“ Think Energy has very very poor customer service. Phone wait times can be up to an hour, or they never pick up the phone. They do not return calls or emails for customers like myself to resolve billing issues and overcharges. They lie about sending out notices when your contract expires. I never received notice of 3 yr ending contract and they increased my rate from .11 kw to .19 kw without any notification. When you finally reach a service rep they are not able to help you as they always say I will send your issue to my supervisor. This never occurs as I have never gotten any mail, emails or phone calls from anyone within Think Energies company. MA Energy department should ban Think from doing business in our state. ”
“ I had First Energy as my provider since buying this property-got a bill for almost $2800 in 3/2023-supposedly they changed my provider-not at my request-was told it was a billing error as to why I diy get a bill sooner ”
“ After two years of headaches with this company including claiming I was late on bills when they never sent them and charging $500 early termination fee when I moved to a new address but kept the same plan, they are now claiming I haven't paid bills for two months. Their new company suddenly can't accept electronic payments even though it was working fine for as long as I can remember. Awful customer service team, and potentially nonexistent financial department. ”
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5/27/2023
I have been a Think Energy customer since 2016. No problem until Nov/December 2022. Since then they can not find electronic bill payments. Think Energy has lost 4 of my last 6 payments. When my Bank contacts Think they refuse to believe them. When the bank offers proof, Think requires the bank mail the proof - of course nobody can ever find the mail at Think. Thank goodness my contract is up in 4 months. Never Again will I use Think Energy, they could be giving free electricity away and I would not accept it! ”
“
Think Energy can't procecc an electronic payment. they only handle check or credit card payments. It takes them10 days to process a check. Poor service.
Save yourself headakes choose a different provider. ”
“ Can't process payments in a timley manner. You need to ues personal check or credit card. Electronic bill pay is not available. When contacting customer service nothing is their falt. Poor service. Find a nother provider. ”
“ If I could give a 0 rating I would. The transition during the sell of Think Energy was horrible. The customer service was anything but helpful and it cost the customer money from their short comings. Do not sign with Think Energy ”
“ They will continue to bill you even if you move and fill their paperwork out. ”
“ The rates seem good and they are, but when you try to switch providers you are caught in no mans land and they charge you their no contract which rate which is about double. Switching to my towns plan as cost me $75 on one bill and $95 on the next. I would have been better off canceling my contract and paying the fee. ”
“ I made the mistake of switching from Tri Eagle to these jokers under the guise of lower rates. Fast forward to my most recent bill of nearly $600 for the month of NOVEMBER. The only bills I have ever paid that amounted to that were in the dead heat of the summer. We also have a brand-new top of the line ac system that is energy efficient so it cant be blamed on that. Im breaking my contract with these scumbags ASAP. Beyond sick of getting taken advantage of. Their website also sucks. ”
“ I made the mistake of switching from Tri Eagle to these jokers under the guise of lower rates. Fast forward to my most recent bill of nearly $600 for the month of NOVEMBER. The only bills I have ever paid that amounted to that were in the dead heat of the summer. We also have a brand-new top of the line ac system that is energy efficient so it cant be blamed on that. Im breaking my contract with these scumbags ASAP. Beyond sick of getting taken advantage of. Their website also sucks. ”
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Bills look like junk mail. Poor communication regarding variable rates and hiked up pricing.
Would not recommend at all. Overall ZERO STARS ”
“ Doubled my bill for no reason. Horrible. ”
“ This company is horrible! I've contacted their Customer Service many times, and "SERVICE" is never what I've recieved! Their charges always seem to increase regardless of usage. Their "systems" are totally archaic! I'm counting the days until I can get out of this contract!!! ”
“ Their support is somewhere in the virgin islands, and it is terrible. When you call it sounds like you are making a call to a person in a bar or something. People are talking loudly in the background, laughing about stuff, really unprofessional. Also, when you write them they don't answer your questions. I wrote them twice and they still couldn't help me. Don't go with this company. They are not good. ”
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This is the most horrible company.
They are stuck in the 20th century, has system "gliche" problems, does not have electronic billing.
Do not enroll here. ”
“ Horrible company. They don't use email so you have to watch your mail in A YEAR OR SO for a hidden letter that you're on a variable rate plan now.... that over a few months almost DOUBLES your cost. And then you will wait a full billing cycle (even if yours is up in a couple days) for them to make the change to lower rate. ”
“ Highly Fraudulent company that all should avoid. After my 2 year contract expired, they have nearly doubled my electric rates in less than a year without any notice. From 9 cents to nearly 17 cents. Also beware that moving to another provider is harder than you think. My move to Constellation was blocked and Im still paying these Fraudulent Think Energy rates. Getting things straight is requiring many many phone calls. When you Think Energy, Think Again! ”
“ Worst ever!!!!!! I have been with them for 2 years never had a payment arrangement or extension and I called to ask for an extension due to the hurricane and they told me that i don't qualify for an extension at this time. Avoid at all cost!!!!!!!!!!!!!! ”
“ A Think Energy rep arrived at my doorstep today claiming that I recently switched to their company and that he needed to see my bill in order to verify. I asked the name of his company and went to check if that's what it said on my bill. Clean Choice Energy is my current company and we're very happy with them. I went back to the rep at my door and he said that the name changed and he needed to verify. He was going to take my bill out of my hands without me handing it to him! I said no thank you and that we were fine. But why were they lying when Think and Clean Choice are indeed 2 different companies?! ”
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