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About XOOM Energy

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XOOM Energy is a retail energy provider that offers electricity and natural gas service in select states. Service areas include California, Ohio, Connecticut, Pennsylvania, Delaware, Rhode Island, Texas, Virginia, Washington D.C., Illinois, Indiana, Kentucky, Maine, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, and New York.

Pennsylvania Energy Ratings Score:


( 3 / 5 )
Our rating criteria
All Providers Ranked From High To Low


XOOM Energy Customer Engagement

10   Reviews

  Replies

Response Rate:
0.00 %




This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of XOOM Energy








10 Reviews and Replies for XOOM Energy


Have really enjoyed saving money
(4.6 / 5)

  This company has made it easy to get electric, have had wonderful customer service experience's and have never in my life paid such a low electric bill!! There are also a lot of rewards, and xtra's you can get just by being a Xoom customer that have also either saved me money or have earned me cash rewards. I get to use 50% solar, and have the lowest fixed rate plan in this entire area. No surprises here, just one happy customer.

Do your own research, I am happy with Xoom
August 2nd, 2017

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Not bad
(4.2 / 5)

  I was with this provider for more than a year. No problems with them. Everything went smoothly.

Ex-Houston Resident
February 11th, 2017

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Love it
(3.8 / 5)

  So prior to getting Xoom energy, I had read the reviews on yelp and I was aware that I need to read the contract carefully so I would not get tricked. I did that, and too say the least I am very happy with my decision to go with Xoom energy. I love how they allow you to pay for a kid every month as well as providing affordable and efficient gas!

delly doobz
March 14th, 2017

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Horrible customer service
(2 / 5)

  I ordered service online and got confirmation that the service will start on the 5th, today is the 9th still no lights. I am getting work done and have hired contractors they go everyday and I am loosing money everyday. I called today and was told they have a system glitch, so why wasn't I informed some kind of communication would have gone a long way. I could have safe money by not sending the contractors out everyday since he 5th. I asked if they can put a rush on it and was told unless I can approve someone will die then no. Worst service ever. I would suggest you directly to a big company.

Sage
April 9th, 2018

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Cost more than original PG&E bill
(1.4 / 5)

  was given 30 days to cancel contract. Didn't get PG&E bill for comparison until after 30 days. The bill was higher than original. Had to pay $70 to cancel.

Doren
February 27th, 2018

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HORRIBLE!!!
(1 / 5)

  I am very displeased with the service at XOOM Energy. I was a loyal customer for 2 years and I would never recommend this company to anyone. All I have gotten was the run around from every service rep and manager working there. This company is horrible to customers and they rape you with charges. If I could rate this company a 0 I would.

Katherine
March 2nd, 2018

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Xoom energy scam
(1 / 5)

  Total rip off...electric bill doubled

Collin Kinsey
February 22nd, 2018

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DECEPTIVE ADVERTISING
(1 / 5)

  I signed up for this due to low rate then surprisingly my bill still comes out high in which it equals to the energy rate due to the hidden charges, most probably those small fine prints that only the Xoom Executive would understand. The previous company never charge me those things.

emely
October 16th, 2017

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Terrible stay away
(1 / 5)

  I signed up with zoom energy the mid of July. I have already canceled my service with zoom and went back to 4 change because of hidden fees I wasnt aware of. Even the manager Erica said it was my responibility to pay the early termination fee even though when I set up service I called and the gentlemen walked me though the set up and never mentioned the fees. I'm now stuck with a $200 electric bill and a $200 termination fee all for trying to do what was best for my family. We usually only pay 120 at most for our bill so this is a huge slap in the face. Management (Erica and Stephanie) have been unwilling to help my family out and are definitely not management material.

Chanel Derr
August 28th, 2017

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deceptive advertising
(1 / 5)

  XOOM advertises low electric rates but does not disclose that they charge numerous additional fees that make their electrical rates higher than their competition. I like so many switch in good faith to find out that they have been swindled by deceptive advertising. The Texas Attorney General should be notified of these illegal and deceptive practices.

DO NOT USE THIS COMPANY!!!

Richard Newton
January 21st, 2017

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Updated: 05-25-2018
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