NRG Home Customer Reviews

The best review categories for NRG Home are their customer service, with an average of 2.4 stars, and their plans and pricing, with an average of 2.3 stars.

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Plans & Pricing

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Recent Good Review from Nannyg

First month with NRG.

Good prices.

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Likely to recommend

— Nannyg from Allentown, PA on February 5th, 2022

Most Recent 5 Star Reviews

7 Customer Reviews Written Overall

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No complaints

I have only positive thoughts so far for this company!!

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— Eileen from Center Valley, PA on January 30th, 2022

Great

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— Nicholas from Brackney, PA on January 24th, 2022

Great energy supplier

Like the weekly energy usage chart.

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— Glen from Ephrata, PA on December 29th, 2021

NRG is a Plus

I switched to get my electric costs reduced, they had a great plan, and service. I like the weekly summary review of energy use -- very user friendly.

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— LMM from Northampton, PA on December 21st, 2021

Valued Customer

I like the 3 month pricing plans. This is the second time I am using their service. I enjoy the competitive rates cause I have an all electric house.

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— Soccrpav from Pittsburgh, PA on August 7th, 2021

Awesome Experience!

I tried it in a Sams called back in 3 months 3years later im saving money and getting checks

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— Rick Waters from Coraopolis, PA on December 29th, 2020

People wake up

Im Not in NRG but soon will be .. you people ALL of you who wrote a negative reply about NRG you need to understand that its not there fault as Humans beings we are all looking for that "DEAL" but how long do you really think its going to last yes they give you treats to join but they also mention that its INTRODUCTORY offer meaning its going to change and the funny part its right there in-front of you but like ALL humans Me included we dont read the fine print .. it clearly tells you that after the introductory offer that if you do not reply back your rate will go to a Variable until at which point you decide to reup with the Utility, People its YOUR RESPONSIBILITY to read your mail not NRGs so stop your bitchin and start reading enough said

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— Scott from Easton, PA on May 24th, 2019

Most Recent 4 Star Reviews

7 Customer Reviews Written Overall

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Satisfied

I love the service n savings

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— Jim Patterson from Altoona, PA on January 13th, 2022

Good Customer Service

I had a good experience with signing up with NRG

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— TITAN 61 from Corry, PA on January 3rd, 2022

None

Satisfied

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— Client from Milford, PA on December 20th, 2021

Electric

Good communication

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— Mary Ann from Mechanicsburg, PA on December 11th, 2021

Read the fine print

Great so far, make sure you call a month after you sign up to ensure you'll retain promotional pricing. They'll also extend it another 3 months if you ask.

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— Ty from Pittsburgh, PA on September 20th, 2021

Responsible/Expensive Company

Great company, knowledgeable employees, only problem once u've used your fixed contract they get expensive from their on. They have good promo's, and now fair teaser rates, they used to be better. Highly responsible company so if rates are not the issue I highly recommend.

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— Very Good Company from Mc Elhattan, PA on May 19th, 2019

Great Customer Service had good promo

12 months is the best experience for staying competitive. Only downfall, I wanted to stay with them but staying competitive is not there strong suit.

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— Dkc from Mc Elhattan, PA on June 20th, 2018

Most Recent 3 Star Reviews

4 Customer Reviews Written Overall

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First month with NRG.

Good prices.

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— Nannyg from Allentown, PA on February 5th, 2022

So far so good

Im a new NRG Home customer and so far so good! Hope to continue as a customer if pricing is better then others and customer service continues to be accommodating.

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— REW from Aliquippa, PA on January 16th, 2022

Shop around

Had NRG after a bad experience with other supplier that almost doubled my rate after it expired. And paid high amount for 3 months not paying attention
NRG would have kept bus but price went from 6.7 to 7.6, therefore I called Frintier and now I'm paying less than I am now. Easy over the phone sign up
Ther

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— Joseph Moffitt from Allentown, PA on November 2nd, 2020

NRG Manager here to clarify

Rates are adjusted QUARTERLY to undercut the distributor and that is why our plans are 3 months long. March, June, September, and December are the months to call and check in. A good rep will explain that to you multiple times before the end of the signup, but if they did not it is also in writing on the email confirmation, cancellation form, and welcome letter you will receive. What some folks fail to understand is that we cannot possibly remember every face nor force people to pick up the phone or stop in for the 3 minutes it takes to renew your account and always make sure youre saving a few bucks. YOU MUST EITHER CALL TO RENEW OR TO CANCEL TO AVOID THE VARIABLE RATES. I try my absolute best to inform people to the best of my abilities but I can't speak on anyone else's behalf. I wish things were a little clearer and that folks were trained better, but unfortunately that is over my head and I did feel compelled to write this to clarify that it is the customer's responsibility to maintain their account. We have hundreds of thousands of customers, reminder emails get lost and we cannot possibly remember every face, so please put your dates on your calendars.

We are a good company that does a ton of charity work, employ thousands of Americans, and are working on better technology to generate cleaner energy for our future generations.

I hope this helps.

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— Anonymous NRG Manager from Lansdale, PA on September 13th, 2019

Most Recent 2 Star Reviews

3 Customer Reviews Written Overall

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Craptastic

Got bill sent check. Got letter and check that their equipment couldnt read my pen. Really no way to handle that? No direction on what to do? I called got answering machi e that cant understand english. Got offer to be called back and after many requirements still didnt call ne back. Worst experience ever. Id rather deal with Comcast than this compant

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— David from Cherry Tree, PA on January 13th, 2022

Not enough time

Not enough time to accurately be able to assess

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— Krissy from Mohrsville, PA on September 18th, 2021

Rates get ridiculously high quickly

Signed up and rep was nice, customer service is nice but if you are in a variable rate agreement you better check your rates closely. Got the rate I signed up for 2 months and then it went up 23% in month 3 and another 16% in month 4....really!!!!! I beleive this company just takes advance of people. Still with the utility providers, at least they have to justify their rates with the public utility commission!

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— C-Real from Pittsburgh, PA on January 11th, 2019

Most Recent 1 Star Reviews

39 Customer Reviews Written Overall

Read All 1 Star Reviews

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Scam

Went to Sams club and signed up
My electric usually runs 265 month summer I received first bill 610.00 checked with company said was adjustment This mint was 587.00 I called company cancelled and ask to speak with supervisor found out my present supplier charge is 7.5 and they were charging me 14.00 How is that savings Supervisor offered to send check for 100.00 WOW Taking up with Sams Club sure I am not only one getting Scammed Buyer BEWARE!!!!

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— Carol Yankanich from Philadelphia, PA on September 10th, 2022

Total Scam

It increased my bill for over 60%. Came to find out once I actually used my AC due to high heat in my city . For a bill that would only be $ 300 I am now paying 530$ .

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— Diana from Philadelphia, PA on August 9th, 2022

How screwed up can you get?

Here goes. I was a previous customer of NRG and canceled my account as of July 2019 to go with a different alternate supplier. With prices rising again, I decided in June 2022 to look for yet another alternate supplier. I decided to go back to nrg, whose plans and promotions looked favorable. Called customer service on June 7th and re-enrolled. After I went through the whole process on the phone, I was transferred to a third party verification source, which I understand is common in the industry. The third party verification representative wanted to know what name was on my account for my main supplier. I responded that I couldn't remember if my middle name was included or not and to wait a moment while I checked my last statement. She hung up. So I called NRG back and asked if the non-verification meant that I was not enrolled. Apparently, that's exactly what it DID mean, so I went through the whole process again with the NRG representative and with the third party verification representative. At this time, I was provided a confirmation number by the NRG representative and a verification number by the third party. I didn't hear from NRG after that and only called back on July 18th after a letter in the mail from my current alternate supplier that my rate was changing in August. I figured I had better double check with NRG about the enrollment process. Despite the fact that I provided a confirmation number and a verification number, I was told that I was not enrolled and that they didn't know the reason why. So, at that point, I spoke with another representative from NRG, who typed out the entire explanation of this episode and forwarded it to a support team at nrg. He gave me an "issue number" as a reference to use in confirming that I was enrolled from that point. He assured me that I would be. I thought I would give it a few days and call again to be sure, which I did on July 21st. Lo and behold, I was told by the representative that the support team responded to the representative, and ONLY the representative, not to ME: "the customer has to re-enroll!". JFC... what did they think I had been TRYING to do for the last 6 weeks? I was so annoyed when I spoke to the representative on July 21st that I'm afraid I used an expletive to describe an activity that is anatomically not possible. (). And I immediately called another alternative supplier and enrolled with them, cuz it is evident to me that NRG doesn't know its ass from Page 9.

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— LCB from Clifton Heights, PA on July 21st, 2022

Rates

I signed up at Walmart and received a gift card, not realizing the rate offered was only valid for 3 months. Since I pay my electric bill with autopay, I never really paid attention to the cost of electricity. I signed at a rate of 0.07 per kwh. After 3 months, I come to learn now that they raised my rate to 0.09 per kwh. Within a year, I was up to 0.12 per kwh, nearly double. When I asked why this was done, they said because I did not call them back to lock in for an extended rate. I asked if it was due to utility pricing and they said no. They raised the rate because they could, not because energy prices went up. They can raise your rate 30% in one month if they choose and you do not lock in a set rate. DO NOT USE THIS SERVICE

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— Daniel from Coraopolis, PA on March 2nd, 2022

BEWARE

I will say, that if you are very very good at maintaining contact with them every 3 months to "renew your rate." There is a possibility they could save you money. PLEASE if you risk it with this company, READ THE FINE PRINT and fully understand what you are getting yourself into. Their business model is bogus and they hook people with their promotion prices and then slowly raise your rate in the background without notification (unless you are on a 6 or 12 month plan apparently). This is where it gets confusing for me. I don't recall being given this option, but of course the people that work at stands in Walmart on commission are probably told to push the 3 month plan to make more $ because people will obviously forget to call in and renew their rate every 3 months. There is zero integrity in this company. It's all a promotion and then they can just raise your rate as high as they want once that promotion is over, unless you call for a new promotion. Our current electric bill is over $1,000! In the middle of a February snow storm, they had the audacity to charge double the normal rate for my fully electric home to my younger brother and 8 month old son. I guess we freeze to death or starve. They have been way over charging me for electricity since April 2021 and I had ZERO clue that I was supposed to call them for a lower rate. I take some responsibility for not reading the fine print. But calling to renew every 3 or even 6 months in the middle of pregnancy, raising a baby, and death of a family member is ABSURD. Unless you are hyper organized and can remember to call them regularly, I would just stay FAR FAR away. There's too many things going on in life at any given time that's what they are banking on. That you will forget, not notice the increase over time and then make a killing off of you.

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— UnhappyCustomer from Ambridge, PA on February 4th, 2022

Non-responsive Customer Services

I received a letter in 12/2021 that NRG does not support Net Metering and that if I need to contact customer service to make changes to my acct to contact them - so I did, by phone (No One Answers - on hold for 20+ mins before I hung) - so sent an email to Customer Service, never got a response.

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— I Ramirez from Effort, PA on January 24th, 2022

Scam

I never signed up for this service. Was told I signed up at Walmart, with an email address and phone number that weren't mine. Have been waiting for a response from a supervisor from NRG with no contact. NRG representative told me that independent contractors at stores will do this to get commission checks. Hours on the phone to "cancel" a contract I never entered, is infuriating.

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— Nicole from Bradenville, PA on November 30th, 2021

High rate

Promise .06 per/kwh, I never notice till I look at the bill. NRG was charging me .081 per/kwh

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— Peter Hong from Morton, PA on October 15th, 2021

Jacked up my rate because I didnt renew

I was with them for a year and had pretty competitive rates, but apparently I didnt renew so they doubled my p/kwh. I called to cancel and they offered me another competitive rate, but they effectively wiped out any savings Id had for the year by doubling my rate for 3 months.

Its a pretty dirty business model. Dont use them.