NRG Home -- Profile Analysis

Yall are stupid....like seriously....the rep told me to remember to call after the 3 month promotional rate..and I did! WOULD YOU LOOK AT THAT THEY DROPPED ME TO 6.2 cents per kWh! PEOPLE!!! Please dont be stupid and call to update the rate on time!!

Great girl in the store, told me that the price would be promotional and I would need to call to lock in price after 3 months, now I get cash back on my bill and a right plan for myself, if you dont call your rate will go back to variable just like com Ed already does. Its really simple. Happy customer

I signed up with some guy in Walmart. I usually don't stop at those kind of things but he seemed so happy i had to see what it was all about. I signed up before thanksgiving. First bill i saved a few dollars. I noticed a difference when my bill went from $220 down to $175. I saw these reviews and noticed everyone saying the same thing. The very few writing 5 star reviews are satisfied with NRG's service. Call and keep the program. Everyone wants to write a bad review when something doesn't go their way. Nobody writes a good review, when it meets their expectations.

The people, service and saving are great. I would highly recommend them.

Everyone complaining that their rates went up, its because you didnt renew like the rep told you to. Its not that hard to understand. If you renew, youll keep your rates low.

NRG saved me so much on my bill. I was paying $233 of the 2 fees they take off, and my bill was only$476. They reminded me to call back after 3 months or my rates would go up. In glad I called back.

The customer service representatives were very nice. I switched with NRG a few months ago, and when they stopped me, they reminded me to call back, so my rate didn't go to a variable rate.

I tried this out and I liked it. I almost forgot to call back to keep the fixed rate. They saved me a few $100 across the 3 months. I would highly recommend them.

Whenever I look at the reviews from something, they are full of hate, and the bad reviews, not so much good, so I will leave my experience. It only took NRG to appear on my bill, and when they did my bill went down $137. They had me put a reminder in my phone to call them back in three months, and when I called I got the 5% cash back, and my rate was still really low. Now I'm earning money back for my electric. It's like being paid to use electric. I would highly recommend them.

I highly recommend them!! The reps are very nice and informative! You just gotta call back at 3 months to keep your low rate. Please listen when the reps tell you things they work there and theyre the experts. Thank you NRG

Great service I'm very happy with my customer service experience and lower bill.

I read all the 1 star reviews and realize they all have something in common. You people were stupid and never called back after the 3 month promotion to keep the fixed rate, like the rep said.

I would highly recommend NRG, just dont be stupid and not call back when the rep says, because yes the rates go to variable if you don't call back. Just as they say. Give NRG some credit.

NRG provides the best cost, service, & support. Just make sure to call after the introductory period to guarantee you keep getting the best rate. It takes just a couple minutes. The representatives are extremely professional and efficient. I definitely recommend you consider NRG.

I changed due to pricing snd am selling my home so I took a shorter contract period

The rep in walmart was very informative, and honest with my rates. I even went to the energy choice website and made sure the company was lagit. I told the rep the first time that I wanted to do more research because I had read the reviews over and over again. What I had found out was, the rep was telling me all the truth.

I would highly recommend this company as your supplier. They have saved me $67 a month for the past few month, then I called back to renew my rate.

My bill was cut in half!!!

Helped decrease my bill significantly and gave me more control. Highly recommend.

I had a very easy time signing up with NRG HOME online for their services for gas and electric. I also have call their customer service and they are very nice and helpful. I'm glad I switched and hope to be a long time customer.

Quick sign up and they had the lowest price.

Their three month promotional deal was great. We'll see in September if rates normalize after a spike in fuel costs driven by inflation and market demand

Good

There was a mistake made and when i tried to register my account i could not do it called nrg and they did say that by mistake my account had been cancelled. the rep on the phone got a supervisor and the 2 of them worked it out. thank you

We just signed up with NRG and it has been great. Got our first bill and it was the cheapest it's been in awhile.

My experience was ok I guess but my Bill is still high

the transition was without any problems. Highly recommend switching from National Grid expensive electric toNRG.

Easy to change

I couldnt believe transferring to NRG would save me so much money on my electric bill. I thought it might be a scam , but I have been pleasantly surprised. No problems so far

So far so good with NRG...I left National Grid for NRG and even though NG lowered their price pew, NRG is still lower and service seems fine, I have had no issues with NRG.

12 months is the best experience for staying competitive. Only downfall, I wanted to stay with them but staying competitive is not there strong suit.

Great company, knowledgeable employees, only problem once u've used your fixed contract they get expensive from their on. They have good promo's, and now fair teaser rates, they used to be better. Highly responsible company so if rates are not the issue I highly recommend.

Im Not in NRG but soon will be .. you people ALL of you who wrote a negative reply about NRG you need to understand that its not there fault as Humans beings we are all looking for that "DEAL" but how long do you really think its going to last yes they give you treats to join but they also mention that its INTRODUCTORY offer meaning its going to change and the funny part its right there in-front of you but like ALL humans Me included we dont read the fine print .. it clearly tells you that after the introductory offer that if you do not reply back your rate will go to a Variable until at which point you decide to reup with the Utility, People its YOUR RESPONSIBILITY to read your mail not NRGs so stop your bitchin and start reading enough said

I tried it in a Sams called back in 3 months 3years later im saving money and getting checks

I like the 3 month pricing plans. This is the second time I am using their service. I enjoy the competitive rates cause I have an all electric house.

Great so far, make sure you call a month after you sign up to ensure you'll retain promotional pricing. They'll also extend it another 3 months if you ask.

Good communication

Satisfied

I switched to get my electric costs reduced, they had a great plan, and service. I like the weekly summary review of energy use -- very user friendly.

Like the weekly energy usage chart.

I had a good experience with signing up with NRG

I love the service n savings

great

Their three month promotional deal was great. We'll see in September if rates normalize after a spike in fuel costs driven by inflation and market demand

Initially seemed like a good deal and they offered incentives. Never recieved the incentives and my current rate is more than twice the standard. Not only a let down, but financially harmful when you get a bill obsurdly high, while living on a fixed income. Seems the phrase "thank you for your Service" is a precursor for seperating those in need from their financial resources. Nothing like being a Disabled Vet on a fixed income who serving as Hospice for a dying relative, while being taken advantage of by a utility provider. Beyond that, their Customer Service Rep and their Street Team, Marketing Reps were very personable. Not a people issue, a practice and procedure issue.

I choose NRG because they had the best rate. I only chose a 3 month plan and even though it started in Jan they are saying Im month to month now. Still the rate is cheaper so I guess Ill stay month to month. I wish providers would offer competitive rates to keep current users, but it seems nobody does.

My experience was ok I guess but my Bill is still high

Obviously best rates make a difference. Keep offering low rates and you will acquire and keep customers.

Rates are adjusted QUARTERLY to undercut the distributor and that is why our plans are 3 months long. March, June, September, and December are the months to call and check in. A good rep will explain that to you multiple times before the end of the signup, but if they did not it is also in writing on the email confirmation, cancellation form, and welcome letter you will receive. What some folks fail to understand is that we cannot possibly remember every face nor force people to pick up the phone or stop in for the 3 minutes it takes to renew your account and always make sure youre saving a few bucks. YOU MUST EITHER CALL TO RENEW OR TO CANCEL TO AVOID THE VARIABLE RATES. I try my absolute best to inform people to the best of my abilities but I can't speak on anyone else's behalf. I wish things were a little clearer and that folks were trained better, but unfortunately that is over my head and I did feel compelled to write this to clarify that it is the customer's responsibility to maintain their account. We have hundreds of thousands of customers, reminder emails get lost and we cannot possibly remember every face, so please put your dates on your calendars.

We are a good company that does a ton of charity work, employ thousands of Americans, and are working on better technology to generate cleaner energy for our future generations.

I hope this helps.

Had NRG after a bad experience with other supplier that almost doubled my rate after it expired. And paid high amount for 3 months not paying attention
NRG would have kept bus but price went from 6.7 to 7.6, therefore I called Frintier and now I'm paying less than I am now. Easy over the phone sign up
Ther

I love the service n savings

Im a new NRG Home customer and so far so good! Hope to continue as a customer if pricing is better then others and customer service continues to be accommodating.

They did not save me a penny!!! In March and April 2020 DPL's prices was 4.4 cents /KwH. NRG charged me 10.4 cents per kWh and 11.5 cents in April. If you want to save money DO NOT USE NRG!!!

I dont know how these folks sleep at night, honestly. My elderly mom who is on a fixed income got talked into switching to this company while she was shopping in Walmart because they were touting supporting renewable energy solutions and she wanted to be a good citizen and support that. Long story short, that shopping trip cost her a total of $541.09 over the past 10 months. Her most recent electric bill for her modest 1500 square foot home was for $826.25 for one month!! I looked at what the default utility rate on that bill was and she paid $352.89 MORE ON ONE BILL than she would have had she not switched. These folks are predatory criminals. They should be ashamed!

NRG sells you the systems, then sells off the lease contract to Spruce Power. NRG passes on servicing and customer is stuck with a Spruce Power who does nothing, no return calls, no emails. Makes one thing that about the relationship. In the end , customer and consumer are screwed.

Initially seemed like a good deal and they offered incentives. Never recieved the incentives and my current rate is more than twice the standard. Not only a let down, but financially harmful when you get a bill obsurdly high, while living on a fixed income. Seems the phrase "thank you for your Service" is a precursor for seperating those in need from their financial resources. Nothing like being a Disabled Vet on a fixed income who serving as Hospice for a dying relative, while being taken advantage of by a utility provider. Beyond that, their Customer Service Rep and their Street Team, Marketing Reps were very personable. Not a people issue, a practice and procedure issue.

Signed up and rep was nice, customer service is nice but if you are in a variable rate agreement you better check your rates closely. Got the rate I signed up for 2 months and then it went up 23% in month 3 and another 16% in month 4....really!!!!! I beleive this company just takes advance of people. Still with the utility providers, at least they have to justify their rates with the public utility commission!

Not enough time to accurately be able to assess

The sales guy got me at Menards. He worked for NRG Engery. He showed me the rates and I asked him if he could show me the fine print details, especially as it relates to cancellation. He said he would email them to me and had me enter my email on a tablet and click the box that I want to receive correspondence. I did so and it turns out that one action signed me up for the service. I was livid and called the company to make a complaint about this man. I was going to sign up anyway but being tricked into it was no cool.

Anyway...that bit of sleaze and slime aside I enjoyed a low energy rate for six months. My mistake was that I did not select a new provider to take effect before the variable rate changed. When it changed in the month of December (yes during the holidays) I did not have my eye on the ball and the rate doubled from almost six cents per kWh to nearly 12 cents. My electric bill is already on the high side because we have electric heat so this snafu meant we got a bill for over $1000!!! The following month was $800 because it takes times for the providers to be changed. Those bills should have been half those amounts so I threw away roughly $900.

This company is con artist, they will get you with 3 months special rate than your bill will double, or like mine went up 400%. PLEASE STAY AWAY. They got me at Menards with $50 dollars gift card, i regret my decision. Please be wise, do your research.

I went from paying $0.05 a KWH to 0.12! Make sure you are paying attention when the promotional rate it over!

They have been charging my dead father for 10 months and still won't close his account. I have been calling every month or two since January. They always tell me it is in the process of transferring but they can't do it yet until somebody takes over his place. They have someone else call me back in two weeks to tell me the same thing. It has now been 10 months and I have a bill for over $500. His electricity was turned off 9 months ago. They are just stealing his money. It is coming up to the day where I can close his account but they still have not removed this bill. They are a horrible company with horrible customer service. Be aware they will cheat you out of money.

Like others, I signed up for a promotional rate with an offer of free airline points. The good rate held steady for several months, then it went from less than 5 cents, to 5 1/2 cents, to 9 cents and then up to 12 cents. It happened before I realized it. There was no notification. Are they within their rights? I guess so if they don't mind losing my business.

I, like others, fell victim to their promotion scam. I signed up at Menards, I knew that there would be a jump in price after the promotion period. But I didn't realize it would more than double. Defiantly stay away from these guys.

Didn't email, mail or call to notify my 6 month contract was about to expire as they are required to do and instead started charging we 17 cents per kWH instead of the 10 cents on my contract. I'd suggest finding some one else to sign up with.

I'm a customer of DP&L. Met a lying NRG sales in shopping mall and was told to provide a bit personal info for their survey for gift card. 1 hr later, I got a confirmation email stating I already switched to NRG services. Called NRG customer services and was told they cannot cancel this contract even though it has no my consnet. I told them on their statement, it says I can also cancel this contract within 7 days with no charge, but they still refused to cancel it. Called DP&L to solve this scam.

They suck you in with a lower rate that quickly doubles after a 90 day period. Then they statebit will take 2-3 billing cycles to transfer to original carrier. B.S. Dont fall for these folks.

They're scammers!! Charged my bill $500!!! When they say they will save you money! Don't listen! Just say no like I wish I would've. Then when I tried to call about the problem I was on hold for 10 minutes and still nobody answered! Horrible company!!

After the promotional price my rate increased, but slowly. In November my bill went from $50 a month to $125. December $160. I'm afraid to see January's bill. I switched back to AEP. Never again. If I could they will get a 0 rating. Rip off!!!!!

Im such a fool wanting those southwest points little did I know NRG was hiking the price through hidden small print deception til I was paying double
Im embarrassed and angry at myself and have nothing but contempt for the greed of NRG. I will share my story with all the public outlets I can as long as I can. NRG is evil

They hook you with a 3 month low rate, and they double the going rate!!! Beware.....

More than doubled my bill in December. 600 dollars. Then after I canceled they sent me another 500 dollar bill. These people should be in jail. Hope they burn in hell

NRG salespeople are liars, not once, but twice I was told that they their electric rates would be lower than Duke Energy. I was not told by either salesperson that it was only for the first 3 months. After 3 months the rate went from 5.8 cents per kWh to 7.95 cents per kWh to 9.7 cents per kWh the next month and for the next 7 months it stayed at 11.9 cents kWh. Meanwhile Duke energy rates averaged 5.7 cents per for the whole year. I even saw the salesperson again in the same store when he came up to me to try to sell me again and I told him my electric bill had skyrocketed and he told me again that the rates should be lower than Duke Energy and that I should call and complain. He even wrote down the number. I called them today and am awaiting a call back from the manager. I cancelled my service last month and they said it will take 2 months to cancel my service, which means I will be billed for the next 2 months at the OUTRAGEOUS rate of 11.9 cents per kWh, while Duke Energy rate is 5.62 cents per kWh. I'm sure I am not the only person this has happened to. If anyone knows of a class action suit against them, please share.

I got burned by NRG a year ago after their huge rate increases month-after-month once my first promo ended. I decided to try again to get the Southwest miles promo offer, knowing I need to cancel or renegotiate rates 1 month before my promo ends. The problem is, you can't get through to customer service. Hold times go over 30 minutes, and their emails go unanswered for a week and when they finally reply, they say they can't discuss by email so I have to call again. Tried calling again but couldn't get through - endless hold times. I then sent an email to cancel and it took 2 more weeks for them to process and say okay, that'll take 1-2 months. I was being super pro-active but now I'm going to be stuck with them for up to 2 extra months at what will likely be insanely high, undisclosed rates. I even wanted to stay as their customer if they could lock me in to a good rate, but nobody would pick up the phone to talk!!! If I were CEO of this company, I'd be absolutely furious of how their operations are run.

This is a scam designed for regular people to forget to call when their plan expires. Then they simply double your rate!!! 30% increase per month. It's amazing that this is legal!!!

Winters in Illinois sucks bad enough but with an electric heater and these greasy people handling my electric bill it just pissed me off! 300 dollar electric bill for a one bedroom apartment!!! 0.12 kWh!!! Enough said!!!!

Pathetic customer service...they cheat you...every billing cycle the rates go up and when you call to fix it they say it would take 1 to 2 billing cycle to get the rate adjusted and if you want to cancel it for that also they say will take 1 to 2 billing cycles...so its a big trap...totally avoid these cheaters...

I live in a 800sqft apartment and thanks to the doubled rates of nrg over aep I'm paying 400+ a month for electric, cant reach them on the phone waited on hold for 2 hours

DO NOT ever pick NRG. This is a company run by full of scammers. I'm searching for that sales guy who gave ma a 5 dollar gift card and made me pay several hundred bucks unwantedly. This is beyond scam. They spike up the rate so high that your bill comes as a heart attack. NEVER AGAIN.

SCAMMERS, I wish I can go back to that Walmart sales person whom offered me the deal of a lifetime to whoop his a** back into his moms womb. My bill was always $200 now Im paying $450-$500 . NRG IS TRASH & A BUNCH OF BS. Fraud ALERT.

Got sucked in based upon getting some American Airlines miles. Four months later, I was paying over .70 cents per therm when everyone else is at .36 cents per therm. Did not realize how much it was until 18 months later due to a billing/credit card error when I got a $3,000 bill. When I called to discuss it, they kept saying how they were not obligated to do anything but would refund me $380 out of the outstanding charge. Never again!

will double / triple without warning immediately after promo time frame ends.

I was in Sam's club shopping a guy stopped me and he convinced me to switch that it would save me money. It was great at the .056 rate and then after 3 months it jumped to .072 and then .097. He did tell me it was variable but in over 5 years it has never gone above .067 with the other provided I had.

So i called and they wrote me a check for $150 to get me back to the .056 rate and then i cancelled after cashing that check. They called me back the following month because they were going to give me a check again if it didn't drop back to the .056 rate and since I had cancelled they said well we aren't giving you a check.

So in the end the game is if you like the introductory rate you can keep that rate but you must call every 2 months to lock in that rate because it takes 1 month before the rate goes into effect so if you wait 3 months, which is when the introductory rate ends then you are stuck with whatever jacked up rate they are going to charge on that 4th month.

Bottom line I was never told I could lock in intro rates after the "intro rate" and I ended up basically lighting $600 on fire over a 6 month period of time and now I am going back to Duke Energy. I also read that NRG is not bound by the same regulations as Duke Energy and other electricity companies so they don't have to justify the price hike on their rates... but a terrible company and if this is how they have to make money shame on them. Won't ever switch again! lesson learned!

Ibasically had the same experience as everyone else did with a bad review. My electric bill went through the roof. I called to cancel. They told me it would take 1-2 billing cycles to see it was canceled. 2 cycles go by...they are still my electric provider. I call again. Customer service tells me it was never canceled. At this point Im upset. So I was told it was canceled and a manger will be calling the next day for compensation for the next 2 months I have to wait for the electric provider change to go through the system. I received no call from a manager the next day... I then called again. I was transferred to a manager...I was then told by the manager that I still was not canceled. And the only way to cancel was through a manager...So I complained about them not canceling the first time I called... the manger then told me that all it says in the notes in my account was that I called about the rates being to high...nothing about canceling....so he would have to pull the tape from my original call to make sure I told the customer service rep I wanted to cancel...(wow). I then called my electric company (national grid). I told them my situation, they put me back on my original plan I had before I went through NRG and told me it would take 1 billing cycle to see the change. They also provided a number to place a compliant with New York State. It is NYS Public Service Commission. So please if this happens to you call your public commission, so companies like this can be stopped.

In walmart, they asked me to sign up and they will give us the better price than other services and that lower price will be there for one year but after 3 months they changed to 3 times more. I did not check the bills for one year because of work.
One day I realized I got cheated and lost several thousand dollars.
When I called they did not refunded me anything. Don't switch to this fraud company.

Called to discuss my outrageous bill and rates and to cancel my service with them and they hang up on you!!! Really???

They charge me $250 over charge every month my brother have same apartment his monthly bill is $136 and my last bill $379 same KWh for almost a year i lost a lot of money And when I called them ,they lie for my rate ,I asked them to email me my contract they told some one will call you back and never happened very bad costumer service

THIS COMPANY IS HORRIBLE. THEY PROMIS YOU A LOW RATE THEN AFTER 6 MONTHS, DOUBLE!!! THE RATE.
MY ELECTRIC BILL IS USUALLY AROUND $92 AND FOR THE PAST 3 MONTHS MY BILLS HAVE BEEN OVER $400. ABSOLUTELY RIDICULOUS.

In March my husband and I signed up for this company to be our provider. Before they had a chance to change we called to cancel our contract. A few months later I was getting emails from them. I called again and was told they are not our provider. But yet 7 Months later we were still being billed by them. When my husband and I called back we were told that they sent the request to our local electric company and the request was kicked back. This company can't be trusted. They even sent us an email back in May saying we are sorry to see you go and also asking us to do a survey.

I signed up for both gas & electric because the salesman told me it would save me money and was good for the environment. And, for the electric one, they also gave me bonus miles.

What they did not tell me was a) it would cost more $1.5k MORE than comed or people's gas over the course of 1.5 yrs.

The only way to get a $150 check back is to sign on for another year -- and then the low rate only lasts 2 months and you'd have to call again. (PS - the airline miles come at a higher rate -- I didn't even want them!)

Now I am out $1,500 for nothing. What a waste of money and a fraudulent company. They say they aren't fraudulent b/c the fine print tells you that the rate is variable and can go up. Righhhhhht.

I signed up with them at AMC theater to get a 25 gift card. Big mistake. Bill eventually doubled and I get a $2-3.00 check in the mail which wasn't worth thetrip to the bank. Their supply rate is currently .12 vs .06 from electric company. Do your research and don't sign up on the spot before you have compared rates.

I had NRG for 3 months that is it. I signed up at Sams club, They promised that my rate would be the same for 6 months, .05... But it was that for the first month and then went to .15 the second month. When I called the manager made an excuse saying their costs went up threw AEP. So I cancelled of course they did not cancel it they lied again so the next month when my bill went up over $200 more then the previous month I had to call AEP themselves to complain and cancel. Anyone claiming they are legit must be an employee... Cause it is a big scam.

Last year in December 2018 some nice lady was stop me on some cinema place about promoting nrg , and if Im interested to switch, because price was ok and even lower than ComEd, I was switch to nrg, of course she forgot to mention one important thing, like must call nrg every 3 months to negotiate price of Elektryk...??!! After one year of reaping me off I was checking my last bill something is to high and of course price was double than ComEd !!! After calling customer service everything was explaining to me , what a shame it was to late of this , when I was decided to cancel and switch to ComEd they told me this will keep them 1-2 service before this will happen!!! Plus they will charge me even more before this will happen!!! Thank you nrg for this scam !!!

My bill went up over $200 a month they are a disgrace

If you go through NRG as an energy supplier you need to check your statements! We have been getting high electric bills so we thought we would solve the problem and get a wood stove. I have just checked our meter because our bill should be coming any day now and i was excited to see what our bill would go down to.

We've used 1350 kwh this month. similar to last January 2018 the difference is we were charged 0.0540000 X 1350 kwh= the cost of energy usage, then with the fees our bill was 161. < this was AEPs rate.

We were offered what they said a better rate. so we took it in February. It was 0.0560000 X kwh < which is'nt better but i did'nt know any different to look at the bill and know what i was looking at. after a couple months they raised the price. to 0.1190000.

so this Dec/January we are being charged 160.65 ALONE for usage
last January we paid 72.90 for usage and a total bill of 161.

i called the supplier and they said too bad so sad that we didn't call them after the 3 month contract they didn't tell us about so our cost went up.

our meter has not been read yet so we will yet again get another high bill because NRG says it will take 3-30 buisness days for it to cancel. i am NOT happy.

485$ we overpaid since june (when the rate doubled!) - june-january

DONT - Pick NRG


i will not stop writing bad reviews until you make this right. i already have alot of people canceling your service after hearing my story!

These guys charge you 16.9 cents per kwh when you can get rates today (1/10/20) as low as 9.8 and avg around 12.5. For my average 2100 KWH/mth at 16.9 cents, my supplier cost is $354. At avg 12.5 cents my cost would have been $263, an overcharge of about $90 per month. If you shop, you could get a rate of 9.8 cents, or in my case, a supply cost of $206. Now, who wants to pay $354/mth to NRG, or, $206/mth to a competitor????? Stupid me, just caught this and I have been gouged for $150/mth EXTRA for 5 years!!!!! CHECK YOUR BILL!!! DO NOT PAY 16.9 CENTS TO NRG WHEN THERE ARE SO MANY OTHER COMPETITORS OUT THERE, THAT WON'T CHEAT SENIOR CITIZENS, OR ANY OTHER VICTIM THEY CAN FIND. Oh, by the way, I never signed up with NRG, I thought they were Eversource's default supplier... Just sayin'... Ruuuuuuuun from NRG.....

I felt sorry for myself that I just noticed my rate was too high. NRG representative lied. He did not explain to us to call every 3 months to update the rate. I called the NRG and asked why our rate is .109 and said we never called before the promotional rate ends. Ridiculous! Rep never said anything about that. Sadly they will still bill us for 2 months after cancelling them. Being screwed for over a year.

They harassed me I didnt even want to sign up at Walmart. I e cancelled three times and they still keep contacting me they wont leave me alone!!! Dont sign u with them they are fraud.

So, I've just figured out that going with NRG on my home and several rental properties has cost me nearly $4,000.00 (YES FOUR THOUSAND $$) in the last six month. I have my account set up to be automatically paid and they are set on budget billing. So, I get alerts that tell my the amount of each bill, but its only at the end of the year that the budget billing # goes up or down. You can imagine how I felt when I saw astronomical raises in budget billing. For example one property went from 261 to 456. I couldn't imagine what those occupants were doing!! Since one was my home, I knew something was off. When I signed on with NRG, I got a low rate (4.7) with a three month freeze knowing that it go up. Of course I figured it would go up to a fairly normal market price. I reviewed the contract and it is limited to 30 percent per month, but I didn't think that would be the minimum. Right now my rate is over 14.1. I guess next month will be 18.3, followed by 23.8, 30.9 and then 40.15. WOW. that rate would make my bill 1,127 at home as compared to 261. Well, thankfully the end of the year came and I was notified by Ameren that my budget billing was going up to 456. Of course Ameren wasn't looking at the 30 percent monthly hikes either--had they done that they would have been able to see that by the end of the year, the rate would have increased from .13 to .31. Not even Ameren would foresee the $261 going up to over 1,000. I guess the idea is to rip me off as long as you can until I get wise. How greedy can you get?

they are nothing but scammers haven't saved me a dime and then when I called to cancel they said "are you sure because you cant get us again for 6 months" ...Are we kidding so your telling me I can not sign up again for your program that saved me no money and I can not longer be overcharged?

I signed up in december 2019 my first bill didnt show anything got my second bill shows an amount of 404 plus my regular bill which was about 328 a total of over 700 I'm so pissed they will be getting a call from me

Inept, unprofessional, with their head up their #%&. These people have no clue about customer service, adherence to policy or anything closely related to running a business. Do NOT start using them for services, and if you have a choice, opt for another provider!

This company fraudulently had me sign up in Sams club telling me I was already sign with there company. Do not trust them

We used them for electricity. First 3 months was slightly lower than AEP. We forgot to call at the end of 3 months to renew the rate (which is ridiculous that you have to call every 3 months) and last month the rate was .064 (AEP was .054). Just got the bill for this month and now the rate is .084 (AEP is still .054). Complete scam artists. I will NEVER recommend this company to anyone. Other family members have had the same experience with the price gouging. I cannot say enough now much I hate this company.

I signed up with a low rate of .05 kWh. It's kind of like the frog in slowly boiling water analogy. They slowly sneak the price per kWh until it's more than double when you notice what's going on. It takes another billing cycle to get rid of them. Cost me hundreds of dollars more than the electric supplier would have been if I had not switched. Terrible decision

I called to cancel and they hung up on me twice.

I signed up with NRG after talking with a rep several months back. At first it seemed great because I was saving a few bucks on my electricity by going with them. After the 3 month contract special was up they kicked me into a higher priced tier for the next three months with my bill going up all three months. Even though I used less electricity in Feb 2020 it was even higher than Jan. My rate increased twice in the last 3 months.

Don't go with NRG.

Worst electric supplier ever! Dont fall for promotional scams. They charged us double price for electric after a 3 month promotional period expired which I was never told was a promotion in the first place. I even asked if the price would shoot up and they said it would remain the same price for a year. Not only are they liars, but they double charge each month and apparently thats how they make there money because they cant keep customers long enough to do so.

Started in August when use and price was low. By late February, once rates became "variable", NRG increased rate from .47 to.71. This is a rip off

I wanted central Air for the summers but the salesman; Ziv, talked me into getting a heater as well.. My heater was doing great and was only six years old. But the smooth talking salesman got me to order heating as well.
I am 80 years old and get cold easily.
Where I sit is right in front of a floor vent. When ever the heat goes on, there is a blast of cold air right at me.
They sent a specialist to check the heater and after checking it out he said I should shut down the vent. WHAT? My old heater was fine, now Im freezing.

NEVER TRUST this company or Ziv the salesman.

I would pay to have my old heater back, it worked perfectly.