“ Overall, bounce energy gives me good rates and has great customer service. Every time I've called customer service they've been nothing but helpful and understanding. I live in a 1 story 3 bedroom home that's about 1500 sq ft and my bill never goes above $60 in the summer time. During the winter I only pay about $30!! ”
“ After having been a customer for over a year, and using the autopay option, I was not notified that the autopay had any issues. When I called in to Bounce, the girl could not even tell me what was wrong with the Autopay. In spite of the fact that I had also selected paperless billing, I received no email telling me that I was going to be disconnected until the minute that I was disconnected....which I should mention was 2 weeks after the due date - and the previous month was paid - not dilinquent. The customer service agent told me that they mail the disconnect notice - not email....although they do email you a notice at the same time that it is being disconnected. I received all other emails telling me that my December bill could be viewed - with no indication that there was any problem with the service. I also received a the regular usage summary. But NO disconnect notice. This is ludicrous. I should also mention that this occurred the day before the Thanksgiving break. I am told that it may be 24 hours before it is turned back on. 2 things: 1) It is ridiculous for them to have a policy to disconnect 2 weeks after due date, and 2) it is absurd that if you select paperless billing, that they do not send a disconnect notice until the exact day of disconnection - in my case it came through immediately as the power went off. It is worth it to me to pay the fee for canceling my contract and go with a different company, and continue to divert all of my contacts to alternate energy carriers. ”
“ I have no complaints with Bounce Energy. We are signed up for Auto-pay so we never miss a payment. The rates are reasonable and they offer a variety of promotional programs that can get you cash back or bill credits. We are on the cash back program and have had several $50 referral credits. ”
“ Sign up was very easy, credits applied as promised. Extremely easy to do business with and very competitive rates. ”
“ Like I was saying. Bounce Energy is just "okay". Like don't get me wrong they're not all that bad, but they aren't all that great either. Everything is well until your plan is up. I had a 12 month plan and didn't notate when my plan was up and when the year went by I received no email or call no NOTHIN! I found out my plan was up with a $180 bill!!! I live by myself!! It is a bit ridiculous if you ask me. Apparently they put me on a month to month plan without informing me. I called as soon as I realized what had happened and they did grant me a decent discount and updated my plan for me. The agent was courteous and understanding although I didn't get refunded the price different of what I had been paying for the past 3 months or so at the month to month rate. Bottom Line, if you are GREAT, FANTASTIC, AMAZING, at keeping track of your plans then go for it. But if you can avoid getting Bounce for any reason, go with someone else! I changed my plan to 6 months just to give them another shot, but I did it mainly out of convenience. There are better providers out there. And bounce is simply alright. OH, and their website is awful! Sometimes you can't even login and I rely a lot on paying my bill online, tough luck! Having said that, if you choose to go with bounce because of prices, then go with it, just be careful. Because ultimately you do what you gotta do regardless of service. ”
“ Bounce Energy provides excellent customer service and an additional rewards program. I am saving a lot more since I have switched from my previous provider. Excellent savings with satisfactory customer service is greatly appreciated now more than ever. ”
“ I recently moved to Texas from Florida and did not know where to start. I found out the hard way that Texas has 100 different electric companies to choose from. I did weeks of research before I landed on Bounce Energy. The customer service representative Kyle was awesome! He answered all of my questions from kWh, to base fee, to non-recurring fees etc. I think I had a full hour of questions for him. He explained the rewards program and signed me up with no problems. This will be my first month with Bounce Energy and hopefully more years with them. Gained another happy customer! ”
“ They are kind of terrible service company. I've been with them for 3 years. When I referred my friend, they doubled my bill than the usual charge. When I asked them why? They explained that I have a monthly plan and that is the price of the market. But my friend was the same and she got much lower rate than me. When I told them about my friend rate, they said this is your rate and you cannot compare with the others. Then I canceled my account after 2 months. Later I found they did not give me the referral. They said because I canceled my account. But I canceled the account 2 months after my friend paid her bill. Don't go with this company. They do not have good service and customer service. The people over there are so rude. They do not take care of you. They are the worst I saw in Houston so far. ”
“ I am waiting on my 24 month reward which is $100, and I am on month 27! I call and am always placed on hold, which is code for, we are going to give you the run-around.I signed up for paperless billing, no $5. Did their home survey, no $5. Another reward was a gift card, did not get it, got less than the gift card amount taken off my bill. Soon I will be able to switch companies, and I am going to!!!!!!!!!!! ”
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We've been with Bounce Energy for the past 2+ years and through their referral programs and cash-back rewards plan have accumulated over $600 of credits to our account. This is a significant amount of savings for us, since our typical bill is around $100 (single family ~2000 sqft home) this has covered 6 monthly payments! It's always nice to have the bill come in with ZERO dollars owed :)
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“ We have always had a great experience with the customer service. They have always been very flexible and polite. Every person have always been kind and helpful. ”
“ Their rewards are paid as offered. Good Customer Service ”
“ I've been with them for over 3 years, and don't plan on switching companies any time soon. I personally can't stand the heat and at my house the AC is on 24 hours a day, but my bill would never go higher than about $60 for my 2 bedroom apartment. I've been with them for over 3 years, and i've never had any issues or complaints. As far as for the rewards, I've ALWAYS received my reward (my favorite being my chickfila gift card). ”
“ I was offered a promotional cash back rebate if bill was paid on time for consecutive months but when the last month was coming up for me to receive the rebate, the company forgot to email me my statement. What a coincidence! And since I rely on the emails to stay on top of the billing, well that threw me off and it cost me the rebate. I wasn't to pleased with that! Oh well, live and learn! ”
“ I am not under a plan. Bounce Energy jacked up my rate from 8 c/kwh to 13.1c/kwh calling it market increase when the energy prices are so low. USERS BEWARE OF THIS COMPANY ”
“ I have been a Bounce Energy customer for over 6 years. When I didn't immediately renew my plan with them this year, my rate increased by 60% for the month of JULY, probably the hottest time of the year. When I called, I was on hold for over 20 minutes after pressing the "existing customer" option. When i was disconnected, I entered "new customer" option and held for only 5 minutes. Obviously Bounce is not interested in taking care of their existing customers. I will not make the mistake of using Bounce Energy again. Found another provider at half the cost. ”
“ They got great promotions. I got nest plan. They give you free stuff if u pay on time. Pretty cheap rate. ”
“ I was with this company 5 years and my contract came up for renewal two months ago. Did they notify me of that...NO!!! But yet they charged me 2xs the rate I originally had for 2 years. I was entitled for a $100 credit or 1 month free electricity if I stayed with them for 2 years. Did I get it? No, I had to call and ask for my $ which they say it will be mailed 6 to 8 weeks...really!!! If this is how they thank you and treat you for being a loyal customer for 5 years I rather sign up for service with another company. Beware!!!! ”
“ I moved to Texas 5 years ago and switched electric companies every 6 - 12 months (from Startex to Frontier to Champion) until I switched to Bounce in January 2015. I expected to change again in January 2016 but I have been so happy with their service and with my bills... that I think I am going to stick with them for a while. Their rewards program is awesome! Even if you find a rate that is a little lower, Bounce's rewards will surely make up the difference if you pay on time. Customer service was great for the very few times I've had to call. ”
“ I've been a customer of Bounce for almost 5 years, through 4 moves. Their customer service is excellent. I've never had a billing issue or discrepancy. I've had a few questions that were answered promptly after contacting them.I've never had a connection or disconnection issue.I'm glad they're promoting more green energy in recent years.I wish they would revamp their website. It could use some updates and streamlining as far as user experience/interface. However, they've done a good job of making themselves accessible electronically and I appreciate that.They also have a pretty decent rewards systems - I'm receiving a $15 Starbucks gift card for paying on time 6 months in a row, which I would already do regardless. ”
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