AEP Energy is the retail electricity and natural gas arm of American Electric Power. AEP ranks among the nation's largest generators of electricity and is the nation's largest electricity transmission system with major supply infrastructures in Texas, Ohio, Virginia, West Virginia, Tennessee, Indiana, Michigan, Oklahoma, Kentucky, Arkansas and Louisiana.
In 2012, AEP began to make major efforts towards expanding into the realm of retail energy with purchases of Blue Star Power in Illinois, as well as plans to pursue retail energy sales in Texas and Ohio. It is expected they will continue to expand into the retail natural gas and electricity markets across the United States.
“ have called put on hold 5 times they never pick up whet on chat they never get with you e mailed have never got a reply. after 5 days of calling and sending chat mesg with no one getting back to me some one did and told me to fix the problem i had to call in the first hr of the problem. told them i had been trying and they said sorry and cut call off ”
“ If you like the ability to check your account online, contract start and end date, contract rate, usage history, compare your usage to past history. Renew with comparisons to other contracts and provide decent rates. Not sure what you would not like ? If you like 24/7 online access and if you really want to talk to someone a customer service line. Good company for decent rates and account access. ”
“ I have been dealing with a billing issue with AEP for over 4 months!! Such a terrible experience and poor customer experience and service. When you call it takes FOREVER to get to someone who then is incompetent and usually has to transfer you. This is a terrible company with a very dissatisfied customer. ”
“ Horrible experience- liars and over billed over 500 bucks and customer service is horrible!!!!!!!! ”
“ Horrible customer service, sent my account to collections with no notice. I have DPL as the local company and AEP was the Supplier. their rates went through the roof and the customer rep would not help at all. I switched because of this. then I got a collections notice less than a month later for a balance of less than $50. What company doesn't contact the customer first and just sends someone to collections. I have no problem paying them as I have since I found out what was owed. Now I have to fix the credit ding because of this. I would not recommend this company to anyone. ”
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My husband and I began to worry we had an electrical problem throughout our home. Then I recalled when the dimming started. It was when I switched to aep.
Once I switched away from them, it stopped. They can not supply enough power to my home. I wouldnt recommend them. ”
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I will NEVER put myself thru this ridiculous procedure to CONTINUE with AEP. 30 minutes on the phone, repeating the same questions again 3 times, drove me to insanity.
Directions on the letter did not comply with system. NEVER AGAIN1 ”
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