“ Verde energy is the equivalent of the gas station next to the airport that charges $6 per gallon. You will get a competitive initial rate but once that expires they charge you 4 times the going rate. Stay far away from this unethical company! ”
“ This company convinced my elderly mother to switch to verde. She had dementia and within a couple of months her bill went to $1200 a month !! This is a woman who is on a fixed income. I am not finished with this ordeal!! ”
“ I just got a letter saying that I was now a Verde Customer. I didn't have a clue who they were or how I got switched. I have filed a complaint with the regulators. ”
“ They offered a $50.00 debit card, but refused to send saying they received our request a day after the offer ended, but we had sent it out 2 months before. How convenient for them. We will be changing suppliers and telling everyone to AVOID!!! ”
“
I received an receipt email from Verde last July that my enrollment was processed.
I assumed everything went thru and did not recheck until a few weeks ago. Verde was not on my bill!! I called them. They said there was some issue so it was never processed. I have changed suppliers many times in the past and never had an issue. I TOLD THEM THEY SHOULD HAVE SENT ME AN EMAIL THAT THERE WAS AN ISSUE. So, I payed a higher cost for all those months. I have learned a lesson... YOU CAN'T TRUST THEM! ”
“ I was charged in December 465.00. supply charge in January the supply charge went up to 765.00. This was not for usage just as third party supplier. It was for a beach house which had no one staying at it during these months and all electric turned off ”
“ Verde never sent my $50 Promo offer so I switched service. Rates were HIGHER than PSE&G rates. Now Verde says since I switched, I no longer am eligible for $50 Promo. Promo says I get $50 after first month of service with copy of my bill. I honored this agreement but VERDE doesn't. BEWARE! ”
“ This company calls u repeatedly to sign with them. Then when contract is up claims they sent 2 notices but never calls u when they receive no response. Who wouldnt respond if they actually got the correspondence. then they put u on a so call variable rate which takes u to 18 cents When energy products r down they justify a rate increase of over double of what u where paying. This is the most unethical company I have ever dealt with. Do not deal with these scammers. ”
“ I was suppose to receive money back a month after signing up and did not. When I finally take action about it they tell me I was not put on the account to get the rebate back so tell me why the hell you have random people knocking at my door telling me the wrong information. He probably kept it for himself. The the agent tells me I can't get it and I had her cancely account. I called back to speak with someone higher up. And got put with an agent she then tells me the other agent should have offered a 50 dollar gift card but now that the account is canceled they can't do anything, then says I couldn't sign up for another account because they don't service in Ohio. They are liars n I would double check your bills and plans. Customer agents rude...Thank u for taking all my money dumb Fucks! ”
“ Telemarketer called me to tell me I was entitled to a $100 rebate due to a recent overage charge from my current provider. Long story short, the rebate is no more than a piece of bait to get customers to switch to them. From what I have researched they are not a very reliable and trustworthy energy company. ”
“ Received a call from a sales rep that I could barely understand. He went through the switch options and constantly had to get his manager on the phone. I must have asked him 10 times if he worked for PSE&G my normal gas and electric company and he continually said "yes". After continuing and answering their questions I was at the same time checking them out on the internet. Did not like what I saw so I told them that I was not interested in their service and was going to hang up the phone. They tried to stop me but I said, no thank you and good-by. A few weeks later I receive 2 Welcome to the Verde Energy Family letters thanking me for signing up with Verde Energy...HUH??!?!?#?#??! I played along with them on the phone originally because I could tell that I was being scammed by a slick rep that thought he was smarter than me...uhhh sorry buddy but I just told your company that you should be fired. So they are cancelling everything but told me if I do receive any charges because of course they already requested the necessary changes from PSE&G that they would reimburse me with a gift card to cover the cost. Really!?!? How about you just make sure that I don't get charged in any way. At least they want to make good on that but will believe it when I see it. Do yourself a favor and don't take the call. I will say that their customer service rep was good and then I spoke with another person that said she would follow up with me next week about the cancellations so apparently they do take that seriously. But they might want to actually train their sales reps to be honest when answering a prospective customer's questions. After reading more reviews about their bait and switch tactics, I am glad that I am smart enough to have investigated them online while on the call. Good riddance to them and their sales rep or what I would more accurately call a lying SOB. ”
“ harrasing phone calls - 2 to 6 calls a day ”
“ I was a customer of Verde energy and, admittedly, did not switch electricity providers right away when my initial contract expired. Verde charged me 2x the PPL price to compare last month, and on my next bill after I cancelled service, charged me a rate 2.5 times the price to compare which added an additional $87.12 to my already-astronomical September bill. DO NOT SELECT THIS COMPANY! ”
“ Telemarketers for Verde repeatedly call Do Not Call listed numbers. They attempt to give the impression that they are going to forward a refund "from your current supplier" until they get your account number and other info that they need to switch the account to Verde. Their telemarketers use a spoofed originating call number so there is another illegal/unethical practice. Good luck with your rates once these bandits get you on their system! ”
“ Verde doubled my rates with no warning. Electric bills are over $500.00thats more than double. I will have to pay this for 3 billing cycles until they can be removed. They refused to offer any kind of refund. ”
“ When I signed up for Verde a few years ago, the offered a rebate promo where you got $50 each time if you submitted a coupon and proof that you were still using Verde as your provider 3 times over the course of 2 years (each coupon had to be submitted a certain umber of months after you started using them). With some fuss (they asked for a customer #, which never provided on bills so I had to contact them to get it) I submitted the first one, and got the rebate. I submitted the second one, and got nothing - no response at all, no money. I submitted the 3rd, and it was returned to me by the postal service as a totally ineligible address. So they moved or changed their address an did not notify customers. I found a new address and sent it - nothing. They still owe me $100 in rebates, and when I wrote an email to customer service I got a vague reply that it would take 3-6weeks to process, and no engagement with the changed address issue, or the other rebate that I never received. As far as I am concerned, they have stolen $100 and they are either disorganized or fraudulent when it comes to the rebates they promised. I will never use them again and urge you to be wary of any promised rebates. ”
“ I had a plan with them and everything was good until the end of the contract. They notified me that my price would change at the end of my contract to double what my electric would be at PECO. I called them and cancelled my agreement within the time frame but the last month of the contract they charged me the double amount that I should have been charged. This was December 2018 and it is now May 2019 and I am still waiting on my $92.00 refund. They originally said it would be six weeks to get me refund (but they would have never waited that long to get paid) and then said a check was issued (that was never received) and I would have to wait an additional ten days to see if the check arrived. I waited , called again and they said I had a direct number to call in place of waiting for hours on the phone. Again no check and the number they gave me said leave a number and we will call you back within 23-48 hours. So are you suppose to wait next to your phone to get your money. I have to work to pay the electric. Now the guy who has consistently lied about everything said if you are upset I am not going to talk to you. They can credit my PECO account if they don't want to send a check but at this point they are doing everything to not pay me . DONT USE> They are the worst and they lie and try avoid any responsibility. My bill was always paid on time and I deserve my money back. I am contacting PA utilizes and proceeding with any actions I can. ”
“ Price quoted was not what was billed.Switched back then received another call from verte.Asked seven times for price per KW never got a answer. I would trust Trump before these Con men. Got hung up on Worlds worst tela- marketers. What a joke ”
“
My number is on the Do Not Call list. Despite that, I was receiving nearly daily telemarketing calls about converting my energy supply to Verde. Since asking the phone representative to stop calling did not work, I wrote to Verde's Customer Care department at
customercare@verdeenergy.com
They advised to allow 3-5 days and they would have the calls stopped.
Today (2 weeks later) the telemarketing calls have started again.
I would NEVER do business with a company that has such disregard for the law.
”
“ I received a phone call from Verde stating they are from my current supplier. They told me I was being charged a commercial rate and they needed me to switch to Verde. Of course I agreed. So it was a fraudulent call and misrepresented. ”
| Example Bill |
|---|
