Bait and Switch
“ I got lured into this company by their fixed rate, which honestly wasn't much lower than our power company's rate. After a year, they failed to notify me that the fixed rate plan had ended and they automatically switched me to a "variable" rate plan that varies from $0.11-0.17 per kW/h. Just for reference, our electric company rates stays within $0.06-0.07 per kW/h. I didn't take notice to the rate increase until 4 months after they switched me to the "variable" rate plan because my bill was astronomically high and I noticed they were charging me $0.1698 per kW/h! The only reason for their "variable" rate plan existing is to see how much money they can steal from you until you notice...and good luck getting it back. Fought with them for over an hour on the phone and they only gave me a credit for the current month. Stick with you local power companies plan, they are the only people that are transparent and honest. That is worth a couple tenths of a cent per kW/h to me. ”
April 8th, 2019
Rate change twice incorrectly
Titan is a corrupt company!!!
My rate was change from 0.06 to 0.11 twice while i was in fixed rate 2 year contract. First time fixed rate but I never revived refund credit from over billing. Second time I just switched to another company ....Fool me once, fool me twice..... ”
March 10th, 2019
Don't even Talk to them!
2-year contract gas and electricity expired in December and I heard nothing from them. But my utility bill doubled. Was easy & quick to switch the electricity but the gas took about a month. Bottom line is they screwed me out of about $150 for each of two straight months, then about $160 the 3rd month because the gas took so long to switch back to PECO. This is my last experience with a 3rd party energy provider - never again!
Called the company and directed them to take my number off their list and that I never wanted to hear from them again - said some pretty ugly things to the very nice customer service rep - it wasn't her fault - but I asked her to tell her management all that I said. They're giving all these 3rd party power companies a bad name with the way they do their business. APECO rep verified for me what happened and on what day exactly. ”
March 5th, 2019
Business practices that do not inspire consumer confidence
I had a residential contract with Titan at a rate of 6.11 cents per Kilo-Watt-Hour. After my contract ended, I was automatically switched to a monthly variable rate plan at 13.64 cents per Kilo-Watt-Hour. This also occurred during my biggest billing cycle because of the winter weather, so my bill was significantly bigger due purely to a doubling of my rate, not actual services rendered.
What could be the reason for this other than trying to get more money out of a consumer who appears to not be active in their service purchases. My guess is that they hope some people will not pursue this discrepancy. Why not keep me at my contractual rate on a month to month basis? I would not have known the difference between the services while on contract and after and they would have retained me as a customer. I now have strong feeling against this company and would discourage others from using them. ”
February 19th, 2019
“ This company behaves very suspicious by cold calling people on cell phone numbers that are on the do-not-call registry and not a number for a gas or electric account. I would not sign up with this company even if they were cheaper than my current rate. ”
February 12th, 2019
Make sure you cancel after your contract expires!!!
When my original contract expired, the rate went from 6 cents/kwh to 11 cents/Kwh the next month up to 13 cents/Kwh and the next month 17 cents/Kwh. I cancelled after I noticed it at 13 cents but still had a partial bill at 17 cents/Kwh. Absoutly no controls in place or notification of rate hikes. Our local suplier PECO can only change rates 4x/year not every month!!!
February 4th, 2019
They will eip you off.
“ Terrible company. Sucks you in on a low rate and doubles it soon thereafter. Only reason they're still in business is because PECO takes two months to cancel your advice with them. I switched to a company that charges literally 3x less per Kw/hour than they do. ”
January 27th, 2019
“ After canceling service with no mention of a cancellation fee the charged $310 and sent it to collection just a very deceptive company. Ps rated are horrible after your first year. Say nooooo.... ”
January 7th, 2019
Great service, easy to work with
“ Something I never think about is my energy cost. After doing a little research I narrowed it down to 3 companies. Titan was the best rate and easy customer service! ”
January 3rd, 2019
bait and switch
“ Failed to cancel at the end of my contract then switched me to their variable plan which was 4 times higher. This company is garbage. ”
December 13th, 2018
“ The overall experience was great for me with Titan. They are really helping by reaching out to homeowners by themselves. Mr. Harper reached out to me and made everything easier then ever before. ”
October 30th, 2018
“ My service contract was up and bill over doubled I called to cancel service and they never canceled it claiming that I didn't call to cancel and refused to make it right. Terrible company please if anyone interested in titan don't ”
October 24th, 2018
“ They claim that they have sent letter for renewal which I never received. I called to cancel service they claim I never called to cancel service and instead of 6 cents I was charged 16 cents which tripled my gas bill and would not make it right this company needs to be shut down. ”
October 24th, 2018
Rip Off Never Again!
“ We had a 2 year contract with Titan. Started out at 6/kwh. For 3 months we could not figure out why our electric bills more than doubled. Checking the bill we found that the contract had expired and the price per KWh went from 6 to 11 to 13 then to 16 per KWh. When I cancelled thru Ohio Ed then Titan had the guts to call me and see if I wanted to renew. Stay away from this company unless you have money to throw away. 16 per KWh...what did they do?... run an extension cord from Texas to my house? ”
October 5th, 2018
AWFUL....AWFUL...RUN the other way
“ Once my plan ended (I thought I had it for an additional 3 months) I was charged 4 times the amount I should have been. DO NOT USE THEM!!! ”
October 1st, 2018
Titan explained everything
My account was switched over to Titan Gas and Power and I was furious! I never signed up for them. I called as soon as I realized and found out that my account was rolled over by the electric company and NOT Titan. The utility does this when you are on the consumer plan? Titan gave me the choice to officially sign with them or to go to some one else. They even let me know the prices of thier competition. I received a letter from the utility a few days later explaining what happened. I decided to stay with Titan. The rate is lower and they were so nice to explain what happened.
August 24th, 2018
“ At first I was really upset that my rate went up. I contacted Titan and spoke to a young lady named Shay. She took the time to explain to me what happened. It was my fault, I let my contract expire and that is why my rate went up. Titan was able to get me a rate that was close to what I had before. ”
August 17th, 2018
Very Happy with Service
“ We decided to switch to Titan Gas And Power when we moved in May of 2017 and we are extremely pleased with our choice. Their online customer service is excellent. Their rates are awesome compared to our previous supplier. Now our bill is $125 in the summer as opposed to nearly $300!!! Customer service has been easy to work with as well you can call or email. We have called 3 times. First to set up the account, Second to add a location and Third for a quick billing question, and they are always polite. So far, we are very happy with Titan Gas And Power and how easy it is to work with him. I recommend them. ”
August 17th, 2018
Deceptive rip-off artists
“ Was on a 12 month contract for electric service. The contract expired and without informing me they increased their rate to $.15.17 per KWH. Since they have my address why didn't they contact me? They said they called and were hung up on. Do you know how many robo calls about gas and electric we get every week? They should have emailed or written me to say the contract had expired and the month to month rate would be the 15.17 rate but no they billed at the higher rate. Very poor business practice. I cancelled their service today! ”
August 16th, 2018
“ YES ”
August 10th, 2018