“ I have had Ambit now for 6 months. Energy bills have definitely been lower, even with fees. I have no doubt some on this blog have legitimate issues. But you might consider that every power provider has a list of websites and blogs "hate-mailing" them. Business takes risks, and as a small business owner myself, even when you go out of your way to do right by your customers, sometimes issues come up in the system. I am always sorry when I have a customer that has been wronged. Frankly, there are some customers that I have tried to make right the problem but seriously asked for unreasonable accommodations. I know many of us are struggling. But honestly, many of these complaints sound like everyday life experiences. ”
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We've been with Ambit for just over 4 yrs. We have saved a great deal of money over what we were paying with our former company. The customer service has been wonderful. We have a local rep to call if we ever need anything or have a question.
Keep up the good work Ambit Energy!! ”
“ Every working couple with kids get extremely busy so we overlooked and forgot to pay bill on time. We got disconnected. So after our service was restored our rate changed from 8 to 17 which is ridiculously high. When I called they said they switched us to the standard plan. So I asked so how much is the cancellation fee if I want to switch, he told me amount which I don't recall. In January I got my bill for december and oh my god it was almost $500 for a mobile home! So I called back to ask how long left on my term & she stated I was on a month to month. Omg! So that other guy lied or didn't knw what he was talking about. I am now shopping around for a better company that will not switch u to a higher rate bc of a disconnection ”
“ I RECENTLY GOT SERVICE WITH AMBITT ENERGY I MOVED IN MY APT, NO LIGHTS I HAD EVERYTHING SET UP I THOUGHT WITH THE COMPANY WHEN I CALLED I GOT CONFRMATION AND EVERYTHING WELL COME TO FIND OUT THE OPERATOR MADE A NUMBER ERROR ON MY APT AND SET UP SERVICE IN MY NEIGHBORS APT WHICH RAN A CORD FR HER PLACE TO MINE TO HELP ME OUT IT WAS A MESS SHE HAD THE HARDEST TIME TRYING TO GET BACK WITH HER COMPANY AFTERWARDS THEY THOUGHT SHE HAD MOVED JUST HORRIBLE ”
“ I have been a customer of Ambit energy for over a year now. Reading all of these reviews my mind is blown. 99% of you seem to have forgotten to pay one of your most important bills of the month and blame it on the company. Blame your mistake on yourself. This is a quality company. I highly recommend it to anyone. ”
“ So ambit decided to not charge us for all of our usage for four months and decided this month to bill us for all four months..totalling our bill to be 167..i have paid on time everytime from what i thought was the corrected bill..and now they just kept tacking on usage til they decided to send us the correct bill. THEY WERE NOT VERY HELPFUL EITHER. ”
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this company will only give you one day to pay bill. Doesn't matter if you have a kid and it's
Freezing out they will still disconnect you. And they will charge an arm and leg to turn on. I also noticed that they will charge $30+ in taxes per bill.
This company is no good and they don't care about you they only care about the money. Go with another company. ”
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This is the worst energy comapny ever! They overbilled me and requested I pay a late fee for incorrect charges. They also billed me 3 months late for services and said that I was late on my bill when they tired to roll the services back 3 months. Buyer beware this company is a total rip off.
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“ Our realtor, Jessica Escamilla, suggested this company and claimed they had excellent customer service. She even provided the cell phone number of a guy who was supposed to take care of any issues. Needless to say, the good customer service only lasted until we signed up. They left us for the dogs when we had service issues. The realtor herself turned out to be a money-hungry person who took her profits and disappeared. Stay away from Ambit. ”
“ I am going through a very hard time financially. My church wrote a check to pay for my electric bill for current month. Unfortunately, there is no where in San Angelo where you can drop off a check payment and if I mail the payment it will not make it to their facility before the disconnect date. I called to ask where to drop off the payment (no where) and then asked for an extension so they payment would have time to make it there. They would not give me any extension unless I called my church and asked them to call and pledge that they were paying it - only after that would they extend it. I asked to speak to a supervisor with the same help. All this company did was take an already humiliating situationa and make it worse. Even though I am saving money with Ambit, I will definitely be changing as soon as my contract is over due to the lack of customer service. Very polite but the least helpful people I have ever dealth with. ”
“ Hello my name is courtney morgan i paid my bill my lights was still cut off and had to pay full price and still are off. I have a medical condtion with asthma and sleep apnea and use a machine to sleep i will be getting a lawyer and filing sute againts ambit energy this is sorry display of a company. Believe me i will take you to court im a talker but a doer i cant sleep cause i cant breathe with out my machine. I will be in contact with my lawyer! ”
“ Not enough space to tell the whole story. Started with promised free weekend stay (total scam). Extra surcharges making the price per KWH 30% higher than previous provider. Customer service is truly a total joke.(expect hold times for at LEAST 20 minutes anytime of the day or evening). Disconnected service "accidently" and demanded a $125 deposit to turn back on (which they returned a month later). Bill is impossible to figure out but not worth the 20 minute hold time anymore to ask for clarification. ”
“ I recently signed up with AMBIT Energy after moving to Round Rock TX. My business involves travelling and for some reason my first 48 dollar bill slipped off my mind, just for these goons to turn off my power. To make matters worse, they charged me disconnection/reconnection fees that amounted to 115 dollars. To add insult to injury, my kids spent the night in a winter cold apartment! My daughter noticed the power outage and called me on my cell phone to notify me. When I called the customer care they declined to restore my power and hung up on me! I bet TXU is more professional. ”
“ I have had ambit for years and I am very pleased with them. The customer service is amazing and the rates are very good. I pay my bills on time and after my first year they gave me my deposit bak without me even asking. Such a great company. If you are a responsible adult and know how to manage and pay your bills this is a great company.! ”
“ I was an faithful member for almost a year. Unfortunately this company is all about the money and not willing to assist for being 1 day late. I have never been late not once in almost a year, and because I forgot to make a payment, a day later my electricity was shut off. Very unethical thing to do!! I have a child at home with my wife and Ambit should try and contact their customers before shutting off service. I called right away and apologized for being late and explained that if they see my history with them I had never been late once. They simply reffused and stated there is nothing they could do for me. I owed them $58.64. They wanted to charged me a $15 late charge fee, $40 reconnecting fee, and $140 deposit. Total amount $253.63 for being a day late. Absolutely unthethical on any standard of business. Basically their response was there is nothing we can do for you either pay or you won't get your electricity turned back on. I have cancelled my contract with Ambit and NEVER will I return or refer other people to this self serving company that does not care about an individuals situation. I will be paying a little more now; however, I rather pay more than deal with such Ambit Energy!!!!! ”
“ Be warned: if your plan expires, expect your bill to be higher than TXU Energy (Oncor). I was in the process of moving out of my home right before my plan was about to expire so I did not renew. Ambit took advantage of that window of time and I ended up with a $400 electric bill for one month because they jacked up the price per KWH. When you ask them about it, expect to hear excuses such as needing to renew your plan and lock in, volatile energy markets, blah blah blah...none of which is believable considering their price was higher than TXU Energy's (Oncor) price to beat. Also one last thing, Ambit requests large deposits--even if you have good credit. ”
“ I have lived in CT where the only option for electricity is CL&P, notorious for their terrible customer service and I can say that Ambit is far worse, the customer service reps are extremely rude and unless you follow their script you cannot get anything done because the customer service reps lack the common sense to follow what you are saying. I will never use this company again. ”
“ Yesterday I tried to contact the customer service of ambit it took 5 calls 25 minutes per call to get a live person in the customer service department. The lady who answered the call seem lost and did not know how to solve my issue. Now supposely the supervisor is looking to fix my issue and will give me a call back 4 days later to see if they can fix my issue. ”
“ I have been with Ambit for a year and today was my last day. Last month I received a bill for $243.53, $60 higher than any previous bill. Looking at my usage I saw 1302, a decrease from the previous month but still a much higher bill. I immediately called to see what the issue was. Not only was the customer service rep extremely unhelpful, she actually hung up on me when she couldn't answer my question. I did not get a call back or an explanation for this bill. This month the exact same billing issue occured again. I called and was told that I was contacted 3 times by phone saying that my term was about to expire and therefore my average rate went up to 17.2 cents. I never received a phone call or voice mail about this. I'm still thinking this is a correctable issue at this time. As a customer with excellent payment history and good credit I asked if they could adjust my bill to the previous rate of 9.5 cents for the last month and I'll re-up my term for another year. I was told absolutely not. After some questioning I asked the rep if they really expected me to re-up for another year when I'm being charged double just because they can. Her answer- "yes". I wish I had recorded that conversation so people would could hear how blatant they steal your money and then expect you to stay. I switched to "Just Energy" today for a lower rate and easy set-up. DO NOT use Ambit. ”
“ This is my first aniversary and everything is going great, plus they have a wunderful plan that gave me a free energy, excelent what else I can expect from this company. ”
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