NRG Home Customer Reviews (June 2026 Update)

Updated: June 2026

The best review categories for NRG Home are the order experience, with an average of 1.4 stars, and their customer service, with an average of 1.4 stars.

Reviews Overall

21st

Plans & Pricing

26th

Order Experience

20th

Customer Service

20th

Billing & Acct Mgmt

23rd

Likely to Recommend

19th

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Most Recent 2 Star Reviews

2 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

NRG price went up and refused to provide refund

I have been use NRG for a while, suddenly they raised the rate without notifying and confirmation. The electric and gas rate they charged me was 80% more than the standard PECO rate. And yet they refused to provide refund for the overcharged amount. I will leave NRG and never use them again.

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Likely to recommend

— NRG Customer from Malvern, PA on January 23rd, 2026

Price doubled!

Dont forget to renew!! Price went from 8¢ to 17¢! Make sure you document your renewal date or youll be in for sticker shock!!

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Likely to recommend

— Paujos from Kunkletown, PA on September 24th, 2023

Most Recent 1 Star Reviews

19 Customer Reviews Written Overall

Read All 1 Star Reviews

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Likely to recommend

Scam

I signed this up at Sam's Club and the representative did not tell me that the prices would go so high after a period of time and it seems that was part of the long agreement we signed. He just mentioned my electricity prices would be always lower than the the prices I used to pay, if I use the same amount of electricity.

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— Siamak from Pittsburgh, PA on August 25th, 2025

SCAMMERS

So I have not had issues in the past with this promotion and signing up with this company. They usually get you when you are in Walmart. So yesterday I signed up at the Walmart with the associate and was told Id receive a Walmart gift card for $20. Well it never arrived in my email and called them and I was told that the associate never sent it and that the customer service representative I spoke with said he couldnt issue me one that I would have to return to the Walmart and hope that the associate was there. Well I returned today and nope they were not so the whole promotion was a scam to get me to sign up. I will contacting them to remove them from my electric and I also have them with my gas. I have been a customer for years and now because they want to scam me they will lose me as a customer. I do not recommend anyone use this company because they will lie and say anything to sign u up..

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— Tabitha Prather from Wheatland, PA on May 2nd, 2025

What a scam

Was told I was getting a gift card for being with my local energy provider. I was adamant that I did not want to switch providers or raise my electric bill. After looking me up and having me sign an agreement to send me the gift card that they would not let me read. I was signed up for NRG that was charging more. I immediately called to cancel with them. They told me they would cancel and have it so I was never in the system. They assured me that there was no need to contact my energy provider to have them stop it and gave me a cancelation code. A week later I got a welcome to NRG email. I called a second time. The cancelation ticket was never submitted by the first person. The second person whom I was hoping would cancel it refused to email me a verification that I did indeed cancel it this second time. I had to contact my local provider to cancel NRG because of how shady their business dealings are. Would not recommend this company to my worst enemy.

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Likely to recommend

— Disgruntled from Marcus Hook, PA on March 29th, 2025

Rate went up with NRG.

Another Walmart bad experience with NRG in store salesman. Basically was told my rates would go down. First month, four days actually, my electric bill had a $14.63 NRG charge in addition to my normal monthly charge. It was somewhat difficult cancelling NRG. I havent gotten my latest gas bill. I dread to think what it may cost. Stay away from NRG.

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Likely to recommend

— Ronald Beil from Greenville, PA on March 5th, 2025

NRG is a SCAM - BUYER Beware

I paid NRG for several years for their underground sewer/main waterline repair. A couple months ago I found out my main water line was broken and I paid over $10k to make the repair and sent the claim to NRG with all the documentation and after a few weeks they approved my claim. After waiting for my claim check for several weeks I contacted them and they informed me that they need additional documents which I sent to them. Upon sending them the docs they denied my claim because the leak was under the foundtion of the house and apparently they only cover leakds outside the home which is not what I was told when I signed up for the plan. If you're thinking about using NRG, think twice, they will find any way possible to deny your claim. These guys are pure scammers and you're better off getting coverage with a reputable company that will be there when you actually need the services.

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Likely to recommend

— Fred O from 22192 on September 26th, 2024

Tricked me into Service!

I was told I had to sign up to see the price differences. When I did and chose not to continue, I called and cancelled all services!!!! They only cancelled my electric and continued the gas service without my permission! They're not trustworthy at all!

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— Unsatisfactory from Cranberry Twp, PA on August 22nd, 2024

DO NOT CHOOSE NRG!!

I've had NRG for over 12 months and they were only lower than DLC the first two months. My rate is 3x the DLC rate. I despise this company and their false advertising.

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— Michelle from Pittsburgh, PA on July 9th, 2024

What a rip off

Ive been a customer since early 2021, lately Ive noticed how high my gas and electric bill has been so I had my bill audited. Came to find out that NRG is charging me way more than my normal suppliers (PGW & PECO). Im a senior and still working full time Im appalled! I really got roped in to that sales pitch and Im in sales BEWARE

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— Vanessa from Jenkintown, PA on February 1st, 2024

Rebate's Read the fine print

I bought a refrigerator from lowes and NRG offered a rebate threw Lowes for $150 gift card. I signed up with NRG and after I fulfilled the contract and asked where the gift card was NRG informed me in the 3 pages of fine print that you need to be an attorney to read it says if you ever received a promotion from them b4 you will not receive the gift card. This tells me they have to fool people into there service. NRG should be ashamed of themselves. I will spend every day telling people of this scam called NRG.

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Likely to recommend

— Chris Kuntz II from Slatington, PA on January 31st, 2024

NRG rates went up from 38¢ to 92¢ at the end of three month contract

Singed up at Walmart NRG service for a three-month contract. Since I had paperless billing and auto-pay, didn't pay much attention to the billing details. Due to the onset of Winter, thought that the high billing was due to the high usage of gas heating.
But when I checked the billing statements for the last few months, realized they have increased the gas rates from 38¢ to 92¢ as I didn't renew the contract. I was royally screwed on an average of $125 per month.
When I called customer service, they tried to give me a credit of $30. Even if I want to renew the contract, the new offered price of 38¢ won't be effective until 1-2 billing cycles which is ridiculous. So they want me to spend another $250 more when compared to PECO. If I want to cancel the service, again the same story - 1-2 billing cycles.
So don't fall for the NRG reps trying to lure you to sign up. STAY away from NRG.

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Likely to recommend

— DontSignupWithNRG from West Chester, PA on January 29th, 2024

Save money and don't sign with NRG

I was charged my monthly payment as always through my local company on top of what NRG supplied. So my bill is $102 more this month. I cancelled with them as soon as I saw my bill. Don't be scammed by their reps on saving money!!! That's their job!!!! I should've walked way when I was approached in Wal-mart. Save money and just stick with your basic supplier!! Lesson learned!!!

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Likely to recommend

— Michael from Connellsville, PA on January 17th, 2024

Do not use, will cost you double, stick to West Penn

Good promo short term, but you costs will nearly double.

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— J from Natrona Heights, PA on November 18th, 2023

Most awful experience

This "supplier" company will sign you up with "verbal" approval, meaning that an associate that talks to you in a store can say that you verbally agreed to their terms when you actually did not. This company has been charging me 3x the amount I should be for 3 years. Yes, 3 years. I've lost thousands of dollars to this scam company at a time when money was scarce. DO NOT EVEN TALK TO AN NRG ASSOCIATE if they approach you. PLEASE.

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Likely to recommend

— Sara H. from Lenhartsville, PA on September 19th, 2023

Terrible Company- Stay Away!!!

Horrible experience- do not let the contract expire. The new rates are more than double!! Price gouging scan-stay away!!!

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Likely to recommend

— PA Resident from Easton, PA on August 6th, 2023

When the plan ends - prepare for a price-gouging ripoff!

In PA and signed up for a 12 month plan at a decent rate, however, when the plan ended, the rate went up 160% - which is significantly higher than PPL's base rate!! They mentioned they sent a letter, however I did not see anything except wording that even without a contract, the rate would be competitive! Maybe if I lived in a remote part of Alaska and wanted to save a few cents from running a gas powered generator!! This company is not worth investing in unless you watch them with a microscope. Horrible experience and will never go back!!

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— Not A Happy Customer from Easton, PA on August 5th, 2023

Fraudulent practices

I received a letter today 8/3/2023 that my electric supplier is being switched over to NRG effective 8/3/2023, i did not authorize this switch as i am the account holder and pay the monthly electric bill. They tricked my daughter into giving her address and then tried to switch without my knowledge for authorization. They should be fined for fraudulent activities

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— B Wilson from Duncannon, PA on August 3rd, 2023

Thieves.

Charged me 17.6 kWh and tried justifying it. They are the worst and take advantage of people. Beware!

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Likely to recommend

— Josh from Telford, PA on July 31st, 2023

Shorted me on the rebate.

Received an offer for a $75 Rebate. They only sent a $50 rebate and I had to contact them over and over to get the additional $25. Took them about 3-4 days to get back to me via email each time. i shouldn't have to chase them down like this.

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— Shorted Me On The Rebate from Doylestown, PA on July 20th, 2023

Only received $50 Rebate

NRG sent an offer for a $75 rebate. Only received $50. I have been trying to get the additional $25 for 3 weeks so far. Keep going back and forth with their customer service. JUST SEND THE CHECK YOU OWE ME.