Bounce Energy - Company Information




About Bounce Energy

Bounce Energy Logo

EGS#:

Bounce Energy was founded in 2008 in Houston, Texas and has since become one of the fastest growing retail electricity providers in the state. Bounce has been innovative with the technology options in their customer account management software and have a variety of different rewards programs from which a customer can select. They're extremely active with their customers on Facebook, Twitter, and other social media outlets and their customers also can take advantage of one of the most robust refer-a-friend programs available. In 2012 they received the highest level of excellence from JD Power & Associates customer surveys, and they've consistently been ranked as one of the Top 2 of my Texas Electricity Ratings since 2011. I'd say they've come a long way since opening their doors in 2008. Bounce Energy has recently expanded their service into New York and Pennsylvania.

Pennsylvania Energy Ratings Score:


( 2 / 5 )
Our rating criteria
All Providers Ranked From High To Low


Bounce Energy Customer Engagement

465   Reviews

238   Replies

Response Rate:
51.18 %




This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Bounce Energy




465 Reviews and 238 Replies for Bounce Energy


Great Electric Options, Great Incentives, Great Company.

(5 / 5)

  I've been with Bounce for over 2 years now and I must say, they are the best energy provider thus far. Prices are fair and they offer great incentive programs.

Kim S.
June 9th, 2017

Thank you for leaving such a great review Kim! We really appreciate you as a customer and if you ever have any questions about your services, please feel free to reach out to us. Have a great weekend! - Kate

Bounce Energy Responds June 17th, 2017
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Best Electricity Provider in TX

(5 / 5)

  I have been using since around 2 years and no problems with bills and payments, quick customer service, low rates. They have very excellent Rewards and promotions programs for every three or six months like $50 credit to your account, $50 Restaurant gift card for on-time payment, $15 Starbucks Gift card and One month free electricity.

Rahil
June 4th, 2017

We're happy you've chosen us for the last two years Rahil! Thank you for the kind words. We look forward to keeping you as a customer in the future. Sincerely, - Henry

Bounce Energy Responds June 7th, 2017
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Best yet

(4.6 / 5)

  Both my mother and I have used Bounce Energy for about 3 years. Our bills are always low. My neighbor has TXU and his bill is $50 higher then mine all the time. The rewards are awesome for paying your bill on time. I have collected over $325 in rewards over 3 years. You receive a new reward after every 6 on time payments. You choose your reward. Now after being on time for 3 straight years, I get an extra 3% of my monthly bill as well. Low cost energy with rewards. You can't go wrong with Bounce.

Bounce Energy and rewards
May 31st, 2017

Thank you for the great review! We love having you as a customer and look forward to providing you with even better service in the future! All the best, - Henry

Bounce Energy Responds June 7th, 2017
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You will not receive your full reward from Bounce!

(2.2 / 5)

  I just finished my Tremendous24 program and 3% cash back. Upon renewing, Bounce was not competitive and I have switched to another provided. I was on auto pay and paid all bills on time. I received my reward for the first 12 months, but Bounce stole my last 12 months. The fine print states you have to be an active customer (meaning I must have been a customer on month 25) to get your reward. They basically stole $100 from me. An experience like this make me glad I am no longer a customer.

Screwed out of my reward
May 26th, 2017

Hi. Thank you for reaching-out to us. We sincerely apologize for the negative experience, and we want to make sure that we completely address your concerns. If you would like to email us at customercare@bounceenergy.com with your account number, address, and phone number, we will then be able to confirm the information and work toward a resolution. Sincerely, - Henry

Bounce Energy Responds June 7th, 2017
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The utility company that pays you to be a customer

(4.8 / 5)

  If you're not with Bounce energy you're definitely missing out. Service renewal is seamless, billing is transparent and straight forward, and the perks are great.Prepaid visa cards just because and now 3% off my monthly bill as a result of 36 months of on-time payments. I even got a credit on my bill one month, with no prior fanfare or noise. This is what I really like about Bounce, other companies sneakily stiff you, Bounce quietly rewards you.I do get offers from other utility companies but I really have no desire or motivation to leave Bounce simply because I have everything I need right here. Referring a friend, who signs up, gives both you and them $50 each.If you're not with Bounce I'd say try them, let me refer you:-)

Nefertiiti
May 22nd, 2017

We're happy you love the service and reward Nefertiiti! Looking forward to having you as a customer in the future! Sincerely, - Henry

Bounce Energy Responds June 7th, 2017
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Stop looking... Bounce is the best!

(5 / 5)

  I switched electricity providers every 6 months to a year until I switched to Bounce over two years ago. I have not been able to come up with a good reason to switch to another provider since then. Bounce has an awesome rewards program (no other provider I had ever used offered one) and their rates are competitive. Twice they have given me a 'match the rate' discount to keep me as a customer. The only times I have needed to contact them was before contract renewal times and their customer service was great. I am still the type of person who will check and make sure I am getting a good deal come my next renewal time period, but I couldn't be happier with Bounce right now. If you switch, I think you'll be happy! Thank you and good luck!

Karen
May 19th, 2017

Thank you for the wonderful review Karen! We're so happy you love the service. Sincerely, - Henry

Bounce Energy Responds June 7th, 2017
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Screwed me

(1.8 / 5)

  Was a faithful customer of this company for 3 years, on autopay...when I switched companies, rather than send me a bill, they sent me to a collections agency. Would not return a phone call.

Passed Off
May 19th, 2017

Good Morning! We apologize for the inconvenience this may have caused you. We would like to look into this situation further and assist in a resolution. Please email us at dedigitalcare@directenergy.com with you full name, account number, service address, email and phone number associated to the account. Thank you. - Ally

Bounce Energy Responds June 2nd, 2017
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Cheap and Rewarding

(5 / 5)

  I've had Bounce Energy for 2 years now and they've yet to disappoint! Rent is generally $40 a month for my apartment in Arlington,Texas and I get rewards for paying on time such as gift cards and movie tickets.

Jess
May 6th, 2017

It's great to hear you are enjoying the rewards program! Thank you for your unwavering support. - Ally

Bounce Energy Responds May 8th, 2017
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Thinking of changing energy providers?

(5 / 5)

  Consider BOUNCE ENERGYI have been with BOUNCE for the last 3 years, and havent looked back.After you become a customer, you get your own code to share with family/friends.Check out their rates, and customize a plan that is right for you.Get other perks, $5.00 birthday credit, free movie tickets, and a $100. Visa gift card, for on time bill pay.I just renewed my service for 2 more years, because I have paid my bill on time, I get a 3% discount, every month.Do IT !!

Ellen C.
April 24th, 2017

We're so happy to have you as a customer for the last 3 years Ellen! We look forward to having you as a customer for the next 3! Sincerely, - Henry

Bounce Energy Responds June 7th, 2017
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Great incentive programs

(5 / 5)

  I've been with Bounce for over 2 years now and I must say, they are the best energy provider thus far. Prices are fair and they offer great incentive programs.

Kimberly
April 6th, 2017

Thank you for your loyalty, Kimberly! We make every effort to ensure our customers are happy. Have a great week! - Ally

Bounce Energy Responds May 8th, 2017
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No issues

(4.8 / 5)

  Easy sign up and great rates. Have had for for about 9 months with no issues.

Richard G
April 4th, 2017

Thank you for your review, Richard! We are glad to hear we were able to make sign up easy for you. All the best. - Ally

Bounce Energy Responds May 8th, 2017
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Excellent Electricity Company

(4.6 / 5)

  Its very good electric company and I have been using since 2 years without any problem. After switching to this provider my bill almost reduced to half. Also they have very good rewardprogram and gives you cash back of $75 , $25 etc on time to time like for 3 or 6 months or if autopay chosen. Their rates are decent and didn't get any problems so far and it is very easy

Rahil
March 29th, 2017

We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden

Bounce Energy Responds October 4th, 2017
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Must Read Review!!

(4.8 / 5)

  I have been with Bounce Energy for over 4 years now. I have been very happy with the rates and service and always found customer service helpful. In fact while they used to have long wait times they have fixed that issue. I recently called in with an issue on found on my bill and they were quick to work with me to resolve it. Prior to this I tried a number and this company has been the best and great rates.

Brad
March 23rd, 2017

We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden

Bounce Energy Responds October 4th, 2017
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Rewarded for Just Paying Your Bill On Time

(5 / 5)

  I've been with Bounce for over two years now and have had no problems. They literally reward you just for paying your bill on time. I'm on AutoPay and I get rewards every few months for doing essentially nothing. Coming up on a free month of electricity in a few months! Also, they give credits for referrals.

Tom T
March 14th, 2017

Hi Tom! We are glad to hear you are enjoying our rewards and appreciate your loyalty. - Ally

Bounce Energy Responds May 8th, 2017
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Excellent customer service and rewards program

(5 / 5)

  Bounce Energy provides excellent customer service and an additional rewards program. You will greatly appreciate outstanding customer service, various electric plan packages, and truthful customer incentives. Excellent savings with satisfactory customer service is greatly appreciated now more than ever.

Cody
February 15th, 2017

We certainly aim to provide the best for our customers! Thank you for your feedback, Cody! - Ally

Bounce Energy Responds May 8th, 2017
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Fabulous!

(5 / 5)

  Finally, an energy company that I am satisfied with! Inexpensive in comparison with others, the customer service is great, and the rewards program is awesome!

Michelle
February 4th, 2017

Thank you for sharing your experience with us, Michelle! - Ally

Bounce Energy Responds May 8th, 2017
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You won't regret switching to Bounce!

(5 / 5)

  I switched electric companies every 6 months to a year until I switched to Bounce 2 years ago. I just renewed today for another year. I'm not sure if I will ever switch companies again... and that is a relief! Their customer service is great although I have not had to call them for much over the last two years. They offered me a 'beat the competitor's discount' to keep me as a customer as well as a bill credit. When you see other much lower rates - make sure you read the fine print as there is usually a catch. I have not had any problems with Bounce Energy over the last two years and highly recommend them! What other company out there offers a rewards program that pays YOU back??? None that I've found. Good luck with your search, but if I were you I'd stop here!


January 26th, 2017

Thank you for remaining a loyal customer to us. We are happy to hear your positive experience and will continue to improve. Have a great week! -Ally

Bounce Energy Responds May 8th, 2017
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No issues

(5 / 5)

  I've been with bounce energy for over 5 years and I've never had any issues with customer service or the quality of service they provide.

Leeya Zibd
January 25th, 2017

Leeya, we wanted to say thank you for being a loyal customer! We do appreciate your business. Have a great day! -Jane

Bounce Energy Responds February 8th, 2017
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As good as it gets!

(5 / 5)

  I have been using this company since 2014 and I really haven't had a complaint about their service. I have gotten a lot of different rewards and their customer service is great. They usually answer their phones pretty quickly and they don't try to "Bounce" you around.

Daniel A.
December 12th, 2016

We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden

Bounce Energy Responds October 4th, 2017
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Great discounts and company.

(5 / 5)

  I have now been with Bounce 3 months doing month by month. My bill has not gone over 60 dollars. They promised me great service and that is what Im getting.

Kyle
December 3rd, 2016

Thanks for leaving us such a great review Kyle! We really appreciate you taking the time to provide us with that feedback. If you have any questions about your account, you can contact us any time by phone, email or social media. Have a great day! - Kate

Bounce Energy Responds December 6th, 2016
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