analysis of NRG Home

  — Randall
NRG THOSE SNEEKY BAS^%$DS
 Didn't email, mail or call to notify my 6 month contract was about to expire as they are required to do and instead started charging we 17 cents per k... 

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NRG THOSE SNEEKY BAS^%$DS

 Didn't email, mail or call to notify my 6 month contract was about to expire as they are required to do and instead started charging we 17 cents per kWH instead of the 10 cents on my contract. I'd suggest finding some one else to sign up with. 

Plans, Rates, and Promotions :

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LifeEnergy 24


7.19¢
per kWh
24
month term
more info

LifeEnergy 24


Plan Info
Term Length :  24 months
Plan Type :  Fixed Rate
Early Termination Fee :  $149
Monthly Recurring Charge :  $9.99

Documents
Terms of Service
Disclosure Statement

Pricing
Rate @ 2,000 kWh :  7.19¢
Rate @ 1,000 kWh :  7.19¢
Rate @ 500 kWh :  7.19¢




Pennsylvania Energy Ratings

score for NRG Home:


( 3.1 / 5 )
See how ratings work
All Providers Ranked From High To Low
  — Kevin K
Price will double after promotion
 I, like others, fell victim to their promotion scam. I signed up at Menards, I knew that there would be a jump in price after the promotion period. Bu... 

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Price will double after promotion

 I, like others, fell victim to their promotion scam. I signed up at Menards, I knew that there would be a jump in price after the promotion period. But I didn't realize it would more than double. Defiantly stay away from these guys. 

Plans, Rates, and Promotions :

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Likely to Recommend :
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  — NRG Greed
NRG Greed
 Im such a fool wanting those southwest points little did I know NRG was hiking the price through hidden small print deception til I was paying double ... 

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NRG Greed

 Im such a fool wanting those southwest points little did I know NRG was hiking the price through hidden small print deception til I was paying double
Im embarrassed and angry at myself and have nothing but contempt for the greed of NRG. I will share my story with all the public outlets I can as long as I can. NRG is evil 

Plans, Rates, and Promotions :

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  — Scott Loveday
I've Been Had!
 Like others, I signed up for a promotional rate with an offer of free airline points. The good rate held steady for several months, then it went from... 

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I've Been Had!

 Like others, I signed up for a promotional rate with an offer of free airline points. The good rate held steady for several months, then it went from less than 5 cents, to 5 1/2 cents, to 9 cents and then up to 12 cents. It happened before I realized it. There was no notification. Are they within their rights? I guess so if they don't mind losing my business. 

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  — Yvonne Tidwell C/o Charles Chagnon Estate
They have been charging my dead father for 10 months and still won't close his account
 They have been charging my dead father for 10 months and still won't close his account. I have been calling every month or two since January. They al... 

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They have been charging my dead father for 10 months and still won't close his account

 They have been charging my dead father for 10 months and still won't close his account. I have been calling every month or two since January. They always tell me it is in the process of transferring but they can't do it yet until somebody takes over his place. They have someone else call me back in two weeks to tell me the same thing. It has now been 10 months and I have a bill for over $500. His electricity was turned off 9 months ago. They are just stealing his money. It is coming up to the day where I can close his account but they still have not removed this bill. They are a horrible company with horrible customer service. Be aware they will cheat you out of money. 

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  — Tsaemom
Switch right after promotional period
 I went from paying $0.05 a KWH to 0.12! Make sure you are paying attention when the promotional rate it over! 

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Switch right after promotional period

 I went from paying $0.05 a KWH to 0.12! Make sure you are paying attention when the promotional rate it over! 

Plans, Rates, and Promotions :

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Find Electricity Plans in Pennsylvania:


  — TYM
Do not fall for the SCAM, please check BBB
 This company is con artist, they will get you with 3 months special rate than your bill will double, or like mine went up 400%. PLEASE STAY AWAY. They... 

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Do not fall for the SCAM, please check BBB

 This company is con artist, they will get you with 3 months special rate than your bill will double, or like mine went up 400%. PLEASE STAY AWAY. They got me at Menards with $50 dollars gift card, i regret my decision. Please be wise, do your research. 

Plans, Rates, and Promotions :

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NextEra Saver 6


6.89¢
per kWh
6
month term
more info

NextEra Saver 6


Plan Info
Term Length :  6 months
Plan Type :  Fixed Rate
Early Termination Fee :  $10x months remaining
Monthly Recurring Charge :  $0.00

Documents
Terms of Service
Disclosure Statement
Environmental Disclosure Label

Pricing
Rate @ 2,000 kWh :  6.89¢
Rate @ 1,000 kWh :  6.89¢
Rate @ 500 kWh :  6.89¢




  — Dkc
Great Customer Service had good promo

 12 months is the best experience for staying competitive. Only downfall, I wanted to stay with them but staying competitive is not there strong suit. 

More

Great Customer Service had good promo

 12 months is the best experience for staying competitive. Only downfall, I wanted to stay with them but staying competitive is not there strong suit. 

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

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  — Tiffany
NRG Doubled my rate in December
 The sales guy got me at Menards. He worked for NRG Engery. He showed me the rates and I asked him if he could show me the fine print details, especial... 

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NRG Doubled my rate in December

 The sales guy got me at Menards. He worked for NRG Engery. He showed me the rates and I asked him if he could show me the fine print details, especially as it relates to cancellation. He said he would email them to me and had me enter my email on a tablet and click the box that I want to receive correspondence. I did so and it turns out that one action signed me up for the service. I was livid and called the company to make a complaint about this man. I was going to sign up anyway but being tricked into it was no cool.

Anyway...that bit of sleaze and slime aside I enjoyed a low energy rate for six months. My mistake was that I did not select a new provider to take effect before the variable rate changed. When it changed in the month of December (yes during the holidays) I did not have my eye on the ball and the rate doubled from almost six cents per kWh to nearly 12 cents. My electric bill is already on the high side because we have electric heat so this snafu meant we got a bill for over $1000!!! The following month was $800 because it takes times for the providers to be changed. Those bills should have been half those amounts so I threw away roughly $900. 

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  — Hyde Park
Watch out for rate hikes
 I signed up for a limited time (3 months) discounted rate. I knew that my rate would go up, but not to DOUBLE the price of Duke energy! Not to mention... 

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Watch out for rate hikes

 I signed up for a limited time (3 months) discounted rate. I knew that my rate would go up, but not to DOUBLE the price of Duke energy! Not to mention, NRG did not even honor the first three month discount. My rates started systematically hiking after just two months until I was paying nearly double what I would have been paying with Duke. I'm embarrassed that I did not look at my rates earlier as I had a feeling this would turn out bad. Of course, I could not look at my rates because there does not appear to be any sort of online account that gives me this sort of transparency. I was also on hold with their support center for way too long, but that's what you'd expect out of a company like this. 

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Online Lock-6


6.30¢
per kWh
6
month term
more info

Online Lock-6


Plan Info
Term Length :  6 months
Plan Type :  Fixed Rate
Early Termination Fee :  $10
Monthly Recurring Charge :  $4.95

Documents
Terms of Service
Disclosure Statement

Pricing
Rate @ 2,000 kWh :  6.30¢
Rate @ 1,000 kWh :  6.30¢
Rate @ 500 kWh :  6.30¢





12 month fixed


7.12¢
per kWh
12
month term
more info

12 month fixed


Plan Info
Term Length :  12 months
Plan Type :  Fixed Rate
Early Termination Fee :  $75
Monthly Recurring Charge :  $0.00

Documents
Terms of Service
Disclosure Statement

Pricing
Rate @ 2,000 kWh :  7.12¢
Rate @ 1,000 kWh :  7.12¢
Rate @ 500 kWh :  7.12¢




Updated: 01-23-2019
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