“ I had bounce energy for year and When I moved out of my apartment on bay point apartments in ennis joslin rd corpus christi TX, I called them and could not get hold of any one, so I left a voicemail saying I am moving out and to disconnect the service, and a week after I called them they said new tenant went with a new provider and forced move out fee applied to my account, I also called three days in a row during the week after move out, but no one called me back at all. Their customer service is worst, I had to argue with about the fee, but No use, usual hold times of their customer service is 10 minutes, also I had billing issues they over charged me several times and they still did not adjust my account, Please dont go with themSurendra ”
“ Sign-up-today for Bounce Energy and get low rates great rewards and a referral bouns!!!No complaints with bounce. ”
“
First, DO NOT trust into their Rewards. My friend referred my to Bounce, but after 2 month I have not got the $50 reward. It is a big scam. I will not satisfy with Bounce and will not recommend to anyone.
Second, Bounce advertised 12 month plan with 9.5 fix rate. But I got a bill that was added. I can not trust to Bounce Energy any more. Now I have to pay 12.5 / kWh. ”
“ so glad i found this company! ”
“ I have been with bounce now for about 3 months and they have been the best electricity provider I have had by far. I have been at least 4 others and no comparison. The last provider couldn't figure out why I left when they jacked my rate so high after the initial contract and wouldn't offer anything competitive. I talked with others who had renewed with Bounce and got a very different story. Very happy with the service so far. ”
“ I've never had any issues with Bounce. I have no company loyalty, and simply chose them because it was the lowest price when I was moving into my apartment back in February 2013. I got a 12 month 5.4c KwH plan at the time (Which is pretty decent from what I've seen). I never had any late payments, and the reward system for this is okay... but to be honest, you don't really notice it as much of a benefit or perk because they're pretty insignificant and the price to have electricity in the first place overshadows them. And as for the other promotions they throw at you throughout the year, I didn't see any of the cost savings reflected in my bills, so there's no way to know if it even had any effect.You get a monthly usage report with estimated cost of service, and some newsletters on what you can do to save electricity which is convenient I suppose. I've never had to deal with customer service, so I can comment on whether or not it's any good. I decided to go ahead and leave this review, because it's now time for renewal, and the KwH rate is double what I signed up for in the beginning. So it's time to go Electric company shopping again to see if I can get a better deal somewhere else, and another lucky hand of not having any billing issues...If you're looking for an electric company, and you're reading this... it just seems to be the luck of the draw and getting the service at the right time of the year when the rates are lowest. In the end, they're all just big corporations with shareholders who want more money so they can buy another beach house they'll never visit. Just shop until you find a low rate, without a bunch of gargantuan hidden fees and taxes. ”
“
Like I've seen on some other reviews here & on other sites, there are a decent number of issues that come with using Bounce. I've never had billing issues, so I can't speak to those. The only issues I've had have involved claiming rewards. A couple of times I was in line for a reward & chose a gift card. Apparently gift cards are handled by a third party and there must have been a breakdown in getting my info to them. I did have to call customer service to get this fixed & while it took a few tries, I was never on hold for an unreasonable amount of time - probably 5 minutes max. In the end I said screw the gift card & took the $50 bill credit instead. All in all, I got $50 just for paying my bill on time. Yea there was a little more hassle than I would've liked, but I can suck it up for free money.
The rewards are a really nice perk though. So far I've gotten 2 $50 referral credits (one for using someone elses referral & one for referring a friend), 2 movie tickets from Fandango, a $50 bill credit for 12 on time payments (this is where I had the gift card issue), a $15 Walmart gift card & a free month of energy for 24 on time payments (they take your 2 year average, so this came out to about $75 for me). All in all, it's about $260 in rewards over two years.
There are some hassles, but nothing's hassle free.
If you are signing up for Bounce, use this link to get a $50 bill credit on your first bill. Best way to start with a new company!!
”
“ So far I am happy with the service! I like the incentives provided! I used someone's code online, and will refer my friends and family as well. There was an error made to my account, and was quickly fixed by a representative! ”
“
1st off, get everything in email or writing from this company. Their customer service does not stand by what they say. On multiple occasions, they have lied to make me get off the phone or talk to their supervisor. e.g. "Oh, we found your missing Promo and will be applied in next month cycle." and it never shows up in system.
Now the review and my personal experience:
During my 1st enrollment my $50 joining Promotion disappeared.
During my 1st enrollment my $50 refer a friend bill credit was denied on the basis that 1st payment was late, even after my bank confirmed that they actually issued the check for 1st payment to reach Bounce on 7/26 and due date was 7/28 and delay was from Bounce side. ( I have been using Bill Pay with my Bank for over 10 years and never had late payment or missed dates.)
I had called customer service after 1st enrollment to confirm both the above rewards.
My 1st plan was 7 month custom plan with No early termination fees. (I can still pull that up from my plan details. But I was charged $150 early termination fees.)
I rejoined as Bounce was offering $50 as "Come Back" promo and $75 as another Promo code (1409143). I again, do not see those in my Promotion.
Looks like Bounce is running the scam in terms of promotions.
”
“ The Bounce website states 1 mile for $1 spent but doesn't state that there is a 200 mile maximum fir each month. Also it states that the miles will be posted monthly but we have had the service for 6 months and have only received 200 miles of our 1200 plus miles! ”
“ I am new to Bounce Energy and so far, I love it! Great customer service, no problems with billing or payments, and awesome rewards! I have been very happy with them so far. You can also save $50 off on signing up by using a promo code. ”
“ I had a bad experience with my previous provider, they ripped me off as soon as the contract expired. I switched to bounce energy and got a better rate plus I got bill credits for using a signup code. Happy customer so far! ”
“ I've had the best service from Bounce compared to all other providers. I love they fact they send a weekly usage report to let me know if the amount of energy being used in my house is going up, down, or staying the same. That helps me prepare for the budget and monthly bill. I also love the fact I can earn American Airlines rewards when paying my bill and had other cool promotions to choose.I used a referral code to get a $50 bill credit when signing up and love the fact they find ways to help cut your bill. Feel free to use my link for a $50 credit! If you are skeptical, build your own plan from any where to 1 month up to how much you feel comfortable with. I started with a 4 month plan and will be renewing after no having a LONG TERM test drive that many other companies scammed me into. ”
“ My card expired on 1st of the month and bill was due on 5th. They did not even email me that there was a problem with payment they just disconnected my service on 6th at 5 in the morning! Guess the bill amount was 77$ only. I had 16 straight months of on time payment record but they din't think twice that there must be some genuine error.i had even enjoyed the on time payment reward. The customer service was deplorable the agent was insensitive. I have never ever seen such rude and rash treatment. I live in apartment and I am completely dependent on electricity. It took them 2 hours to reconnect after payment processing. I could not even heat milk for my kids had to go to sis's place immediately. Beware! ”
“ IM SINGLE AND SWITCH TO THIS COMPANY... ITS OK .. NOT THE GREATEST NOT THE WORST IT JUST GETS YOU A FAIR BILL ”
“ I was really happy with my 12 month fixed rate when I signed up. I found their balanced billing right on, easy payment through website and customer service exceptional. Now it is time for me to renew, expires 12/9/13 and I cannot find a plan on their website that compares to what I currently have. The only thing close would be the 8 month, but it is still higher and it will expire in the midst of the summer heat in TX. Not going to take those chances, so I will be looking to switch to another company. Up until now, I have recommended them to all of my friends, but not so sure, since the renewal prices are so much higher than a year ago. ”
“ I am new to Bounce Energy and so far, I love it! Great customer service, no problems with billing or payments, and awesome rewards! I'm not sure why all the bad reviews, but I have been very happy with them! I also saved $100 on my first bill by using a promo code. ”
“ I switched to Bounce after my other company doubled my rate as soon as the contract expired. Got a much lower rate with bounce then the fixed rate I had previously. Used a code and got a credit. ”
“
I signed up for a promotional rate. After the first month they bumped the rate to "market rates" that were 70% higher than any rate I'd pay with any other company. I stuck it out because, due to a refer a friend promotion, there was a $50 bill credit after three months of on time payments.
Ha ha! After three months, I called to let them know I was switching. No problem, said the rep, the credit would appear on the final bill. The final bill arrived without the credit. When I called, they explained that the terms and conditions say the credit cannot be applied to the final bill.
Bounce has deceptive promotional offers and rewards. ”
“ Choose an option with $25 credit or gift card. You can find it on their site or one some of these referral sites. This combined with their rewards program 3% cash back can save you more than TriEagleEnergy's slightly lower rate even if you fall in a lower usage range. Great experience so far!!! ”
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