Bounce Energy - Company Information

“  I researched many electric companies before I chose them. I was moving into a new house by myself so I wanted an affordable plan with a low rate. I have been with Bounce Energy for about a year and I absolutely love it! Whats cool is they email you a weekly usage report so you can compare the previous weeks usage with your current weeks usage. ”

“  Bounce is great! Love the reward programs they have. Always very friendly and helpful. Never have had a problem with billing or anything. When we signed up 6 months ago they had the best rates. ”

“  We decided to switch to Bounce Energy when we moved into a new home in July of 2015. So far, we are extremely pleased. Their communication (electronic) is excellent. They send savings opportunities via email as well as your weekly electricity usage, so you know what to expect on your monthly bill. On that note, their rates are awesome compared to our previous supplier, First Choice Power. Our bill is now $125 (in the Texas summer months) or so per month as opposed to close to $300!! Customer service has been easy to work with as well. They also have rewards programs - which is a plus on top of what we are already saving! We have called 2 or 3 times to set up the account, add a location and for a quick billing question, and they answer quickly and are polite. So far, though we are just 4 months in, we are very happy with Bounce and how easy it is to work with him. I can definitely recommend them to others at this point. ”

“  I've been with Bounce for over 6 months now and I must say, they are the best energy provider thus far. Prices are fair and they offer great incentive programs. ”

“  Using Bounce Energy for 6 months. Quite satisfactory services at cheap cost ! ”

“  I've been with Bounce for over 1 year now and have not had any issues. Prices are good, and they offer promotional programs like cash-back for on time payments etc. They also have a referral program to earn account credit. ”

“  I was a Bounce energy customer services since February 2012 - June 2013 and again from Jan-2014 till last week. I was very much satisfied with the services until last week before I called their customer service to transfer my services from one apartment to another and to my surprise i was asked to deposit $400 just for moving my services to new apartment. I don't understand this as why an existing customer who is paying all the bills on time is suddenly being charged with deposit of $400 when he's just asking to move the services. There was no satisfactory answer from the person on the call which can justify the deposit that I was asked for. After that I called another energy company and they immediately processed my request without asking for a single penny.Ill definitely not recommend anyone to go with this energy company. On their website they do lot of marketing that if you pay these many bills on time youll get this or youll get that. Whereas Im being a customer from last 22 months and forget about giving any discounts or what they advertise on their site, they asked me for $400 deposit just for moving my services.I would suggest better go with some other energy company then this one. ”

“  Signed up for Bounce recently, and I can say the pricing and rewards seem to be great, and the account set up online was very simple. Much better than than my previous electric provider. ”

“  I've had a great experience with bounce energy everything is super easy ”

“  high recommended ”

“  And hey check out this cool deal from Bounce Energy. When you sign up for Electricity Service, we both get $75. ”

“  I am using Bounce Energy for 2 months now. Moving from my earlier service provider is no issue. Got my $25 discount in first bill for signing Bounce Energy without calling or following them. In second month automatic bill got processed but i received mail that issue in payment so contact Help Desk. On contacting they said payment is processed it is just technical issue from there side. So in 2 months no issue. They have now $75 discount for new customer enrolling. ”

“  Was charged a $300 early termination fee on my close-out bill, even though the contract states that there is no early termination fee if you move, and that you provide Bounce with your forwarding address. I did exactly what was asked and they still charged me. ”

“  Terrible experience. On my first bill as a new customer, I was charged for a priority connect fee by Encore that Bounce requested -- not me. I asked for proof that I had requested a priority connect (they are recorded) and a request an adjustment. Both requests were ignored. Customer Service talks a good talk, but that's all it is. Once they take advantage of you, they won't make it right. Also, after repeated requests, they can't get my service address correct. On my bill it reads: "0 @rr 1 China Springs" What the heck kind of address is that? ”

“  We love bounce energy!!! Personally I believe this company is great and their reward system is awesome. ”

“  Had Bounce for 6months now, rates are reasonable service is good and great rewards :) ”

“  So far I have had an excellent experience with Bounce. There customer service has been very good and I have been very happy with their rate plans and the process to renew the plan when it expires. I found customer service very helpful in choosing the plan that was right for me. Bounce also allows you to select what rewards you want to earn so that you get what is most important to you. So glad that I switched to Bounce. ”

“  I switched electric providers nearly every six months since moving to Texas 4 years ago always looking for a better rate. I switched to Bounce about 7 months ago and plan to stay with them I like them so much! Their rates are competitive & I love their rewards program... which I didn't have with any of the other companies I used. Switching to them was easy, their bills are straightforward, their customer service has been great. I highly recommend them. If this review was helpful, please use my reward code if you switch to them and we will both be rewarded! How many other companies have you reviewed that give you bonuses??? Good luck... I think you'll be happy if you make this switch. ”

“  We love Bounce, have been Bounce customers for over 4 yrs now & have found Bounce to offer not only good customer service but also are very competitive on their rates. there was one time I failed to choose a plan when ours ran out making out rate plan month to month at over 12 cents per kw instead of 8 cents kw, I called bounce explained what happened and without any problems they helped us lock into a plan and adjusted our bill instantly. Not only are they a little lower per kw but they give you a welcome bonus for paying on time.. you choose from 3 rewards options. the option we choose toped out at 36 mo on bonus rewards but still earn a 3% discount on your monthly bill when you pay on time. I would like to see the airline rewards plan change to be points accrued under any form of payment instead of being an option only if you are paying with 1 certain credit card that will work to earn flight mileage. otherwise I would have switched to airline rewards after toping out on our rewards plan. ”

“  I just renewed my plan for another 6 months. I wanted to extend my original plan and found out the original plan was available for a slightly less cheaper charge.
Nonetheless, haven't received any unexpected charges, the rate was fixed as planned.
The two were all I was looking for and was delivered as promised.
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