“ Its very good electric company and I have been using since 1 and 1/2 year without any problem. After switching to this provider my bill almost reduced to half. Also they have very good reward program and gives you cash back of $50 , $25 etc on time to time like for 3 or 6 months or if autopay chosen. Their rates are decent and didn't get any problems so far and it is very easy to switch to Bounce Energy. NOT SURE WHY PEOPLE ARE GIVING NEGATIVE REVIEWS. TRUST ME IT IS A VERY GOOD ELECTRIC PROVIDER.$50 Off First Bill + $50 Visa Card + $15 Walmart Card + 3% cash backGet rewarded every six months and earn items such as gift cards, airline miles, bill credits, and even a FREE month of electricity! ”
“ 1. I wanted to add a new service to my account. So I tried using the "Transfer of Service" option, it worked fine until I hit Submit. It gave me an error. Then I tried the chat, but was told that that functionality does not work and I have call them. So I called them. I was told that they see 3 ESI ID's for my new address and I was asked to resolve this with Centerpoint and call Bounce Energy when I have the right ESI ID. Then I tried the ESI ID lookup ( by searching on Google), it showed precisly ONE ESI ID for the address. So I called them back, this time they helped me without asking me for the ESI Id, the rep was too good, he did the ESI ID look up etc and setup the account. So the previous rep didnot even care to do the lookup.2. I got a DISCONNECT notice for my another account for non-payment of balance. I tried to login, there system was down. So I called, I was told they cannot help since they too cannot access the system. So I chatted the next day, I was told that the notice was sent in error, and they have no way to find errorneous notices sent. (They did give me a 5 dollar bill credit) ”
“ I am a customer since 2009 and had a good experience. The company changed, they keep changing there policy contract to get more money from you. They give a lower rate but at the end you pay more as they charge high disconnection fees for being late just hours and others. They used to give a fair 3 day late notice to charge per contract, but now, is just after being late for hours. Please check your bill carefully and will see how you finish paying much higher rates due to hidden charges. Called customer service and they told me they can "adjust" the contract as they see fit". Recommend to stay away from Bounce as they are not transparent with you. ”
“ I love Bounce Energy and wouldn't go with anyone else! ”
“ We have had Bounce Energy for 5 months now and have been extremely satisified! We signed up online because that was the only way to get it the cheapest and we could customize our plan to our needs. They also gave us a bill credit and give us a bill credit for special promotions when they are running. We have not had any problems with our bill and trust that if we did they would gladly take care of it. We previously had Tri eagle but are much happier with our savings and over all experience with Bounce. ”
“ I have just joined Bounce Energy, I must say they provide excellent customer service and an additional rewards program. I am saving a lot more since I have switched from my previous provider. ”
“
Horrible customer service
Contract ended few days before switched to another LOWER priced company and charged $200.00
We were told too bad our responsibility to look at contract terms and small print-of course
Good customers for years but no courtesy in return:(
Go with another company ”
“ Please there are plenty of other providers.... DO NOT SIGN UP WITH THEM. I'm not one to write reviews but I want to save people a lot of time and aggravation!!!! ”
“ I researched many electric companies before I chose them. I was moving into a new house by myself so I wanted an affordable plan with a low rate. I have been with Bounce Energy for about a year and I absolutely love it! Whats cool is they email you a weekly usage report so you can compare the previous weeks usage with your current weeks usage. ”
“ We have had Bounce Energy for a year. Sounded so great when we signed up. We signed up under a plan that allowed us to receive American Airlines points/miles. Well. after many many phone calls speaking to everyone as we were switched around, and given the run-around, we were lied to multiple times. To date not one point/mile has been transfered, after more promises then one could imagine. Each and every time, we called in asking about the miles that were not reported, we were promised faithfully the miles would be transfered to American immediately. it has NEVER happened. Please beware of this company, the rates may be good but their word is not! PLEASE DO NOT TRUST THIS COMPANY. ”
“ I've had nothing but pleasant experiences with their customer service. The website is very user friendly, a little slow at times, however that could due to server issues. Prices are great! And their rewards are even better!!! I was with reliant before and signed up to what I thought was a good deal but was greatly misled and suckered into their trap. But with Bounce I have lowered bills and amazing rewards to help me lower my costs. ”
“ I've been with the company for over 3 years and never had any issues :) I love getting free gift cards and fun rewards for the kids. ”
“ I read many reviews and decided to give Bounce a try. I have just started with them this month. No problems so far. I considered prices and customer experiences in making my selection. My previous provider had rewards that were silly - very restrictive and difficult to use. So, I'm not sure if Bounce is like all the rest with rewards, but a $50 credit is a nice perk. If you use someone's referral code, you get a $50 credit and so do they. Thanks for your consideration! I hope to write another review once I've been with the company for several months. ”
“ I really don't see how Bounce could get a bad review? I have been with them going on 3 years now I am Extremely happy with the service, prices and rewards!! Living in TX A/C bills can sky rocket the rates seem to be better than competitors I took my time reviewing and researching many company's before I signed up! I used a code to get $50 bucks off and you can too! I have earned a $50 visa card a $50 restaurant.com card a $15 Starbucks card and 1 month free electricity plus countless other savings! Bounce offers 6 month to 24 month plans at least give it a try! The customer service has always been helpful and on point. ”
“ Never had any problems with Bounce Energy. I'm renewing for a second year. They have great rates and customized plans ( if you don't want to be locked in a 12 month plan, you have the option to customize) you can also receive rewards like bill credit and gift cards if you pay your bill on time.When you put in the referral code above, you will get a one time $50 bill credit. You will also get another code of your own, when someone else uses the code both you and them will receive $50 credit for your bills. It's a win-win situation and the rewards will pile up. I've saved over a thousand dollars using this code method! ”
“ This is a great energy company with the lowest rates in Texas that I can find!! :) It's June 2015, so check this company out and compare. You will see what I mean! They have cool rewards and incentives...cant beat 'um. Thanks and use my code when you join by pressing the refer a friend button when you begin to sign up...and the bonus will come off your bill!! Yeah! You will then get a code and each time you get a friend to join or switch you will vet them and yourself another fifty dollars. I think you are allowed $600 dollars a year in this particular bonus....Thanks much!! ”
“ Every time I call Bounce I have to wait 20 - 25 minutes to get a customer service representative. Then, if you are not interested in renewing they have no interest in answering any questions, but only to tell you not to believe the rates their competitors are offering. ”
“
They offered a $150 for switching. I was supposed to receive after 3 on-time payments and I'm pretty good at keeping up with those things except this time. I sent an email 2 weeks ago, after 7 months of not having received the gift card, and they never responded. I called this morning and they apologized and said that I was supposed to have called, which is a lie: the terms stated that I was supposed to make a selection online and I did.
Same with their rewards programs. They say you can select/redeem online, but there's nowhere on their website. I had to call and they sent an email saying I had to respond to an email from another company which sends the gift cards and the other company never sent the email. I had to call again and finally received the card.
Don't sign up if you don't want to pay enormous extra (dubious) fees which you get back in form of "rewards" if you spend a lot of time calling customer service.
BTW, all the great reviewers seem to just do it to post their codes, so that they get the referral bonus. ”
“ Contacted these people because one of my tenants were using them and the power was already in the home. I work out with them to continue the service, create me and account and just forward the bill to my home address. Easy Right......Nope. These people turn the power off right in the middle of a major cleaning job. Then they tell me to contact some other company call Oncor because I might have a "power outage" in the area. .... wrong.....They created the power outage on just my home. On top of that I had to wait for a customer service rep to get on line for over an hour. You can use this company if you like .....but I would highly not recommend it !!! ”
“ Really pleased with the service and my bills. and then there are rewards every now and then for on time bill payment. ”
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