Compare Penn Power Electricity Rates & Save 13%

Penn Power Service Territory

Penn Power distributes electricity to more than 160,000 customers in some or all of these western Pennsylvania counties:

Penn Power serves these cities:

• Butler
• Ellwood City
• Grove City
• New Castle
• Pittsburgh

How to Start New Penn Power Service

Getting set up with Penn Power is easy and convenient. Just visit the Penn Power web site and simply fill in the online Start Service form.

Start requests take at least 2 days to process and First Energy will send you an email confirming your start date.

Customers should call the Penn Power Contact Center if they need their service turned on sooner.

Be ready to supply:

• Service Address: The address where you want your service turned on or switched.
• The start date for electricity service.
• Personal Information: You will need your name, phone number, email address, and your Social Security Number. These will be required.
• Penn Power will do a soft credit check to determine if a deposit is required.

Will I Need to Pay a Deposit?

Credit Rating -- Penn Power has the right to check your credit history and level of credit risk to determine whether a security deposit is necessary. Other factors include whether the customer was previously disconnected or has unpaid energy bills.

TIP -- Be sure to unfreeze your credit. If you have frozen your credit with any of the major credit agencies, you will need to have it temporarily unfrozen before you submit a new service request.

Pay a Deposit -- Penn Power must notify you in writing within 3 business days about the specific reasons why you are required to pay a security deposit. PA law states that deposits cannot be greater than an estimated two months usage.

PA State Laws About Utility Deposits

• Deposits cannot be greater than an estimated two months usage.
• Customers have 21 days to make a payment after the utilty sends them the deposit request notification. However, customers have three months to pay the full deposit.
• Penn Power can hold the deposit for 24 months. If the customer pays their bill in full and on time for 12 consecutive months, the deposit will earn interest.
• Customers have the right to use a guarantor who is a credit-worthy customer with Penn Power and can pay your bills if you fail to do so.

Understand Penn Power Delivery and Supply Charges

In Pennsylvania, residential customers pay for both the cost to deliver their electricity as well as for the amount of electricity supply that they use.

Understand Penn Power PTC Charges

When deregulation began in Pennsylvania, all utilities that wanted to participate in consumer choice had to sell off their generators. However, the PAPUC requires these utilities to provide electricity supply at a default rate to customers in their service territory who don't shop for a retail supplier. As a result, these utilities must purchase their electricity supply for the default rate from generator companies.

The PAPUC oversees Penn Power's default service rates. Penn Power's supply rate represents generation supply costs that are passed without mark up directly through the utility onto their customers. This default supply rate is also called the "Price to Compare" or PTC.

Price to Compare (PTC)

The PTC default rate represents the actual price (both generation and transmission) the utility pays for the electricity. It not only includes the generator company's price for making the electricity but also the cost to transmit it from power stations over high tension power lines to Penn Power's local electrical switch yards. From there, the electricity is distributed throughout the Penn Power local electrical grid for delivery to homes.

In Pennsylvania, First Energy's utilities set PTC rates by holding auctions to line up their electricity supplies. Auctions are held four times a year to cover four delivery periods. Consequently, Penn Power's PTC rates change every March 1, June 1, September 1, and December 1. When the auctions are completed, the PAPUC must approve the prices for both the generation supply and transmission.

For customers, it means these electricity rates can vary seasonally; low some months, higher the next - notably during the summer.

Penn Power Current PTC Residential Rate:

10.389 cents per kWh, expires 1/31/2025

NOTE: There are approximately thirty-five borough-owned public power systems in Pennsylvania. These purchase energy for their local residents. Many prohibit residents from shopping for their own provider. If you live in one of these communities, check with your local government to learn more.

How Much Do Penn Power PTC Charges Cost?

The DOE EIA estimates that the average Pennsylvania residence uses an average of 864 kWh each month. Therefore, an average PTC bill roughly breaks down like this:

Understand Pennsylvania Energy Choice

Pennsylvania electric consumers are free to choose their own competitive retail electricity supplier. These alternative suppliers shop deals with different producers on the wholesale market to offer competitive rates. For that reason, their rates are not controlled by PAPUC the same way that utilities are. This lets retail suppliers to offer competitively priced fixed rate plans for a variety of term lengths.

Though it can seem confusing, shopping electricity plans is an easy process. The trick is finding the one that meets your needs. That's why retail energy suppliers in Pennsylvania offer two types of plans:

Penn Power Coupons, Energy Promotions, Discounts, Rebates and Promo Codes

As your local electric utility, Penn Power offers several rebate and energy efficiency programs to help customers reduce their monthly bill by upgrading their home's energy performance. Some programs also offer money-saving incentives while others could make paying your monthly bills much easier during those expensive winter months.

Read Penn Power Reviews

Penn Power serves a mid-size east-coast regional market segment. For that reason, western Pennsylvania customers can get a good idea of how well it compares to similar sized utilities in similar makrkets. While Penn Power is not accredited with the BBB, it is the top eastern mid-sized utility in J.D. Power's 2021 utility residential customer satisfaction study. The utility also rated well in Escalent's 2021 Utility Trusted Brand & Customer Engagement™: Residential study.

How Do I Get the Cheapest Penn Power Rate?

Shopping for a new Penn Power Customer Choice Plan can seem daunting at first. But, once you understand how it works, it's very easy and straightforward. To begin, you should have these three things with you when you shop for electricity.

1. Your current bill. Your past usage per billing period can help you estimate a how much a plan might cost you each month.
2. The current Penn Power PTC and expiration date. Knowing the current Penn Power supply price lets you compare rates offered by retail energy suppliers. This way, you can get a better feel for what suppliers are offering, for how long, and if any of their incentives make their price work for your family's need.
3. Your Penn Power of Pennsylvania customer account number. This 10 digit number is located on your bill. Having it handy lets you sign up with a retail supplier right away.

Bill Questions? Electricity Out? Contact Penn Power!

Having problems or interruptions with your Penn Power electricity? Here's the proper people to call.

Penn Power Billing Problems

• First thing to do is contact Penn Power. If you are having trouble paying your monthly bill call Penn Power's Customer Service: 1-800-342-5775. Have your account number ready.
• Need extra time to pay your energy bill? Customers can apply to the Customer Assistance Program (CAP) by calling Customer Service or by applying on-line.
• Residential Customers aged sixty (60) years of age or older or a residential customer receiving Social Security or an equivalent monthly pension payment can request to extend the due date of such customer's bill from 20 days to 30 days.

The PAPUC requires all PA public utilities to offer Budget Billing. This typically involves taking your annual electricity costs and averaging them out over the cost of the year. This ensures that customers aren't hit by suddenly high bills at peak times. Call Customer Service or apply on-line.

Penn Power Emergencies and Outages

All power lines are extremely dangerous! Never attempt to move a downed power line by yourself. Call 911 and then notifiy Penn Power.

• Report safety hazards involving power lines immediately to Penn Power at 1-800-342-5775.
• You can also report downed lines or outages at Penn Power's website.
• Check Penn Power's current electric outages as they are being repaired.

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