“ In the process of saying they want you to get an appointment with solar and house efficiency evaluation rep, a team of woman and man convincingly say that by looking at my bill, I am paying too much with the current supplier and they can offer a better rate, and that I am paying extra with this supplier, like a hidden charge, we agree on better rate than 11.88, which is 11cents, sign all, they leave, appt for solar gets cancelled, I find out soon enough that actually the rate is 11.99 not 11, I am switching the supplier asap based on not true representation after I talked to them back and forth on that rate, I called repreeentative to tell them they lied, they tell me but you signed everything didnt u see what u signed, I am not arguing with them, a week later I get a call from the same man who came to the house, saying that we are on the recorded line and that I did not fullfil the 9 mo or year contratc and switched so fast, I tell him the reason and I am told I have to pay 99$ cancellation fee. There u go folks thats how they nail you. On a principal basis, I am not staying with the company who lied to me while being in my house no matter how high the cancellation fee, nah this one is a no no in my books ever. ”
“ Nearly in tears how hard I work to be ripped off by these jerks. Charging me 210% more than peco electric current rate and they act like they look out for the consumer to save .. just unreal and rather sickening how people legally steal from people who ****ing struggle to save. Such a bitter world and these companys should be banned.. they knock on your door, promote huge power savings which last 6 months and then the bait and switch , switch is flipped and they raise your rate to a level thats not even comprehendible to local currant rates. No wonder the world has such aggravated people. They are middle men who simply take part in real companies and benefit from the working consumer.. my words need to go further. Better business bureau is only a part. Contacting Channel 6 news (as i personally know the lead management) and they will support and investigate this situation so others dont work their ass off each day to support a family and be ripped off like this. Its wrong ”
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They over charge and don't answer there phone, us mail, and there email.
The person who did the sign up work was here at 8pm in the evening I have to take time off from work. He said they had hour around the clock. When the power went out they were the ones to call ”
“ They called saying they had been my provider for 5 years,they weren't, and wanted to update my plan,the woman became extremely pushy.I have never used this company. ”
“ First of all, I am always skeptical of door to door salespersons, but this is how this company operates. They caught my 79 year old husband instead. They talked him into a fixed. However they failed to acknowledge the length of the contract. We went from 3% rate to 16% without prior knowledge. Beware of anyone showing up at your door with a clipboard trying to sell energy rates that sound too good to be true. As with everything if it sounds too good to be trueit usually is. ”
“ They changed my rate to 0.1599 my Ive received a bill of $500 they changed it without my knowledge!! When I called them to let them know one of person who answered the phone he said that he did not see any letter been sent and the supervisor she said that there is what a joke!! I dont recommend them to nobody. ”
“ Do not go with this service. Their prices are so high that my bills have doubled. As a senior citizen I thought I was getting a good deal. Boy was I wrong. They won't let you cancel without paying a $99 cancellation fee. Customer service is the absolute worst. Filed a complaint with BBB. Avoid at all costs or you'll be paying much higher bills!! I will post everywhere I can letting people know what a scam this is. ”
“ Was never informed about my account going variable, they jumped up over $100 in one month, when you call nobody cares to help you, cancelled service. ”
“ Signed up with them years ago with a fixed rate at 6 cents per kwh then which was good while it lasted then last month with no notice went to 10 cents and just figured it was because of the normal aes rate hike in the news then this month hit us with a 550 dollar bill and realized they were now charging us 16 cents per kwh. Figured it had to be a mistake called them and they told us no mistake your fixed rate contract expired and said they supposedly sent us a letter but never got it. They are lisrs and frauds and will screw you over whenever they get a chance stay away and avoid at all costs. ”
“ Just moved into a new home so that usually brings out the parasites... was told the previous owner was a client (he was not) and that all the neighbors were (they are not) and that he was somehow affiliated with the township (again... no.) I honestly still can't believe people are allowed to come on people's property and use these high-pressure hustles. It also didn't help him that I've heard of his company and heard the horror stories from people they've scammed. ”
“ It was not explained to me that I will be paying for stored energy and my bill is considerably higher than PSEG and I also still get a bill from PSEG. My husband was in the hospital very Ill and they harassed me for the money. Id never do this again ”
“ I did the Eeny mini mini mo catch the father by the toe and decided to drop IGS in 2019 for my home in 43207.. The company didnt cover most of the repairs causing me great stress and strain and sleepless nights. I dropped the insurance like a hot potato. You get your best ideas in the morning. ”
“ Shame on you for having a young man come to my elderly mothers home! There are no soliciting signs up. How dare you! My mother was so scared and she should be! Shame on you! ”
“ We previously had NOPEC in our neighborhood. An IGS rep stopped by our house telling us who they were and saying that all of the neighborhood was switching in order to not experience an increase in payment. I was told and reassured that my price would not necessarily go down, but it WOULD NOT GO UP. The first month after switching, my bill was double.... Please stay away ”
“ Ive been an IGS customer for 7 years and they continue to provide competitive rates without price gouging the customer at the end of the contract! My IGS territory manager keeps me up to par with my rates and educate me on what the markets are doing! ”
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never let these people in your door.
They recently called and made appointment with me for evaluating my home for solar option. The appointment was suppose to be 30 minutes. It went on and on. I only put a signature on my credit check. That signature then became my consent of authorizing the whole project! I did not even allow the sale person to enter my house. but they claim that they had all the electrical box & roof beam pictures. Their business practice is shaky and need to be sued. ”
“ Terrible experience with IGS solar energy. After installation, my roof was leaking. Called IGS customer service for 3 months without going anywhere. Frustrated enough, I escalated my concerns to escalating team. Finally, they told me I need to pay $200 for removing each solar panel in order to perform roof replacement ”
“ Terrible experience with IGS solar energy. After installation, my roof was leaking. Called IGS customer service for 3 months without going anywhere. Frustrated enough, I escalated my concerns to escalating team. Finally, they told me I need to pay $200 for removing each solar panel in order to perform roof replacement ”
“ A territory manager named James Basilone stopped by my property. Told me I already had a home warranty and just wanted to see how I was enjoying it. Told him I did not recall paying for anything. He asked to look at my gas bill to see if it was energy efficient, and I figured it was no harm. I did not plan on letting him sell me anything. Little did I know he took the account number from my bill and signed me up for his most expensive plan without my consent or knowledge. I was surprised with a $39.95 charge on my next gas bill. The company was nice in terms of cancelling it and refunding me, and let me know that James was supposed to have me sign and consent which means he forged my consent. Do not let James talk to you. ”
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I was locked into a great rate for three years. My rate expired last month, and when I went to renew there is a total of ONE plan option. The rate offered is nearly .14c and that isn't competitive.
This is very sad really. I have never had any issue with billing and I haven't even had a need to contact customer service in the last three years. I wish the new rating structure was better because otherwise, this is a great company. ”
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