“ Much more expensive than AEP. ”
“ AP&G starts out with a lower rate after 3 months, its doubled, in the 4th month its almost tripled! When I call, they quickly offer to lower back to the initial rate if I sign up again if they can offer this so quickly, you know they are a shady organization. Be very aware of this provider the they will rob you blind if you let them. ”
“ I don't really have an experience. Nobody's ever reached out. Nobody's ever called. I was supposed to get a discount credit. Never got that.So i'm switching companies, but don't forget when you switch.Whatever you have saved up doesn't go with you.So it's better to switch and win or once everything's used up ”
“ Lights on ”
“
I had a very disappointing experience with American Power & Gas. Without any clear communication or advance notice, they doubled my rate. As a result, my monthly bill jumped from $440 to nearly $900. That kind of increase is unacceptable, especially without transparent notification or explanation. Customers deserve clear, proactive communication about major rate changes so they can make informed decisions. This experience felt unfair and financially harmful.
A variable rate does not excuse a lack of transparency. Customers deserve timely communication about major pricing changes so they can make informed decisions. This experience felt financially harmful and completely avoidable with proper notice. I would strongly encourage others to monitor their rates closely and proceed with caution.
I also called to complain and I got an AI agent answering my questions. That tells you how much this company cares about its client. ”
“ Called customer service to discuss why my supply rate almost doubled and the woman told me she would connect me to the right department disconnected from me on a call. Clearly on my bill states call this number for questions about my charges and she just didnt want to deal with me. I never signed up for a variable rate and how can you justify going from a .0969 rate in December to .1209 in January and now .2247 for February. Highway robbery!!! Ridiculous!!!!! I had no warning whatsoever there was to be any increases! I have already switched suppliers! ”
“ Careful of these guys! They lure you in with a great var. price promising consistent prices if the commodity price remains the same. They state a ridiculous retention rate (95%+) of new customers due to stable pricing. My pricing went from 0.087 cent per KW to .297047 cent per KW....almost tripling my energy costs! ”
“
!!!BEWARE!!! Price goes up 3 times!!! after 1 month of service.
Original price was 9.9, after 1 month it was 30c per kW.
Scammers! BEWARE!!! ”
“ AP&G talked me into continuing my contract after it expired, promising they would work to be competitive to keep my business. After the next billing, their rates were 2x greater on electricity, so I switched to another company. The next month I got a $700+ bill with them still as my supplier, even though I had switched. I called the company I switched to and was told that AP&G canceled with them and re-enrolled me...without my permission. AP&G issued a partial refund, but I won't be returning to them, as this business practice is unethical. ”
“ There lured me in with a great price but a few months later I was paying THREE TIMES the price to compare. Do not even think about changing to AP&G. ”
“ Since they roped me in, I have heard nothing from them and can't even find a log in outside of their "rewards" program. My bill has gone up and I just want to be done with them. ”
“ I CANCELLED MY SERVICE WITH AMERICAN POWER & GAS OVER ONE MONTH AGO AND THEY DID NOT STOP PROVIDING SERVICE. THEY ARE CHARGING ME AN EXORBITANT RATE WHEN I CANCELLED THEM OVER ONE MONTH AGO. FILED A COMPLAINT WITH THE BETTER BUSINESS BUREAU - THEY ARE A FRAUDULENT COMPANY AND WILL NOT BE HONEST WITH YOU WHEN YOU CANCEL THEIR SERVICE. ”
“ My bill jumped from $4mcf to $14mcf without warning. On their website you can sign up for a plan that is $5per mcf at this moment but they are charging customers almost triple that amount ”
“ from november 2024 till nov.2025 over charged $439.26 ”
“ Beware of this servicer. I called and canceled by phone. Two bills later, they still haven't canceled my contract with them and increased the price by about 22 cents per kwh. ”
“ I am completely new to home ownership, but using OH Energy Ratings was super easy and I felt like I understood everything! ”
“ Have not been with AP & G for very long, but so far there has not been any issues or problems with my account or their service. ”
“ Setting things up was a easy and simple process, but the rewards that were supposedly sent to me as a 'welcome' gesture I've never received 3 months lateras of today. Every time I contact customer service, nothing gets resolved. ”
“ bill was advertised- at 4.79 .. first bill was 7.29 . i even received a letter in the mail bill was going to be 4.79, seriously thinking about going to a lower company. ”
“ I wrote May 31, 2025 with frustration regarding my bill following my introductory pricing expiration. Today, 6/2/25 I placed a call to cancel service. After reading other reviews here I was expecting the worse but the service I received was exceptional. The associate I worked with, Angel x7308, was very attentive to my concerns. He was kind, patient, understanding and informative. He explained options and proceeded as I requested with nothing short of the upmost kindness. ”
| Example Bill |
|---|
