Bounce Energy was founded in 2008 in Houston, Texas and has since become one of the fastest growing retail electricity providers in the state.
Bounce has been innovative with the technology options in their customer account management software and have a variety of different rewards programs from which a customer can select. They're extremely active with their customers on Facebook, Twitter, and other social media outlets and their customers also can take advantage of one of the most robust refer-a-friend programs available.
In 2012 they received the highest level of excellence from JD Power & Associates customer surveys, and they've consistently been ranked as one of the Top 2 of my Texas Electricity Ratings since 2011. I'd say they've come a long way since opening their doors in 2008.
Bounce Energy has recently expanded their service into New York and Pennsylvania.
“
I love Bounce Energy. I have had so many wonderful experiences with them. My bill has always been reasonable but I hate that they switched us over to Direct Energy. Since then, my bill has been outrageous like over $300. I never received a $300 when I was with Bounce Energy. Please come back Bounce Energy. ”
— Tolliver
September 24th, 2019
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Awesome company
(5 / 5)
“
Always a great experience all the way around ”
— Kayla
April 4th, 2019
Good Afternoon Kayla,
We appreciate you taking the time out of your day to provide an exceptional rating based on your experience with us. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction. Please feel free to reach out to us via phone or Live Chat on our website with your full contact information should you ever need our assistance. Thanks and have a wonderful day!
-Marie
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Great service
(5 / 5)
“
The bill is fair on price yall the best for us thank u ”
— Pattia Secerst
April 2nd, 2019
Hi Pattia,
Thank you for taking the time to give us a great rating based on your experience with our company. We certainly value you as a customer and strive to provide exceptional customer service always.
-Marie
Billing and Account Management
Customer Service
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Order Experience
Price, Plans and Promotions
(5 / 5)
Quick simple and easy
(5 / 5)
“
This was very simple no hassle, and billing is exactly as stated. ”
— 867192
November 24th, 2018
Thank you for taking the time to give us a wonderful rating based on your experience with our company. We certainly value you as a customer and look forward to servicing your future needs. Feel free to contact one of our live chat agents on our website should you have any questions or need our assistance. Thank you and have a delightful day!
-Marie
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.6 / 5)
Great pricing..
(4.6 / 5)
“
Overall excellent service. Only issue is seeing the bill online, can never open the details only the current amount. I like the weekly updates. Other than that no problem. ”
— Thumbs up
November 8th, 2018
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Bounce is Terrific!
(5 / 5)
“Best rates, great promotions, fair & honest & reliable. After three years, I have nothing negative to say. ”
— SandraP_DallasTX
August 24th, 2018
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Great Company
(5 / 5)
“
very sastified ”
— oscar
August 14th, 2018
Billing and Account Management
Customer Service
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Order Experience
Price, Plans and Promotions
(5 / 5)
Best Electric Company in Texas!
(5 / 5)
“
I've used multiple companies over the years and my experience with Bounce Energy has been nothing but exceptional. I've never had any issues with my service or billing and their customer service is always excellent! We are customers for life! ”
— Best Electric Company in Texas
August 14th, 2018
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Excellent electric provider
(5 / 5)
“
Always a friendly voice on the other end. ”
— Esteban D
August 14th, 2018
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(2 / 5)
Awful Choose someone else
(2 / 5)
“
I was a Bounce customer for over 7 years. When my contract ended they decided it would be a great time to "rape" me on the kwh rate. They increased it to over 17 per kwh. Plus kept changing my due date which had always been the 22nd and since I'm on paperless I didn't know so they would charge me a late fee for me paying a day late (which should have been my due date). Champion Energy has been great. You can even see your daily usage. ”
— Tammie
July 13th, 2018
We are so sorry to have lost you as a customer! We did experience a large increase in prices this summer due to the demand on Electricity and several power plant closures. If your contract ended during this time, we can completely understand that you would be upset with the price increase. We apologize if the due date changes were frustrating, unfortunately, we are not able to adjust the due date as it's dependent upon when the Utility reads your meter. We apologize for the delay in our response to your review and understand all of your frustrations and hope that you might consider us again in the future if needed. - Kate
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1.8 / 5)
Prices have doubled since May 2018
(1.8 / 5)
“
I used to have the best price. Bounce did not charge the Oncor fee in addition to the KW charge. That is why they were so cheap. My contract expired and they told me the fixed fee was the same as the variable. They have DOUBLED MY BILL. My electric bill is now $360!! They will not fix it, so I am switching to direct energy today. ”
— Horrible company, used to be good
July 6th, 2018
We apologize for the delay in our response and regret to hear about your experience with our billing. In all de-regulated energy areas in Texas, the Oncor (or TDU) charges are placed on each bill. For some companies, they place those fees within your rate plan or they could place them on a different line altogether. We apologize for any confusion or misinformation that was provided about those fees or your contract, which could have ultimately been the reason for you leaving us. We strive to ensure that we provide consistent and quality service to our customers, and apologize if that mark was not met. If you are still a customer of ours, we would like the opportunity to resolve this for you, please email us at Customercare@Bounceenergy.com so we may investigate further. Thanks so much -Kate
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Satisfaction
(5 / 5)
“
I am happy with you. ”
— wgg
June 28th, 2018
We apologize for the delay in our response to your review, but we wanted to let you know that we really appreciate your willingness to tell others about your experiences with us and thank you for the 5 stars! We hope that we continue to serve you and the rest of our customers to the best of our ability, and if you ever have any questions please don't hesitate to call us! Thanks - Kate
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
Bait and switch - watch your bill
(1 / 5)
“
No concern for customer service. Bounce energy has no problem putting you into a contract but when you ask questions about it or why your bill will exceed over a 65% increase once it expires they simply say they dont care and its not their problem. ”
— Sheri
June 27th, 2018
Thank you for taking the time to provide us with a review. We apologize for the frustration that this experience has caused, and want to help make things right! Our agents should have advised about variable pricing and how summer temperatures can not only lead to an increase in overall usage but also the impacts it has on the price of overall Electricity! If you could please send us an email at customercare@bounceenergy.com with your account information we would really like to help resolve this for you. Thanks - Kate
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
bounce energy
(5 / 5)
“
Bounce Energy provides excellent customer service and an additional rewards program. I am saving a lot more since I have switched from my previous provider. Excellent savings with satisfactory customer service is greatly appreciated now more than ever. ”
— annaya south indian
May 27th, 2018
Thank you for leaving us such a wonderful review! We apologize that it has taken us this long to respond to you, but we wanted to let you know that it's greatly appreciated. Savings is definitely something we want all of our customers to experience! If you have any questions now or in the future in regards to your account, please give us a call and we would be happy to assist. Thanks -Kate
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Satisfied
(5 / 5)
“
Im a new customer to Bounce, but so far I am very happy with the service and the price! ”
— Vickie
April 26th, 2018
Welcome to the Bounce family! We appreciate that as a brand new customer, you were excited and wanted to tell others about your experience. We apologize it has taken us so long to respond to your review, but we are truly thankful for your 5-star rating! Should you have any questions about your account, please don't hesitate to reach out. Have a wonderful week - Kate
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4 / 5)
So far so good
(4 / 5)
“
Haven't encountered any problems so far. ”
— Cc TX
April 26th, 2018
Thank you for leaving us a review! We pride ourselves in offering a great product at competitive prices and are happy to see you are enjoying your service with us! I hope you have a wonderful day! -Paige
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Great company with perks!
(5 / 5)
“
Check out this cool deal from Bounce Energy. When you sign up for electricity service, we both get $75 for the month of April. ”
— Mommy T
April 14th, 2018
Way to get those referrals! We love hearing that our customers are so satisfied with their service that they would recommend it to others. We hope that we continue to provide great service. Have a wonderful week - Kate
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1.2 / 5)
Full of surprises
(1.2 / 5)
“
Has been with bounce energy for over 5 years. The more you stay, the more the company will bite. What is worse, what made me leave, It is what they call " delivery and maintenance " fee! sometimes It was equal to the actual usage fee. I wonder if they were doing maintenance on my address monthly. As you sign up, be sure you ask about that. ”
— Oliver
February 28th, 2018
We are so sorry to hear about this experience that you have had with our customer service agents. The Transmission and Distribution Utility, which is responsible for the maintenance and repair of any power lines or your Electricity meter, do charge customers for those things each month. Generally, it's a monthly fee plus a per usage fee. Especially this last winter, we had many customers use much more energy than they anticipated, which would lead to a higher TDU charge. If you have any questions about this, we can definitely provide more detail if you'd like to email us at Customercare@Bounceenergy.com. Thank you! - Kate
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(2.6 / 5)
Great Electricity, Terrible on Promotion Accountability
(2.6 / 5)
“
I have enjoyed the pricing I have received from Bounce but I signed up for the AA miles promotions and they have only transferred my points to my AA account once....I've been with them 4 years and it has been a year since they made the first deposit in January of 2017. I have asked for them to transfer my remaining balance and every time they say oh there is a problem with the program we will have someone contact you. I think they just don't want to transfer the points. Judging from what others have said, they use the promotions to finish signing you up but then dont follow through with the promise. Beware of the promotions. ”
— Terri
February 27th, 2018
Good Morning, we are so sorry to hear about this experience! The promotions definitely shouldn't be a hassle of any kind for our customers! We understand that it has been quite a while since you have sent this review, but if you are still experiencing issues, please send us an email to Customercare@Bounceenergy.com with your account information so we can look into this further for you! Thanks so much - Kate
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Great Electricity Provider
(5 / 5)
“
Its very good electric company and I have been using since 3 years without any problem. After switching to this provider my bill almost reduced to half. Also they have very good reward program and gives you cash back of $50 , $25 etc on time to time like for 3 or 6 months or if autopay chosen. Their rates are decent and didn't get any problems so far and it is very easy to switch to Bounce Energy. ”
— Rahi
February 16th, 2018
Thank you so much for the wonderful review! We truly apologize it has taken us this long to respond to it, but we honestly appreciate you taking the time to tell others about your wonderful experience. We hope you have a great week! Thanks - Kate
