Bounce Energy was founded in 2008 in Houston, Texas and has since become one of the fastest growing retail electricity providers in the state.
Bounce has been innovative with the technology options in their customer account management software and have a variety of different rewards programs from which a customer can select. They're extremely active with their customers on Facebook, Twitter, and other social media outlets and their customers also can take advantage of one of the most robust refer-a-friend programs available.
In 2012 they received the highest level of excellence from JD Power & Associates customer surveys, and they've consistently been ranked as one of the Top 2 of my Texas Electricity Ratings since 2011. I'd say they've come a long way since opening their doors in 2008.
Bounce Energy has recently expanded their service into New York and Pennsylvania.
“
We had had many energy companies in the past and can honestly say Bounce is the best! The package we chose offered the smart learning Nest Thermostat which has been a great money saver! We had some trouble setting up, but they remedied our problems and credited our account for the trouble. 11 months into our relationship with Bounce, we are still thrilled! ”
— Erica McNair
July 7th, 2016
We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.8 / 5)
Friend recommended switching and couldn't be happier.
(4.8 / 5)
“
We switched just under a year ago now based on a friends recommendation and have enjoyed great savings and service. We had tried a number of different companies over the years but always had issues here or there. To date, we have been very happy with Bounce. They have delivered on the pricing and plan we selected with no hassles. What few questions we have had were resolved quickly via the on site chat feature or via phone. The one thing that could be better was the hold time on the phone but chat is a great alternative. ”
— Charlie
July 7th, 2016
We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
You will not regret joining Bounce Energy!
(5 / 5)
“
You will not regret joining Bounce Energy, I must say they provide excellent customer service and an additional rewards program. I am saving a lot more since I have switched from my previous provider. I am glad I switched and you will be too! ”
— Joseph S.
June 27th, 2016
We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.8 / 5)
Friend recommended switching and couldn't be happier.
(4.8 / 5)
“
We switched just under a year ago now based on a friends recommendation and have enjoyed great savings and service. We had tried a number of different companies over the years but always had issues here or there. To date, we have been very happy with Bounce. They have delivered on the pricing and plan we selected with no hassles. What few questions we have had were resolved quickly via the on site chat feature or via phone. The one thing that could be better was the hold time on the phone but chat is a great alternative. ”
— Charlie W.
June 27th, 2016
We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.8 / 5)
Friend recommended switching and couldn't be happier.
(4.8 / 5)
“
We switched just under a year ago now based on a friends recommendation and have enjoyed great savings and service. We had tried a number of different companies over the years but always had issues here or there. To date, we have been very happy with Bounce. They have delivered on the pricing and plan we selected with no hassles. What few questions we have had were resolved quickly via the on site chat feature or via phone. The one thing that could be better was the hold time on the phone but chat is a great alternative. ”
— Charlie W.
June 27th, 2016
We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4 / 5)
nice reward program
(4 / 5)
“
They have 4 different rewards program so when you reach the final level of your current reward program you can switch to a different rewards program. Their website is easy to use and setting up as well as canceling autopay is easy. ”
— Tien Vinh Nguyen
June 21st, 2016
We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Impressed New Customer
(5 / 5)
“
Bounce has been great so far!! It was pretty easy to set up a new account (just call and the customer service rep will do everything for you), but what I really like about them are the promotions! They have a ton! My last electric company (BTX utilities) didn't do stuff like that, at least to my knowledge. I haven't had to pay yet, and I've been a customer for two months. That says a lot to me. I also was able to get a fully green plan, which was important to me. You can get $50 if you use a promotion code (that's what I did). ”
— Lizzie
June 20th, 2016
We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Happy Customer
(5 / 5)
“
I've been with Bounce for a year now and I have not had any issues which is the reason why I am renewing my contract with them. Everything from customer service to the price and plans could not be happier. ”
— Justin
June 11th, 2016
We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
BEST ELECTRICITY PROVIDER
(5 / 5)
“
Amazing service.my electric bills have never been so low.convinient email reminders when bills is due the day before and the day of.Bounce is great! ”
— Anthony
May 24th, 2016
We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Excellent Company
(5 / 5)
“
Using Bounce Energy for more than two years now, very smooth and reliable, recommended to many friends and most of them are very happy after switching to Bounce Energy. Will continue to use it and renew the plan every year. ”
— Andy King
May 21st, 2016
We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.4 / 5)
Great provider, excellent promotions.
(4.4 / 5)
“
We've been with bounce for over two years, and I must say that we are quite happy with our service. We have not experienced any outages and have taken advantage of many of the discount programs. Last month our entire bill was covered by referrals that we had made! Can't complain about that! ”
— Mike Warner
May 18th, 2016
We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Have been 1 year of user. Very satisfied
(5 / 5)
“
As a one year customer, we feel very satisfied. The highlight point is the bill is very clear and understandable. No trick, No so called extremely low price with adding some other credit or cost on your bill to surprise you. So, we continue with Bounce energy and keep watching on the price. Hope it will be another good year as before. ”
— Angela
May 6th, 2016
We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Great Company!
(5 / 5)
“
I've had Bounce Energy for a couple of years now in Alvin, TX. I've had absolutely no issues with them. I've even transferred services recently and was able to switch to a cheaper plan. I've read some of the negative reviews here and a few people mentioned that their kwh has doubled after switching plans - personally (in my opinion), I think their usage just went up so because of that, the "average kwh" that they are seeing on their bill is higher, which leads them to think that it is higher in general. That's not the case at all. It just shows the average kwh of what you're paying, which is in relation to, well, how much electricity you use. ”
— Kenneth
April 25th, 2016
We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Favorite electricity company so far
(5 / 5)
“
I love Bounce energy. Their prices are great, and you can win free stuff! I live in a single bedroom apartment and my bill is never more then $20! I setup automatic payments and don't have to worry about a thing. ”
— Jessica
April 17th, 2016
We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Very satisfied customer
(5 / 5)
“
I recently moved to TX and needed to find an electricity provider. After reading positive reviews on Bounce I decided to sign up. I definitely made the right choice! They have an amazing customer service staff that is friendly and respectful of their customers! ”
— Justin
April 4th, 2016
We are very happy to have you as a customer Justin! Thank you for taking the time to show your enthusiasm with our service, we greatly appreciate it! -Eden
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Great Service
(5 / 5)
“
I have had Bounce Energy for three years and have had no problems. I renew, pay and review my bills online. They have great reward programs. If you have American Airlines account they give points when you pay your bill. ”
— James Clawson
March 29th, 2016
Thank you for your kind words James! We appreciate your loyalty and are ecstatic to have you continue as a customer! -Eden
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Great company!
(5 / 5)
“
Everything has been great so far! ”
— Marcella
March 11th, 2016
We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Best Company Ever!
(5 / 5)
“
Recommend this to all friends and family! Very helpful reps and easy to understand bill ! This company truly follows through with there promotional offers and has lots of perks! ”
— Lucy
March 6th, 2016
We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Best electric company I have ever used
(5 / 5)
“
So many ways to save money. After using their promotions I had earned so much money I didn't have to pay my electric for months. Give them a try! ”
— brianna
February 28th, 2016
We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.6 / 5)
Recently switched to Bounce.
(4.6 / 5)
“
Transfer process was good and the price was great. Good rewards program that increases the longer you're with them. Great transfer offers and referral code to get an extra $50 credit. Very happy so far. ”
— Michelle
February 10th, 2016
We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden