“ This company fraudulently had me sign up in Sams club telling me I was already sign with there company. Do not trust them ”
“ Inept, unprofessional, with their head up their #%&. These people have no clue about customer service, adherence to policy or anything closely related to running a business. Do NOT start using them for services, and if you have a choice, opt for another provider! ”
“ Signed up to NRG at the airport for the air miles and theyve creeped my rate up to nearly triple the best price in the market , Ive paid around $1000 extra this winter due to NRG , should not be allowed ! ”
“ Same as others , signed up for slightly lower rates and told this would be ongoing. I'm on budget payment so power company estimates monthly bill based on previous usage then there is a balloon payment at end of year. Problem is NRG more than doubled my rate after a few months without my knowledge leading to a bill over $700 more than previous years. The call every 3 months is bullshit, no one should have to do that and if they raise your rate they should be required to inform you. NOTHING MORE THAT A RIP OFF SCAM . DON'T DO IT. ”
“ I signed up in december 2019 my first bill didnt show anything got my second bill shows an amount of 404 plus my regular bill which was about 328 a total of over 700 I'm so pissed they will be getting a call from me ”
“ they are nothing but scammers haven't saved me a dime and then when I called to cancel they said "are you sure because you cant get us again for 6 months" ...Are we kidding so your telling me I can not sign up again for your program that saved me no money and I can not longer be overcharged? ”
“ So, I've just figured out that going with NRG on my home and several rental properties has cost me nearly $4,000.00 (YES FOUR THOUSAND $$) in the last six month. I have my account set up to be automatically paid and they are set on budget billing. So, I get alerts that tell my the amount of each bill, but its only at the end of the year that the budget billing # goes up or down. You can imagine how I felt when I saw astronomical raises in budget billing. For example one property went from 261 to 456. I couldn't imagine what those occupants were doing!! Since one was my home, I knew something was off. When I signed on with NRG, I got a low rate (4.7) with a three month freeze knowing that it go up. Of course I figured it would go up to a fairly normal market price. I reviewed the contract and it is limited to 30 percent per month, but I didn't think that would be the minimum. Right now my rate is over 14.1. I guess next month will be 18.3, followed by 23.8, 30.9 and then 40.15. WOW. that rate would make my bill 1,127 at home as compared to 261. Well, thankfully the end of the year came and I was notified by Ameren that my budget billing was going up to 456. Of course Ameren wasn't looking at the 30 percent monthly hikes either--had they done that they would have been able to see that by the end of the year, the rate would have increased from .13 to .31. Not even Ameren would foresee the $261 going up to over 1,000. I guess the idea is to rip me off as long as you can until I get wise. How greedy can you get? ”
“ They harassed me I didnt even want to sign up at Walmart. I e cancelled three times and they still keep contacting me they wont leave me alone!!! Dont sign u with them they are fraud. ”
“ I felt sorry for myself that I just noticed my rate was too high. NRG representative lied. He did not explain to us to call every 3 months to update the rate. I called the NRG and asked why our rate is .109 and said we never called before the promotional rate ends. Ridiculous! Rep never said anything about that. Sadly they will still bill us for 2 months after cancelling them. Being screwed for over a year. ”
“ These guys charge you 16.9 cents per kwh when you can get rates today (1/10/20) as low as 9.8 and avg around 12.5. For my average 2100 KWH/mth at 16.9 cents, my supplier cost is $354. At avg 12.5 cents my cost would have been $263, an overcharge of about $90 per month. If you shop, you could get a rate of 9.8 cents, or in my case, a supply cost of $206. Now, who wants to pay $354/mth to NRG, or, $206/mth to a competitor????? Stupid me, just caught this and I have been gouged for $150/mth EXTRA for 5 years!!!!! CHECK YOUR BILL!!! DO NOT PAY 16.9 CENTS TO NRG WHEN THERE ARE SO MANY OTHER COMPETITORS OUT THERE, THAT WON'T CHEAT SENIOR CITIZENS, OR ANY OTHER VICTIM THEY CAN FIND. Oh, by the way, I never signed up with NRG, I thought they were Eversource's default supplier... Just sayin'... Ruuuuuuuun from NRG..... ”
“
If you go through NRG as an energy supplier you need to check your statements! We have been getting high electric bills so we thought we would solve the problem and get a wood stove. I have just checked our meter because our bill should be coming any day now and i was excited to see what our bill would go down to.
We've used 1350 kwh this month. similar to last January 2018 the difference is we were charged 0.0540000 X 1350 kwh= the cost of energy usage, then with the fees our bill was 161. < this was AEPs rate.
We were offered what they said a better rate. so we took it in February. It was 0.0560000 X kwh < which is'nt better but i did'nt know any different to look at the bill and know what i was looking at. after a couple months they raised the price. to 0.1190000.
so this Dec/January we are being charged 160.65 ALONE for usage
last January we paid 72.90 for usage and a total bill of 161.
i called the supplier and they said too bad so sad that we didn't call them after the 3 month contract they didn't tell us about so our cost went up.
our meter has not been read yet so we will yet again get another high bill because NRG says it will take 3-30 buisness days for it to cancel. i am NOT happy.
485$ we overpaid since june (when the rate doubled!) - june-january
DONT - Pick NRG
i will not stop writing bad reviews until you make this right. i already have alot of people canceling your service after hearing my story! ”
“ My bill went up over $200 a month they are a disgrace ”
“ I got taken in for Southwest rewards miles. NRG looks like it has competitive rates at first, so I figured why not. Three months later, my electric bill tripled. Good luck getting anyone from customer service on the phone. ”
“ For all those people saying others are stupid for not listening to the rep saying you have to call after the promotion period, hear me out. THE SALES PERSON DID NOT TELL ME YOU HAD TO DO THIS. In fact, the guy straight up LIED TO MY FACE and said it was a fixed rate, which is completely FALSE. I also did not give him permission to sign me up, I told him straight up, I'd have to discuss this with my S.O. before I commit to anything, yet he somehow weaseled his way to manipulate me into signing some shit, saying he WASNT signing me up, that it was just for future reference that'll make signing up easier and I'd be added to the mailing list. When I got home and checked my email, I called immediately to cancel. Someone called me later that day to survey me on my experience. This lady was extremely unenthused and rude. The same rep who got me to sign up harasses me every single time I come into the store. He was aggressive and nasty to me ever since. I've had to tell managment of the walmart they post up in about this experience because its extremely unprofessional. I just had to write this experience on here to warn people about these sales reps. They're truly terrible people. ”
“ I had NRG for 3 months that is it. I signed up at Sams club, They promised that my rate would be the same for 6 months, .05... But it was that for the first month and then went to .15 the second month. When I called the manager made an excuse saying their costs went up threw AEP. So I cancelled of course they did not cancel it they lied again so the next month when my bill went up over $200 more then the previous month I had to call AEP themselves to complain and cancel. Anyone claiming they are legit must be an employee... Cause it is a big scam. ”
“ Don't sign up with this company!!! They get you in at a low price for 3 months, expecting that you won't check your electric bill. After the 3 months fixed rate expires, the rate gets stupid high and keeps going up especially once the air conditioner shuts off for the season; they try to keep the $$$ the same on your bill by raising the rate. ”
“ Was at sams club they had a NRG Rep there they approached me and asked me to switch to a NRG they told I would get a $50 gift card for sams after 3 months of service. Never got the gift card. So I cancel my service them! ”
“ I signed up with them at AMC theater to get a 25 gift card. Big mistake. Bill eventually doubled and I get a $2-3.00 check in the mail which wasn't worth thetrip to the bank. Their supply rate is currently .12 vs .06 from electric company. Do your research and don't sign up on the spot before you have compared rates. ”
“
I signed up for both gas & electric because the salesman told me it would save me money and was good for the environment. And, for the electric one, they also gave me bonus miles.
What they did not tell me was a) it would cost more $1.5k MORE than comed or people's gas over the course of 1.5 yrs.
The only way to get a $150 check back is to sign on for another year -- and then the low rate only lasts 2 months and you'd have to call again. (PS - the airline miles come at a higher rate -- I didn't even want them!)
Now I am out $1,500 for nothing. What a waste of money and a fraudulent company. They say they aren't fraudulent b/c the fine print tells you that the rate is variable and can go up. Righhhhhht. ”
“ In March my husband and I signed up for this company to be our provider. Before they had a chance to change we called to cancel our contract. A few months later I was getting emails from them. I called again and was told they are not our provider. But yet 7 Months later we were still being billed by them. When my husband and I called back we were told that they sent the request to our local electric company and the request was kicked back. This company can't be trusted. They even sent us an email back in May saying we are sorry to see you go and also asking us to do a survey. ”
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