“ No complaints with bounce. ”
“ Signed up for the Bounce "Teriffic 12" . It was fine for the term although all I ever got was a set of movie ticket awards. I'd hardly call the trade off a "reward" so I turned around and signed up for the airline miles but it really hasn't been building. I have more on my own from work. As the 12-month plan ended I went online to look at my options but ended up renewing to save the hastle for a few cent's more only my statements became out of control. Upon review it was discovred there was a "glitch" that locked my rate online but not in billing. I was able to prove confirmation of the rate lock and obtain a few refunds. However, I wonder how many other customers they took advantage with the same system "glitch" and if the TX Attorny General knows about these "overbilling issues" to their advantage. After the 2nd term expired I tried to reach someone for a decent rate but they didn't want to offer me a plan and no one ever returned my emails. For this, I recognize how unimportant I am to them as a customer. I'm taking my buisness somewhere else. If you try them for a short period, be sure you find a new carrier before your term ends and RUN!!. I have a small 2 bdrm apt. I rarely use my A/C or heat in Spring or Fall. The A/C is kept at 80-85 degrees or higher in summer. Nor do I cook a lot or drain the small hotwater heater. None-the-less, my already crazy electric bill was $155 last month (jJuly'13) and $314 for this one ( Aug'13). Yes, it more than doubled! There's no other way to describe the current situaton except for "highway robbery"! The statement indicates my existing rate is ~now a "Super Saver" @ 11.8 cents/k/Wh but that my "average price pd" = ~15.5 cents k/Wh. Not sure about you but that doesn't sound "super" or a "saver". It means my rates actually did nearly double. Ouch! ”
“ Bounce Energy Best Offer I have been using Bounce energy for a year. Good service. I switched from Startex to Bounce Energy a couple of years ago. Bounce has great low rates, excellent customer service and I receive rewards just for paying my bills. So far I have earned a $1250 bill credits. Bounce Energy is AWESOME!!!!!! ”
“ I love the fact you can choose you own plan for Bounce. Customer service is prompt to reply. You receive a variety of incentives for being a bounce customer. American Airline miles, cash credit, movie tickets, etc. I don't feel like they upcharge their service for these, but others may not feel the same. I have a non-sense bill and don't see any hidden charges in it. Some other companies I used in the past took advantage of this, but I don't see it from Bounce. The great thing is you can do a short term contract with bounce on your own terms, and then lock in longer if you like or find another choice. ”
“ do not belive any thing what they promise on phone conversation, they will sign you up their choice of plan eventhough you specifiy them which plan you wants it. very bad practice to trape people in high rate plan and not willing to rersolve anything at all. ”
“ I started using Bounce Energy is April 2013, I enjoyed logging in to their online site, When I received the 3rd bill I noticed that it said I had not selected an award program. I called to ask about getting my desired reward program. The first day I had no luck. Longer than normal call volume. Their web site said wait time was around 4 minutes, but for me after a much longer time it hung up on me, and the 2nd and 3rd calls were aborted after exceeding my patience. The next day I called and spoke with Denisha at Corporate, she claimed to be a supervisor of customer service. I told her my situation and she said that Bounce Energy can see every email that I have received and they can see which ones I've opened. She then said that I never received a confirmation about the reward program, so there was nothing they could do for me, but sign my up for this day forward, losing my credit up to that time.First, I was shocked at her/their reaction to this request. I rewards program such as theirs is usually used by companies to promote loyalty, to promote timely payment. After asking to speak to someone above her, and arguing my point, I was told they would do me the favor of giving me my credit on the program.After this, I logged on and noticed on their website, I was still not enrolled in any savings program.I think this company has a beautiful look, website, but their heart just isn't in it for true customer service. From my phone experiences with them, I don't think they understand what that is. ”
“ They had great rates which is why I went with them. I paid the extra fee's for rush set up and activation. They still took several days to turn on the power. So several days in the Texas summer with NO power is not a fun experience. When I thought this was the month to renew they said it was the month before so they doubled our rate!! Don't use these people unless you want to get ripped off! ”
“ I moved into my apartment in May 2013. I've not had to set up services, or deal with an apartment since 1990s. The apartment screwed up, forcing us to move into a different apartment. They agreed to an arrangement in which, they moved us into a different apt on the agreed move in date. Because I had ordered the electricity service before they told me about their screw up, they said to just pay the electricity while the renovations were done to the apt and we could move in after. No change would be needed. We decided to stay in the apartment they "bait and switched" us into, so I called bounce to have them change the service. They told me I would no longer be eligible for the mommy rewards program, they'd have to end service and start a new service contract, then they told me the rates would go from $0.09 to $0.14/kwh!!!! Knowing I could find a better deal (and less wait time holding to speak to a rep) I told them not to do anything. I called around and about two weeks later, called bounce back to inquire about a bill for the same month of service I had just paid on. They said it was to terminate services (since I didn't call them back inside of ten days) and that the charges were for the period of service (again, I had just paid on). The rep NEVER said they'd terminate services if they didn't hear back, not within any given timeframe. I had told her to keep the services on until I called back. When I finally had the third rep explain to me they had screwed up their billing cycles (sending me two bills instead of one) she said she couldn't change the services to the original rate and they wouldn't budge. These people are only here for your money. They really don't care about you or working with you to get a third party's screw up corrected. ”
“ I switched from StarTex Power to Bounce Energy a couple of years ago. Bounce has great low rates, excellent customer service and I receive rewards just for paying my bills. So far I have earned a $50 and $100 bill credits. Bounce Energy is AWESOME!!!!!! ”
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I signed up for Bounce 6 months ago; easy process. Used someone's Refer A Friend code and got $50 credit (so did they). Just got a $25 Visa gift card for paying on time for 3 months; I use autodraft with my bank. And just got another 2 movie tickets for my 6 month of on time paying.
I haven't had to contact customer service because it's been so smooth. ”
“ Top to bottom, great company!!!! ”
“ very disappointed with customer service, was on the phone for almost one hour and all that they could do for me was offer me a $25 credit after my bill practically doubled. Do admit that I was at fault and since did not select a service plan, they conveniently placed me on plan that was charging me .15-.16 per kilowatt, only good thing about it is I have no contract so I am free to change providers. ”
“ I had a terrible time with Bounce Energy!I did my research and found that this was the highest rated electric company in Texas. I was even more gung-ho when I found out about the rewards programs.I immediately got online and started an order for my electricity but after the credit check it was going to be a $250 deposit. I was bummed about the dollar amount but thought that it was ok because I don't have any utility history. (I later found out that $250 is 150% more than a deposit I would pay at another company... that's ridiculous!) So, I saved the order and I couldn't find anywhere how long I had to pay my deposit, so I called. The customer service representative had no idea, put me on hold for about 10 minutes, and came back and said I had until the date I chose to start the service. (that gave me 16 days to decide) I then called 11 days later (after receiving an email that said I had 7 more days to complete my order) I was told that my rate would go from 9.7 to 10.3 because I had waited more than 'the 10 days grace period'. I had no idea there was a 10 day period. It wasn't ANYWHERE on the terms of service, EFL, or the Rights as a customer. That's why I called in the first place and was told I had longer.So I asked if they could change it back to 9.7 because of the misunderstanding. They said they had no control over that and can't change it. So I asked if they could reduce the deposit because of the misunderstanding and they wouldn't budge. I was so irritated at that point that I hung up and started looking at other companies. I ended up with a better rate (9.3) and ZERO deposit at Direct Energy. Not to mention much much better customer service!I don't know if this was a rare situation, but I talked to multiple people over multiple days and the entire customer service experience was extremely frustrating! ”
“
For three months in a row they have not been able to straighten out our Auto Pay with them.
We receive disconnect notices in the mail every month and pay them. But, for the last two months our bank account has been credited with the payment but they still disconnect. Waited for 83 minutes to talk to a representative. Extremely long hold times for a live person. ”
“ Bounce energy is a ok company. Until you decide to move to another company. If you put a deposit down they WILL NOT return it to you when stated (4 to 6) weeks. After being with them for some years iI have had some issues BUT this takes the cake. Its been 7 weeks and still nothing. Now they are saying 2 more weeks. PATHETIC ”
“ Unless you live to be 124 years old, you will not live long enough to have a customer service rep. Answer the phone. ”
“ got one referral, a free month after several months of on time payments - good deal ”
“ Save yourself the hassle and use another company. I have been a customer for 2 years and the service is horrible. Countless phone calls (I've literally spent hours on the phone) and emails to Supervisors, who don't respond, about my paperless bill not being sent. I have literally be dealing with this paperless billing issue for AN ENTIRE YEAR! They draft my bank account but don't send me the bill. It also took 3 months and countless emails/calls to get my 6 month reward. I filed a complaint with the BBB and Bounce's Director of Cust. Svc. responded by saying that I should have called them again if I still wasn't getting my bill. Who does that?!?! This is by far the WORST SERVICE I've ever received! My contract ends next month and I will not be renewing. ”
“ After waiting more than 10 minutes on hold, customer service rep made 3 smart comments when I asked questions (which I had to repeat 2 times each). All their rates are based on 2,000kwh, and adjust upward for every decrease of 100kwh. My house is 6,000sq ft and I've only gone over 2,000kwh in 4 out of the last 36months! Fixed rate plan this is not, and they could use some more respectful and friendly phone agents! ”
“ I switched from Reliant to Bounce Energy a couple of years ago. Bounce has great low rates, excellent customer service and I receive rewards just for paying my bills. So far I have earned a $50 and $100 bill credits. Bounce Energy is AWESOME!!!!!! ”
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