“ What I dont understand is why when your plan expires they jack up the rate per kWh. Every provider Ive had does it including Ambit. What about customer loyalty? Doesnt matter - its all about hail to the ol mighty dollar. Was an Ambit customer for 2+years and paid late a few times because the bill was so high I couldnt afford it. They charge enormous late fees and will disconnect your service at the drop of a hat then demand the bill + deposit of $400 or greater. I had to pay over $600 to get it reconnected. They turned it off during the summer here in Texas and I have children in my home. I dont think that deregulation should mean deregulating completely. The fees they charge usurious and she be banned. I dont think I save any more money now then I did when TXU was the only provider. I think the whole electricity industry is running a racket. ”
“ Ambit has met all expectations. No complaints, friendly service, no issues. Rates are competitively priced and there has been no issues with service or billing. ”
“ The service was horrible, all they care about is money, the bottom line! They do not go out of their way to help as some other companies do! Then they try to recruit you into becoming a sales rep, but you have to pay to work for them! I would NEVER recomend Ambit to anyone!! ”
“
Switching and billing is simple and easy to understand. Customer service is great.
Would highly recommend to everyone. ”
“ I have the date circled to switch. I have been using for almost 2 years and was an acquired customer through a buy out. I was signed up for an all green policy at a higher rate but thought it was worth it. When the company switched over, there was no all green plan but stated that theirs was comparable but not all green? I was not able to switch my contract without the high term penalty even if it was a different plan in the same company. Now my rate is high without the benefit of supporting 100% wind and solar power. I feel robbed. Can't wait to switch. I did like the ability to pay online and customer service was pleasant, just not helpful. Probably a green plan now, but I don't know that I trust them. ”
“ I've been a customer for almost one year. They lured me in with their low prices. I have never been late, never missed a payment. A month ago I paid them $200 because I lost my bill. I waited for my next bill to discover I under paid by $54. I made my payment for this next bill, including the $54. They turned off my service anyway. Then charged me around $250 just to have it turned back on. It's 100 degrees outside, in the middle of summer and they are going to turn off my electricity? They will not have my business any more. ”
“ Check for better prices. ”
“ I like their prices and their promotions. In fact, I have been paying $5 or $6 every month for electricity because of their customer referral program. I couldn't be happier. ”
“ We recommend Ambit Energy as a company with whom you would be proud to do business with. Never any problems with billing, no outages, no phone call hassles to continue service, ”
“ I became a Ambit Consultant and at first the service was great. After about 3 months my associate was becoming a nussiance at the property I work at with trying to recruit more marketing consultants. After several of my residents complained about their service being disconnected without notice and complaints from residents their associate was harrasing them to become a consultant, I decided to cancel my monthly website with Ambit on 1/15/2010. Now on May 5th,2010 my power was cut off after Ambit cashed my electric service check on April 15th and then they automatacilly started charging me again for the monthly website fees to be an Ambit Marketing Consultant. This company is not organized nor professional. I would not advise any person to join their services or marketing it is a horrible scam. ”
“ I have been using Ambit Energy for almost a year and have been extremely pleased with the service and the rates. They have a Free Energy program that is awesome too. ”
“ Very customer friendly, I would recommend to anyone. ”
“ Ambit Energy creates a win-win situation for everyone. Who wouldn't want to save money AND get bonus travel points too? ”
“ Ambit is number one in my book ”
“ No plan is free, but, this is excellent. ”
“ this is an excllent company ”
“ When I enter this company, the MLM lady who signed me up Barbara did not inform me about the plan. She did not provide any information and later found out the 1st year that I owe 600$ if I had to leave Ambit. I called her adn she offered to help but did not help me in anyway. The customer service is very poor and always ask us to contact Oncor Delivery for help. Keep increasing the charges and always have hidden fees in the statement. ”
“ Our first bill was 33% lower, per kw hr, than Reliant. Switiched us quickly and with no deposit. ”
“
The worst customer service I have ever found
At first, price is good but then it becomes quickly bad ”
“ My husband and I bought a house 2 years ago. Our electric bill was just as much as our mortgage. A friend of his told him about Ambit Energy and how low their electric bill was. We were so ready to make a change. We have probably save at least $2000.00 in the past six months. Thank goodness for Ambit! ”
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