Santanna Energy Services Resources
All Santanna Energy Services Plans
Plan Name
Company
Length
Price
Monthly Recurring Charge
The 'Monthly Recurring Charge' is a fee that the provider will add to each of your bills in addition to the electricity/gas usage charges.
12 Month Fixed Rate
12 month
Fixed Rate
Fixed Rate
10.26¢ / kwh
$0.00
monthly recurring charge
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Santanna Energy Services Plan Summary
Total Plans
1
Avg. Base Charge
$0.00
Avg. Cancellation Fee
$120
Bill Credit Plans
0
Tiered Rate Plans
0
Green Plans
0
Prepaid Plans
0
Customer Reviews of Santanna Energy Services
Reviews Overall
3rd place
Plans & Pricing
3rd place
Order Experience
3rd place
Customer Service
3rd place
Billing & Acct Mgmt
3rd place
Likely to Recommend
2nd place
Most Recent Santanna Energy Services Reviews
First time
It was a simple online process. Very easy to make the change. — Chuck from South Point OH
Pays to shop rates
Highly satisified — Ed from Mansfield OH
Great Experience
Great communication during sign up process as well as communication post sign up. Pleased with my experience with Santanna — DJ from Bloomington IL
4-5 Star Reviews: 66 (70%)
Good company.
They have been a very good company for service and over all performance.
Gary P from 44004, Ohio
November 18th, 2018
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Great Customer Experience
Reps were great, explained products and offered Rewards Dollars
Latisha D from 60134, Illinois
July 11th, 2019
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Great Company to be with
They are easy to get a hold of and work with me.
JMar from 60446, Illinois
July 12th, 2019
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Great rate
I received a great rate and the switch was quick and easy!!! I would recommend for sure.
Don Hofmeister from 44515, Ohio
August 12th, 2019
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Smooth deal
Signing up and the follow up could not have been easier!
mary wabeke from 43560, Ohio
August 23rd, 2019
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Very Helpful Customer Service
Somehow the wrong account number was sent to my gas company. When I called to correct it, the girl said that she wasn't sure if they could honor the $2.39 promotional price as it had ended but to hold on & she would see what she could do. I was on hold for quite a while & when she got back on the line, said that the request had to keep going up the line & eventually she got the okay to extend the $2.39 rate to me.
MKG from 44321, Ohio
October 7th, 2019
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Excellent and friendly customer service
I called to inquire about Santanna rates for my new home and was not only impressed by the low low rate....but the warm and courteous representative I spoke with was very impressive and sold me on Santanna.
Jerry from Canton Ohio from 44718, Ohio
October 9th, 2019
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
A very good energy service company.
Here in a time of bewildering choices for natural gas, Santanna Energy stands out as a company, which offers us natural gas at a very competitive price, while providing us with exceptional customer service. What more could you ask for?
John D. Peterson from 43314, Ohio
November 19th, 2019
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Saved $20 a month!
Love saving money!!
Saved $20 a month from 43619, Ohio
April 11th, 2020
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
So far, so good!
Nice pricing, easy to use online and they keep you informed.
Terry from 44839, Ohio
May 8th, 2020
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Good service!
Have used them multiple times. Usually the best value. Will continue to use them, have had no issues what so ever.
Robin Pickering from 45503, Ohio
June 8th, 2020
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Great Supplier
good rates, rewards, no problems
Norbert1947 from 61021, Illinois
July 15th, 2020
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
best offers
I went on the apples to Apples comparison site and reached OH energy ratings I found the offer from Santana and it had the best rates and perks. I called their customer service to find out all the stipulations and they explained everything to me. Great customer service so I switched my provider to Santana.The site easy easy to find. It was easy to compare providers. Give Santana a five star rating for me.
Sandie from 44310, Ohio
August 8th, 2020
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
easy sign up and great plan
After looking at several plans from half a dozen companies,I chose Santana . The plan offered a great plan at a fair price and at the fixed rate I was looking for.Joining was easy and took only a few minutes
Dick from 43065, Ohio
August 26th, 2020
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
positive
very positive. i am now a santanna customer
ron baker from 44833, Ohio
September 24th, 2020
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Happy with Santana
Excellent and easy to get service. All taken care of through my regular energy provider
Debra Wilson from 44305, Ohio
October 15th, 2020
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
To early to rate
To early to really rate, but so far, so good
PK from 44425, Ohio
December 28th, 2020
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Pleased
Was very easy to sign up.
Timothy Stewart from 45750, Ohio
December 28th, 2020
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
x
still waiting on my billing from Santana
Lena Previt from 44143, Ohio
December 29th, 2020
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Good Company
good
Ralphie from 44314, Ohio
January 16th, 2021
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Easy Switch
Simple to enroll and great rates
GREAT from 61008, Illinois
March 3rd, 2021
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
happy
very happy so far
Terry from 44483, Ohio
March 21st, 2021
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
It pays to switch
So far, so good
james morgan from 44452, Ohio
March 29th, 2021
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Santanna Energy Review
I am very pleased with Santanna Energy. Both my electric and gas bill have gone down since I switched.
Tracy from 45840, Ohio
April 17th, 2021
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
satisfaction is great
the employees have helped me and i am satisfied with their rates and will probably stay with them
richard ward from 44260, Ohio
May 4th, 2021
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
SO FAR...SO GOOD.
SO FAR...SO GOOD.
GAS from 44077, Ohio
May 10th, 2021
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
RELIABLE
No particular experience. That's why I call them reliable. And very competitive rates.
Rick Motz from 44224, Ohio
May 20th, 2021
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
thumbs up
I really have no experience with Santanna Energy except to secure service. So far I am pleased with service especially the price compared to my prior provider.
Harrell from 43230, Ohio
May 24th, 2021
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
REVIEW
EASY VERY EASY
display from 44111, Ohio
June 29th, 2021
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
New customer
So far has been way cheaper....we will see after my 6 month fixed rate plan is over..... wondering what they offer afterwards.... but I have saved 130$ ...after one month
Phil Yacobucci from 44134, Ohio
June 29th, 2021
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Santanna Energy Review
The prices are good and delivery has been fine.
Santanna Energy Review from 43017, Ohio
July 5th, 2021
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Review of Santanna Energy Services
Customer service was great....friendly fast and efficient. Have had no issues with any part of the experience.
Jim from 45040, Ohio
July 18th, 2021
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
power
good
STEVEN BELL from 44109, Ohio
August 1st, 2021
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
switching to santanna
everything was easy and the transition was absolutely seamless
change supplier from 44138, Ohio
August 2nd, 2021
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Santana service
We have used Santana in the past and had a great experience, came back again now.
CAB from 44146, Ohio
August 4th, 2021
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Satisfied
Easy to talk to and very friendly
Lena Previt from 44143, Ohio
August 24th, 2021
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Santana Energy, a trusted source!
Santana Energy has thr BEST price for natural gas going for Eastlake, Ohio!
Joel from 44095, Ohio
October 14th, 2021
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
update
so far it has been good, I just wish that delivery charges were not so high.
review from 43228, Ohio
November 22nd, 2021
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
No Problem
No issues
Michael from 44054, Ohio
November 25th, 2021
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Great provider
Easy and reasonable pricing
Lkik from 44511, Ohio
April 1st, 2022
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Smart Move
Easy change and obviously for the best.
Neil from 44303, Ohio
April 24th, 2022
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Santanna Energy - Look at it you may be pleasantly surprised
After a very smooth transition from old supplier, it appears that I am saving about $40-60 per month on my electric bill.
Newton from 44313, Ohio
May 7th, 2022
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Rate switchover
Very Good!
Doug Dickerhoff from 44708, Ohio
June 15th, 2022
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Changing Times
The transition was smooth and handled efficiently. We find that is not always the case as we have to make adjustments in 2022.
Coy from 44874, Ohio
August 4th, 2022
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Santanna Energy
Using Santanna Energy Services was easy and seamless.
DJT58 from 44001, Ohio
December 9th, 2022
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Excellent savings
It was very easy to shop for a new gas supplier when I heard my supplier was raising their rates. My bill dropped $37.00 a month. Being on a limited income, this really helps me a lot.
dmg from 43605, Ohio
January 11th, 2023
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Excellent
Friendly customer service, questions answered, transfer made. Haven't received my first billing as yet, but sure things will be fine. They also have programs I was not aware of when I called to inquire and may take advantage when I get settled on
Debby from 44133, Ohio
March 25th, 2023
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Great price, same service.!
It was an easy transition to Santana, I'm happy l switched.
John from 44212, Ohio
March 28th, 2023
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Easy Energy
Needed to find a reliable and reasonable energy supplier. Santanna energy made
that easy to do with accurate information,reaasonable rates and a family type
persona.
Jack Foutty from 44491, Ohio
August 6th, 2023
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Mary
As my answers above show the whole process was very easy and I am saving money with Santana compared to my previous company. Very satisfied with Santana!!!
Mary from 44089, Ohio
August 7th, 2023
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Satisfied
They provided a good rate
Satisfied from 43017, Ohio
September 10th, 2023
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Light still on
because it to simple to change.
DJF from 43549, Ohio
September 11th, 2023
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Money saver
Easy to sing up, clear instructions
Shawn from 44423, Ohio
September 15th, 2023
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Santanna Energy
Like and will use again
Rush from 45503, Ohio
January 15th, 2024
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Loving Santanna
My electric bill has been cut in half since enrolling with Santanna.
Nicky from 43549, Ohio
February 20th, 2024
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Better than Duke
Needed cost efficient means. I have that now.
FpVet from 45240, Ohio
March 8th, 2024
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Great Experience
Great communication during sign up process as well as communication post sign up. Pleased with my experience with Santanna
DJ from 61704, Illinois
March 18th, 2024
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Pays to shop rates
Highly satisified
Ed from 44903, Ohio
March 30th, 2024
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
First time
It was a simple online process. Very easy to make the change.
Chuck from 45680, Ohio
July 29th, 2024
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Great prices
It was so easy to change for lower prices
Met from Marcus Hook, Pennsylvania
October 8th, 2019
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Can Use Better Customer Service Operators
The customer service people were helpful but it takes a very long time to get thru to a live person. It also takes a long time to set up the account and verification, otherwise good.
MIO from Malvern, Pennsylvania
October 18th, 2019
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Everything was fine but I found a better price
I subsequently found a better price so I recently switched.
Ruggeri from West Chester, Pennsylvania
June 22nd, 2021
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
switching power companies
easy and quick. Got my first electric bill and it has gone down greatly
Dawn from Manheim, Pennsylvania
February 12th, 2022
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
5 star service
Fast ,easy & friendly service. Answered all question , made sure details were understood.
Kim Allen from Lock Haven, Pennsylvania
April 16th, 2023
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
A Better Change
I feel switching to Santana not only saved me money but I'm with a company to be proud of supporting and respect their concern for their customers and also the environment.
Moxie Karasek from Berwick, Pennsylvania
October 4th, 2023
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
great service
SMooth , easy and best deal
Great from Lancaster, Pennsylvania
February 17th, 2024
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
3-4 Star Reviews: 12 (13%)
Saved $20 a month!
Love saving money!!
Saved $20 a month from 43619, Ohio
April 11th, 2020
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
santana
i don't know much yet.i am supposed to be on a budget but they keep changing the amount.i don't like that much but i don't know what i can do about it.
Barbara Miller from 44138, Ohio
December 21st, 2020
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Under review ?
Was given a confirmation said my rate would start on 1/1/21 but it didn' t. when I called on 2/7/21 the rep said I could not change my rate online i had to call.I was never informed of this or I would have done it. Now my new rate doesn' t start till march ? Why did they let me register online, had to confirm my address and account # , given a confirmation and a start date then not uphold there end.I sent all this info to the rep for review. We will see what happened.
Robert Annen from 44109, Ohio
February 14th, 2021
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
SO FAR...SO GOOD.
SO FAR...SO GOOD.
GAS from 44077, Ohio
May 10th, 2021
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
thumbs up
I really have no experience with Santanna Energy except to secure service. So far I am pleased with service especially the price compared to my prior provider.
Harrell from 43230, Ohio
May 24th, 2021
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Very Late Service
I signed with your company for Elect & Gas Services, they supposed to start on May/ June.. I spent half of my morning today Making phone calls between your company, Dominion, Mercury and Illuminating companies to make sure services will take effect!!!!
Emile Mechail from 44060, Ohio
July 29th, 2021
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Sorta scammy rewards
Their rates are competitive and They are a real energy provider. But the "rewards program" sucks. They tell you you can redeem your rewards dollars for gift cards or other promotions. It's mostly a gimmick. If you call $10 off buying a $100 gift for stores you don't really like a deal.. well to use all your points you'd have to buy 5 a month. Their merchandise you can redeem it for.. is a total waste. Everything is listed over its normal price by 15% then you can use your rewards points to take that 15% back off. And deal with a sorta sketchy site to buy it and hopefully send it to you. I would rather they just send me a pre paid card of a lesser amount after your contract is up like other energy providers offer. Or just offer energy at a lower rate with no rewards at all.
J from 44312, Ohio
August 2nd, 2021
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Happy
I really enjoyed opening my bill this month. In comparison to my previous suppliers I was HAPPY!
Happy J from 44314, Ohio
May 15th, 2022
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Ok
So far so good.
Teri from 43420, Ohio
October 1st, 2023
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Everything was fine but I found a better price
I subsequently found a better price so I recently switched.
Ruggeri from West Chester, Pennsylvania
June 22nd, 2021
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
The new electric company
With the big prices increases underway I am glad I switched to the lowest price provide although my bill is still much higher than I remenber.
Bill from Harrisburg, Pennsylvania
February 5th, 2022
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Electric
It was a good experience
Don from Pillow, Pennsylvania
March 3rd, 2024
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
2-3 Star Reviews: 6 (6%)
Don't get caught napping when your plan expires
I shop for the best rate on electricity. Santanna had a good three month rate so I signed up for 5.98 cents a KW/hr and no administrative fee. In October, the month before my three months ended, I requested a switch. That took a few extra days to process and ended up being accepted on 10/20 - nine days before the end of the period. Apparently since that was within the 10 day rescission period, I couldn't start my service until the next billing period- starting 12/2. OMG, what a jump in rates! Not only did I go up from 5.98 cents/KWhr to 9.015, but they also added a $10 a month administrative fee. The letter I got before this happened warned me of the increase (but got the new rate wrong) and said nothing about the administrative fee. (That possible fee was mentioned in the contract I got at the beginning of the period.) My suggestion - get your request to switch at the end of a period in to the utility 30 days before the cycle ends.
Alan from 60089, Illinois
December 6th, 2020
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
santana
i don't know much yet.i am supposed to be on a budget but they keep changing the amount.i don't like that much but i don't know what i can do about it.
Barbara Miller from 44138, Ohio
December 21st, 2020
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Very Late Service
I signed with your company for Elect & Gas Services, they supposed to start on May/ June.. I spent half of my morning today Making phone calls between your company, Dominion, Mercury and Illuminating companies to make sure services will take effect!!!!
Emile Mechail from 44060, Ohio
July 29th, 2021
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Sorta scammy rewards
Their rates are competitive and They are a real energy provider. But the "rewards program" sucks. They tell you you can redeem your rewards dollars for gift cards or other promotions. It's mostly a gimmick. If you call $10 off buying a $100 gift for stores you don't really like a deal.. well to use all your points you'd have to buy 5 a month. Their merchandise you can redeem it for.. is a total waste. Everything is listed over its normal price by 15% then you can use your rewards points to take that 15% back off. And deal with a sorta sketchy site to buy it and hopefully send it to you. I would rather they just send me a pre paid card of a lesser amount after your contract is up like other energy providers offer. Or just offer energy at a lower rate with no rewards at all.
J from 44312, Ohio
August 2nd, 2021
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Bait and switch
Tried to sign up for an extended rate. Compared on apples to apples. Was told Rate shown was for new customers only. NO WHERE did it say that. Also told it was a bundling rate. NO WHERE did it say that. BEWARE bait and switch.
Bill Q from 44614, Ohio
August 26th, 2021
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Electric
It was a good experience
Don from Pillow, Pennsylvania
March 3rd, 2024
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
1-2 Star Reviews: 19 (20%)
rip off
I would like to know why I am being charged 70 cents per therm, while Nicor charges 36 per therm. I was tricked into taking Santanta Energy. My current bill is over $200. I have never had a bill over this even in the winter!! What the heck is going on? Now I am having trouble even contacting their customer service representatives. What a joke.
Lisa in Illinois from 60548, Illinois
January 16th, 2019
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
NEGATIVE 5 is TRUE RATING on SANTANA ENERGY
On Aug 2 I completed information to get Sanatana Energy home gas for 12 months fixedrate $2.30; was great rate! Discovered 26 Sept RATE DID NOT GO THROUGH FOR HOME. All of the gas rates HAVE INCREASED DUE TO TIME OF YEAR. This company does deserve 5 NEGATIVE STARS . Was told that my area 45805 OHIO does not qualify. Was I truly disgusted and feeling taken to the cleaners? Certainly. A rep on phoneSept told me that I could enroll 6 months fixed with $2.39/unit, no fee. Well how would this work WHEN I STILL HAD ZIPCODE 45805? I am spreading the word about Santana's service if you can callit service. Learning the truth at late date that I DID NOT HAVE THIS LOW RATE ON NATURAL GAS produced many problems; and NEVER DID I GET A LETTER DECLARING THIS WAS NOT AVAILABLE IN 45805 OHIO!! AUG 3 received email message providing my OHIO ENERGY REFERENCE ID 743860 and noted SANTANA ENERGY WOULD CONTACT ME; no information nor letter from SANTANA ENERGY ever arrived. I ABSOLUTELY WILL NOT RECOMEND SANTANA TO ANYONE AND MY ORDER EXPERIENCE FOR SERVICE IS NEGATIVE 5. AND SANTANA CANNOT RESOLVE THIS ISSUE FROM AUG.3 BECAUSE THIS COMPANY IS VERY DESPICABLE AND AT THE SAME TIME NOT TRUST WORTHY. SO IN TRUTH ON THESE RATINGS YOUR BUSINESS NEVER ACTUALLY GOT "ONE" ; that was the lowest I could provide. AT LEAST I DID PROVIDE A BUSINESS REVIEW WHEN YOU COULD NOT PROVIDE EVEN AFOLLOWUP MESSAGE.
MRS. DAVIS from 45805, Ohio
October 3rd, 2019
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Nothing about this experience was positve!
My application was rejected. No one can tell me why! AND I was never notified
Alan Woodard from 60640, Illinois
December 27th, 2019
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Don't get caught napping when your plan expires
I shop for the best rate on electricity. Santanna had a good three month rate so I signed up for 5.98 cents a KW/hr and no administrative fee. In October, the month before my three months ended, I requested a switch. That took a few extra days to process and ended up being accepted on 10/20 - nine days before the end of the period. Apparently since that was within the 10 day rescission period, I couldn't start my service until the next billing period- starting 12/2. OMG, what a jump in rates! Not only did I go up from 5.98 cents/KWhr to 9.015, but they also added a $10 a month administrative fee. The letter I got before this happened warned me of the increase (but got the new rate wrong) and said nothing about the administrative fee. (That possible fee was mentioned in the contract I got at the beginning of the period.) My suggestion - get your request to switch at the end of a period in to the utility 30 days before the cycle ends.
Alan from 60089, Illinois
December 6th, 2020
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Switch and bait
Becareful. Once your agreement expires, they will enroll you in their highest rate with a monthly charge. You need to keep an eye on Santanna
Lost customer from 60606, Illinois
December 9th, 2020
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DON'T LET YOU KNOW WHEN CONTRACT EXPIRING
DIDN'T LET ME KNOW MY CONTRACT WAS EXPIRING & MY GAS RATE JUMPED OVER 300% -- CALLED AS SOON AS I SAW FIRST BILL WITH NEW RATE, WOULDN'T DO ANYTHING SO I SWITCHED SUPPLIERS, BUT TAKES A COUPLE BILLING CYCLES & NEXT MONTH MY BILL WENT UP ANOTHER 200%
EXTREMELY ANGRY CUSTOMER from 44094, Ohio
April 11th, 2021
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Santanna doesn't care about customers
At the end of their contract they doubled their price. They wouldn't give me a good price correction even if I signed up with them again. They don't honor their customers!
Paul from 44691, Ohio
September 16th, 2021
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Not Satisfied
I ordered to sign up with Santanna. After discussing with my husband he wasn't satisfied with the $100 cancelation fee. So within 30 minutes I called to cancel. I was told to call back tomorrow because it hadn't been 24 hours. I received an email stating that I was not a customer with Santanna. So I called back the next day (36 hours later) and they said they could not help me with canceling my service that I need to contact my gas company. I DO NOT appreciate the run around. Also, I don't understand why they could not cancel me on their end.
Lori from 44641, Ohio
September 17th, 2021
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Awful customer service
I tried to cancel my renewal when it was time to do so. I was treated with extreme disrespect then my electric wasn't canceled when it should have been. My bill was outrageous then they talked to me extremely belittling. Being a. Customer service and inside sales manager I was appalled at how I was talked to.
Ashley G from 43613, Ohio
November 10th, 2021
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Tobbie
I signed up and then I got denied and I never received the denial letter and therefore I was unable to get my gas at the lower price of 5.09 now I have to pay 5.99 and I think this was unfair because I never received any notice
Thomas from 44406, Ohio
March 3rd, 2022
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Horrible
Service is absolutely horrible you more than doubled my accounts I am not happy highly ticked off and I will make sure other people know
Deanna little from 44511, Ohio
May 21st, 2022
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Failed to help
I had a signed contract to move provider. However that didnt happen. So Santana bumped my rate, after an entire year contract, to some ungodly amount and refused to keep the rate I had just paid. Cost me over $400. Very bad customer service and were no help whatsoever. Stay away, they just want your money.
Screwed in Ohio from 45069, Ohio
July 15th, 2022
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Watch for out of contract period
They have an early termination fee. When your term expires the rate goes up...by a factor of 4. My bill doubled compared to the previous years because locking a new rate takes about 2 cycles. The market rate is about half of what they applied to my bill. This is not the war or the government... this is pure rip-off money in the pocket for Santanna. Watch for no early termination fees and switch ahead of time.
Molly Zaharia from 44130, Ohio
July 28th, 2022
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this co. is a scam
I owne a business and i kept receiving letters from them to sign up with them and i never did. but after talking to our local supplier santana sign u up automatically if u dont opt out. so finally i switched my suppplier after receiving my last 2 bills and they were double of the regular amount. the local rate is 6 cents the last 2 bills they charged me .19 cents because i terminated their accoun.
they r scammers and dont care about how much they charge u.
hassan from 43609, Ohio
August 2nd, 2022
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Run!!
Company quadrulped my rate once they new I was switching because it take 2 billing cycles to change. 160.00 then I got last months bill 700.00 Same usage. RUN!!! Unethical people and they get you in the capitve time when u cant leave. I will never, ever use this placve again.
kk from 44102, Ohio
August 10th, 2022
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Sorry for customers who never got a notification
I am very unhappy!I for one have a very limited income and I owe about as much as I make per month.
Dld3 from 45244, Ohio
August 25th, 2022
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Beware !!! not a trustworthy company they did the bait and switch on me
I signed up for a package deal and they charged me a much higher rate then I sign up for on my main electric bill. I called them after i received my first bill and they said it was to late to fix it. what a rip off!!!
Kelly Drouhard from 44627, Ohio
November 7th, 2022
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Terrible, don't work here or switch to santanna
Former employee , held my pay ransom , had to drive managers around because they have no cars
Disgruntled from 44212, Ohio
August 14th, 2023
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DO NOT KNOW WHAT THEY ARE DOING
Totally screwed up my accounts, said I was purchasing Electric when that was not true. After 2 months of straightening out my issue. I get insulted with a bill. AFTER CALLING TO GET THIS RESOLVED THEY KEPT DISCONNECTING ME.
DO NOT USE THEM from Lansdale, Pennsylvania
January 13th, 2020
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Santanna Energy Services News
No applicable blogs have been written
12 Month Fixed Rate
Fixed-Rate Electricity 12
10.26¢
per kwh
$0.00
MRC
The 'MRC' or 'Monthly Recurring Charge' is a fee that the provider will add
to each of your bills in addition to the electric usage charges.
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