Ambit Energy - Company Information

“  excellent company have been with ambit for 3 years great service great electrical rates keep up the good work ambit ”

“  My husband and I are new to Texas and were sooo pleased to learn about
energy competition here. We are from St.Louis and you only get one choice so
ur stuck with Ameren.Got a flyer for Ambit and called the # everything sounded
good we were promised no extra fees except for the cost per kilowatt, no more
than 30 days late to avoid interruption of service no deposit was required, a 6th
month contract and that we would get paper bill.(LIES) 5 months into our
contract we didn't receive a bill I tried to call to get the info to pay and the cust
serv said I had a passwrd on the account? Turns out the cust rep when we
had first signed set it up? they refused to give me any info my bill was due and
the amount.We paid our bill around 13-20th every month so I Waited to receive
bill (this was around the 15thnext thing I know I wake up with elec off w a new
born baby!They charged us 350 to back on! Igot the bill 2dys later.They lied
and said they called and sent bill I chkd w VW and the P.0.!LIARS ”

“  Make sure to call a month or two before your contract end date to get balance
and due date because they won't send a bill and they will disconnect your
service to charge you $$250 in fees!!!! All of a sudden your bill will be due 7
days earlier than normal. The company should be reported. Terrible. ”

“  I had Ambit and all was going well until I got a bill over $500 for last month and I have a small home. Well, I left them and got with Star Tex which I should have done all along. They are higher rated. ”

“  This company has excelent customer service. ”

“  I was willing to pay for above market electricity rates from Ambit while accumulating travel reward points. I was very disappointed when I redeemed the travel reward points for a Carnival 'Fun Ship' cruise. Ambit advertises 39.95 per person per night and also the option of boarding at Galveston Texas. Step one was to call Ambit and cash in your reward points instructing me to wait for a letter in the mail. After a couple of weeks I get a letter which which contains a rebate number and requires that I fill out a form with this number and mail it mail to a non-Ambit travel company. Approx two weeks later, I receive another letter in the mail which also had a form to fill out with another different rebate number to be mailed to yet another address. This second round then required that I choose a Florida boarding instead of Galveston. Then, about two weeks later, I get yet another form to fill out, this time the prices have balloned to 5 times the Ambit advertized price. Just a SCAM ”

“  very easy to sign up...no hassles...low rates...would recommend to all my family and friends ”

“  I use the Ambit prepaid service that they offer. I made a payment tues. which said i had 18.7 days of electric. And now its only thursday, and all of a sudden my electric was disconnected. I still dont understand how i went from 18 days to a negative balance in one day. I wouldnt recommend them to anyone!!! ”

“  I have being with Ambit since 08/2010 and haven't
got any Issues. Price plan is great. I consider my
self a high kwh consumer. I used between 900 kwh
normal weather and 2000 kwh extreme weather.
people believe it or not weather does have impact
in your usage. So beware of your thermostats

Mike ”

“  Ambit rates are currently high but if there rate are among the 5 lowest I would select them. There website and billing system works fine. They do not have any tolerance if you a few days late. 90% of the bill can be paid on time and they will hit you with fees and send disconnect notice for nominal amounts outstanding, regardless of how long you have been with the company. There vacation/trip plans are rip offs. So do not use that as a factor when signing on. I've waited 9 weeks for a coupon and I had to call them 3 times just to get it that fast. They were friendly but 2 of the reps was not able to provide results. When I received the coupon, I then had to send it to another company and had to wait again to find out they would not book me to fly into a airport I wanted to travel. It was a small but international airport. They said it was too small so I must drive 3 hours from the next closest airport. There are fees and price ranges involved travel/vacation plan which make it a rip off. ”

“  I needed to renew my electricity plan in September so I stuck with
ambit. They were pleasant enough, I've been with them for 3 years.
At the time I had no bill due but asked them to give me an
approximation, and I paid slightly over that. Well come to find out it
was less than half of what I owed. I am done with them, at least
once a year I have an outrageous bill when my usage stays the
same. ”

“  I have been very regular with my payments even when I was layed off from my job. This summer was very hot and received huge increase in my normal billing but still have been pretty regular. I am having some unplanned medical expenses for Sept & Oct and have not been able to pay timely. THey are unwilling to work with me to extend any further time to pay my October billing not even 1 week thru OCt 28th. I think this is very poor when companies don't work with you to receive payment. ”

“  I HATE this company..it is the worst ever it took them three days to connect my
lights when i paid for an expedited request for same day service. the rates are
way to high. customer service sucks. half of the reps dont know what there
doing. you have to tlk to a supevisor to get some understanding ”

“  I paid a deposit to ambit and never moved into the location, it has been 2 months and ive been waiting for the deposit to be returned. they keep saying they need to do a full investigation and yet the apartments have already told them i did not move in.I wouldnt recommend this company to anybody ”

“  If you miss a month's payment, the unpaid balance will not appear in subsequent bills until after your power has been disconnected and you get charged a hefty re-connection fee, security deposit, and your introductory rate is replaced with the AMBIT "standard" rate. I missed my June payment, but when the outstanding balance did not appear in my July or August electric bills, I erroneously assumed that it had been paid. My error cost me several hundred dollars. I also lost my introductory rate. I had reservations about signing up with AMBIT because of on-line reviews I had read, but I did it as a favor to my neighbor. Fortunately, I only have two months before my contract is up and I can switch electricity providers without further penalties. I was wrong in missing my June payment, but I think that AMBIT's practice of not rolling over outstanding balances is dishonest. They make it very easy to default. Buyer beware! ”

“  i loved them at first. They threaten to cut you off quickly, but at least
they call. i let my bill go unpaid twice. First time, no big deal, they
wanted a deposit. Second time (with no courtesy call) i "discovered" they
increased my rate 50% effectively adding $150 to my july bill. Gee
thanks. Sound predatory? illegal? Maybe some day the ag office will
decide. ”

“  I have multiple rental properties, when trying to change the ownership of one of my accounts to my tenant, it was too difficult for Ambit to send me the 'Change Of Ownership Form', I talked to them 9 times on the phone, sent multiple emails to their careaction email address, sent letters, after 3 weeks and after I threatened to sue them (yes, I had to do that just to get the form that should have been listed on their site to begin with) I received the form. me and the tenant have signed the form faxed and mailed it to them. I just received the monthly bill for this property showing it to be still under my name, that is 3 weeks after I faxed it back to them.
I talked to them on the phone again today, but I don't have a lot of hopes. ”

“  My first clue this was not going to be a good experience was when I was asked to sign a 12 month contract. But the staff at my apartment complex said Ambit was the cheapest. Well, wrong. Other providers are cheaper! Then, after I did not renew my contract because we were buying a house, they raised the rate! When I called and complained, they were unapologetic. STAY AWAY FROM AMBIT ENERGY! THEY ARE OVERPRICED AND CRAPPY! ”

“  We have been with Ambit for a year and a half now. We are also on the
LITE-UP program because my husband lost his job recently. All of a
sudden, when we have fully paid every other bill, they say we will be
disconnected if this bill isn't paid within 13 days after the due date.

I called to set up payment arrangements for the first time in a year and
a half... their idea of "helping me out" is to expect 60% down with 40%
due in 10 days and a $20 FEE ADDED ON TOP OF IT! Now we are in the
middle of July in TX and they are going to cut my electricity off if I'm 13
days late or if I don't do their "ONLY PLAN AVAILABLE." It's highway
robbery, especially when they know we are struggling because we
qualified for the LITE-UP program.

If you are sure you will ALWAYS be able to pay your bill on time, then
Ambit is a great deal with great prices! But if you ever get in a bind,
don't expect them to help you out! ”

“  Ambit is not the company you want to go with, they are dishonest, uncaring, and are only out to make a buck off everyone in Texas with their dishonesty. Go with another company, do not go with Ambit Energy, they are very bad. ”