Bounce Energy - Company Information

“  This is by far the best electricity many opportunities to save money I have dealt with, (customer since 2012) many opportunities to save money. Just use this promo code online or give it to the rep by phone and receive $50 off on your first bill. You can also invite your friends and family and save.
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“  I've never dealt with a company like this before. I pay all my bills electronically & submit payment a few days before due date. Bounce showed they constantly got payments late (no one else did). They suggested I submit payment weeks earlier than due date & I suggested they change their due date. They cut power for a $44.00, 1 mouth payment because they hadn't received it so I had to pay again just to get power turned back on. They charged me $25.00 for cutting it off, $25 to turn it on! Tried to get breakdown of costs since I'd paid 1 bill, 2 times. Was on hold for over 2 hrs, no one ever picked up. Sent 3 emails with no replies. But I DID get a letter telling me it was time to renew my contract. At least they have a sense of humor. Can't get away from them fast enough. ”

“  Bounce was the best value for the price, had the lowest deposit for those with not so perfect billing history. From the cold of winter to the Texas heat my bill stays pretty low. ”

“  Their prices kept going up. I have never paid nearly $400 for a 1 300 sq ft apt. They are a rip off. They also never gave us our signing bonus that was promised for signing up with them. So be away! Will be leaving them after my contact. Thank God! ”

“  I just renewed my contract with bounce for another 12 months. Better rates than some of the bigger companies. Customer service is a hit or miss but never had any issues to contact them. Good rewards for paying on time. ”

“  I have a previous address and two current addresses with Bounce. You can get on line fast to place a service order but I just waited over 32 minutes between 11 am and noon and was still on hold. Tried the Chat and no one "was there", I should "try later". They also put the burden on the customer to apply for their rewards, and in my experience, their agent does not handle the reward requests. I would love to have a manager call me. I am a management consultant/trainer. My professional assessment - this is not the way to do it. ”

“  I've been very happy with Bounce. Been a customer for over a year now and no issues at all. Cheap rates. I'm paying 8.2 cents per kwh, and you can customize your plan however you want and they have great rewards programs which you can pick from. ”

“  I have been with Bounce Energy for over 18 months now and could not be happier. It seems like I have tried every other company out there until I found Bounce. They have been exceptional across the board. Before my month rate plan expired, they sent numerous emails months in advance reminding me to change. When I didn't select a new plan, my rates did go up but not through the roof like with others. Oh and guess what... they still sent me reminders to select a new plan to get the best rate. I really could not be happier. I see comments from time to time on here about customer service but I have never had a single issues. I hope you will be as happy as I am. ”

“  This is an excellent electric company! Plus if you sign up and use this referral code we will each get $50 off of our bill!! ”

“  Bounce Energy used Switch and Bait tactics to sign me up for service at a low rate, and then changed the rate up without my knowledge by sending an email that "forced" me to make the choice and gave no options.Their customer service may be better skilled for the army, than for a client service environment. The moment you connect with them they go on the attack. Even their managers, when I escalate to them, they hung up the phone in my face.I already cancelled my service with them, even if they are threatening a penalty, but I would like others to know so maybe they are spared this stress. ”

“  I have been using this company for the past few months and was a little hesitant/nervous with being a first time renter and using a new service. I have no complaint, Bounce has done a great job!
I hope this post is helpful to someone who is searching for a great energy company! ”

“  So obviously you should compare the EFT label for all companies and compare prices in the range of how much u use regularly but if bounce is close to another company in price I would definitely recommend it based on a few reasons.

1) website is pretty awesome - can track rewards, view bills, set up auto pay
2) referral program and rewards is pretty solid - I saved 300 bucks last year off referrals alone
3) customer service has been great every time I've called included to transfer my service ”

“  I believe that Bounce Energy is planting reviews from fictitious customers, something most other companies are not doing. The reviews that specify a promo code and are extremely glowing are almost certainly being planted. Other sources have complained about Bounce Energy's failure to honor special deals. My bad experience deals with something else. Misleading advertising which some other companies are also guilty of. There was a huge problem with Bounce Energy failing to send paperwork that contained necessary disclosures. Bounce Energy refused to honor an email that specifically said I had 3 business days from the date of receiving documents in the mail to cancel without penalty. I saw another website elsewhere that was so heavily stacked with glowing reviews for Bounce Energy, I knew it either had to be cherrypicked or planted and bogus. ”

“  Customer Service sucks. When I called to the customer service, the agent on the other side was not even capable of looking up my account, and asked me" are you sure you are with Bounce Energy"? When I changed my address, she kept taking the wrong house number, and was not even bothered to check the house number with me. When I asked her to repeat the number to me, she said "Oh I already submitted it", and it turned out that she had the wrong house number. Save yourself, and don't choose Bounce Energy. ”

“  I've been with Bounce for about 3 months. I'm satisfied with the service, customer service and billing.
The rates were quite nominal. They have a decent reward program. Better than some of the big players.
You should try them out.
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“  Its very good electric company and I have been using since 1 year without any problem. Also they have very good reward program and gives you cash back of $50 , $25 etc on time to time like for 3 or 6 months or if auto pay chosen on first bill. Their rates are decent and didn't get any problems so far. ”

“  I have been using Bounce since November 2013, I must say they are the best Company i have ever dealt with! I signed up on a very low rate 0f 7.9 per KWH I have NEVER had a problem and I get rewards every few months which is AWESOME! I have had many friends make the switch and none have been disappointed I highly recommend them!! If your new to TX you will want to take advantage of this low rates and many rewards for paying on time because the summer heat will generate high bills but with bounce you will be happy that your low rate will keep $$ in your pocket!! ”

“  I switched in May 2014...I have just renewed my service for another 2 years.This is no joke. After on time paid bills, I got 2 movie tickets, after 1 year on time paid bills I got $50 Visa card. ”

“  I'm a truck driver and i'm gone for weeks at a time. When i get home i get my bills and pay them. This time i get home and i have a disconnect letter ... Ok ... I call Bounce and try to get a ONE day extension for when i get paid. They were quick to say no and it's not allowed anymore. I've been with them for over 2 years... I feel like my loyalty is not worth jack squat to them. I will be looking for a new company on payday. Thanks Bounce for understanding your customers needs and situations. Good Bye ”

“  I recently switched to Bounce Energy from Reliant Energy. Love it! I pay around $100 a month for a 2 bed room apartment. ”