“
We have been with Ambit for a year and a half now. We are also on the
LITE-UP program because my husband lost his job recently. All of a
sudden, when we have fully paid every other bill, they say we will be
disconnected if this bill isn't paid within 13 days after the due date.
I called to set up payment arrangements for the first time in a year and
a half... their idea of "helping me out" is to expect 60% down with 40%
due in 10 days and a $20 FEE ADDED ON TOP OF IT! Now we are in the
middle of July in TX and they are going to cut my electricity off if I'm 13
days late or if I don't do their "ONLY PLAN AVAILABLE." It's highway
robbery, especially when they know we are struggling because we
qualified for the LITE-UP program.
If you are sure you will ALWAYS be able to pay your bill on time, then
Ambit is a great deal with great prices! But if you ever get in a bind,
don't expect them to help you out! ”
“ Ambit is not the company you want to go with, they are dishonest, uncaring, and are only out to make a buck off everyone in Texas with their dishonesty. Go with another company, do not go with Ambit Energy, they are very bad. ”
“ For anyone in Texas, I would definitely not go with Ambit. We have been with them since last August and it has been nothing but problems for the last 3 to 4 months with very high billing problems and unsatisfactory customer service issues. They put us without knowing on a very high rate plan and our bill went up almost $350 in February from what it usually is. When we called Ambit to complain, they did not care then. Then we filed a complaint with PUCT and then all of a sudden Ambit acted like they cared, but again they didn't. They have been scamming us on our electricity and whole experience been very disheartening and disappointing to my family. We were looking for a good company.....Ambit is not it. Go someplace else, take my advise. They are horrible. ”
“
i am not happy with Ambit Energy. they terminated my service without any notice even though i paid my
bills regularly.
”
“ Our previous experience with other energy companies has been that they try to nickel and dime at every chance. Ambit has provided us with good service and consistent billing. ”
“ i will not recommend this energy company to anyone else. i called them to shop around for a cheaper service plan and was give wrong information. i was told that my service with them would be changed over after my contract with relaint company ended on 4/6/11 and not before. i also told them to make sure, it was not done sooner, now thanks to them i have to pay a 150.00 contract cancellation fee, that was due to their wrong doing. i will not recommend them to anyone. they are wrong to mislead me and others in this matter ”
“ I'm extremely satisfied with my monthly bill, but, as i received my bills, i paid them "promptly" but, with my prompt payment i immediately received a "disconnect notice?" Then trying to get someone on customer service was like pulling teeth? Took 20 minutes? Explained to them that i paid my bill promptly and why the disconnect notice? Customer service looked over my bill and said, well, there my bill was paid in full? Said they would check that out? Yeah, got two more just like that? I dug into my trash and found the post marked envelope from "them&" was mailed to me (from them) on Feb. 08, 2011 and i received the bill between the 9th and 12th...and paid bill promptly on the 14th of Feb....Billing period ended Jan 20th so that took them about 18 days to bill me?? Billing department must have monkeys doing the work to save costs? I have the agent that sold me on this company checking this crap out! ”
“ I had Ambit Energy for about a year. I then switched to another company. I have been bothered by letters from a collection agency. I have requested a copy of the original invoice. They said just pay what we say or the bill will go up. My credit rating has been affected. AMBIT IS HORRIBLE!!!!! ”
“ I have had service with Ambit Energy for 8 months now and I was amazed at what they were doing. My monthly bill for the month of January was $318.04 for a one bedroom apartment. Really?? I found out that because I was on month to month and not on a contract, they could raise my Kilowatt per Hour rate as much as they wanted. I found out they were charging me 16 cents per kilowatt hour. The average is 8-9 cents per kw-hr. I switched to Reliant for the rate of 8.5 cents per kilowatt hour. Thanks Ambit Energy - Good Bye and Good Riddance! ”
“ I work in the utility service industry and have for decades. Easy switch, great rate, first class customer service. I have learned that most complaints about any energy provider comes from the customers who are either always late paying or just DON'T pay their bill. Of course when the lights get cut off, it's everyone's fault but theirs!! ”
“ I switched to Ambit Energy in September 2010 from one of the biggest service providers in Texas and lowered my bill 34% - a tremendous savings! They guaranteed the switchover to be flawless or pay my first two months of my electric bills. Everything went smoothly without even noticing. Very reliable company having a long-term commitment of energy source from one of the largest oil and gas companies in the world. People are very relationship oriented and care about you. Oh, they do give you a free weekend stay at hotel from choice of about 25 good 3+ star hotels. Got my voucher, but haven't gone yet. I know it's good as I know a some people who have. Highly recommend. ”
“
Great service, no cost to switch you can see your savings upfront and choose plans, You also have your own website, and get travel rewards every month, for your kilowatt usage.
I strongly recommend this company. ”
“ I would highly recommend Ambit to everyone. I used to have Stream and my bills were too high($150-$320), whether or not on contract @ 14.2- 14.6kwh. My first three Ambit bills were $79, $72, $102 @ 10.6-12.8kwh...oh, what a relief that is! I like being my own customer, too. ”
“ it okay for me ”
“ We've had Ambit for a year and half. We were with TXU before that. Ambit has been wonderful! Switching companies was easy and I've never had any problems with billing. I want to sign another contract but am having trouble finding a way to do that on their website. Also, I want to use my reward points but am also having trouble using them on the website. ”
“ This is the most incompetent company I have ever dealt with. Can't keep the billing straight. Bill you for others, lose your billing info, and then dont bill you and act like it's your fault. Customer Service has an attitude at least two levels up. ”
“ They have yet to get anything right after I switched from CPL. The billing is horrendous and error-filled. ”
“ Their customer service is awful and I got entangled in a bureaucratic quagmire when I attempted to cancel. First impressions are lasting impressions. I would not recommend Ambit. I plan on filing a complaint with the Better Business Bureau. They did not give me the required time allowed in NY to cancel an account, enrolled me under deceptive practices and then told me I could not cancel, all in the same phone conversation. ”
“ It was a pleasant and easy ordering experience, and I was excited about the low rate I was given. What I wasn't told was that I had to use a certain amount of electricity otherwise they started tacking on extra "Customer Charge"s to your bill. Of course, that causes the rate to be higher than the other companies, but I cannot change because then I get an early termintation fine. So, just be warned, they will get their money one way or another... ”
“ Its great and a very positive experience to shift over. I love the savings and looking forward to the free energy. Nothing else beats it! ”
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