“ Horable service across the board! Thay will find a way to rip you off! I've been a client of Ambit Energy for 4 years now. I went through a some hard time and had to have an extension on my account, customer service was very poor about explaining the process, and making sure that I knew the steps in order for my extension to be completed. In result my service was disconnected and I was charged after 4 years??? I was charged an extremely ridiculous amount deposit fee???? Really??? after 4 years of being with the company???? Customer service was not genuine, they were cold-hearted and all about getting their money! I will be switching and going to another company, I would not recommend this company to my worst enemy!please avoid at all costs!!! ”
“ I was out of town for 2 weeks I get back and see a disconnection notice so I called ambit to see where I can make payment so they get it quickly the representative tells me several pay location where I can make my payments I go make my payment and call ambit back and tell them I have made my payment and the representative tell me your payments has not posted. I provided a confirmation number and representative say confirmation does not make a difference if we do not get your payment your services will be disconnected. I explain to the representative that I have a new born and can not be without light the manger stated there is nothing they can do . So I had to make another payments, So I pretty much have a 200.00 credit on my account. THIS IS RIDICULOUS YOU PEOPLE NEED TO GET A SYSTEM THAT WORKS AND STOP RIPPING PEOPLE OFF BY HAVING CREDITS CUSTOMER ACCOUNTS . AND YOUR MANAGEMENT CUSTOMER SERVICES SUCK !!!!!!! I WISH I CAN CHANGE LIGHT COMPANY BUT THIS IS ONLY LIGHT COMPANY THAT SERVICES THE AREA I LIVE... As you can see I did not give you people any dam lights.. Because your customer services suck and your receiving payment is the WORST !!!!! ”
“ I have been a loyal customer with Ambit for over 6 years. Along with the fair pricing I also enjoy the rewards vacation and the referral program allowing me to get FREE electricity. ”
“ I have been an Ambit customer since 2015. They're always disconnecting my service without notification. And when they disconnect my service, its usually because of a balance due of $20. Customer Service is not 24 hours and that's even worse, especially if you're reactivating services. You'll just have to wait until Monday. In addition to my services being disconnected, I contacted them because I was curious to why am I still received a bill if my contract ended. I was told that if I were not to call them to disconnect my services, I will still be billed month-to-month. Which is ridiculous because I'm basically paying them for someone else using the electricity. So after speaking with the supervisor, you'd think that they will delete the balance due or at least take care of it. He insisted that I'd pay for it or it will go to a collection agency. THE WORST ENERGY COMPANY EVER!! ”
“ I missed my payment by a couple of days and charged me 7 times the amount of my bill just to restore service. Bill was approximately 32 bucks and charged me upwards of 200 just to restore my service. Customer support supervisor was super rude and said that I could cancel and pay them 200 dollars for early termination of contract. I literally just paid 5 months of electricity for a on time late fee. Oh and since they don't own my meter I have to pay the other company that own meter a fee too. Typical companies that nickel and dime you until the end. ”
“ Been on the service for 2 years. I have no issues or complaints.... ”
“ I have been a customer of Ambit for going on 6 years. As I read some of these complaints on here, I can see that most complaints are from people that don't pay their bills on time. My billing is always accurate. I have never had a problem with monthly auto draft. Their pricing is always great. Plus I have referred enough clients that I receive a huge discount off my electricity every month. Most months it is completely waived. My last bill was only $9.10 . Their perks are outstanding. ”
“ I have joined Ambit Energy for 2 years now and I have no problems. knock on wood! The renewal rate is competitive to other company and the customer service was great when I called in. I love the points that I can use to travel and book hotel. I am saving up my points to take a trip to Cancun. How many company out there can offer you that for using their energy. I have this great consultant that answer all my questions and concerns. I have referred 10 customers already. 5 more customers and I will get free energy. This is a great company. ”
“ Because I did not get some paperwork back to them, (we were in the middle of emptying our house to have the floors refinished) our rate more than doubled. When I called them the only thing they offered was to sign me back up for the lowest rate that would take one to two billing cycles to show up. They will rip you off if they get the chance! ”
“ I signed with Ambit Energy to help a friend that was a consultant. The promise of travel rewards was a nice perk and the rates were average. I encountered a billing error on one of the months; we normally pay $70 month for our apartment, but it jumped to $250 and I immediately contacted support. First of all, they are hard to get a hold of with customer care hours ending at 6pm on weekdays CST. That means having to take time off of work to be put on hold to attempt to speak with someone. When I do get to speak with someone, they want to blame the customer first...I got responses like are you sure you turned off your A/C...Our avg bill for the past 6-7months was $70 and it spike to $250....I was finally passed through to someone that assured me that they would send someone out to read my meter to fix. They do get one light bulb for ultimately resolving the issue, but it was a terrible experience. Oh, did I mention the travel rewards were not worth it. You get 1 pt for 1 kwH, trips cost 25k to 45k pts and had lots of stipulations and limited dates (down season). Needless to say, I left Ambit as soon as my contract expired. ”
“ I had use this company as my home gas supplier for many years as my friend refered, This month, I received a huge bill for my gas compare with last month, I talked to them and find out I did not call them to renew my energy saving program on time, this program need to renew every 12 months. the BIG problem is if you miss renew, the gas rate is up from $0.29 to $1.06, it is more than 3 times you suppose to pay, especially the renew time is in the most coldest weather, just last month, I OVER PAY $191 for my home gas. I called them to renew the saving program and ask them to adjust my current bill, BUT THEY DO NOT DO IT, I EVEN TALKED TO THE SUPERVISOR, they still do not adjust it. They claim using their company, we can save 1% of GAS, BUT they aks me to pay 300% more just because Iforget to renew my program . I think this company is cheating people. they should charge normal local gas company rate (1% higher) if we forget to renew the program, not 300%, I want to know if any other peopl have same problem with this company and we can complain it to BBB together. We need stop this cheating behavior from this company. ”
“ all you need to do is pay your bill on time. 8yrs no issues ”
“ Our contract expired in September. We never received a notice to renew our contract and we have been paying double the rate since were no longer on the guaranteed savings plan. They were unwilling to do anything to correct this other than put us back on the savings plan. We were stuck paying the extraordinary high bills since their system says they sent us a renewal notice. ”
“ I have been an Ambit customer since 2009. They disconnected my service without notification once when I went to pay online and the transaction did not go through for some reason. I was never notified that there was a problem. When I called them back and tried to explain, they said they are able to see when someone was on their website and they had no record that I was on it the day I told them. I knew the day because I made a note in my checkbook. I told them I definitely was on the website and I would look up my computer history to show them when my electricity came back on. They charged me disconnect fees along with others and required a deposit to turn my electricity back on. After my electricity came back on, my computer history in fact did show that I was on the ambit bill pay site that day. They didn't care. Now, they have screwed up my billing for the past several months. I get one bill that says I owe one amount, or have a credit, and then get a disconnect notice the day after my bill is due, all because of their shoddy billing. It is an absolute joke. I haven't received a correct bill in months. I go to the online area to verify it and it is the same as my incorrect bill. Today, the lady told me to ignore the amount due and just pay the current charges amount from the usage. I told her I expected their math to be right and be able to tell me how much was due on my bill. These people are a special kind of STUPID! I am gone! ”
“ We've had Ambit for almost 2 years and we've had no issues with them. Sure the price went up a bit but we expected that along with higher usage in the summer especially living in Texas. I can see other people have complained but we've had no issues especially since we moved up to the DFW area from South Texas where it wasn't common to "shop" for an energy provider. Ambit will also allow you to pay your bill online for free provided you're paying with your checking/savings account. ”
“ Absolutely the worse energy company! Stay far far away!!! I signed up with them in 2012. They screwed me with my renewal in 2014 so when moving in 2015 I decided to find a new energy company. Although I did call to cancel my service (I was told that it was no worries and that it would be done by a particular date). I'm still being charged and it's just ever so convenient that they have no record of my call to them when I canceled. They will take your money and are truly deceitful. Horrible customer service! Save yourself the stress!!! They are no help!! ”
“ Everything was going along fine until I was a victim of credit card fraud. I had to get a new credit card and I took the time to notify all those that were on auto pay. My next bill came on my credit card just fine. But the following bill I got a cut-off notice. When I called to find out they are trying to say that my new Credit Card number was used for a one time only payment and not put me on auto-pay again. So now I have the choice to pay online monthly and have to pay $2.50 each month, or pay $700 for two bills to get back on auto-pay. I offered to make my monthly payment plus $50 to widdle away at the second month bill, I can do that but I won't be on auto-pay until it is a zero balance. Plus I will have to pay the $2.50 monthly fee. All this because I was the victim of credit card theft. You would think they could look at your previous history and make some exceptions for this. Speaking to a manager did not change a thing! Counting my days to cancel this service! ”
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Rates kept going up year after year, while payment via online using a credit card is charged "$2.50 - Electronic processing fee"
With all of the power transmission fees and usage fees, this is a pretty good deal for Ambit.
Kind of like how asian business only accept cash, no fees. ”
“ Granted, I live in an older, not very well insulated apartment with one energy efficient major kitchen appliance, but after the TDU fees and all, I pay $135/month on average. I also missed the fine print that you're charged $10 if you use less than 1000 kW, which was the case when I tried to lessen my expenses by turning off everything on surge protectors. I haven't had any issues requiring me to call customer service, I just attribute the expense to my selecting them as my option and not using the Power To Choose website. I'll soon be moving and changing companies as well. One with no minimum electricity usage. ”
“ Love getting rewards for something I'm buying month after month ”
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