Bounce Energy - Company Information

“  I am not sure why people over this forum are complaining about their customer Case. I have been using Bounce energy for the last 2 year and I havent faced any issues with their customer service rep. Also, cost wise I am getting a very low bill compared to other providers. ”

“  Very easy to sign up for 3 months to 36 months. I signed up for 5 months for a rate of 7.3 cents Feb 11, 2015. The promo code gets you up to $100.00. ”

“  Then you get a code to pass on to others so you and your "friends" can continue to save with each
new service. You also get "bonuses" with on time payments.
I have been very happy, and I'm renewing my contract.
Go for it Today!!
You will be glad you did! ”

“  I have no complaints with Bounce Energy. I have a great experience with them and even renewed after my year was up. My bill changes , depending on the season, however, I have never rec'd an outrageous bill. The most my light bill has been is $150 range. If there has ever been a need for me to contact Bounce energy the customer service was always great. Choose Bounce energy. You wont be disappointed. ”

“  I have been with Bounce Energy for a year now, I must say they provide excellent customer service and an additional rewards program. I am saving a lot more since I have switched from my previous provider. I am glad I switched and you will be too! ”

“  Bounce Energy has excellent customer service and great rewards! When we initially signed up we had a few issues which were quickly remedied. We chose the Express Move 24 plus plan which includes a Nest Learning Thermostat and we couldn't have chosen a better option! We received great discounts, coupons, and moving quotes. Our energy bills are very low since the Nest Thermostat was installed! The reward programs are extremely fun! For some reason my account wasn't going toward rewards, and the customer service representative was helpful, thorough, and apologetic. We highly recommend this company! ”

“  Renewing with the same energy provider for the first time since moving to Texas over four years ago. I just can't leave Bounce! Their rewards program is awesome, their customer service is awesome and I have absolutely nothing to complain about. Their rates were not as low as some of the other companies - but after a few phone calls I spoke to an agent who gave me a monthly retention discount in addition to lowering their posted rate. SO - keep asking until you get what you want. ”

“  So much for JD Power & Associates surveys.

I would definitely NOT recommend Bounce. I ordered service to be turned on 3 days prior to moving into my new residence. I go to move in, auto garage door doesn't open. I walk in and find the electricity is not on! This is at 5:30 on a Friday night. I was on the phone for over an hour to get the service on. At that point I was already locked into their contract.Every time I call there is either an unacceptable length of a wait time or I get a message that Bounce is experiencing "technical difficulties" and I cannot get through to anyone. When I do actually get through I find the reps are untrained, unprofessional and cannot answer my questions. Chat reps have shut me down when when they can't answer my questions.The rewards program is a joke. a total farce. I chose a gift card once and did not receive it after 2 months. When I called about it I was told they "ran out" of gift cards. They offered an Amazon coupon through MPell Solutions which was not honored by Amazon. Their service is so bad I am reporting them to the BBB. I can't wait till my contract with them is finished. ”

“  I don't know about you but I love to save money. Check out this cool deal from Bounce Energy. When you sign up for electricity service, we both get $50. The Bounce Energy Refer-a-Friend Program is simple, quick and easy. All you have to do is refer my friends and family to Bounce Energy by giving them my unique link or promo code. They will do the rest. I'll get a $50 bill credit for each friend who switches to Bounce Energy AND you will also get a $50 bill credit. Give this code to your friends, they $450.00 on my bill, just by using this program plus movie tickets and gift cards. It's a win win situation. for us all. ”

“  Called to have electricity started on a certain date the lady I first talked to told me it would be fine because it was before 3 pm. Called back the next day to check and this lady didn't find any documentation of that, therefore have to wait and extra 4 days before turned on. ”

“  Its very good electric company and I have been using since 2 years without any problem. After switching to this provider my bill almost reduced to half. Also they have very good rewardprogram and gives you cash back of $75 , $25 etc on time to time like for 3 or 6 months or if autopay chosen. Their rates are decent and didn't get any problems so far and it is very easyto switch to Bounce Energy. ”

“  Just joined Bounce energy and could not be happier. A friend in Dallas told me about them but I was skeptical at first until my first bill came in the mail. It was over $60 dollars less than what I was charged by TXU and that was before the rebate. The plans were easy to understand and pick and the ordering and switch from TXU was easy and straight forward. Definitely recommending to my family and friends. ”

“  The prices are low, rewards are constantly offered, and the online customer service is instant! Much better than my old electricity provider Just Energy. ”

“  Have been with them for over three years. I have had great service with them. Haven't had any issues with them and would recommend them. Every year when my plan is going to expire I always compare shop and they always beat out other energy companies. Remember you always have to read the fine print, because other companies might charge extra hidden fees. There are several reward options to choose from like airline miles, automatic payments etc as well. ”

“  I am locked in for another year, I have no choice. They tell you these stories about all the gift cards you will get for just paying your bill on time. I pay my bill on time but I will take a reward for it....except these rewards are bogus. I got the first gift card for $15 to Amazon. Tried to use it, it was used. Talked to an EXTREMELY rude representative. I finally told her just don't tell me any more crap about a gift card, just listening to her yammer gave me a headache! Just go for a company that offers low rates, don't be sucked in as I was with the offer of free stuff. Like you Mom said....nothing is free and Bounce certainly is not. ”

“  We have been a customer for over 5 years and I have contacted them 3 times with regard to the same issue and got 3 different answers and finally am giving up.
Bounce made an already difficult situation even worse, and therefore lost a long time customer who will make sure everyone she talks about the poor business practices and bad customer service! ”

“  Horrible customer service, cannot get service dates right, transfer service correctly and anytime they pull up your account information, check your automatic payment setup because they will have screwed it up, 3 times and counting. Very rude agents and guarantee you will have to make 2 calls to get them to do any requests. ”

“  I was with another company that merged with bounce. After speaking with my previous company I was told I could maintain my current contract that had another year remaining. I recieved and email acknowledging my order with bounce which I did not initiate. I wanted to maintain my contract as I was told I could because I had locked in a good rate and we plan on moving in the near future so it just made sense. After calling to find out what my new contract was I found out my rate was increased from 7.1755 cents per kWh to 8.5. I do not think its right that I was switched over to a new company without discussing terms or that my rate was increased when I had a contract. As a consumer we are penalized for breaking or contract so why is it ok for the company to break my contract and raise my rates. I am very dissatisfied with this whole process and will be looking for a new electricity provider. ”

“  I've been a Bounce customer for over a year. I like that they send me movie tickets every 6 months just for payment my bill. Recently signed up for a 24 month plan with Bounce and received a free Nest thermostat. I absolutely love it! control my thermostat from anywhere/anytime from my Iphone. ”

“  Have been with them for over two years. Great overall service with a very responsive customer service. Haven't had any issues with them and would recommend them. There are several reward options to choose from like airline miles, automatic payments etc as well. ”