“ IGS is a very poor choice for many reasons. After being a long standing customer for 5 yrs I have experienced that they still dont have proper customer service available.Specifically when you cancel an account with them they dont even send an email. Their simple answer is that they dont have a system that will send a cancellation email. Personally I would not recommend IGS after being with their home warranty plan for 5 yrs and electric and gas bundle for 3 yrs. ”
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DO NOT fall for these thieves like I did! I am embarrassed and livid. They will send someone to your home as if you are already their customer. They will make it out like they are simply explaining your rates to you as standard procedure. You won't see the CONTRACT that they trick you into signing. Once you realize it's a giant scam, it will be too late to cancel without having to pay the "early termination fee," as they only give you 7 days to do so.
These are your typical slimy, sneaky salespeople who distort truth to get your money. STAY AWAY FROM IGS ENERGY! ”
“ Completely predatory company that charges a 200 dollar cancellation fee PER ACCOUNT. They lie and say there isn't one and shmooze you into going for clean energy, but your rates go up. You are locked into a contract. Shame on you. ”
“ I just had a salesgirl knock at my door. Tried to tell me my account had recently been switched to an out of state provider and IGS Energy wanted to switch us back. I've never changed anything on the account. We were never their customer in the first place! Argued with me for some time, I finally asked the salesgirl if the account had been changed from their service to another provider why did they let it happen in the first place. She said have a good day and left. This is a classic example of a Bait and Switch scheme! Also, the second time she has been to our neighborhood, we are on to her tactics. ”
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This is the first time I am writing a on on-line review. I hope it helps others to do their investigation before considering signing up with ISG.
When we were approached by a representative of ISG, he made a number of claims regarding our natural gas bills. The most egregious, stating switching to ISG would "guarantee" we would be paying less for natural gas going forward. We just received our first invoice. Our monthly budget went up by $ 109.00! To add insult to injury, we were out of town for 25 days that month! ”
“ This company employs unscrupulous sales people. We were lied to by our salesman who told us we could cancel without penalty. He had me sign on an ipad and basically never showed us a contract but said he forwarded to us. We did not get copies so were unable to cancel within three days as it simply slipped our minds. After canceling we were charged cancelation fees. Not until I complained through BBB did we even see the agreement. Igs finally sent me the contracts 4 months later and basically told me to pound sand. This is a dishonest group with a rich man living in dublin enjoying his company's larceny. If you've had problems report it to the Ohio AG. ”
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Hope others don't fall for this poor quality business. They should not be listed as an option for their unethical business practices.
Back to back phone calls, voicemail and email.
follow up call 2 weeks later, makes it sound like he is my current electricity supplier (he is not) and i need to update my contract before it gets changed to a variable rate. He was angry that I wouldn't drop everything and sign-up immediately. "it only takes 30 seconds and 2 clicks". ”
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I entered a 36-month agreement with a fixed rate with Dominion on Jan 27, 2020. The contract took effect on Jan 28. IGS bought Dominion in mid 2022.
They switched the contract's rate on Nov 29, 2022, two months ahead of the expiration, to a rate about 342% of the 36-month rate.
I called them three times explaining the situation and tell them PECO's December meter reading was pushed to Jan 3, 2023. They never called me back or emailed back.
They said they do not have the original contract form Dominion and told me to provide documents to prove my point.
On April 8, I sent them the January 2020 contract, the PECO bill in January 2020 and the PECO bill in December 2022. In that email, I asked them to show me the justification to ended the contract early and provide relevant documents.
For almost two weeks, I did not get any responses from IGS. I then sent three follow-up emails to them telling them I intend to leave a paper trail. Today (April 25), IGS sent me back this:
As previously advised, the billing is correct as it stands with no additional refund needed.
No explanation at all. No proof the contract started in end of November 2019. Just that.
Avoid this company.
Also please advise how can we follow up such as a class lawsuit? This company overcharged me about $135 not including fees and interests. Will the PA utility commission or similar regulatory agency will intervene and stop the abuses of IGS to so many customers (check BBB website on IGS). ”
“ I will never recommend IGS to anyone. My bill for them has doubled. I am shocked that it went up so high. Do not go with IGS ”
“ we bought the home and got this contract inherited for igs solar however it is such a shame we can not come out of this contract and no bound to live with this scam solar system ”
“ I had a sales person knock in my door claiming previous owner of the home used them. Everything this man told me was a lie! You will pay More, then they will cancel you claiming you picked another electric company and then you will be double charged and the new electric company that is picked for you will also charge you! I'm on social security and this has cost me around $800 that I don't have! My advice DO NOT USE iGS, total scam ”
“ In the process of saying they want you to get an appointment with solar and house efficiency evaluation rep, a team of woman and man convincingly say that by looking at my bill, I am paying too much with the current supplier and they can offer a better rate, and that I am paying extra with this supplier, like a hidden charge, we agree on better rate than 11.88, which is 11cents, sign all, they leave, appt for solar gets cancelled, I find out soon enough that actually the rate is 11.99 not 11, I am switching the supplier asap based on not true representation after I talked to them back and forth on that rate, I called repreeentative to tell them they lied, they tell me but you signed everything didnt u see what u signed, I am not arguing with them, a week later I get a call from the same man who came to the house, saying that we are on the recorded line and that I did not fullfil the 9 mo or year contratc and switched so fast, I tell him the reason and I am told I have to pay 99$ cancellation fee. There u go folks thats how they nail you. On a principal basis, I am not staying with the company who lied to me while being in my house no matter how high the cancellation fee, nah this one is a no no in my books ever. ”
“ Nearly in tears how hard I work to be ripped off by these jerks. Charging me 210% more than peco electric current rate and they act like they look out for the consumer to save .. just unreal and rather sickening how people legally steal from people who ****ing struggle to save. Such a bitter world and these companys should be banned.. they knock on your door, promote huge power savings which last 6 months and then the bait and switch , switch is flipped and they raise your rate to a level thats not even comprehendible to local currant rates. No wonder the world has such aggravated people. They are middle men who simply take part in real companies and benefit from the working consumer.. my words need to go further. Better business bureau is only a part. Contacting Channel 6 news (as i personally know the lead management) and they will support and investigate this situation so others dont work their ass off each day to support a family and be ripped off like this. Its wrong ”
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They over charge and don't answer there phone, us mail, and there email.
The person who did the sign up work was here at 8pm in the evening I have to take time off from work. He said they had hour around the clock. When the power went out they were the ones to call ”
“ They called saying they had been my provider for 5 years,they weren't, and wanted to update my plan,the woman became extremely pushy.I have never used this company. ”
“ First of all, I am always skeptical of door to door salespersons, but this is how this company operates. They caught my 79 year old husband instead. They talked him into a fixed. However they failed to acknowledge the length of the contract. We went from 3% rate to 16% without prior knowledge. Beware of anyone showing up at your door with a clipboard trying to sell energy rates that sound too good to be true. As with everything if it sounds too good to be trueit usually is. ”
“ They changed my rate to 0.1599 my Ive received a bill of $500 they changed it without my knowledge!! When I called them to let them know one of person who answered the phone he said that he did not see any letter been sent and the supervisor she said that there is what a joke!! I dont recommend them to nobody. ”
“ Do not go with this service. Their prices are so high that my bills have doubled. As a senior citizen I thought I was getting a good deal. Boy was I wrong. They won't let you cancel without paying a $99 cancellation fee. Customer service is the absolute worst. Filed a complaint with BBB. Avoid at all costs or you'll be paying much higher bills!! I will post everywhere I can letting people know what a scam this is. ”
“ Was never informed about my account going variable, they jumped up over $100 in one month, when you call nobody cares to help you, cancelled service. ”
“ Signed up with them years ago with a fixed rate at 6 cents per kwh then which was good while it lasted then last month with no notice went to 10 cents and just figured it was because of the normal aes rate hike in the news then this month hit us with a 550 dollar bill and realized they were now charging us 16 cents per kwh. Figured it had to be a mistake called them and they told us no mistake your fixed rate contract expired and said they supposedly sent us a letter but never got it. They are lisrs and frauds and will screw you over whenever they get a chance stay away and avoid at all costs. ”
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