Our Analysis of TriEagle Energy

I have not had the opportunity to choose electric company in about 10 years, but I recently moved and had to choose. I chose TriEagle and other than the first month everything has been fine. The first month was a bit of an issue with me since I received a $4.95 monthly charge plus the electricity consumption for just 5 days. I was not happy paying the $4.95 for such a short period. I understand things a little better now...not from the customer service rep, but based on my own research. My 12 month plan is about to expire and based on the powertochoose site today I do not see a reason to go elsewhere.

After 2 hours of searching through the cesspool that is the Texas electricity market, I came across TriEagle. I signed up for a 3-year plan with a rate I am quite happy with. The company does not add on every fee they can possibly lard on and even covers the TDU charge. They do things the way it ought to be done.

If not for its bogus $4.95 monthly customer service fee, I would consider them a perfect company. But you can't have everything, especially in Texas. It is early yet, but here's to TriEagle for doing things the right way (almost) and being the last legitimate electricity company in the State.

Have been a customer I think for three years; small company out of the Woodlands Texas; if you call they give the person by name who handles a function not an extension. Straight Forward and simple. They are the cheapest in Houston at .084/kilowatt hour but renewal this month just jumped to .093/kilowatt hour. All the others have minimums or other catch tricks. Even with distribution fees. I own an open 3,100 sq. ft. house with 11-12 foot ceilings and my bill was just $141 for June with temps in the mid 90's. House is set at constant 75 degrees 24/7; not adjusted.... Go TriEagle !!

I have been with TriEagle for a couple of years and had good experience. My contract is up for renewal, but I am disappointed to find that a number of other companies have plans available that are up to 1 cent/kWh better than TriEagle. I don't want to switch, but it seems that TriEagle is not as price competitive as they used to be

I've been with trieagle for a couple years now and I've ever had any problems. My bills comes around the same time every month and I'm always happy with what I'm paying. They have really reasonable rates. Since I never really have any issues I've only had to call customer service once a long time ago but I recall the rep being friendly and helpful. Overall I'm happy with trieagle as my electricity company.

It is fair company they don't rip you off

Decent rates, no hidden fees. I pay less when I use less power. I can pay with credit card with no added fee. Happy with their website. So far, so good.

Many power companies boast of cheap rates but hide many fees, Trieagle is more straightforward, simple and easy!

I was initially attracted to TriEagle because they have very competitive rates below 1,000 KWH, which is where we fall 8 months of the year. Most companies are much higher. We like the weekly usage recap and the set up / billing works fine. We have no reservations about recommending.

Man, a lot of people beat up on TriEagle. Apparently their customer service needs work, I don't know. What I do know, is my own personal experience has been great. The rates are cheap, the billing easy, and electricity has been reliable. I love the little weekly usage summary they email every week. Maybe if I have a billing issue I'll change my mind, but so far, I'm really happy with this company. I recommended them to my Mother, so that answers that question. Only complaint is the longer term contracts are more expensive than the shorter term ones, which is kind of lame. They were not when I signed up. So they only get 4 stars there.

I have used TriEagle for several years now and have no complaints.They send weekly emails with usage and trends compared against local weather, and they also provide plenty of other interesting usage data on their website. I have been a few days late paying my bill a time or two and have never been charged a penalty. The rates are very competitive, especially for consumers with a "lower than average" usage since they don't add more charges and fees if you fall below a minimum usage. They also pass along discounts and coupons for things like LED bulbs and smart thermostats. The only warning is to be sure you either renew or cancel at the end of your term, as the month-to-month plan they roll you into is much higher than average. They send plenty of reminders both via email and snail mail before this happens though.

I have been with TriEagle for 5 years. They are a good company which charges reasonable prices and provides meaningful information. However, their customer service is sorely lacking. Sometimes it is extremely difficult to reach them, and frequently when you do the agents are not terribly knowledgeable. It can be very frustrating to deal with them. Fortunately one doesn't need to confer with an electricity provider that often, but when one does it is usually important. So I am reluctantly leaving them, at least for the moment.

My experience with your customer service department was not good by any means. First of all you can't understand anything they are saying. I am assuming this is outsourced to a foreign country. Secondly, they did absolutely nothing and said that a supervisor would call me back in about an hour. It was 3-1/2 hours later and the supervisor was even harder to understand. Although the need for customer service was long gone at that point, I am so sorry I switched to TriEagle because its going to be a long year and I think I did a 2-year term with one of my account. I will not recommend TriEagle due to this horrible experience.

We have been with you a few months now, when trying to Pay our bill we find that it takes many trys before getting on your website to do this. It is very frustrating and time taking to accomplish this.

We have been with you a few months now, when trying to Pay our bill we find that it takes many trys before getting on your website to do this. It is very frustrating and time taking to accomplish this.

I have been a customer for over 2 years. I referred a friend in February 2019. It is now May 2019, I received my May bill with no problem however after speaking to several customer service reps providing every rep with the required information and I get the same song and dance. Not a returned call, not a letter from a Manager or Supervisor as promised. No referral gift card or reduction on my bill. This is the worst customer serviice or process.

Charlie palilo of sports radio Houston sold me on trip eagle. The pricing is perfect for me. Uncomplicated and straightforward. very reasonable. I'm not quite as impressed with billing though. I moved just over a month ago and set my new account on auto pay. Or so I thought. I just got an email saying my service was about to get cancelled. No bill in the mail. No auto pay. Customer service reset me back on auto pay. I'm hoping. Like the cable company I had a dispute with, I had a rep whose first language was not English and the potential for miscommunication is much higher.

I called tri eagle energy today because i noticed they have increased my bill by over $150(I had a $300 bill for a 1500 sqft home.) Lets start off by saying if u have any issues with your bill do not press the number that states that you are having issues with your bill you will be left on hold for over 30 minutes!!!!! Press the new service button they will answer in less than 30 seconds... NOW here is where you will wish you would have never called this horrible company. All this company wants is money and they do not care about any of there customers whatsoever. (THEY COULD CARE LESS ABOUT YOUR BUSINESS) I pay my bill online so i did not no my contract was coming up. so when it did expire they doubled my RATE!!!!!! Now I have a $300 bill, they have refused me the right to speak with there supervisor as well as refuse to help me with the bill if i sign a new contract.... This company is a big joke and a scam I am turning my bill over to my attorney if they don't not lower it to make it feasible to pay.....

Website doesn't work (at all!) so you can call to pay your bill, but guess what? you will wait for more than 20 minutes to get a real live person on the phone. What a mickey mouse outfit. Never again!

Not a bad electric company as long as you don't have to contact them. Wait time to speak to a customer service rep is 30+ munutes. I have paid my bill online for the past 10 months without an issue. Last month I went to pay online and I am unable to do so to as TriEagle upgrading their system. This was done with no advance notice from them!! Received an email from them yesterday saying I can now sign on to new system. Just tried and the new system is down!! Is this the way to run an electric company?? My time and money is good anywhere and I will no longer be spending ot with TriEagle....

My experience with TriEagle has been limited. The price plan is very good. However, the customer service dept is so lacking, it is not even funny. When you have a power outage, you can't call TriEagle and have them check it out. No. You must call the provider company like Centerpoint and get it reported and resolved. I expect more. However, the VP for Marketing stepped up. He is allowing me to terminate without fees. I have accepted his offer. I am leaving TriEagle with a better view but still leaving.

The customer service is an embarrassment to this company. They should be ashamed of the wait times and quality of information provided. I am done and wish I'd never signed up. THE WORST EVER... STEAR CLEAR. OF THIS ONE!

They apparently do not like people to pay their bills. My online login was not working. Strange, I thought... well reset the password. This takes you to a continual loop of receiving an e-mail to reset your password with a link to generate the same e-mail.

Now you have to suffer the absolute hell of contacting their customer service. No matter what time of day, the automated lady will tell you it's a 20+ minute wait. Waited 35 minutes to get a pick up/hang-up on one call.

Anyone else going through this ridiculous crap, here's my suggestion. Hit the commercial service option, they answer almost immediately. They will not help with your residential issue BUT just ask for a supervisor. They called me back about 5 hours later.

This leads to the final ridiculous experience. I asked about my login not working. She informed Tri-Eagle reset everyone's account info. Me: Did you notify prior to the change? Supervisor: No, what do you think I am doing now...

Low rate company, avoid....

About a month ago I got my service on TriEagle everything was very well plans were ok, but I'm a little disappointed with my first bill i live in a two bedroom apartment and I have nothing connected and I'm hardly ever home is a bit unusual for a two bedroom apartment gets the amount of $167.72 i use to live an a 2 bedroom house and was with another company and my bill did not rise $139.05 i hope and my next bill comes less than what I get this month

It is December 2013 and I have to say that this company still has HORRIBLE customer service. Especially after 5pm. Everytime I call after 5 pm to make a payment I get the most rude person who answers. Then they inform me that they are only an answering service and you cannot make a payment after 5pm because the business office is closed. They asked if I would like to leave a message that way someone can contact me the next day. Well that never happened so I ended up calling back at 4:50pm. Big mistake! I got the same answering service telling me they do not accept payments. Although on Tri Eagle's website it says that they accept payment by phone 24 hours a day 7 days a week. Then I located my bill and it says that you can make a payment 24 hours a day. So I try to make a payment online and the login system does not work and to contact customer service at the same number I have been dialing. Now no one answers the phone when I call. I called 13 times in a row and someone picked up then immediately hung up. I called 5 more times and the same rude woman that I spoke to earlier answered. I asked to speak to her manager hoping they can help me with the login in issue from the website. I get put on hold. Then when someone got back it was the same rude woman saying the manager was unavailable to speak right now. So I said fine, I will call back. I call back an hour and 18 minutes later. I had to keep calling for another 8 more times before someone picked up the phone.The same person answers the phone and says and i inform her that your phone system keeps hanging me up when i call and I have called several times. She says that she is not aware of any phone problems. So I ask if I can speake to her manager. Once again she puts me on hold. This time for 3 mins and 42 seconds and then she tells me the manager is on another call and can't talk to me right now. So I inform her that I am trying to login to make a payment and I'm having issues. She responds and says I can take a message and have someone to call you on the next business day. I said well no one ever does call me after I leave a message so what is the pont of leaving a message. I just need to pay my bill. Bottom line this company sucks. I am switiching to another electricity provider that actually has a 24 hour customer service representaitve that can assist.

TriEagle Energy has horrible online features, the online simply does not work. It says account number and email are incorrect when i obviously have the emails with BOTH in front of me. I'm convinced it's purposefully flawed so customers can't pay online and are more prone to late fees. There is no way to fix it but to call them, which is a great show of their customer service. All i want to do is pay my bill online and it provides more problems than ANY other service i have. I will not renew my contract with a company that has such poor online services.

I saw the excellent customer service rating and liked how they addressed complaints on this website. I thought their pricing was just a bit higher than the competition but would be worth it for good customer service over a 12 month contract. I called at 4:30 on a weekday afternoon to inquire - after staying on hold for over 10 minutes, the line hung up on me. Thanks for the customer service. I went elsewhere.

The TriEagle Customer Rep who signed me up on the phone said that having my account marked "priority" for 1-day transfer would cost only $1.57. Sure, why not? He did not know/did not tell me that CenterPoint charges $36. Yikes! TriEagle's price per kWh isn't so good that I will recover this charge over the next 12 months! Requested "consideration" by TriEagle since it was their Customer Rep who did not provide accurate info concerning charges. Of course, the answer was "NO!" Bad start for a new customer.

I've worked with multiple electricity companies. Chose Tri-Eagle because of combo of reviews and price, and could not be any more disappointed. I would cancel now if they would allow me to without penalty.

Here are the problems that I experienced in just the short period of time I've used their company:

1. Hold wait times.

2. My power was cut off despite not receiving an e-bill indicating that cut off was imminent. The ebill received was entitled: ""Your TriEagle Energy Electric eBill - Period (06/06/14 - 07/08/14) Due on 07/28/14" Nothing in the bill suggested that payment was due immediately or cut off was going to happen. They cut off my electricity on July 14th, which is a big problem in a Houston July with school kids home.

3. When I contacted the first representative, he was rude and gave me wrong information that suggested they had sent a notice of cut off by email. I checked both my inbox and spam and this was not true.

4. After the phone system cut off as I was trying to make by phone payment to get my power back on, I had to call back and got a second representative. He was more polite and had accurate information. He said they sent one notice of cut off by snail mail and what the previous rep said about email was not true. Snail mail is the bare requirement of the PUC that most established companies in my experience do more than. I had been out of town, and when I received my box of real mail, there was no cut off notice in it. When I told him the misleading nature of the ebill that said 7/28 cutoff notice, he told me to contact customer service.

5. When I contacted customer service, they sent an automated notice that said that they'd get back to me in two days. They did not email me but apparently later I learned they tried to call.

6. When I contacted customer service again, they sent me a generic email that did not address my concern and just sent me my most recent bill.

7. When I finally spoke to a "Customer Care Manager," she indicated that she could do nothing about this other than share my concerns with their staff. She indicated that it was impossible for me to terminate my service without penalty. And said in her follow up in part:

"The billing functions and disconnections functions, while obviously related, run on two distinct service loops. Your bill that you received showed the balance due and the new months billing, but the disconnection notices and process was also going on concurrently."

"The notification of customers of a pending disconnection by snail mail is required by the PUC unless the customer has specifically opted out from these notifications in lieu of electronic only notifications. To that end, we are exploring the addition of electronic notices for disconnections, but do not have them available currently. As for calling customers, this is simply uneconomical given the number of customers that periodically take advantage of the extra 10 days grace period prior to disconnection."

8. Customer service does not seem to be a priority to them at all. They seem like a small company that does not prioritize sending accurate and non-misleading ebills. Working with them is basically the worst case scenario you worry about when dealing with some random electricity company who has only recently started working with residential customers. I rarely leave negative reviews for anyone, preferring to informally work through misunderstandings, but this is the only recourse I have to help warn other consumers. There is no telling when they fix their ebill system, and no way to cancel without penalty if your experiences with them are below what you expect from regulated companies.

9. Despite not having a system for cut-off notices by email or phone in 2014, they will send you a lot of special offer junk by email. Oh. Joy.

10. I cannot recommend this company to anyone. YRMV.

Have been customers of TriEagle Energy for awhile now- over a year. We haven't had any problems from them. At least not until we wanted to move. We called to see if they offered services at our new area, we were told they did not. We looked up companies on powertochoose.org and LOW AND BEHOLD! Trieagle energy was listed! So we called back, were told AGAIN that our new residence was not in their service area. I confirmed it on the website that they serviced our area and so we called back again. The rep. started to tell us the same thing until we told them what we had found. Suddenly, guess who services the area with our residence?! So we switch services- went for days without power because of some mishap on their part. A month goes by, no bill has come. 2nd month and we are sitting in the dark. I checked the account and it still shows everything is good. No one let us know we would receive a new account number when we changed addresses (Although they swear all the reps have to say it. I guess they need to pay closer attention to their quality assurance recordings) No matter, because apparently they claim that they changed over our billing statement preferences- although nothing else changed over and we had to create and ENTIRELY new account online- somehow they switched that over. They lied. I went and checked out old account, which SPECIFICALLY SAYS that we wish to receive paper statements- since we aren't very good at checking our email. The new account just had some preset preference in there with email and paper- which we NEVER received paper billing statements OR a disconnection notice, but since "there isn't a way to prove a paper bill wasn't received" we still are disconnected and we still owe all this money we had no clue about. They can't prove I received a paper statement in my hand, so that point is worthless. We had our addresses forwarded and received our last bill just fine from our other place of course. If they sent the bill according to our last preferences- which they show they sent an email- they kept giving the run around stating we received an email and paper, but I don't show anywhere we ever received a paper statement looking at my account, but how would we know? I didn't even know there was going to be a new account! These people are scam artists. They hook you in and then jack you around. I don't think anyone in the entire place knows what they are doing. They just want to screw people out of their hard earned money just because they can.

When our electricity plan expired several months ago we shopped price of other companies and picked TriEagle Energy. As anyone knows, these type companies do not actually provide service, they just skim off whoever owns the lines in your area so having service is not the issue. The issue is that their payment structure is such that it is virtually impossible to pay an invoice on time. Given that they only 15 days for payment and the clock starts ticking as soon as the invoice is generated, not mailed. Then allow for mail time, time to process the payment and mail back and they conveniently always "Claim" they it was not received by the due date, postmark is irrelevant. So they asses a $250+ penalty on the majority of the invoices we have received. Yes they may have lower prices but beware that they more than make up for it in bogus charges. Buyer beware! I have requested that they allow me to buy out my contract as that would be less expensive than continuing to be hit with bogus charges. I can only imagine how they will rape me on this but I will follow up and let anyone that cares know the outcome.

Don't do business with these people. They will lie to you and cheat you. I have a bad back and am on very limited income so I have to look for the best deals I can get for everything I buy. I was told my highest rate would be 10.6 plus taxes and would not be any higher. Well taxes were not much. Then what they did not tell me was about the delivery charges. I just got my first bill and it came to 14 cents per kwh. I have never paid this high a kwh . Unfortunately I have a three year contract I have to deal with. I can't afford the cancellation fee of 700.00 dollars so I guess I am stuck. I hope I can save someone else this kind of financial grief by writing this.

I have been a trieagle customer for a year. Experience has not been great. I set up a deferred payment plan and was told I was approved and to make a small Payment, which I did. It took forever, I was on the phone with the agent for almost 45min and placed on long holds. I figured I was ok they are working with me until I receive a notice of disconnection 2 days before disconnect date. Really??! Called customer service no help, no one is on the same page and again long holds. I have never had a company who will not work with you in the time in need I have an infant. I was basically told oh well there is nothing we can do. Not to mention I just renewed with you all BIG MISTAKE! After my term is up I will not be renewing. anytime I see trieagle and I am able to leave a review it will NOT be good. I will be filing a BBB complaint and spreading the word about not going with you all. Learn good customer service and to help your loyal customers.

I thought I had a good company be aware they don't tell you everything up front and they don't care for loyalty. Or if you pay on time. All they care about is that they are always right and you as a customer are wrong and just deal with it or pay the cancellation fee. No Cust loyalty

For 3 months in a row i tried making a payment over the phone with there automatic system. Well it did not work and i got charged with late fees. i spoke to Lyneez "nice name right" anyway i spoke to this worthless person who claims is the director of nothing. i tried to make a payment over the phone for a 3rd month in a row. the system kicked me out this time and i had to talk to a customer service rep. They will not give me credit back on the late fees since they have already honored one before. However i tried making a payment again today on the phone and the system kicked me out to a rep. they tried telling me there was nothing wrong with the system. i laughed, why am i talking to you again if nothing is wrong with the system. Even there Facebook page says "we are experiencing technical difficulties with our phone line" no kidding. bottom line is this company blows, there customer service is a joke. i will never use this company agian.

I recently found out that for the past 5 months, I have been paying at a holdover rate that is 30% more expensive than my previous rate. When I transferred my service over to a new residence, I did not know I had to start a new contract. Trieagle never sent me a notice to start a new contract or explicitly notified me that my rate would change. I understand that I should have paid better attention to the fine print but Trieagle NEEDS to be more considerate and helpful to their customers. When I sent a stern, but nice, email to the customer care center with three suggestions on how others could be notified of starting new contracts when transferring services, customer service replied but never mentioned my suggestions. In my experience, this company did not care about customer feedback and were compassionate. When I told Trieagle that I was leaving, they did not care to even ask why.

They are one of the most expensive, worst customer service and highest penalty Stay away at all costs. Once you sign up their 20.00 per month penalties is almost worth the additions cost per kwh that they charge over a number of other companies.

We sold our house and I called them to put in a close order. All went well with no mention of a termination fee since we were moving to a regulated area and no mention of needing any additional documentation . A week later I get an email telling me they are going to charge me an early termination fee and that I need to call them. Their customer service rep is rude and says I now need to get them a copy of my lease. His supervisor, Curtis, is even worse and there is no concern for the customer or the inconvenience that are now causing Really, what if I moved out of state or country. This is totally uncalled for and is a way for them to sneak in an unexpected charge. Watch this one very carefully. They should have asked for it during the phone conversation and not try to put it in small print in an email that is confirming you closing your account.

I called TriEagle 45 days prior to the end of my contract to discuss my renewal and the new rates. I questioned other rates from a few competitors and told the representative that "If I decided to switch to another carrier, how soon can I switch without a penalty?" I was informed that my contract has a 31 day period that allows me to switch WITHOUT PENALTY. My switch date was 25 days prior to the end of my contract.

I received my final bill and there is a PENALTY on it. I called TriEagle and asked the same question and I was told again that I have 31 days prior to the end of my contract to switch without penalty. The Representative was also confused as to why I should have to pay a penalty.

She spoke with a supervisor and came back to the phone and said "Sorry ma'am but you ONLY have 14 days prior to the end of your contract to switch. I was wrong and the person who told you that a few weeks was wrong also. You have to pay the penalty or switch back to us to meet the 14 day period.

I told her that I don't believe that I should have to pay a penalty due to MISS-INFORMATION FROM TRIEAGLE! She said there is nothing she can do and that was that. I'm still waiting for a supervisor to contact me to resolve this.

I changed service (primarily b/c Trieagle customer service was very bad). Last date of service with Trieagle was Nov 2014. I closed account with zero balance. TWO YEARS AFTER LAST DATE OF SERVICE I receive notice from collections agency indicating that I had a balance and I owe Trieagle approximately $50. At this point, it is not that $50 will financially crush me ... it is that Trieagle made no attempt to notify me that I still had balance. And for me to receive collections notice TWO YEARS AFTER LAST DATE OF SERVICE is a cheat. I am left without my paperwork indicating payments made. All my old statements are long gone.

I had TriEagle b/c my Township signed me up for it. I switched back to my original company, JCP&L. I get a letter from a collections company that I owe $298.95. I have no record of any outstanding money owed to this company. Upon contacting them, they are not willing to send me any bill or statement showing that I owe this money. I paid TRIEAGLE through JCP&L who states that I am current with all my payments and as far as they are concerned, I do not owe any money.
3/15/17
1. Called Collections Agency about letter. I was told to contact the company, TRIEAGLE.
2. Called TRIEAGLE, I was told to call JCP&L.
3. Called JCP&L and was told that as far as they were concerned, I do not owe any money to them or TRIEAGLE. I was told to call TRIEAGLE and request a statement or bill.
4. Called TRIEAGLE again and was transferred to in-house collections. I was told that they were going to send me a statement/bill via email. At that point, the woman hung up.
5. I never received anything via email.

3/16/17
1. Called TRIEAGLE again. Customer service stayed on the line with me as he contacted in-house collections. I was told that they would not provide me with a statement or bill contradicting what they told me the day before.