American Power & Gas -- Profile Analysis

Got a great rate that does go up and down. I was upset that my rate went up one month. I called customer service, they explained the utilities rate went up as well. I was still under utilities rate and they still lowered my rate... Great customer service and account managers do thier job to keep my rate a very competitive. I also got a rebate check. They're awsome. They even donated 300 meals to families that were struggling in my area... Great job guys..

Robyn is very helpful and friendly. I am a customer and she gives awesome customer service.

Each month the customer service is kind to connect me to Robyn who insures that I get the lowest rate possible for the month. I appreciate her time and patience.

I have been dealing with this company for a couple years and they are exceptional! Especially Carol and Robin in customer care. Professional and friendly! Give these employees a raise and acknowledgement!

Robyn in Ohio

The sign-up was super simple process. Just few details and account was setup. Customer care was courteous and took time to answer all my questions.

Comms were clear and comprehensive.

No matter what I've called or emailed about, their Customer Service can't be beat! They have been courteous, helpful & solve the issue quickly.

My monthly bill is always on time.

Carolyn was excellent in explaining product. Very nice, courteous and professional. enjoyed talking with her! Had a great personality!

My agent was Robyn Gregory and she was pleasant and very knowledgeable on reviewing my Delmar VA plan with me. I am happy with this company but like all others you have to review your bill and rates. It is greatly to your advantage to do this occasionally as rates fluctunate each month. Call and ask for Robyn!

Professional, kind, helpful, courteous and I asked to save money and they helped me with that. I am committed for a year in these inflationary times.

Gabryella Romanoskey (Gabby) was very helpful in providing the information I required. Thank-you

I talked to John Needham, he was very helpful, polite, professional. John went above and beyond to handle my issues. 10 out of 10.

When my prior contract with another ESCO expired, APG was the only company willing to discuss plans and help me pick a reasonably priced arrangement that met my needs.

Experience was great and very professional

so far so good, just hope it doesn't jump a bunch each month:)

Called customer service to ask a question. The service representative not only answered the question, but stayed on the line with me, and walked me through the sign up program for the 25% Rebate Program. Didn't get put on hold once!!

I called customer service for some additional information on my enrollment with American Power and Gas. I spoke with John N. he was patient, informative and extremely helpful. He provided me his extension, which I will certainly utilize to again receive outstanding support, Thank you John

I see a difference in my gas bill and kwh usage billed for my lights.

good

Excellent

JOHN NEESHAM WAS EXCELLENT WITH HIS HELP. HE RESOLVED ISSUE QUICKLY
AND WAS SPOT ON. WONDERFUL SERVICE

John worked with me in every area of my concern in an expeditious, courteous and polite manner and totally solved and in some cases went above and beyond what a regular rep would have done. He is undoubtedly the best rep I have ever had the privilege to work with.

Called John Neesham to verify that rate is 7.49c/kWhr effective 4/28/23 until 7/28/23 and to tell him I received the check from AP&G. This is exactly what he had told me. Very helpful and congenial to talk to anytime!

Cut my bill in half almost. In these days of inflation, that is priceless!

John Neesham was excellent in helping me understand a few things. He was very professional.

had very good service, would highly recommend

So far so good.

It was easy for me to switch to American Power and Gas. Pricing is good

My bill was out of sight but with this service it has become much more manageable. Thank you American Power and Gas.

Went through the list, and this one seem to be very good on returns so I selected them

GOOD EXPERIENCE

I called to have the contact information corrected and John N. took control of the situation. All is good, thank you John!

Hassle free.

Charles in customer service was extremely helpful and nice while quickly confirming redemption of my $25.00 gift card!

My sales call was a bit fast and I did have multiple calls, but I am not sure what people are complaining about.. I have had several companies with variable rates, and they are all the same, the rate you were offered the first month and then the rate goes up to a retail rate. I called the customer service, who answered my call immediately, transferred me to a specialist who offered several different products and gave me a direct number to call in the future, if I ever needed any help, they were honest and treated me very respectfully. Other companies have outright lied to me. I love that my energy is clean, I get a small annual rebate, and anytime I find my rates are not competative, I call and it is immediately resolved. No large cancellation fees and I really like my direct agent. I will not be leaving this company anytime soon. Maybe some of these reviews are completed by aggressive sales people, who in fact emailed me this link in hopes to get me to leave American Power and Gas, but instead I felt compelled to write this comment.

I have really enjoyed my experience with this company. Love that it's 100% green electric and all the charity work they do.

When I call in and speak to Robyn Gregory she is very helpful and knowledgeable about the rates I receive on my bill and any customer service I may need.

Everything was pretty much straightforward, the lady on the phone was super helpful and very patient.
I appreciate companies that care about their customers, so, American Power & Gas, thank you!

Had an unusually high gas and electric bill from American Power & Gas and called customer service. Never expected my call to be answered so promptly by such a skilled and professional representative. Amy Duke was personal, knowledgeable with rates, both current and past. She spent time with me and corrected my problem, more than I ever expected. Amy was easy to speak with and understood everything I was calling about. She confirmed our conversation so we were on the same page and sent me a confirmation email. I hope to continue with her on my next call at American Power & Gas. It is very rare that people enjoy and are proud of their jobs these days and it is clear Amy does. Thank you for great service and a resolution that works for us both!

We called because bill was very high she got us a rebate and informed us on how to get a better rate was very helpful!!

EXCELLENT CUSTOMER REP.

John & Carol were outstanding in support of my matter.

I telephoned American Power and gas of PA today regarding my account and spoke with a representative by the name of John Neesham. Although he was unable to help me acquire a new billing contract on our call, he explained how "variable rate" billing works... It was good to know.

Signed up with American Power & Gas for electric. Had to call to discuss continuing. Robyn in Customer Service was great and updating my electric provider information was easy. Very good to work with.

Just recently signed up withAmerican Power and was pleased with my service. Their representative, John Neesham, was very professional, knowledgeable, and friendly as well. He answered all my questions efficiently and was very helpful.

John was very informative and helpful. Well Done. TY

Great rate for electricity hope to get the same rate to continue with them

John N. Was extremely helpful and a very nice to speak with.

I was happy to have American Power & Gas for 3 months as my Electric Supplier, the price was great compared to other Electric Companies and their Customer Service is also very good to deal with. I hope to stay with them as my electric supplier if their rates stay competitive!

Jennifer was very helpful and concerned and listen to me. Great customer service

I am a very satisfied customer with A.P.&G because of Carol and Robyn. They continually give me good service, they go out of their way to make sure I am a happy customer and we have friendly conversations. There are times A.P.&G. rates are a little higher than my electric company, but because I want to help out with the environment by using wind power and because of Carol and Robyn I continue with A.P.&G.

Very helpful and friendly would ask for everytime

American power and gas customer care representative Stacey was so knowledgeable and helpful with my questions . she saved me so much money on my electric bill. It was a pleasure dealing with her .

To whom it may concern:
Wish to send review of Mr. John Neesham and his total attention to our needs concerning pricing and time line to complete electric supplier contracts.
His patientance and professionalism in dealing with our needs should be acknowledged and wish for his manager to receive this review.
We are grateful to have a Representative such as Mr. Neeshamto to work with.
Our time with this matter was handled professionally and expeditiously.

Thank you
Carl and Rose Vega

Called and spoke to Jennifer A. about getting my rates lowered. She couldn't at this time, because I was already at the lowest rate, but explained when the best date to call back & she would check then. Very informative & personable.

John Neesham provided excellent customer support. He listened to my needs and concerns when I renewed with APG, then clearly explained my options. When I was mailed the wrong contract from APG, he called the next business day to personally respond to my email. He confirmed that my rate and term were as he had offered, though someone had mailed the wrong contract. We need more workers like John.

Called John Neesham and he provided excellent service and professionalism.

Charles was incredibly helpful!!! Love that guy

I'm not a young person and I must say without a doubt Charles provided the absolute best customer service I ever had. His knowledge was great. He deserves 5 stars. He represents your company above and beyond

Charles did an excellent job making the entire process easy and followed up as promised!

We had some confusion with our account and ended the relationship with APG. Even though we were no longer customers, John N. took the time to look up historical information to help us understand the issue. Best Customer Service I've experienced in a long time!

I was quite upset a few days ago when I received my natural gas monthly invoice and the AP&G rate was about twice what the utility company's rate would have been. It was the second month in a row of this drastic increase, and the heating season had just begun.
I vented my steam to the customer service representative who answered my call. I explained that I had called last month and noted this jump in my rate, far more than UGI's rate. Mr. John Neesham, my contact, immediately emphasized with my situation and talked me down with some research into what had happened last month. He noted that a change in my rate had been ordered, but postulated that the change had not taken effect because this past month's billing cycle had already begun. He gave me a personal guarantee that if the new, "lower-than-UGI's-rate" did not show up in next month's invoice AP&G would make it right with me even if I elected to exercise my right to cancel at that time.
John is a gentleman with a calm demeanor, and is well suited for his customer service position. As a former hospital administrator I know these qualities work best in dealing with the public, and AP&G is fortunate to have Mr. Neesham representing them.

John N. was very helpful in assisting with my rebate.

John N. helped me with NY questions as a new customer.

My daughter and I had problems signing up. When I called I was blessed to have Jennifer B Ext 1790 answer. She was truly outstanding in every way. Very polite and courteous and thorough. She worked on our problems, kept in touch and resolved everything. Please honor her excellent service!!

She helped me tremendously. Was a wonderful person

Great Communication

Customer Service Individual was knowledgeable, polite and especially was very helpful. His assistance provided more understanding of my account

New customer in feb. rate is supposed to be .999 kh. Why is april bill .1239 kh.

I was quite upset a few days ago when I received my natural gas monthly invoice and the AP&G rate was about twice what the utility company's rate would have been. It was the second month in a row of this drastic increase, and the heating season had just begun.
I vented my steam to the customer service representative who answered my call. I explained that I had called last month and noted this jump in my rate, far more than UGI's rate. Mr. John Neesham, my contact, immediately emphasized with my situation and talked me down with some research into what had happened last month. He noted that a change in my rate had been ordered, but postulated that the change had not taken effect because this past month's billing cycle had already begun. He gave me a personal guarantee that if the new, "lower-than-UGI's-rate" did not show up in next month's invoice AP&G would make it right with me even if I elected to exercise my right to cancel at that time.
John is a gentleman with a calm demeanor, and is well suited for his customer service position. As a former hospital administrator I know these qualities work best in dealing with the public, and AP&G is fortunate to have Mr. Neesham representing them.

John N. was very helpful in assisting with my rebate.

Have never been able to get the supposed REWARDS. They say you are getting monthly reward and then it looks like it costs you. You sign up for monthly other rewards but we have not won any of those either. Customer service today says they will call you tomorrow. In a few months when my year is up will be looking for a new change in supplier.

Everything is great when you sign up and you're told your incredibly low variable rate will fluctuate but usually varies around the rate they advertise. SUPRISE - at month two.... 50% increase in supply charge. At no point during the sign up was I told this was an "introductory" rate and that successive months could get a HUGE up-tick. Looks like this is their business practice. Lure you in, then bank on you never looking at your bill and what they actually charge after month 1. The fact that they refunded me the difference immediately with no questions tells me this is a VERY common occurrence. I'll be looking for another supplier.

New customer in feb. rate is supposed to be .999 kh. Why is april bill .1239 kh.

Charged $333 the first month. Do not know why. Can not get any one on the phone. No call back after they said they would. Not gong to reccomend them, until they explain.

I used the Ohio Apples to Apples website to find a new gas supplier. APG was listed as giving a variable rate starting at $2.49 per MCF. Now I've signed up with other gas suppliers with variable rates and they would vary around 30% month to month. Not this company. The second month they raised it to $6.99 per MCF. That's over a 150% increase! I feel that this company teases you with that starting rate then jacks it up hoping no one will notice. Needless to say, I switched to a different company immediately. Shame on you American Power & Gas of Ohio.

When they pitch their service to you, they would tell you how great their company was, and how cheap they supply would cost you, in addition they would also lure you with rebate. Later they would increase the rate charge ridiculously. Do not be fooled

Charging almost 400% higher rate than the utility company rate. Complete scammers. Class action lawsuit should be brought up against this company. Most of the reviewers here at least look at their bill. Most people don't have time to review their bill every month and are paying horrible rates and don't even know it. They have no clue that the Company increases its rates to almost 400% the going rate. Who ever runs this company must be a billionaire by stealing customer's money.

I canceled my account after being lied to and they keep calling Duke and signing me up again without my permission!!! They have taken control of my account WITHOUT MY PERMISSION!!!!!!!!!!!!!!!!!!!!! THIS COMPANY IS TO BE AVOIDED AT ALL COST!!! I have reported them to the Ohio Attorney General Office and will not stop until they are fully investigated!!!

They will contact you daily, three and four times a day to get you to stay with him. I have told them no over and over. The rates are ridiculous and their Matrix is outdated. Cheaper to stick with the current utility company and use their fixed rate vs paying a third party.

I was happy with previous service, but sales called over and over saying they were a great company with big rebates at year end. My intro price was great. Fast forward a month when price was more than prior service. We switched back, but not before our gas price tripled. I'll never use APG again, horrible.

Signs you may be signing up with an electric company that is going to scam you.
Sign #1: Company is from Florida
Sign #2: Companies CEO is on Linkedin wearing a silk shirt with the top three buttons undone.
Sign #3: CEO is only a High School graduate.
Sign #4: On Linkedin the only people they are hiring is Telemarketing people.

This is a shady company. My main issue with AP&G is with the predatory practices that they use on indeed. For months everytime after applying for a job I get a pop up ad for AP&G. I always click not interested or do not show again, but it still always pops up. Whats more annoying is when I exit the add, I'm forced to restart my search for the beginning.

Bait and switch...Maro Burrowghs will call and be very rude and demand a call back. Say they can save you money....beware.

Got a confirmation I could be added as a customer but no followup email. You have no online customer portal. No one replied to calls or email. Absolutely no trust if I were to use your service. To that, you have 0 reliability to reply to questions, 0 ease in contacting, and absolutely no clue how to interact with potential customers.

The plan has never been put in place. 4 months later still paying higher r ates

rolled over my contract and up the price before I knew. No warning of price increase. Trusted that they would at least keep the same price as my last contract.

Started me out on electric at .849per kwh, second month was .949, has gone up every month since, now at .1589 per kwh, run from these shysters as fast as you can! They got me like this years ago, gave a song and dance this time, our management has changed, it won't happen this time, well there is no difference at all,straight out lies!

I got a phone call one day and the rep asked me if I wanted to go over my electric bill so he could save me money. I told him so nicely that I was not interested. He kept going on (a little stronger). Again I told him that I was not interested. He insisted further. He asked my "why" and I told him again bicely that I was not interested. This was the 3rd time and he kept on goinf. So I politely hung up the phone. Well, he called me back and started badgering me. I told him that even if I was interested that he turned me off so much that I would never go with his company. He went on a further rage where I got really upset with him and hung up. A compny that has someone like that to represent them is not going to go very far. I also heard from others that you will save money for a couple of months and then the rates could go up as much as 200%. Stay away from this company. If they call you, just hang up. they do not deserve a second of your time.

This company continually calls my husbands cell phone and tells him to get our National Grid bill and look at page three. Like others, he tells her nicely we aren't interested, only to hang up and have her call back immediately! They keep telling him our electric bill has gone up 40% and that we have not responded to National Grid, and they are waiting for an answer. My husbands name and number are NOT in any way shape or form connected to our electric bill. So we have no idea how they got his information.

These people are harassing and scammers. We have blocked their number (which shows up as local and unknown) and I am reporting them to National Grid as well as BBB and FCC.

How can I write about something that has not taken place because two months ago was too soon.

I was deceived into switching my electric supplier to American Power & Gas LLC
With promise of big savings over National Grid in upstate New York. Smooth talking salesperson convinced me to switch 3 accounts. 1st bill I got was double that from my original supplier. Immediately called to cancel, I am now 4 months later and have paid $312. More than I was paying before with no change in my normal usage. I called them again and apparently they never canceled, sent me a check for $157.35. Less than 1/2 of what has cost me so far. I am a senior on very fixed income. Be aware if you try to cancel that you will be charged until your next meter reading date and will take several billing cycles before actually get switched. I'm still waiting and being billed their outrageous prices.
Rate charged by Am Power & gas for electric only was .2226 plus tax per KWH, compared to my original Supplier: National Grid @ .0715 per KWH. DON'T SWITCH
To this company unless you like to throw your money away.

Unsolicited phone call from this company, aggressive salesperson convinced me to switch to this company...falsely promised much cheaper rates. Not true, I am now paying 3x more than with original supplier National Grid in upstate. So far has cost me $312 more than I Was paying before @ .2226/KWH compared to National Grid @ .0715/KWH. (July to Aug 2023) with no change in my usage. I canceled and switched back, but 4 months later, still paying double than what I was before switch....takes several billing cycles to get them off...still waiting

Everything is great when you sign up and you're told your incredibly low variable rate will fluctuate but usually varies around the rate they advertise. SUPRISE - at month two.... 50% increase in supply charge. At no point during the sign up was I told this was an "introductory" rate and that successive months could get a HUGE up-tick. Looks like this is their business practice. Lure you in, then bank on you never looking at your bill and what they actually charge after month 1. The fact that they refunded me the difference immediately with no questions tells me this is a VERY common occurrence. I'll be looking for another supplier.

i used the tty relay to call them and they just hung up on me so i dont know what company this new business has been using and i need to install it and i will not use national grid due to rip offs.

They will offer you a low rate, then keep raising their rate until it is well above market value and make it very hard to get out of it.

Took 4 months to change electric service and after changing service cost more than $50 monthly than National Grid. Cancelled service in January and still being billed for their service 3 months later. NYS needs to stop encouraging the switch to other of service providers!

asked for a paper statement for my usage never recieved it
tried to reach Katlyn nappi, extension is wrong never got a call back, customer service terrible

I switched to American Power & gas in February, was issued a confirmation code, but as of this date (4/23/24), no change appears on my O&R statement.

I am used to getting calls from electric providers wanting me to switch, most are willing to end the call when I say no once or twice.
Today I received a call from American Power and Gas and after saying I wasn't interested 3 times to no avail I hung up on him. You would think it would be done but no he called back not one more time but twice and I hung up on him twice more. At this point they could offer me electric service for one penny per kilowat and I wouldn't be interested. This is no way to attract customers.

This company showed rates at .08 /kw, when the bill showed up it was .209, completely ridiculous, could not switch fast enough.

Absoute scam. Offered savings to current rate. By three months in the rate is 3x or more than the default service rate. And cancelling is near impossible and takes a couple months. DO NOT LET THEM SCAM YOU! They bank on you not looking at the rates on your bill to massively overcharge you.

I switched to American Power & Gas because because they had a low variable rate and no cancellation fee. When I signed up I asked if the rate would stay around the current level and was told that it would - that the rate I got was not a teaser rate. However, I only got the low rate for one month. The second month the rate was increased by 70% and the third month was almost double the first month. I switched from AP & G after receiving my second month bill, but I had to pay for part of the third month while the switch was being processed.

I can't recommend strongly enough against this company. Their pitch is a 25% annual rebate on your average monthly bill - that's really a 2% annual rebate, about the same as the reward points on a credit card. They also say it is a variable rate and you can cancel anytime without penalty. Both of those are true. The catch is that the initial rate they quote is slightly below the rate to compare. Then the next month they immediately jack up the rate to close to double and in some cases more than double the rate to compare. On the last bill at two of our facilities, the price to compare was $0.067/KWH; the rate AP&G charged was $0.150722/KWH - 2.26 times the rate to compare. We have over a dozen facilities that we switched to AP&G, which are serviced by several different electric distribution companies, and this happened to all of them. The problem is that you can't change back to your previous generation supplier fast enough. By the time you look at the bill and realize what they did to the rate, you owe that rate for those 30 days and you likely do not have enough time to switch suppliers before the next meter reading, so you will owe their rates for the current 30 days. And since some (but not all) electric companies only switch suppliers on meter reading days so they don't have to do a special reading mid-month, you will likely owe AP&G's exorbitant rates for 30 more days. That was our experience. I have no doubt that AP&G's strategy is to make as much as they can in a 90 day period and hope that people aren't paying close attention and they can continue to get away with it for longer. In the era of deregulation - LET THE BUYER BEWARE!

The first month is under what you would pay another company or what you are paying now. Next month it jumps up double.

they keep calling every week or two. we go through the same thing about i have no interest in this company and am not going to switch to them and ask them to take me off the calling list. which after you get angry they agree to not call anymore. a week or two later another idiot from this company calls again. and the circus starts all over again. its plain harassment. so everyone who reads these reviews please make a complaint to the PUC so we can get these people to stop calling us!!!!!!!!!!!!!!!!!!!!!!!