“ Great RewardsThey have low rates and give you great rewards for paying on time! ”
“
Horrible rewards,Horrible customer service,Horrible with email and just a bad company to deal with.
Dinner rewards refused from restaurants and the others are a joke. you can save money at other providers.
Ask them to send you anything they say in writing and they will not.
”
“
When I got my first bill, there is a fee named returned payment cost $25. I called their customer service, which usually need 30 mins to get through, no one told me what that cost for. They just told me gonna call me back, but 1 month past, negative. When I received my second bill, I found returned payment and late pay penalty. I was so weird, because I payed on 17 Sep, 3 days before due day. Then I found they return my payment on 30 Sep, and 1 day later, they charged penalty. Their customer service told me returned payment is a fee that I submitted wrong bank information, so for the 2 bill, they did not collect any money. But I checked twice before submitting bank information, and even I submitted the wrong information, why they do not send me a email told me. Then at least I can check my information when I pay the second bill instead of using the information saved in my account. I believe they really do not want you pay successfully, because they make money on those fee. I got $130 on my second bill, but the return payment and penalty was $50, a big money.
Beside that, think about their service. When I argued with their customer service, a women called supervisor came out, and told me pay the money or I will hang off. Yes, I want to pay the money, but the correct number, not any number you said. She just pushed me, pay or we will disconnect your service. That what they called service.
I even do not believe their meter. In the first month, I used more than 790 KWH(1b1b apartment). Then next money, I turned off my air condition and hot water heater. Guess what? I still used more than 500 KWH.
”
“ I thought I was going to get a good rate when going with bounce, but it was so much higher because they split out centerpoints fees. So I signed up for an 11.3 cents/kwh rate - thinking my bill would be more or less my kwh usage * 11.3 cents. Wrong. They added Centerpoint Fees as a separate line item to the bill, taking my price per kwh from 11.3 to 15.8 (they even noted it was 15.8). I switched to V247 as soon as I could and they do no such thing - the centerpoint fees did not exist or were included in the LOWER rate (9.4). V247 bills me as expected, usage kwh * 9.4cents... plus a couple bucks in small taxes. How are we supposed to know if a company is going to do this or not?? ”
“ We decided to use Bounce Energy when we moved into our new home a year ago. We chose Bounce Energy specifically for the customer service reviews. Shortly after we moved it, we had some electrical work done on our house. Bounce Energy notified Oncor, their parent company, that we had "tampered with the meter" and sent us a notification in the mail. They also took the liberty to put these huge locks on our meter base. It took two months to find out what had happened (our electrician accidentally put the meter face in upside down... oops!) and over six months for the issue to be resolved with the HORRIBLE customer service we experienced. I literally began calling every day (to the point where they knew me by name), threatened to get a lawyer, and within two weeks it was "resolved". We still have not received the bill they promised and we still have those lovely locks on our meter base-- but the company says we're in "the clear" and Oncor will not take the locks off until we have to have electrical work done on the house. Long story short, we took responsibility, but Bounce and Oncor took over 8 months to fight with each other. It was very stressful. We are excellent customers-- we have never been late on payment, we took responsibility for wrongdoing, etc.-- and we still got hosed in the end. We will be switching companies. ”
“ I switched to Bounce after my other company doubled my rate as soon as the contract expired. Got a much lower rate with bounce then the fixed rate I had previously. Used a code and got a credit. ”
“ Refer your friends to Bounce Energy and both of you will receive a $50 bill credit when they sign up. It's simple! ”
“
Give this code to your friends, they will need to give to the rep when they call in order.Lower Your Electricity Bill and Earn $50 for you and me!!
”
“ Bounce energy Thrifty Saver promotional offered a lower rate which prompted for a sign up.. Though it mentions the rate changes after the first billing cycle to standard rates, I did not expect the first billing cycle to hit after 4 days of signing up.. The next month, the bill amount went more than double of my average as according to Bounce energy, the rates changed after first billing cycle (4 days in my case) after signing up and Bounce energy has the sole discretion to change the rates, any time they want after the promotional period is over(first billing cycle).. Switched the supply to another provider and get another bill from bounce energy for 3 days( from last meter read to day I switched).. Bill contains another addition $10 since the usage of 3 days in below 1000 Kwh.. Absolute rip off.. Completely cheating customers in the name of promotional offer!!!! ”
“
I called them up and seems like all they have is a piece of paper in front them to read the answers from. The do no have any desire to help or provide information.
I called to switch to them, but it seems like i will find some other provider. ”
“
I switched to Bounce after my other company doubled my rate as soon as the contract
expired. Got a much lower rate with bounce then the fixed rate I had previously. Used a
code and got a credit. ”
“ This company has been a nightmare. Original rates were very tempting. Service was fine until I suddenly started getting emails stating that my account was in collection due to a past due balance of $0. I called immediately and was told that I owed $477...three times my normal bill for a house that had been empty for a month. No amount of politeness or reason will get them to explain why my rate tripled or why I was never invoiced. Avoid. ”
“
I picked Bounce over 4 years ago and thought they were cool. They were until the lights went out or you need to get in touch with them after 5 pm.
At first I got movie tickets for being a good customer and a special # to call for talking about my bill and it gave me contact with a real person,
BUT, I have since noticed that when I pay my bill with my bank bill pay, the check NEVER gets to the desk on time! It's taken 13 days for a check to show up when others receive theirs in 2 days at most.
I called them on it and then the bills starting to be credited in time, but I lost my good customer rewards because of late payments! They didn't post checks until after due date even though my bank account displayed it as being paid 3 days after being sent!
So, I decided to put their due date on my calendar and I called them on that date to make the payment by my debit card. That worked.
Then I bought another house and moved. I took Bounce with me because all the choices get confusing.
It has been soooooooooooooooo frustrating with them.
$20.00 disconnect notice, $19.88 late payment! I won't pay.
Today, I told the guy that if we couldn't work something out, I was switching and I am.
I told them I had been dealing with them for four years and perhaps it was time to work something out about the invoicing.
After I explained that I would have to change if I could not talk with a decision maker, he told me to have a good day.
That's it, I'm switching. ”
“ If you do not pay your bill within 48 hours of due date, Bounce adds 20.00 to your bill and a late fee. You figure it out. ”
“
I have used bounce energy for a little over 5 months now and I have been recommending them to friends and family. Customer service can be busy by phone, I called once because I had questions about the refer a friend credits. I've earned a few hundred dollars by referring friends. No one has been angry with me, yet. So hopefully it will stay all positive. I've got a great rate and enjoy earning prizes and whatnot. They have a great website and provide weekly updates on your bill and you can always log in and see how much electricity you are using.
”
“ I am new to Bounce Energy and so far, I love it! Great customer service, no problems with billing or payments, and awesome rewards! I'm not sure why all the bad reviews, but I have been very happy with them! ”
“
SAVED $75 on first bill!!! With the refer-a-friend program.
I am new to Bounce Energy and so far, I love it! Great customer service, no problems with billing or payments, and awesome rewards! I'm not sure why all the bad reviews, but I have been very happy with them! ”
“
I HATE Bounce energy - and it's really only because of their payment options.
I like to have control over the money in my account. I have as little as possible set-up as auto-pay. I'm not going to set up a fluctuating bill to be auto-drafted from my account. However, if I want to pay anywhere NEAR the due date (not the date the invoice is received), I either have to use their auto-pay (actually, I don't think they draft it close to the due date) OR I have to set up some sort of reminder to log into their system to set up payment. When I tried to use my bank's bill pay, it arrived late each time (until I started sending it in up to 10 days in advance) DESPITE my bank sending in time to be on time. I have NEVER had a problem with my bank's bill pay not getting a payment in on time. So, even when my bank send the check five days in advance, somehow, it wasn't getting to their accounting department until it was nearly five days late. Interesting....
I will be switching ASAP. PLEASE get actual decent payment options - allow me to set up a payment in advance on your payment site. My MUD and water bill can be done this way - why not a big electricity company? ”
“ They tripled my energy rate in one month, after I signed with them for the month to month deal. I called they to ask what would my next month KPH be they said it would be rated at the average usage for Texas and the Gas company they get their feed from, well that was good because it hadn't gone up at all according to the papers. But the very next month the raised by KPH from 5.8 to 15.2. This is triple the amount that i was quoted... Watch them carefully if your dumb enough to sign with them in the first place. I was...... ”
“
I was referred by one of my friend to BounceEnergy. The time I took this energy, bounce was giving credit of $75 to both me & my friend as I was new customer. According to Bounce energy rules.. My friend will get the credit of $75 after I pay my first bill and I will get the credit of $75 after I make 3 ontime payments.
After so many follow-ups my friend received credit of $75 and that too after I paid 4 bills ontime, but I still havent received any credit.
Till now I have paid 5 bills all on-time and still I havent received any credit of $75. Everytime I call up the customer service they inform me that $75 credit will be adjusted/credited in my next months bills, they have been saying this after I paid my 3 bills.
Yesterday again I called up the customer service and this time they again said you will get the credit in next months bill, but the credit that you will get is $50 and not $75. I asked them reason for that, for the person replied they have got this reply from HeadOffice and this is Final and he cannot do anything on that and I will never receive $75 credit, though everywhere on my account notes have been added that I am supposed to get $75 credit and also my friend even got $75 credit.
This bounce energy customer service is very Pathetic and dont even care for what they commit to the customers. I have wasted lot of time chasing them and fighting them over the phone for my $75 credit.
Don't ever take this energy. I am not at all happy taking this energy. ”
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