The best review categories for NRG Home are their plans and pricing, rated at 1.2 out of 5, and the order experience, rated at 1.2 of 5.
  — Scott Loveday
I've Been Had!
 Like others, I signed up for a promotional rate with an offer of free airline points. The good rate held steady for several months, then it went from... 

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I've Been Had!

 Like others, I signed up for a promotional rate with an offer of free airline points. The good rate held steady for several months, then it went from less than 5 cents, to 5 1/2 cents, to 9 cents and then up to 12 cents. It happened before I realized it. There was no notification. Are they within their rights? I guess so if they don't mind losing my business. 

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  — Yvonne Tidwell C/o Charles Chagnon Estate
They have been charging my dead father for 10 months and still won't close his account
 They have been charging my dead father for 10 months and still won't close his account. I have been calling every month or two since January. They al... 

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They have been charging my dead father for 10 months and still won't close his account

 They have been charging my dead father for 10 months and still won't close his account. I have been calling every month or two since January. They always tell me it is in the process of transferring but they can't do it yet until somebody takes over his place. They have someone else call me back in two weeks to tell me the same thing. It has now been 10 months and I have a bill for over $500. His electricity was turned off 9 months ago. They are just stealing his money. It is coming up to the day where I can close his account but they still have not removed this bill. They are a horrible company with horrible customer service. Be aware they will cheat you out of money. 

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  — Tsaemom
Switch right after promotional period
 I went from paying $0.05 a KWH to 0.12! Make sure you are paying attention when the promotional rate it over! 

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Switch right after promotional period

 I went from paying $0.05 a KWH to 0.12! Make sure you are paying attention when the promotional rate it over! 

Plans, Rates, and Promotions :

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Customer Review Summary

5 Star Reviews
 
0%
4 Star Reviews
 
13%
3 Star Reviews
 
0%
2 Star Reviews
 
0%
1 Star Reviews
 
88%
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  — TYM
Do not fall for the SCAM, please check BBB
 This company is con artist, they will get you with 3 months special rate than your bill will double, or like mine went up 400%. PLEASE STAY AWAY. They... 

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Do not fall for the SCAM, please check BBB

 This company is con artist, they will get you with 3 months special rate than your bill will double, or like mine went up 400%. PLEASE STAY AWAY. They got me at Menards with $50 dollars gift card, i regret my decision. Please be wise, do your research. 

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36 Month Home Power Plan


7.49¢
per kWh
36
month term
more info

36 Month Home Power Plan


Plan Info
Term Length :  36 months
Plan Type :  nonrenewable
Early Termination Fee :  $150
Monthly Recurring Charge :  $0.00

Documents
Terms of Service
Disclosure Statement

Pricing
Rate @ 2,000 kWh :  7.49¢
Rate @ 1,000 kWh :  7.49¢
Rate @ 500 kWh :  7.49¢




  — Dkc
Great Customer Service had good promo

 12 months is the best experience for staying competitive. Only downfall, I wanted to stay with them but staying competitive is not there strong suit. 

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Great Customer Service had good promo

 12 months is the best experience for staying competitive. Only downfall, I wanted to stay with them but staying competitive is not there strong suit. 

Plans, Rates, and Promotions :

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This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of NRG Home

Our analysis of NRG Home

  — Tiffany
NRG Doubled my rate in December
 The sales guy got me at Menards. He worked for NRG Engery. He showed me the rates and I asked him if he could show me the fine print details, especial... 

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NRG Doubled my rate in December

 The sales guy got me at Menards. He worked for NRG Engery. He showed me the rates and I asked him if he could show me the fine print details, especially as it relates to cancellation. He said he would email them to me and had me enter my email on a tablet and click the box that I want to receive correspondence. I did so and it turns out that one action signed me up for the service. I was livid and called the company to make a complaint about this man. I was going to sign up anyway but being tricked into it was no cool.

Anyway...that bit of sleaze and slime aside I enjoyed a low energy rate for six months. My mistake was that I did not select a new provider to take effect before the variable rate changed. When it changed in the month of December (yes during the holidays) I did not have my eye on the ball and the rate doubled from almost six cents per kWh to nearly 12 cents. My electric bill is already on the high side because we have electric heat so this snafu meant we got a bill for over $1000!!! The following month was $800 because it takes times for the providers to be changed. Those bills should have been half those amounts so I threw away roughly $900. 

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LifeEnergy 24


7.19¢
per kWh
24
month term
more info

LifeEnergy 24


Plan Info
Term Length :  24 months
Plan Type :  Fixed Rate
Early Termination Fee :  $149
Monthly Recurring Charge :  $9.99

Documents
Terms of Service
Disclosure Statement

Pricing
Rate @ 2,000 kWh :  7.19¢
Rate @ 1,000 kWh :  7.19¢
Rate @ 500 kWh :  7.19¢




Pennsylvania Energy Ratings

score for NRG Home:


( 3.1 / 5 )
See how ratings work
All Providers Ranked From High To Low
  — Hyde Park
Watch out for rate hikes
 I signed up for a limited time (3 months) discounted rate. I knew that my rate would go up, but not to DOUBLE the price of Duke energy! Not to mention... 

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Watch out for rate hikes

 I signed up for a limited time (3 months) discounted rate. I knew that my rate would go up, but not to DOUBLE the price of Duke energy! Not to mention, NRG did not even honor the first three month discount. My rates started systematically hiking after just two months until I was paying nearly double what I would have been paying with Duke. I'm embarrassed that I did not look at my rates earlier as I had a feeling this would turn out bad. Of course, I could not look at my rates because there does not appear to be any sort of online account that gives me this sort of transparency. I was also on hold with their support center for way too long, but that's what you'd expect out of a company like this. 

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  — Kevin K
Price will double after promotion
 I, like others, fell victim to their promotion scam. I signed up at Menards, I knew that there would be a jump in price after the promotion period. Bu... 

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Price will double after promotion

 I, like others, fell victim to their promotion scam. I signed up at Menards, I knew that there would be a jump in price after the promotion period. But I didn't realize it would more than double. Defiantly stay away from these guys. 

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Updated: 01-16-2019
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