Our Grading of Santanna Energy Services
Santanna Energy Services Plan Summary
Customer Reviews of Santanna Energy Services
Most Recent Santanna Energy Services Reviews
Here in a time of bewildering choices for natural gas, Santanna Energy stands out as a company, which offers us natural gas at a very competitive price, while providing us with exceptional customer service. What more could you ask for? — John D. Peterson from Caledonia OH
The customer service people were helpful but it takes a very long time to get thru to a live person. It also takes a long time to set up the account and verification, otherwise good. — MIO from Malvern PA
I called to inquire about Santanna rates for my new home and was not only impressed by the low low rate....but the warm and courteous representative I spoke with was very impressive and sold me on Santanna. — Jerry from Canton Ohio from Canton OH
4-5 Star Reviews: 8 (67%)
The customer service people were helpful but it takes a very long time to get thru to a live person. It also takes a long time to set up the account and verification, otherwise good.
1-2 Star Reviews: 4 (33%)
Totally screwed up my accounts, said I was purchasing Electric when that was not true. After 2 months of straightening out my issue. I get insulted with a bill. AFTER CALLING TO GET THIS RESOLVED THEY KEPT DISCONNECTING ME.
Santanna Energy Services News
Santanna Energy Services FAQs
What is the cheapest plan that Santanna Energy Services has?
The cheapest plan Santanna Energy Services has is Premier Pick 12 Month, with rates starting at 7.40¢. This is a 12 month plan. You can find details for that plan here.
What do customers think about Santanna Energy Services?
That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Santanna Energy Services customer review is 3.6 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.
Why is my electricity rate higher than when I signed up?
The rate you see when you sign up is the average rate at that exact amount of usage in one billing cycle. Some companies try to game the system by applying bill credits between certain usage thresholds. It works great if you are within the margins, but as soon as you leave that band you no longer get that bill credit and your rate per kWh can double. The PUC only requires that companies disclose their average rates at 500, 1000, and 2000 kWhs. Companies can get around this by giving you a $50 bill credit if you use between 1000 and 2000 kWhs per billing cycle. The only way to really know what you're getting into is to read your EFL. A 10¢ rate at all usage amounts may end up being cheaper than that 8¢ rate at 1,000 kWh!