We currently recommend electricity plans from Constellation, LifeEnergy, NextEra Energy Services Pennsylvania and Frontier Utilities

Poor customer service

(1 / 5)

  Their customer service is terrible. They do not care about the customers and they would not waive any fees or try to fix the issue even if its the first time happening and specially if its something that went wrong with their billing portal. If something goes wrong when paying your bill, they wont fix it, so think twice before getting their services. That is why will be cancelling my account with them.

Valeria G
January 19th, 2019

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Stream Saves Money

(5 / 5)

  I was paying .012 cents per kilowatt now with Stream Im at .0549. A locked rate that wont go up. Ive renewd my contract for the past 4 years with Stream and have never been happier. The associate I signed up with is awesome and always there to help. Highly recommend

Josh Fayetteville
January 13th, 2019

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Worst company ever!

(1 / 5)

  I turned stream on in my 1300 bedroom house. I decided to do the free nights. First months bill 372.00
Minus free nights. The next month was 582.00 and 3850 kw used. This is not possible seeing As I leave everything off during the day and my daughter and I are at work and school. Oh the 582.00 was minus the free nights and wknds. So I called telling them there has to be something wrong. I dont know why customer service cant help you in any way but here is no point in calling them either. They dont know what is going on. Worst company!

Horrible Company
January 6th, 2019

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My payment was posted to the wrong account

(3.2 / 5)

  Never had a problem until now...I understand my bill was past due but I made my payment on 12/8 and it was due to be disconnected 12/11 if no payment was received...On 12/14 my lights were turned off because they claimed they didn't get my payment...I sent proof of bank statement and still it wasn't located...I called 12/20 about 3pm to check the status and the CSR said that there weren't any notes on my account about my non payment situation...So i went to my bank and had all bank statements printed up until May of this year to show proof of previous payments and emailed that to them...Then I called back about 5pm on 12/20 to make sure they received the email the rep told me that at 2pm my payment was found on the wrong account and transfered to my account...Even though I was grateful that my payment was found the rep couldn't explain how it is that I called through the payment system and still my payment went to the wrong account...My lights were turned off while I had a sick son at home but it was their fault of were my payment went and all I get is I'm sorry Ma'am...

Kat Gilstrap
December 21st, 2018

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Stream saved my business tons of money

(5 / 5)

  I switched to using their electricity, plus we switched all of our employees' phone services and have saved thousands of dollars over the last 2 years.

happy customer
November 3rd, 2018

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Do not trust this company!

(1 / 5)

  Very unreliable! They are good for the 1st year but after that, they offer me the $78 flat rate plan based on my average electric usage from the past year. Guess what? I recieved a bill worth more than $200! They never explained to me that the $78 flat rate is only for the first 500kwh, anything over that will be outrageous. This is the first time Ive paid over $200 for the past 18yrs. They did not mail me the contract details but they claim that they emailed it to me. I told them that I did not received it. It turns out that they have a wrong email address in thier system The plan was not clearly explained to me. I even told them to play the telephone recording when they offered me the plan. With lack of explanation. I switched back to my original energy company the next day since lve used them for the past 9 yrs. They offered me a lot of incentives just to switched back including reimbursement of the $250 early termination fee by Stream energy. I regret using this company. Never again!

Marco
October 17th, 2018

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Prices are ridiculous

(1 / 5)

  I signed up with a plan that are free nights, when I got my first bill it was almost $300 like WTF!!!! Is my 3rd month with them and my bills are $300 and something ridiculous. With my previous company wich now I regret switching to this scam company my bills before was less the 180. On this last month I paid my light bill 300.67 before the due date cause I didn't want to forget to pay for it and get billed for late fees few days after I see my bank account I was charged 2 times that's 600 I called them and they stated I was in auto pay like wtf when did I sign up for autopsy. I cancelled my svc with them and now I have to wait 2-5 business days to get my 300 back. DO NOT SIGN UP FOR STREAM ENERGY!!!!!

DO NOT GET STREAM ENERGY
October 14th, 2018

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Watch out for $10 charges x 2 every month!

(1 / 5)

  I have had Stream for over ten years and always renewed with them because I was satisfied with their rates. I started noticing my bills getting bigger and bigger this year. So I looked at all my bills and there were $10 "late payment penalty" if not paid BEFORE due date and $10 "disconnect letter service fee"!! So add $20 to your monthly bill and you aren't saving a dime. I AM DONE WITH STREAM! BAD NEWS IS THEY HAVE A $250 CONTRACT CANCELLATION EVEN IF YOU ONLY HAVE 4 MONTHS LEFT IN THE CONTRACT OF TWO YEARS. And don't expect them to do anything about it when you call. They just listen and don't offer any explanation except "there's nothing they can do."

Don't pick Stream if you think their rates are comparably low
October 12th, 2018

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Watch out for $10 charges x 2 every month!

(1 / 5)

  I have had Stream for over ten years and always renewed with them because I was satisfied with their rates. I started noticing my bills getting bigger and bigger this year. So I looked at all my bills and there were $10 "late payment penalty" if not paid BEFORE due date and $10 "disconnect letter service fee"!! So add $20 to your monthly bill and you aren't saving a dime. I AM DONE WITH STREAM! BAD NEWS IS THEY HAVE A $250 CONTRACT CANCELLATION EVEN IF YOU ONLY HAVE 4 MONTHS LEFT IN THE CONTRACT OF TWO YEARS. And don't expect them to do anything about it when you call. They just listen and don't offer any explanation except "there's nothing they can do."

Don't pick Stream if you think their rates are comparably low
October 12th, 2018

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Terrible

(1 / 5)

  They disconnected our electricity with out notice and were rude to us when we asked them why. Dont use them!

SMC
September 13th, 2018

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Scam the elderly

(1 / 5)

  Elderly blind women who signed up. After several months the bill more than doubled. How can this company continue?

Claire
August 1st, 2018

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Happy Stream Customer

(5 / 5)

  I have been a Stream customer since November of 2012. I have been very happy with Streams rates and was very excited when the announced their cash back program. The only issue I had was with the incumbent Rochester Gas and Electric estimating my usage. I know read my own meters and couldnt be happier with my savings!

Kathy H
July 10th, 2018

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Be careful! Make sure to pick a plan that fits for you not for them!

(2.8 / 5)

  I signed up with stream because I trusted my leasing agent(which happens to be friends with the stream sales agent). They both told me that I would stay under 500 kWh in a 1 bedroom apartment. I signed up with 5 days left in the month. They put me in a $55 monthly plan. SO guess what? I paid $55 for my first month for only 100kwh usage. By then i already knew i would not be staying under 500 kWh! and i brought this to her attention. So she calls "stream customer service" and the stream cust service gets me a $15 credit on my first bill. Second month comes around and guess what? Im over 500 kWh by almost 200 kWh. So im paying .11 a kWh and i bring this to her attention again. She basically tells me that its still a better rate than most places anyway, but she would send me a gift card to my favorite place. Its been two months. No gift card. no credit. I've complained to her every single month and every single month I use more and more energy. Ive asked her if there is any way she can move me to a different plan. This plan does not work for me! i'm at 970+ kWh every month. Have yet to pay a $55 bill. I should have done my research. These people are trained to sell you without educating you. They just want you to shut up and pay your bill and continue being ignorant. I wish I would have taken more time to do my research because so many other companies offer better promotions.

eprz69
June 19th, 2018

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Great Company & Service

(5 / 5)

  Streams website is easy to understand, customer representatives are friendly and efficient in resolving issues and their rates are low. Im a satisfied Stream Customer!
Thank you Stream!

H. Dean
June 18th, 2018

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Service

(4.8 / 5)

  Been with stream for a year now never had any problems with my bill or customer servixe

Sharon
May 29th, 2018

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They lost a customer

(1.8 / 5)

  Due to the miscommunication this past April 2018. Stream did not inform customers about the delay/situation with the system that happened in April 2018. Instead they doubled my May bill, giving my 2 separate May invoice and not saying anything about it. I had to call customer service to find this out. The least stream could do is accommodate the customers that are receiving 2 bills for May 2018 because that situation was not the customers fault!

SS
May 10th, 2018

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WORST COMPANY EVER!

(1 / 5)

  WORST COMPANY EVER!!!! DOESN'T EVEN DESERVE A 1!!!!! WE MOVED OVER 2 WEEKS AGO AND CANCELLED SERVICE AHEAD OF TIME. THEY NOT ONLY DIDN'T CANCEL SERVICE AND ARE CHARGING ME THE CUSTOMER SERVICE AND THE SUPERVISOR I SPOKE WITH WERE LIARS!!! SAID I NEVER CALLED BUT VERIFIED MY FORWARDING ADDRESS!! ARE YOU KIDDING ME?????!!!! I AM LIVID!!!! I WOULD SAY STAY FAR FAR AWAY FROM THIS COMPANY! THEIVES AND LIARS!! WE HAD ISSUES THE ENTIRE TIME WE HAD THEM AND THIS IS JUST THE ICING ON THE CAKE!

Deseree Fernandes
April 18th, 2018

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BEWARE!!!!

(1 / 5)

  Been a customer for several years, was pleased in the beginning. However recently moved to a new location and called to transfer my services and was told my request was completed on the 4th day of the month instead of the 2nd like requested. I had power when I moved into my new home so I assumed the transfer had completed and everything was okay. On the 6th day of the month I come home and I have no power! I contact oncor to see if it is an outage in my neighborhood and I am informed that there's no outage but they received a move out notice for my address that's why services were disconnected and they do not have a move in notice. So I contact stream only to be told that they are having system issues and orders are being delayed. I have been without power for 16 hours and oncor still haven't received a move in request so they can restore my power! Even after speaking to several supervisors at stream being assured that the request was sent as a priority (I have a child with a severe breathing condition) I still have no lights and no timeframe as to when I will have lights!

Shurhonda
April 7th, 2018

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Final bill issues

(2 / 5)

  Cancelled service a few months ago but never received final bill. Today I noticed I had been sent to collections and reported on my credit report ....but never received a final bill. I was told the bill should have arrived in December. Wouldn't u think they would have tried to contact me again before sending to collections. No email or final notice. And the manager never apologized and says he doesn't feel they did anything wrong. Thank u Justin C.

HORRIBLE CUSTOMER SERVICE
April 5th, 2018

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Don't Even Consider Using Stream Energy!

(1 / 5)

  My electric bill went from $266.02 with Stream to $154.51 with another company (Spark). Don't even consider this company!

JS
February 22nd, 2018

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