“ I received my deposit from Ambit Energy today. It was short $10.87 because they can. Typical of their stealing, they charge $10/month Customer Charge. This is a charge for being their customer. Their rates are higher and you cannot trust them,Tthey will cheat you. I was gone for two weeks in November to California. I shut my apartment down. The Ambit bill was 50% higher for the two weeks I was here than any month before or since. Their explanation is the Christmas lights I am running. The problem? I don't run Christmas lights, no tree, no wreath, nothing. I think they spun the meter. No proof, but no other explanation. ”
“ I have been a customer for 2 years now and they have been great. Their free electricty is great they give me a $125.00 to $150.00 credit every month. What a great deal it is. The free trip rewards are great my wife and i are going on a cruise soon paid for by Ambit just for being a customer. The free web site is nice they even give me tips on how to save energy. ”
“ I'VE HAD SERVICE WITH AMBIT FOR ABOUT 3 YEARS NOW AND HAVE ALWAYS HAD ISSUES WITH THEIR POOR CUSTOMER SERVICE BUT THIS TIME WAS THE WORST. MY SERVICE WAS DISCONNECTED WITH NO NOTICE SO I TRIED CALLING THIS MORNING AND EITHER IT WOULD RING ONCE AND THE MESSAGE I WOULD GET SAID "PLEASE HOLD" AND THEN IT WOULD HANG UP OR I WOULD GET THE AUTOMATED SERVICE AND FOLLOW ALL THE PROMPTS AND IT WOULD EITHER DO NOTHING OR HAVE ME ON HOLD FOR 10 MINUTES AND THEN HANG UP. FINALLY 3 HOURS LATER WHEN THE AUTOMATED MESSAGE CAME ON I DID NOT FOLLOW THE PROMPTS AND JUST SAT ON THE LINE EVEN AFTER THE MESSAGE WOULD REPEAT THE PROMPTS AND IT EVENTUALLY CONNECTED ME TO A REPRESENTATIVE WHO WAS ALREADY IN A HORRIBLE MOOD AND BASICALLY TOLD ME THERE WAS NOTHING THEY COULD DO AND COULD NOT EVEN GIVE ME A WINDOW AS TO WHEN MY ELECTRICITY WOULD BE TURNED BACK ON. I WILL BE SWITCHING SERVICE PROVIDERS FOR SURE AFTER DEALING WITH THEM THIS MORNING! ”
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I attempted to pay an Ambit electric bill in full via the automated phone service which is virtually non existant. This attempt went on for days...I received the " you've experienced larger than high volume calling whatever and whatever. My phone records will prove that numerous attempts were made within the proper time allowed to pay to pay the electric bill. I wentt online and paid the bill in full. Still was unsure that the billing was posted, I made one last attempt to call Ambit to let them know that I had paid the bill. Stephanie, the only supervisor on staff, informed me that my electricity was going to be disconnected regardless... because, I had not paid the disconnect fee. I expained to her that my electricity had not been disconnected and was paid in full. She informed me that the only way to ensure that my electricity was going to continue was to pay the disconnect fee. So you can see that Pete and Repete were on a long... Pete fell of and who was left....Repeat, exactly. Is there an attorney that will take on a class action law suit against AMBIT energy for deceptive trade practices?????
”
“ I received a call today 09/22/12 from a CS rep..She stated the call in regards to an over charge on my bill. I noticed my bill had been twice as high for the last couple of months so I asked about my rate. I was told my rate had been increased to 17.6 cents/ klw. I asked to change the rate and I was told that it couldn't be changed foR six months due to a previous disconnect that mindyou implied! over a fifty dollar reconnect charge..I LIVE IN A TWO BEDROOM APARTMENT AND MY BILL HAS BEEN OVER $400.00 For the last 4 months.BASICALLY THIS COMPANY IS A RIP OFF AND THEY WILL STEAL YOUR HARD EARNED MONEY WISE CONSUMER BE WARE... ”
“ After being slammed by EnTrust energy, Ambit charged me a $199 "early termination fee." I called Ambit, Entrust Energy, and the PUCT and got everything straightened out EXCEPT Ambit's termination fee... they literally told me that the money was there's and it would be used toward future invoices... what am I, Ambit's loan service? I've been with Ambit since 2005 and this is how they show respect for a customer! I noticed a few attempts to boost Ambit's ratings by there consultant zombies giving good ratings, if you go to Ambit's Facebook site and try to post even a slightly negative comment, you'll be band, I think the same should be done here! I posted a copy of the PUCT's complaint I filed where Ambit was chastised for not taking care of business within the 21 days allotted and it was removed within hours of my post on a Saturday, Labor day weekend! ”
“ AMBIT energy is the worse energy so far in houston. their rates are toooooooo high. i switched to bounce energy and i never regret it. ambit energy was a waste of time and money. ”
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This is absolutely the worst company I have ever dealt with. They don't send your bills on time (or at all) so when you go to pay them they are already late and then they get to shut off your power and charge you hundreds of dollars to get you power back on. If you have two disconnects they then double your rates and you end up with an outrageous bill.
I always pay my bills on time and haven't ever had a problem with any company. These people are absolute crooks. ”
“ We signed with Ambit about six months ago after being with TXU for many years. Our bill dropped 30% and the service has been great. The consultant that signed us up has contacted us sinced we signed up checking to see if we had any problems and providing information on how we could actually get free energy with the company. I have nothing but praise for the company and would recommend them highly. ”
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Bill was due 20 , 21 its off .... have plenty of money in my bank account ... set up the plan were it comes automatically out of my account 3 diffrent times i don't feel comfortable giving my social and card number and a hour of info for no reason.... Why still after setting itUP THREE TIMES IS IT STILL NOT SET UP what are u doing with my info i feel unsafe if i wasnt going to leave for the navy i would cancel my service whit ambit energy and get a electric company that didnt dick around with my money i am having to sit in my car after work its 12:09 am to charge my phone . I go into work at noon till this time or later so its not easy to call in the time frame they are open ... i didnt pay so much of a deposit to deal with this people ask me who i use i quickly say i use ambit they are the worst they take ur info social card number everything i dont know what they do with it but they deffantly dont do what they say i feel unsafe like i am talking to criminals, not only that but everytjme i talk to someone after my hour of holding they are rude and they seem like they have no idea what they are doing probly why this will be my forth time setting it up i hate how incompetent these people are now im stuck with power off and a full fridge of food... Because they are to lazy or whatever to set up what i keep think they are doing they are waisting my time and money if anyone is thinking about doing this dont do it not only that but my bill is over a hundrend i have a one bedroom down stairs and im probly home a total of 8_9 hours a day thats just when i sleep i work everyday for anywhere from 6 to 12 hours a day .... robbing me yes i think so
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“ I am beyond livid with this horrible company! I have been with Ambit for 4 years. I've always been unpleased with their performance and have been couting down the days until my lease is up and I can finally wash my hands of these theives. ( I can't afford to pay another deposit and connection fees if I went with a new company right now so I've been waiting to move to start over fresh). I have renewed my contract 7 times since joining however the last renewal I had filled out never went into effect. My bill dropped in price per KW so I never reaized that my Lone Star 6 month plan was replaced with the variable. Ambit never sent me any notifications and after 3 months of low affordable bills, my price per KW doubled! I am now paying 182.56 for a one bedroom studio apartment! I am a student and have been very aware of my energy conservation due to my budget. After calling and speaking with 2 customer service reps they both conclude that no one will do anything for me and that i just need to resign my contract for a fixed rate. I then asked to speak with someone higher and was told no one could change my bill. Reluctantly I didnt have another option at the time so once again I signed up for another 6 month term and to confirm my suspisions, I was not given any sort of confirmation of my renewal. So its pretty much their word against mine. Such a dissapointment to be a loyal customer for so long just to be sh*t on by these people. Not to mention the frustration I have for all the "miscellanious" fees that are tacked onto my account each month. RUN FAR AWAY from Ambit energy. ”
“ I understand that now in days they energy companies should charge for disconnection, but when they actually disconnect your service not just because they send a order in the computer. In the old times you could understand it because it was not just enter in the computer they had to come to you house. Now in day all they have to do is put cancel in the system, and if you ask them if they can give you one more day like the day they will send the disconnection day they will tell you NO. Because they want to charge $55. + $15 of disconnection on that day. That is Ambit energy. They suck ”
“ Recently my Ambit account was hijacked by Entrust Energy. Ambit sent out a second bill which included 600 extra kilowatts I'd used and a $199 early termination fee... understandable. After contacting Ambit I was surprised to find out this situation is quite common. I had paid my bill before realizing it was a new bill so I asked when I would get the $199 fee back; they said it would be applied to future invoices. Now unlike some, I pay my Ambit bill early... I also round the bill up to the nearest dollar, and I've been a loyal customer for over 7 years (almost 7000 useless travel points,) how do they say thanks, by keeping 1.5 months worth of payments. As I was speaking with the Texas PUC about the account hijacking I mentioned Ambits policy of keeping the "spoils" of my situations and applying them to "possible future invoices" and the PUC said "we'll look into this." This morning about 9am I get a call from Ambit wishing to address my PUC complaint and guess what... suddenly I CAN get my $199 fee back as a check, not a credit. In closing, don't get angry; call the PUC. If you don't have a leg to stand on with the PUC, you shouldn't be complaining. ”
“
They supposedly offer you a 2 night stay at a place of your choice so that you can join and get other people to join. The service that they use "grand incentives" says it can only be a midweek stay!!! It doesn't say that anywhere in the terms and conditions. When I called grand incentives, they said that the only place you can get 2 days hotel on the weekend is in Florida but when I go to Florida, I book package deals, so I don't need the hotel stay there...
It is a worthless deal but no wonder they push you to sign a contract!! ”
“ I owned a home and had Ambit, service was ok because i was on a plan. I moved to apartments still under the plan and they never called to tell me that my plan was ending and HEY would you like to renew or try a different plan. (Ok that's on me, maybe i should have kept up). Stayed with them for the year i was in my apartment, bills was ok because i was never home. I just moved into a house in June and I paid the first bill because it still had a part of my apt and the new home on the bill. That's when things went arwy. They messed up my account when switching me over while being charged 15 cents per on the plan. I can't access my account, I can't change my plan, heck i can't even see what i'm being charged now. I called Cust Svc at the beginning of July they couldn't access my account and they would call me back when it's fixed. NO Call!! The next week their system was being updated and they couldn't get into my account EVERY Fk'n Day of the week!!!! Updated Really. Week 3 they submitted a ticket to I.T. because they couldn't pull up my account and that they would have the supervisor or manager call me back. NO Call!!! This week I.T. ticket on monday no call, called them on tuesday can't access my account, can i speak to the supervisor? Well he isn't answer his phone...oh really!!! Called today was on the phone with some nervous kid because I sounded pretty pi$$ed when i called. We stayed on the phone for 30min...he couldn't access my acount, supervisor couldn't access my account. After putting me on hold for the 100th time he comes back and says what is your date of birth....WTF that has to do with my account and why it isn't working. Finally i lost it...I said since you can't fix my account, can't help me in anyway form or fashion....and oh yeah YOU GUYS ARE STILL CHARGING ME @ 15 CENTS PER...How about this....You can't help me!! I'm not paying you!!! Hung up the phone and now I'm on here looking for a new company. I said all that to say don't ever use ambit energy! If you do...use your plan and change it before it ends because they don't give a flying FK about you after that! Thank u and good night!!! ”
“ Customer services is NOT helpful at all. They are rude, disrespectful and utterly disappointing. They messed up our transfer of ownership and treated as a new account, cutting up our power supply after telling them time and again that we were living in the apartment and we had powersupply. We called them after noticing that we had no power and they just gave us the runaround and told us that it will take them 3-5 days to restore energy, and they were sorry and could do nothing about it. They even turned down the request to transfer us to a higher authority. We ended up cancelling ouraccount and now we have to search for some other provider with no power in this 100 degrees heat and a fridge full of food. ”
“ My power was shut off today. My bill was due on the 21st of this month. Yes thats today. They didnt even give me a chance to pay it, and when i called they said it was a past due balance and they sent a statement out. If that was true i would have been billed twice in one month. These people are full of crap. ”
“ I have had nothing but great service from ambit. i have gotten behind a few times. but they've always been able to work with me. Great prices. Great service. ”
“ This company is so easy to get, but beware they ask for deposits again and again! Their customer service is no where near proffesional. I am just waiting for my contract to be over! ”
“ I had Ambit at home and we have it for a family owned business. ONE HUGE DISAPOINTMENT! A month ago I missed payment andthey cut it off. I had called a few days before to see about renewing my contract and they said nothing about disconnection. I get disconnected and they tell me that it will not be connected unless I pay off what I owed which I did , but refused to pay a $52 connection fee. Today at the small family business I work for, the electrician doing a small installation in the warehouse said that there was no voltage on one off our faces. We called centerpoint energy and they let us know we were up for disconnection after paying our bill and another deposit of $600 dollars paying a total of $1034. They representative had said that I was paying two months and the deposit! Today I am told the deposit was not $600 but should have been $680! Why am I getting different quotes a week later? I went ahead and told them to leave my lights off at home, that I would find another company! The bad thing about the company account is that I've already made a $680 deposit and was short on the payment that i made of $1034 because I was told the deposit was $600! UNFORTUNATELY i CANNOT HAVE THEM CUT THE BUSINESS ELECTRICITY OFF OR i WOULD DO THE SAME THING i DID FOR MY HOME! This is the WORSE light company I have dealt with! When I asked to speak to a supervisor the representative told me " even if you speak to a supervisor , your lights will still get shut off.''. I asked when is my contract over and they said another year! We've forked out way to much money to just have them do this to us! ”
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