“ DONT SWITCH OR DONT CONSIDER GETTING THEM !!!! THEY WANTED TO CHARGE ME OVER $70 FOR A MONTH WHEN I HAVENT BEEN HOME !!!!!!!!!!! THEY OVERCHARGE & CUSTOMER SERVICE IS HORRIBLE NO HELP!!! ”
“ I sold business and transferred the contract to the new business. All paperwork was done and submitted to ambit. The new owner decided that he wanted to switch companies instead of going after him the continued to bill me. The attached the bill to another address and threatened to cut off electricity. Multiple attempt to contact ambit went unanswered. If they would let me give a zero for a rating I would. 1 is too high. ”
“ Everything is messy with them from the beginning of the day. Call center service is very poor, call center people don't know what they are talking about. always have to talk to CS Manager to elaborate on the situation. Inaccurate billing, please be careful about your miscellaneous bill charge for you every month. They have some reason to say. Waiting to disconnect this service soon. NOT RECOMMENDED TO ANYBODY. Search another carrier with good service. ”
“ I called about pricing because of a recommendation from my new apartment manager. I was promised a rate of 6.7 kWh by the representative and I get my first bill and it is actually 13.7, over double what they promised! I am beyond upset at the total disregard for integrity/honesty and will be cancelling my service as soon as possible ”
“ The customer service representatives over the phone are terrible. I was told two different things and then they don't honor anything they say. I'm not sure why this service was recommended to me and if it gets recommended to you I suggest you do your own research. The customer service people have no idea how to help, seems like they just say whatever which is considered lying to some. The rates are going up and the service is not improving for me. Ambit is one big headache, unless you have money to BLOW! ”
“ Horrible experience...& management is help! ”
“ I was told within a 30 second call on a Friday that my energy would be shut off due to paying a bill 1 day late. Within 5 minutes of that call, I paid my bill. After paying my small bill amount, I was then told my energy would be turned on within 2-4 hours. It has now been 20 hours and NOW Im being told it takes 24 hours. The best part is that Im ALSO told they dont turn electricity on, on the weekends. WTF ? Is this a joke ? I live in Texas in 100 degree heat and all my groceries are gone. Disappointed this company has only been insensitive, immoral, and absolutely ridiculous within a month of signing. I DO NOT recommend. They owe me $1,000 of groceries! Hope theyre happy with my $172 bill (which is grossly overcharged for one person I might add). ”
“ What are the odds that as soon as I renew my contract with them they wanna send me a bill for 2x what I have ever paid. ”
“ I switched to them because they said were going to give me a specific rate. Then when the first bill came it was not the rate quoted . I called and they said that was only for the first month . so i said ok , at that point they were supposed to credit the difference for that first bill which was about $200... never happened . They blamed NYSEG , NYSEG blamed them . No accountability. Ive wasted much time with phone calls to get nowhere. ”
“ I was a customer on autopay without any issues, on a one year contract. About 5 months in, Ambit discontinued my service. I only knew this bc I had a fee on my apartment rental acct which the apt mgr said was a "house electric charge".. about $100. The apartment will do this when the tenant has no utility company, b/c you can't live there without utilities and you need to be paying for your utilities. When I called Ambit, they couldn't tell me why this happened and would do a "deep dive". A couple weeks later they contact me to say that someone applied for service with another company using my apartment unit #, and that service was switched out of my name to the other person's name. Long story short, during the time Ambit cancelled my account (6 wks) they still billed me for about $300 while I was paying for "house electric" with my apartment. They lied and said they didn't cancel me but couldn't explain why there was a cancellation fee on my account. Ambit totally screwed this whole thing up, lied, charged me for service not provided and then sent me to collections. I'm overpaying $300 but can't be bothered to fight them b/c it's too convoluted. Ambit's customer service is also atrocious- as you can imagine I had to call in multiple times and they either hang up on you while you're on hold, can't figure out your bill or will argue that you are wrong and lie to your face. Moral: DON'T USE AMBIT. I got set up with TXU after that (the apt "house electric") and it's been great. ”
“ Ive been with ambit for about two years. When I moved I asked them to change my billing address which was never done. I received my bills late each month since they were forwarded to my new house. They refused to credit me back a late fee and disconnect fee. Customer service will not make it right. See you ambit off to another provider. ”
“ This was THE worst electric company Ive ever had! I have so many PUC complaints on them its not even funny but my last complaint about my inadvertent loss topped the cake. My electric was switched out, my apts & I had to work on this for the fact no one would tell me anything coz my name wasnt on the bill the persons name my electric was in wasnt even living in my apts! They lied to the state saying they tried to contact me when my inadvertent loss happened. Thats a lie. Do not get electric here. Besides being high as hell, they are not a good company. Ive gotten all my info together & finally got a lawyer because it ridiculous how a company can act and not even care. & for the state to not even take issues like this serious is a problem. They are also WAY to high. I have a one bedroom apt & was paying close to 200$ a month. I now have GME & my bill isnt even 100$!!! F&$! This company and everything they stand for. Ill see them in court. ”
“ I've been with Ambit for 3 years. The first year started off great! I'm an energy cheapskate so everything gets turned off. For 3 years I haven't changed anything about how much electricity I use. Yet my. Is getting higher and higher? If anything I'm using less energy than before? It's not worth it! Look for something else! ”
“ I am literally fuming. They tell me I have a smart meter but don't send anyone to check on them to make sure it's accurate readings and when you request a reading be done, they want to charge a fee on top of the ridiculous amount you're already having to pay even when you hardly use any electricity in your tiny apartment. DO NOT SIGN ON WITH THEM! I feel as if I've been robbed. ”
“ Had this service for a month and a half and immediately canceled high prices and a bunch of bull shit charges it's my fault for not doing enough research and now I'm stuck with a $200 cancellation fee. DO NOT SIGN UP FOR AMBIT my apartment locators reccomended them and I didn't think twice and now I have to deal with this bull shit. ”
“
There are hidden fees included and the customer service can't provide you with any legal document for the extra charge, I'd scheduled 8/30/2021 to stop my service forever.
Copied this from my bill> Current miscellaneous adjustments: $ 62.47.
Please don't let this company scams you too. ”
“ I was barely home ever and I was living in a very small apartment and paying over 100 dollars even when there was no electricity usage. Even friends that owned a house payed less. Horrible provider ”
“ They shut off my electricity because theirr website for some reason won't take my payment. I've tried multiple ways of paying for it and then got a notice that it wasn't paid. I called and they said it was my fault and that I should have made sure that it went through. I had to pay to turn it back on and pay late fees even after I had confirmation that I paid it but it never pulled out of my account. I've tried to set up auto pay three times and it still says I'm not signed up for auto pay. They told me that it could be up to 24 hours before my electricity would be turned back on, thankfully it didn't take that long. Overall I'm super dissatisfied. ”
“ I have been with Ambit for years on and off when they are available in my area. At the end of my last contact I didnt renew because I was looking to move and didnt know what area. My house is only 1,200 sqft and I do not keep it down in the 60s. My bills have been outrageous, far more than I have ever paid in my life. Im using 1000-1200 kWh and my last 2 bills have been over $200 a month. I enrolled with another provider and Ambit called me asking what they could do to keep me! I laughed and said nothing and explained the reason, the rep said if I ever changed my mind give them a call! Well, Ill tell you NOT a chance in HELL. My last bill was almost $300! Are you out of your fricken mind! Stay clear of this company! If TX didnt deregulate they would be invested ”
“ Cheap rates, but you get what you pay for! Dont expect a text or call if you forget the bill. Out sourced call center , good luck chuck. Look elsewhere the 1 star reviews are probably there for a reason? ”
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