XOOM Energy -- Profile Analysis

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XOOM Energy is a retail energy provider that offers electricity and natural gas service in select states. Service areas include California, Ohio, Connecticut, Pennsylvania, Delaware, Rhode Island, Texas, Virginia, Washington D.C., Illinois, Indiana, Kentucky, Maine, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, and New York.

All XOOM Energy Plans  


Plan Name
Company
Length
Price
Monthly Recurring Charge
The 'Monthly Recurring Charge' is a fee that the provider will add to each of your bills in addition to the electricity/gas usage charges.
24 Month Fixed Rate
24 month
Fixed Rate
10.49¢ / kwh
$0.00 monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
10.29¢ / kwh
$0.00 monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
10.09¢ / kwh
$0.00 monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
9.79¢ / kwh
$0.00 monthly recurring charge

XOOM Energy Plan Summary

Total Plans

4

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Customer Reviews of XOOM Energy

Reviews Overall

26th place
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Most Recent XOOM Energy Reviews  


New Customer Review
I ordered service to start on 3/1/2024. I was never notified when to expect the first bill. As I did not request e-bills, So as of 4/4/2024 I began to watch the mailbox for my first invoice. As the middle of the month approached, I decided to call and ask when to expect the bill. To my astonishment, on or around 4/12/2024, I was told that the first bill was actually generated on 3/8/24 and since it had not been paid a letter of disconnection had been sent out. After speaking to the Customer Service Rep, we were able to sort everything out that day and I had my bank to send an immediate payment, in addition the Customer Service personnel was able to have the late fee reversed. She was extremely helpful. The disconnect with the billing dept not mailing or emailing me the first invoice.
Other than this initial hickup the company is doing great.
Gwendolyn Mills from Atlanta GA

Terrific over all
Great prices. When rates decreased from the high ones of last year, they were wonderful on the phone AND adjusted my rate to the current lower rate. Recommend them, they are the lowest. Giles Smith from Marietta GA

Thank you!
Thank you to Al Zanni! He did a great job helping out a friend with reducing a friends prices. Shes greatly appreciative of your assistance! Nate O from North Royalton OH


4-5 Star Reviews: 15 (11%)



New Customer Review

I ordered service to start on 3/1/2024. I was never notified when to expect the first bill. As I did not request e-bills, So as of 4/4/2024 I began to watch the mailbox for my first invoice. As the middle of the month approached, I decided to call and ask when to expect the bill. To my astonishment, on or around 4/12/2024, I was told that the first bill was actually generated on 3/8/24 and since it had not been paid a letter of disconnection had been sent out. After speaking to the Customer Service Rep, we were able to sort everything out that day and I had my bank to send an immediate payment, in addition the Customer Service personnel was able to have the late fee reversed. She was extremely helpful. The disconnect with the billing dept not mailing or emailing me the first invoice.
Other than this initial hickup the company is doing great.

Gwendolyn Mills from 30310, Georgia
April 30th, 2024

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

3-4 Star Reviews: 2 (1%)



Unfortunate Problem

Ive been a customer with Xoom for 3 years. Unfortunately I have to say that on my last move and switch over my lights were disconnected after 2 weeks only to find out that my lights were not switched over properly and no one could solve my issue and Im without lights for 24 to 48 hours after being on the phone for almost 2 hours of unanswered questions. This sucks for a loyal customer of 3 years of service. I was told that I had to wait on a release order because of the tenants before me witch should have happened at the time of my switch. There goes my food and its cold.

Sad situation from 77061, Texas
February 25th, 2022

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

2-3 Star Reviews: 19 (14%)



Nonexistent customer support

They seem to intentionally make it difficult to get details on your bill

Vw04 from 30338, Georgia
January 22nd, 2024

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

1-2 Star Reviews: 113 (81%)



Dont get it

No one is ever available not one supervisor. Customer service when you do get them is horrible.

Shardae from 30224, Georgia
April 19th, 2024

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

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