PP&L and Pennsylvania Energy

About PP&L

PPL's history stretches back to the 1883 when Thomas Edison set up the world's first three-wire power station in Sunbury, PA. By 1900, central and eastern PA towns and cities got electricity from 64 different public utility companies. Through consolidations and mergers, the number of companies shrank to just eight by 1920. At that point, these final eight companies merged one last time to form the Pennsylvania Power & Light Company (PPL).

To comply with Pennsylvania deregulation in 1996, PPL began the complicated process on selling off its generation and fuel-related operations. As of 2016, PPL focuses on its transmission and distribution operations, delivering 8,000 megawatts to customers from Lancaster, through the Lehigh Valley, and up to Wilkes-Barre and Scranton.

The company is also actively involved in each community it serves. Through its PPL Foundation, the utility helps with programs that help schools, food banks, youth sports, and other nonprofit organizations in 29 PA counties.

PP&L Pennsylvania Service Territory

PPL distributes electricity to 1.4 million customers in some or all of these central and eastern Pennsylvania counties:

Berks County Bucks County Carbon County
Chester County Clinton County Columbia County
Cumberland County Dauphin County Juniata County
Lackawanna County Lancaster County Lebanon County
Lehigh County Luzerne County Lycoming County
Monroe County Montgomery County Montour County
Northhampton County Northumberland County Perry County
Pike County Schuylkill County Snyder County
Susquehanna County Union County Wayne County
Wyoming County York County


How do I start new PPL service?

Starting PPL service for your home is both easy and convenient. Just visit the PPL web site to start, stop, or move your home's electric service.

Customers can also set up service by calling PPL customer service (1-800-342-5775).

PPL will do a soft credit check to determine if a deposit is required. Be ready to supply:

  • Personal Information: You will need to provide your Social Security Number or driver's license information or other valid, non-expired ID.
  • Service Address: The address where you want your service turned on or switched.
  • The start date for electricity service.

PPL needs 5 business days advance notice. However, in some cases, they can provide same-day service. Call customer service to request.

Will I Need to Pay a Deposit?

That depends on a few factors:

Credit Rating -- PPL has the right to check your credit history and level of credit risk to determine whether a security deposit is necessary. Other factors include whether the customer was previously disconnected or has unpaid energy bills.

TIP -- Be sure to unfreeze your credit. If you have frozen your credit with any of the major credit agencies, you will need to have it temporarily unfrozen before you submit a new service request.

If you are required to pay a deposit -- Within 3 business days, PPL must notify you in writing about their specific reasons requiring you to pay a security deposit.

What are PA state laws about utility deposits?

  • Deposits cannot be greater than an estimated two months usage.
  • Customers have 21 days to make a payment after the utilty sends them the deposit request notification. However, customers have three months to pay the full deposit.
  • PPL can hold the deposit for 24 months. If the customer pays their bill in full and on time for 12 consecutive months, the deposit will earn interest.
  • Customers have the right to use a guarantor who is a credit-worthy customer with PPL and can pay your bills if you fail to do so.

What are PPL delivery and supply charges?

In Pennsylvania, residential customers pay for both the cost to deliver their electricity as well as for the amount of electricity supply that they use.

  • Delivery Charges are fixed rate charges (tariffs) representing the cost of transmitting electricity to your home via PPL's power lines. The charges cover the PPL local infrastructure operating costs, maintenance, and ensures them a profit. Other usage-based charges are small costs from riders to fund projects, cover fees, etc. PPL's delivery charges must be approved by the Pennsylvania Public Utilities Commission (PAPUC). All PPL customers pay the same set Delivery rates no matter who supplies their energy.
  • Supply Charges represent the price for the amount of electricity that you use. PPL customers can choose the "Price to Compare" (PTC) for their electricity supply. However, because of Pennsylvania's Energy Choice program, customers are free to also choose energy from competitive retail electricity suppliers.

What are PPL PTC charges?

When deregulation began in Pennsylvania, all utilities that wanted to participate in consumer choice had to sell off their generators. However, the PAPUC requires these utilities to provide electricity supply at a default rate to customers in their service territory who don't shop for a retail supplier. As a result, these utilities must purchase their electricity supply for the default rate from generator companies.

The PAPUC oversees PPL's default service rates. PPL's supply rate represents generation supply costs that are passed without mark up directly through the utility onto their customers. This default supply rate is also called the "Price to Compare" or PTC.

What does "Price to Compare" or "PTC" mean?

The PTC default rate represents the actual price (generation + transmission) the utility pays for the electricity. In other words, it not only includes the generator company's price for making the electricity but also the cost to transmit it from power stations over high tension power lines to PPL's local electrical switch yards. From there, the electricity is distributed throughout the PPL local electrical grid for delivery to homes.

In Pennsylvania, PPL sets its PTC rates by holding auctions to line up their electricity supplies. Currently, auctions are held twice a year. Consequently, PPL's PTC rates change every every June 1 and Dececember 1. When the auctions are completed, the PAPUC must approve the prices for both the generation supply and transmission.

For customers, it means these electricity rates can vary seasonally; low some months, higher during others -- especially during the summer.

PPL Current PTC Residential Rate: 14.612 cents per kWh, expires 6/30/2023

NOTE: There are approximately thirty-five borough-owned public power systems in Pennsylvania. These purchase energy for their local residents. Many prohibit residents from shopping for their own provider. If you live in one of these communities, check with your local government to learn more.

How Much Do PPL PTC Charges Cost

The DOE EIA estimates that the average Pennsylvania residence uses an average of 864 kWh each month. Therefore, an average PTC bill roughly breaks down like this:

Rate per 864 kWh Used Monthly Customer Charge Total
PPL PTC Supply Rate 14.612 cents 0 $126.25
Monthly Distribution Charges (excluding riders) $0.04332 per kWh $17.94 $55.37
Total Bill $191.62

What is Pennsylvania energy choice?

Pennsylvania electric consumers are free to choose their own competitive retail electricity supplier. These alternative suppliers shop deals with different producers on the wholesale market to offer competitive rates. For that reason, their rates are not controlled by PAPUC the same way that utilities are. This lets retail suppliers to offer competitively priced fixed rate plans for a variety of term lengths.

Though it can seem confusing, shopping electricity plans is an easy process. The trick is finding the one that meets your needs. That's why retail energy suppliers in Pennsylvania offer two types of plans:

  • Fixed Rate Plans have their price rate set for the same price over the term of the contract. Customers can count on stable energy rates on plans lasting from 6 to 36 months. However, many fixed rate plans come with early cancellation fees for breaking a contract early.
  • Variable Rate Plans Don't want to be tied to an electricity plan contract for months or years? Then choose a variable plan. Variable plan rates can change from month to month depending on the price of the electricity supply. That means there's nothing to prevent your rate from going up one month or down the next. However, these plans don't have a contract or any termination fees and this allows customers the flexibility to shop for new rates and switch to better deals without paying any penalty.

How Do I Get the Cheapest PPL Rate?

Shopping for a new PPL Customer Choice Plan can seem daunting at first. But, once you understand how it works, it's very easy and straightforward. To begin, you should have these three things with you when you shop for electricity.

  1. Your current bill. Your past usage per billing period can help you estimate a how much a plan might cost you each month.
  2. The current PPL PTC and expiration date. Knowing the current PPL supply price lets you compare rates offered by retail energy suppliers. This way, you can get a better feel for what suppliers are offering, for how long, and if any of their incentives make their price work for your family's need.
  3. Your PPL of Pennsylvania customer account number. This 10 digit number is located on your bill. Having it handy lets you sign up with a retail supplier right away.

What do I need to know for when shopping in the PPL service area?

The best way for a PA energy customer to avoid making a bad choice it to ask the right questions. That way, you can learn exactly the information that can save you money. When you shop for electricity service in Pennsylvania, always be sure to ask these important questions:

  • Is the rate variable or is it fixed?
  • Is the rate competitive with the current PPL supply rate?
  • How long does the plan contract term run?
  • Does the plan's contract term last longer than PPL's PTC rate?
  • Does the plan include any recurring monthly charges?
  • Does the plan have an early cancellation fee?
  • Does the supplier offer any customer incentives or rewards programs?
  • What happens when the contract expires?

Who bills me?

PPL sends a single bill that outlines and adds up your monthly charges.

What are the Terms of Service?

In PA, Customer Choice Plans must include Terms of Service that explain and identify specific charges and any fees a customer will face when they sign up for an electricity plan. Not all suppliers have the same terms. That's why all Pennsylvania energy choice customers should read and understand the terms of service and contract summary for any plan they are interested in before they sign on to the plan.

What are early termination fees?

Switching retail suppliers before a contract ends can involve paying early termination fees. These can take a big chomp out of your checking account you if choose to switch retail providers before your plan contract ends.

Where can I find more information on my usage?

PPL customers can 24 months of their energy usage on their monthly billing statements. This information is also available through your PPL online account.

What do I do when I have PP&L billing problems?

  • First thing to do is contact PPL. If you are having trouble paying your monthly bill call PPL's Customer Service: 1-800-342-5775. Have your account number ready.
  • Need extra time to pay your energy bill? You can apply for a Due Date Extension by calling PPL Customer Service or by applying on-line.
  • You can change your bill due date! Once every 12 months, customers can change their electric bill due date. Be patient because it takes 2 billing cycles go into effect.

The PAPUC requires all PA public utilities to offer Budget Billing. PPL Budget Billing takes your annual electricity costs and averages them out over the cost of the year. This ensures that customers aren't presented with unexpectedly high bills at peak times.

Who do I contact if there is an emergency or outage in the PPL area

Report safety hazards involving power lines immediately to PPL at 1-800-342-5775.

You can also report downed lines or outages at PPL's website.

Check PPL's current electric outages as they are being repaired.

What if I'm interested in buying PP&L's energy plans?

We currently do not offer any PP&L plans at this time.

Other popular plans you can try instead are NRG Home's 12-Month Electric Choice Plan starting at 12.3¢/kWh or NextEra Energy Services's NextEra Eco Saver 12 starting at 10.7¢/kWh just to name a few!

What companies are similar to PP&L?

Some companies that are like PP&L in price range and user ratings are NRG Home and NextEra Energy Services.

Here is an overview of these two:

NRG Home:

NextEra Energy Services:

  • Average Plan Rate: 10.2¢/kWh
  • Plan Types: Fixed Rate
  • Cheapest 12 Month Plan Fixed: NextEra Eco Saver 12 10.7¢/kWh
  • Cheapest 24 Month Plan Fixed: -
  • Average User Rating: 0/5.0

What are some good companies in my area?

In Lancaster, Pennsylvania there is:
  1. Energy Harbor 3.7/5.0 with an avg. plan rate of 9.8¢/kWh.
  2. Santanna Energy Services 3.6/5.0 with an avg. plan rate of 9.2¢/kWh.
  3. CleanSky Energy 3.2/5.0 with an avg. plan rate of 10.6¢/kWh.
  4. Constellation 3.1/5.0 with an avg. plan rate of 10.5¢/kWh.
  5. NRG Home 2.3/5.0 with an avg. plan rate of 11.1¢/kWh.
  6. Direct Energy 2/5.0 with an avg. plan rate of 10¢/kWh.
  7. Rushmore Energy 1.9/5.0 with an avg. plan rate of 10.1¢/kWh.

What are some cheap electricity plans in my area?

The most affordable electricity plans in Lancaster, Pennsylvania are:

  1. TrueSimple 6 for 6 months starting at 9¢/kWh.
  2. PA Frontier Secure Power 12 for 12 months starting at 9.4¢/kWh.
  3. TrueSimple 12 for 12 months starting at 9.9¢/kWh.
  4. TrueSimple 24 for 24 months starting at 10¢/kWh.
  5. Online Premier - 12 for 12 months starting at 10.4¢/kWh.

How much do electricity plans cost per month?

The monthly bill will vary by season (with the winter and summer seasons being the more expensive periods) and the size of your home. In 2022 in Lancaster, Pennsylvania, the average electricity plan rate is 10.9¢/kWh. On average, that means

  • A small home will use around 500kWh of energy times 10.9¢/kWh totalling $54.5 per month.
  • An average-sized home will use around 1000kWh of power times 10.9¢/kWh totalling $109 per month.
  • A large home will use around 2000kWh of power times 10.9¢/kWh totalling $218 per month.

You can price electricity plans in your area here.

Your Energy Usage and Understanding Your PP&L Bill

Your PP&L usage affects your energy bills.

While your energy usage habits are unique to you, any Pennsylvania native will tell you that winters can be bitterly cold and summers can be hazy, humid, and hot. While most PA homes rely on natural gas for heating, roughly 1.6 million (29%) of homes in the state use electricity.

  • Approximately one third (32%) of home electricity usage goes to electronics, lighting, appliances, and air conditioning.
  • Pennsylvania residents spend on average 5% of their annual energy costs on air conditioning. Half of PA households have central AC.
  • The remainder of energy use goes to water heating, refrigeration, lighting, electronics, clothes dryers, cooking, and small appliances.

Understand Your PPL Bill

Want to learn more about your home energy usage? PPL customers can track 24 months of their electric usage plus other relevant information on each monthly bill or by logging on to your PPL account.

The best way to cut your electricity bill is to reduce your usage:

  • Seal your doors and windows against winter and summer drafts. Not only does it keep out the cold or hot air but it also reduces the amount of mold, pollen, and other allergens getting into your home.
  • Add insulation to your attic, basement, and duct work.
  • Install a programmable or smart thermostat. Programming it to set-back the temperature when you're away or inactive can improve your home's energy efficiency and help cut your energy bills.

Your utility company can provide a wealth of resources and offers programs to help you improve your home's energy performance.

Your PPL bill contains many details that can be confusing to customers. But there's lots of useful information to help you better understand your usage and rate. Below, we break down the most important items on a sample PPL Electric bill.

PPL Sample Bill

  • A: Account Information. This includes your name, 10 digit PPL account number, the bill's due date period, and the payment amount due.
  • B : The Billing Summary section shows an overview of account balances, current charges, date due and amount due.
  • C: Electric Usage Profile is divided into two sections. This first part shows the service address, the meter number for that address, and the date of the next meter read.
  • D: This section of the Electric Usage Profile shows the average daily usage over the past 24 months. It features monthly usage comparisons and average temperatures. This feature helps you gauge how well your home heats and cools.
  • E: The Shopping Guide shows the information you'll need to provide when you select an electricity supplier: your PPL account number, the rate schedule ( RS = residential service), and PPL's current PTC rate.
  • F: Manage Your Account shows resources to help you pay your bill and manage your account online.
  • G: The bill stub contains important acocunt information to credit your payment to your account. Include this payment stub with your check if you mail your monthy payment to PPL.
  • H: Page 2 shows important details about your PPL bill. These include the previous balance due and the date and amount of the payment received.
  • I: Breaks down the charges currently due PPL. These show the amounts that make up the distribution portion of your bill.
  • J: Details the Electricity Supply portion of your PPL bill which are composed of the generation and transmission charges. Details are spelled out on Page 3.
  • K: Page 3 of your PPL bill contains your electricity supplier's billing details. It shows the generation and transmission charges per kWh for the billing period, any monthly charges, and taxes.
PPL Energy Example Bill Page 1 PPL Energy Example Bill Page 2 PPL Energy Example Bill Page 3

PPL Coupons, Energy Promotions, Discounts, Rebates and Promo Codes

As your local electric utility, PPL offers several rebate and energy efficiency programs to help customers reduce their monthly bill by upgrading their home's energy performance. Some programs also offer money-saving incentives while others could make paying your monthly bills much easier during those expensive winter months.

Program Name Program Type Benefit
Appliance and HVAC Rebates Program Energy Efficiency Rebate Program

PPL customers can take advantage of rebates on the purchase of ENERGY STAR certified appliances and HVAC systems.

  • Appliances ins energy-saving water heaters, washers, dryers, refrigerators, freezers, ventilation fans, and dehumidifiers. Rebates range from $25 to $400.
  • By working with a participating HVAC contractor, PPL customers can earn substantial rebates on home insulation (75% of total cost) and new HVAC systems (up to $400).
  • Funds are limited, and PPL Electric Utilities reserves the right at any time to extend, modify or terminate the rebate program.
Appliance Recycling Program Energy Efficiency Rebate Program

PPL customers can properly dispose of their old appliances and get paid for them.

  • You must have an active electric account with PPL Electric Utilities at the address where you would like us to pick up the refrigerator/freezer.
  • Refrigerators or freezer must be clean, empty, and defrosted, and measure between 10 and 30 cubic feet in size.
  • Recycle your old room air conditioner or dehumidifier at the same time and get an extra $10.
PPL OnLine Market Energy Efficiency Rebate Program

PPL residential customers can save on LED light bulbs, smart thermostats, dehumidifiers and more by shopping the online PPL Marketplace.

Registered customers get rebates on orders of up to 10 LED lamps per category, 2 Wi-Fi Thermostats, 10 occupancy sensors, and more .

New Homes Program Energy Efficiency Rebate Program

PPL is working closely with area builders who are constructing energy-efficient homes that deliver more than just energy savings.

Homes built through this program are 15% to 50% more energy efficient than new homes built to Pennsylvania's standard building code. Homes qualified through the PPL New Homes Program can qualify for special Energy Efficient Mortgages.

Residential In-Home Audit Energy Efficiency Rebate Program

PPL customers can sign up for an In-Home Audit. A certified energy auditor will:

  • inspect your home and identify areas where you may be wasting energy
  • Install energy-saving products at no additional cost.
  • Recommendations for upgrades that can save energy and qualify for rebates.
  • Instant discounts of $150 or $250 based on your home's heating and cooling system.
WRAP Residential Energy Efficiency

Helps eligible PPL customers a way to reduce their electric bills through home weatherization, free energy-saving products, and conservation with a free energy audit.

OnTrack Bill payment assistance

Based on income and debt, PPL offers eligible OnTrack customers to have a portion of your debt forgiven each month as long as they pay a $5.00 co-payment and make their OnTrack payment in full and on time each month.

  • OnTrack participants must also apply for the LIHEAP program and for WRAP.
  • Contact customer service or sign up online.
LIHEAP Cash and Crisis Grants Bill payment assistance

LIHEAP usually opens in early November and closes in early April. The program is available to eligible customers whose income is 150% of the Federal Poverty Level or below.

Operation HELP Bill payment assistance

Operation HELP is a one-time annual emergency financial aid to pay heating bills for families with financial hardships.

  • Maximum grant is $500 that will be paid directly to the utility.
  • The program is open all year long, you may receive HELP assistance only once per year.
Customer Assistance & Referral Evaluation Service (CARES) program Bill payment assistance

There are no income guidelines to qualify for the CARES Program. You may qualify for CARES if you:

  • Are experiencing a temporary hardship.
  • Are willing to work together with a CARES representative.
  • Call PPL Universal Services at 1-800- to see if you qualify.
PPL Customer Assistance Program (CAP) Bill payment assistance

PPL's Customer Assistance Program (CAP) can give you a monthly credit on your PPL bill. The credit is based on your household's gross income and energy use. To apply. Customers will need to supply the following information:

  • Address and phone number associated with your PPL account
  • Full name and birthdate of each household member
  • Proof of income during the past 30 days for each household member.

Shopping Looking for Electricity in the PP&L Service Area?

While you can not order PP&L on PAEnergyRatings.com. We do have a wide variety of the best electricity plans in Pennsylvania for you to choose from.

Want to order Natural Gas in the PP&L Area?

PP&L is not currently available on PAEnergyRatings.com, if you are looking to order for residentail natural gas, these are our recommended plans. Or you can browse all of our Pennsylvania natural gas plans.

PP&L Service Area Providers

Company Rating Phone
Provision Power & Gas
NextEra Energy Services
Direct Energy
Frontier Utilities
Energy Harbor
Verde Energy
Tomorrow Energy
CleanSky Energy
Santanna Energy Services
XOOM Energy
Major Energy
American Power & Gas
866 682 9816
National Gas & Electric
SFE Energy
Rushmore Energy
NRG Home
Sunwave Gas & Power
AEP Energy
22 results

News Articles About PP&L

Should I Switch PA Electric Suppliers?

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Is my PA electricity supplier the best? Should I switch providers?Is Your Electricity Supplier Really the Best?

Pennsylvania electricity customers have heard how an Erie woman was recently billed $284 billion dollars by Penelec for her December electric service.Not so well known is that Penelec’s parent company, First Energy, conducted an investigation on its own. It maintains that there’s no evidence of the bill nor audio recordings of any customer service calls about it in spite of photos supplied to the Erie Times-News.Sheesh! After a response like that, there’s little wonder why some homeowners have been asking, “Should I switch PA electric suppliers?”

When It's Time To Shop For An Electricity Supplier

Even though the electricity markets have been deregulated in Pennsylvania for more than a decade, some people still fall into the old habit of thinking that they don’t have the power to choose an electricity supplier and that it’s easier just to settle for whatever deal their local utility offers.Balderdash!Not only can you choose your own electricity provider but you have the right to dump ‘em for any reason at all. And that can be high rates, wretched customers service, hidden fees, or even an ugly logo. In Pennsylvania’s deregulated electricity market, electricity suppliers (and local utilities with their “price to beat”) are supposed to compete for your business. If your electricity supplier can’t meet your energy needs or they just plain suck, go find another company and switch.And even if you are already signed up with the best electricity provider in the entire state, there’s absolutely no reason why you shouldn’t look around to see what other plans suppliers are offering. After all, it’s your money.

How Do I Know When to Switch?

Think about what your needs are as well as the rough average amount electricity you use each month, what the rate is, the terms of your electricity provider's plan, and if you've been getting good service from your energy supplier. Here's how you do all that.

Know Your Usage

For example, do you use 800 kWh, 1,000 kWh, or 2,000 kWh per month? An easy way to find out is to review your past electricity bills for the past year. Most providers already provide some sort of electricity usage profile information either through your on-line account or printed on your monthly statement.If you don’t have that information, you can still estimate your usage by calculating your total electricity usage in kWh for an average day and then multiplying that by 30 days. What’s that look like? Say we add up the daily 24 hour usage for all our appliances (the wattage used by refrigerator, washer, dryer, water heater, TV, etc for the amount of time it’s in use). Let’s we figure out that we use 28,030 watt/hours per day, or 28.03 kWh/day. Multiply that by thirty and you get 841 kWh per month (and by happy convenience is the exact average monthly electricity consumption for PA residences in 2016).

Know your electric current rate!

Your electric bill is divided into two parts:
  • There’s the distribution charge. This is what the local utility (or EDU) charges for delivering the electricity to your home through the local grid. Those poles and wires need to be maintained and if there’s a power failure, they’re the folks to call. Everyone pays the same rate for the distribution charge. IF an EDU wants to change the distribution charge, it must be approved by the PA PUC. The distribution charge you pay is based on the amount of electricity you use per month.
  • The generation charge which is the price of the electricity (which includes long distance transmission costs). Local utilities don’t pay the same amount for electricity as competitive electricity providers. Local utilities buy their electric supplies at auctions every 6 months and the rate they pay changes (usually goes up) twice a year. Competitive electricity providers constantly compete to get the best price on their supply from the wholesale markets and directly from generators. This lets them better manage their finances so they can keep their prices lower than their competition.

Compare electric provider incentives or rewards

Generally, EDUs don’t have incentives or rewards for their standard offer customers. However, several electricity suppliers do offer incentives or rewards which include movie tickets, gift cards, dining rewards, airline discounts, and even free electricity. All of these add value to their service plans that makes them seriously worth considering.

Early Termination Fee in your electricity provider plan?

If your current plan has an Early Termination Fee (ETF), you’ll need to weigh the amount of that fee for ending your agreement early versus the amount you might save by signing on to a new plan. If you’re two months into a brand spanking new 36 month fixed rate with a $300 ETF and just found a much lower rate plan with incentives, it might be worth it to pay the fee and switch. It also depends on your circumstances, so you’ll want to calculate carefully how much you spend by staying with a plan against how much you’ll likely spend by switching.

Compare electricity rates & provider reviews

Lastly, you’ll want to take your usage information and your current rate and compare it with offers from other electricity suppliers. You’ll also want to learn more about the companies and how well they treat their customers. While the PA PUC does track customer complaints, these don’t tell you who important things like which company provides “meh” customer service versus those that have great customer service or which ones have lots of fees versus those that don’t. To find out important information like that, you’ll want to check out our web site, https://www.paenergyratings.com, and read what customers just like yourself have to say about their experiences with different providers.In the end, you might find plenty of reasons to stay with your current provider. Or you just might find 284 billion reasons to switch!