Our Grading of NRG Home

Rating Overall

show/hide details


How Ratings Work

NRG Home Plan Summary

Total Plans

3

show/hide details


View NRG Home Plans

Customer Reviews of NRG Home

Reviews Overall

show/hide details


Read Reviews

Most Recent NRG Home Reviews  


Highly Recommend NRG
NRG provides the best cost, service, & support. Just make sure to call after the introductory period to guarantee you keep getting the best rate. It takes just a couple minutes. The representatives are extremely professional and efficient. I definitely recommend you consider NRG. Joseph from Dayton OH

Must Read:
I read all the 1 star reviews and realize they all have something in common. You people were stupid and never called back after the 3 month promotion to keep the fixed rate, like the rep said.

I would highly recommend NRG, just dont be stupid and not call back when the rep says, because yes the rates go to variable if you don't call back. Just as they say. Give NRG some credit.
Amy from Eastlake OH

Customer Service and Rates
Great service I'm very happy with my customer service experience and lower bill. Cindy from Bridgeport TX


4-5 Star Reviews: 18 (13%)



Awesome Experience!

I tried it in a Sams called back in 3 months 3years later im saving money and getting checks

Rick Waters from Coraopolis, Pennsylvania
December 29th, 2020

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

3-4 Star Reviews: 3 (2%)



Shop around

Had NRG after a bad experience with other supplier that almost doubled my rate after it expired. And paid high amount for 3 months not paying attention
NRG would have kept bus but price went from 6.7 to 7.6, therefore I called Frintier and now I'm paying less than I am now. Easy over the phone sign up
Ther

Joseph Moffitt from Allentown, Pennsylvania
November 2nd, 2020

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

2-3 Star Reviews: 3 (2%)



Rates get ridiculously high quickly

Signed up and rep was nice, customer service is nice but if you are in a variable rate agreement you better check your rates closely. Got the rate I signed up for 2 months and then it went up 23% in month 3 and another 16% in month 4....really!!!!! I beleive this company just takes advance of people. Still with the utility providers, at least they have to justify their rates with the public utility commission!

C-Real from Pittsburgh, Pennsylvania
January 11th, 2019

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

1-2 Star Reviews: 116 (83%)



Charged Twice as Much as PECO Rates

I don't remember signing up but it was only after reviewing my outrageous bill in detail did I realize that NRG was charging me $0.119/KWH when PECO's pricing was $0.0640...nearly double the costs and I had been paying that rate for over 2 years. Shame on me for not looking at my bill closely but shame on them for charging nearly double PECO's rates. In all, I think I paid nearly $2,000 more than I should have for the past 24 months!

Sally from Skippack, Pennsylvania
June 24th, 2021

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

NRG Home News  


No applicable blogs have been written


NRG Home FAQs  


What is the cheapest plan that NRG Home has?


The cheapest plan NRG Home has is Electric Choice Plan 6 Month, with rates starting at 0.00. This is a 6 month plan.

Where can I order NRG Home electricity?


NRG Home has electricity plans in Illinois, Ohio, Massachusetts, Pennsylvania, Maryland, and New Jersey

Where can I order NRG Home natural gas?


NRG Home does not have any natural gas plans

What do customers think about NRG Home?


That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average NRG Home customer review is 1.6 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.

All NRG Home Plans  


Plan Name
Company
/
Rating
Length
Price
VS. PPL
6 Month Fixed Rate
6 month
Fixed Rate
10.40¢ / kwh
12 Month Fixed Rate
12 month
Fixed Rate
11.30¢ / kwh
Best 3 Month Plan
3 month
Fixed Rate
7.10¢ / kwh
5.8% under market rate
Compared to the current PPL rate of 7.5400¢ / kwh