“ After waiting an initial 10 minutes to speak to a rep., I was put on hold for 10+ minutes of silence. When I questioned what the rep was telling me, I was put on hold again, this time with music, for 30+ minutes without ever hearing anything other than an automated recording and music. This is currently happen on Tuesday March 10, 2015 and as of 4:50 PM and am still waiting for someone to address my concern. ”
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Please don't sign up with them! They are unethical liars and thiefs! This company should be shit down by the government!!! I will report to the BBB!!!
Anyways after being a loyal customer- paying close to 300 a month for 18 month the bill more than doubled- to $626- for a 2 bedroom, one bathroom with 2 people?!?
When I called to tell them something was wrong they tried to make it look like it was normal to have that big of an electricity bill and even I stayed calm (because I wont pay- luckily there wasnt enough money in my account when they tried to take (steal) it so will change my debit card). they got very defensive which made it even more clear that something was wrong with that price. No explanation nothing just someone that seemed slow and detached...
Well I switched to a different company and now pay $150 a month. They billed me for the half of the month until I switched another $450 I am refusing to pay!
It's absolutely rediclueles- the 2 largest electricity bills I received my whole life in the winter 2 month in a row... I guess they jacked up the rates. They need to because their customers are running away fast. I noticed that most of the reviews are negative besides the one with the promo code. Do I need to say more?!
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“ This is my second time to sign up for a plan with Bounce Energy. In the past I used them for seven months on a month-to-month plan, and had few problems. Bounce Energy offered comparable rates, so I signed up with them. ”
“ This company has the worst policies and customer service I have ever seen. They took my deposit and cancelled my service and contact even after the bill had been paid in full. Then had the nerve to ask for a second deposit. Stay away from this company! ”
“ On 1/7/2015, I was told I had made the 6 payments on time and should receive my $ 50.00 "GIFT CARD WITHIN 4-6 WEEKS". On 2/12, spoke with Victoria, she said "You should receive GIFT CARD ANY DAY NOW". 2/23/15, called and customer service said "NO YOU DON'T RECEIVE AN ACTUAL GIFT CARD. WE WILL SEND YOU THE CODE FOR A FREE $ 50.00 GIFT CARD". I asked to speak to a supervisor, she said there is not one and "YOU DON'T NEED TO TALK TO ANYONE BUT ME". So, On 1/7/15-I had made the 6 payments on time & was told 4-6 weeks for $ 50.00 gift card. GUESS WHAT? 3/2/15-NO GIFT CARD, NO CODE FOR A GIFT CARD. Bounce provides pretty good service but when you are promised a reward for paying on time, it is ALL A LIE. The Customer Service is very very rude and you can expect to get hung on many times. RELIANT IS MUCH MORE DEPENDABLE AND SAME RATE. I WOULD HIGHLY RECOMMEND ANYONE EXCEPT FOR "BOUNCE ENERGY". ”
“ Has friendly customer service reps and never a long wait. Good rates and lots of rewards available! ”
“ Yes, I am excited! My monthly bill with Bounce is much lower over last year when I was with another electric company. I was really surprised at how much my bill dropped. Electricity is electricity. I don't want to have to pay any more than I have to. ”
“ I signed up with Bounce Energy a year ago and agreed to have my monthly billing charged to my credit card. Therefore all timely payments. The plan included receiving a $50 restaurant gift card after 6 months of timely payments and a $50 Visa gift card after 12 months. They will not contact you when you have earned these rewards. I forgot about the $50 restaurant earned last August and contacted them three weeks ago and I was told it would take three weeks beforing hearing from them in reference to this award. The monthly base pay of $9.95 is too high and for that reason I found another energy company that has no monthly base pay charges and lower rates. I switched to this company earlier this month. I called Bounce Energy for my $50 Visa card reward and they told me because I switched to another company they would not issue it. This was not part of the agreement of signing up. I would never give them my business again and I don't recommend this company for energy. ”
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I just signed up for my second year with Bounce Energy, and the pricing for this year stayed very close to that of last year. They have had some great promotions available, too - one was using the Friends Code which saved me $50.00. The code really did work.
I like this company because every time I have called with a question the phone is answered by a person - not a computer! ”
“ We signed up with Bounce for 6.9 cents per KWH. But, our monthly bills have been high compared to our old service provider Reliant Energy. Hidden fees were not told up front at all. We are actually paying 13 cents per KWH instead of 6.9 cents. Account manger never returned our call in this matter. For now, we are stucked until the end of our contract :( ”
“ I have been with Bounce Energy for over a year now. They very promptly notified me when my initial rate plan was expiring. When I went to get another plan, I found that those available to choose from were still very competitive with the offers others companies had to win new customers. This was a pleasant surprise as I am used to finding that the offers to keep customers are no where near a nice as those offered to those switching. Continue to be very happy with Bounce! Don't miss out on getting your discount. ”
“ Never had problems with this company, using this promo code for refer a friend credit is amazing. I've saved over a $1000 and haven't paid an electric bill in months. It was a difficult decision, but I'm glad I chose this company. Saving that much money puts more food on the table! ”
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you also get many additional reward offers. I am so happy I switched to bounce electric!
Rebecca F.
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“ customer service is terrible, when we sold our house in dallas . Bounce sent the final bill to an unknown address,so I never received the bill. So they sent it off to a collection agency without any follow up. I have paid the bill and found out that they took the info down wrong, stating that it was their fault,but they don't care and will not send me a letter stating that. They won't return calls, they lie and say they can not send out a letter like that.!!!!! They just lie and say that has to come from corp but wont connect me to anyone at corp. They also had two other ways to get hold of me after they got the bill returned for wrong address, phone and email are both correct. But they say that after you close your account they don't use those anymore.I would call that BS,use another company. ”
“ We have had service with Startex, Champion and Frontier and didn't have any problems with any of them. We shop around when the contract is up to get better rates with different companies. If any of the three companies had offered us the lower rate, we would have stayed with them. We just switched to Bounce and so far the experience has been great. We love the reward program idea... which we didn't have with the other companies. The prices were competitive for companies with positive reviews. I ignore the lower priced companies if their reviews are poor. Customer service on the phone was quick and the representatives were very helpful. I called 3 times before making the switch just to see how their phone service was. Thank you and good luck! ”
“ Bounce has been awesome. ”
“ Bounce energy is an excellent company! Competitive rates and they have a great refer a friend program! ”
“ I originally signed up for Bounce under a 6 moth plan, so I could test the waters and see how I felt about them. They offered a pretty low rate, so I decided to go for it. 6 months came and went, and my contract period with them expired. I had not experienced any problems with them, so I decided to renew, but my rates were *significantly* higher for the renewal. I decided to sign up for a year contract anyway, since I was already established with them.My biggest complaint with Bounce is that they have very poor customer support. They are a "take or leave it" sort of operation, similar to the utility providers with which we have no other option to use, like the water company. Bounce does not really focus on customer service at all. Electricity providers have competition here in Texas due to deregulation of the electric market, and there are quite a few energy providers one can choose from. You would think Bounce would offer more support for their customers, since we can choose our own provider, but Bounce does no such thing. They do not offer payment extensions, live chat support, or a decent average billing program. Their website is clunky, and archaic. Do not bother e-mailing them for support, because they will never respond to you. I have sent countless emails to which I have never received one reply. Once my year with Bounce is up, I am done with their company forever. ”
“ Looking forward to earning rewards. I I switched to Bounce Energy after Reliant customer service representative blatantly lied to me about the rates, service, and terms. I received a bill for $163 for 22 days. I just moved into the apartment and work in events so I am never home. The rate was very high. I am from another state and not accustom to deregulation etc. I asked the rep to thoroughly explain and she did not. Therefore I am here. I will be back to write another review in a few months. Looking forward to better service. ”
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Honestly a lot of people will complain about the rewards program and all of that but to me it is a non-issue because I save a lot of money on a monthly basis. My bill is usually never over $70 a month which makes me very happy. Overall a good company to use for your home.
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