XOOM Energy -- Profile Analysis

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XOOM Energy is a retail energy provider that offers electricity and natural gas service in select states. Service areas include California, Ohio, Connecticut, Pennsylvania, Delaware, Rhode Island, Texas, Virginia, Washington D.C., Illinois, Indiana, Kentucky, Maine, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, and New York.

Our Rating of XOOM Energy




All XOOM Energy Plans  


Plan Name
Company
Length
Price
Monthly Recurring Charge
The 'Monthly Recurring Charge' is a fee that the provider will add to each of your bills in addition to the electricity/gas usage charges.
24 Month Fixed Rate
24 month
Fixed Rate
14.99¢ / kwh
$0.00 monthly recurring charge
Popular Brand
12 month
Fixed Rate
18.39¢ / kwh
$0.00 monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
17.89¢ / kwh
$0.00 monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
17.99¢ / kwh
$0.00 monthly recurring charge

XOOM Energy Plan Summary

Total Plans

4

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Customer Reviews of XOOM Energy

Reviews Overall

36th place
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Most Recent XOOM Energy Reviews  


Xoom energy is great!
Im so happy to see my bills lower. I never knew about we shop around until someone contacted me and over this last year my bills have been lower than ever. And the customer service has been good too bc I had one minor problem I made while signing up and they fixed it immediately- thought I'd include. Alicia from Leetonia OH

GREAT SERVICE!!!
Xoom energy is awesome! My rate is great and Ive seen long term savings over the last 12 months! Will for sure use this service again! Cole from Akron OH

STRESS FREE
I have over 15 accounts as a family for the past 3 years now. I like how simple it is to get service with xoom & how easy it is to get a hold of customer service for whatever reason, unlike other companies. OVERALL my bills are decent & there is NO hidden FEES. Pay attention to your BILL! Sometimes going the "CHEAP" route becomes an EXPENSIVE route in the long term. XOOM from Houston TX


4-5 Star Reviews: 12 (12%)



Xoom energy is great!

Im so happy to see my bills lower. I never knew about we shop around until someone contacted me and over this last year my bills have been lower than ever. And the customer service has been good too bc I had one minor problem I made while signing up and they fixed it immediately- thought I'd include.

Alicia from Ohio
April 15th, 2021

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

3-4 Star Reviews: 2 (2%)



Unfortunate Problem

Ive been a customer with Xoom for 3 years. Unfortunately I have to say that on my last move and switch over my lights were disconnected after 2 weeks only to find out that my lights were not switched over properly and no one could solve my issue and Im without lights for 24 to 48 hours after being on the phone for almost 2 hours of unanswered questions. This sucks for a loyal customer of 3 years of service. I was told that I had to wait on a release order because of the tenants before me witch should have happened at the time of my switch. There goes my food and its cold.

Sad situation from Texas
February 25th, 2022

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

2-3 Star Reviews: 15 (15%)



Not really a deal at all

I used Infinite Energy until they were bought out. My rate with IE was $0.549 and my rate with Xoom Energy was $0.399. Yet my monthly bills arrived $20-40 more expensive than the corresponding month from IE despite having a lower rate. There must have been some added fees in there. I'm not sure, because the bill is very difficult to understand and the website is awful. I do not recommend Xoom.

DMcW from Georgia
May 5th, 2022

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

1-2 Star Reviews: 81 (79%)



Horrible

Stay away! They offer you low price to begin with then when your contract expires they send No notification and charge your triple the amount. When I noticed the charges they said they would refund me and start me back on the low rate. I however have not seen that refund and was again charged more than I agreed. I have been calling the company for 4 months asking where my refund is and no one there seems to know anything. All they keep saying is someone is reviewing the account and will call me back in 24/48 hours. I have never been called back. I keep calling and getting the same answer.This has been going on for months. This business is a joke. What money you think you are saving at first they will get back from you once your contract comes up. STAY AWAY HORRIBLE!!!!!!!! I cant stress this enough Horrible!!!!!!

Upset from Ohio
May 11th, 2022

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

XOOM Energy News  


Grab the Cheapest Short Term Electric in Abbottstown
Met-Ed's rate increase starts December 1! Learn how you can cut your monthly bill when you shop our cheapest short term electric plans! Short Term Cheap Abbottstown Electric Plans Electricity rates appear to be on the rise and the thought of this might make most people freeze in place. Met-Ed c...

Shop Philly's Best Short Term Electric
If you want more than a low electricity rate to get through winter, then it's time to shop Philly's best short term electric plans. Best Philadelphia Short Term Electric It's cold outside but an easy way to heat things up is with a cheap short-term electric plan. Many rates are lower than PECO'...

Best 12 Month Electric Plan In Reading, Pa
These plans have great rates but also check out their incentives and rewards programs. That way you'll get the best electric plan in Reading, PA. Best Reading 12 Month Electric Plan High electricity bills can cause an individual to freeze in place. But you can take steps to prevent high electric...

XOOM Energy FAQs  


What is the cheapest plan that XOOM Energy has?


The cheapest plan XOOM Energy has is SureLock 24, with rates starting at 14.99. This is a 24 month plan.

Where can I order XOOM Energy electricity?


XOOM Energy has electricity plans in Connecticut, New Jersey, Illinois, Ohio, New York, Rhode Island, Pennsylvania, Massachusetts, Maryland, Maine, and New Hampshire

Where can I order XOOM Energy natural gas?


XOOM Energy has natural gas plans in California, Georgia, Illinois, Maryland, New Jersey, Ohio, Pennsylvania, and Michigan

What do customers think about XOOM Energy?


That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average XOOM Energy customer review is 1.7 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.



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