American Power & Gas -- Profile Analysis

All American Power & Gas Plans  


Plan Name
Company
Length
Price
Monthly Recurring Charge
The 'Monthly Recurring Charge' is a fee that the provider will add to each of your bills in addition to the electricity/gas usage charges.
Variable Rate
1 month
Variable Rate
8.29¢ / kwh
7.1% under market rate
Compared to the current PECO rate of 8.9200¢ / kwh
$0.00 monthly recurring charge

American Power & Gas Plan Summary

Total Plans

1

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Customer Reviews of American Power & Gas

Reviews Overall

6th place
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Most Recent American Power & Gas Reviews  


great job
My bill was out of sight but with this service it has become much more manageable. Thank you American Power and Gas. Jayjay from Hannawa Falls NY

Easy To Use
It was easy for me to switch to American Power and Gas. Pricing is good Mike G. from Valhalla NY

CJ
So far so good. CJ from Bronx NY


4-5 Star Reviews: 60 (53%)



Assisted with rebate

John N. was very helpful in assisting with my rebate.

Jaime from Irwin, Pennsylvania
November 13th, 2023

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

3-4 Star Reviews: 6 (5%)



Assisted with rebate

John N. was very helpful in assisting with my rebate.

Jaime from Irwin, Pennsylvania
November 13th, 2023

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

2-3 Star Reviews: 4 (4%)



K H @ .999

New customer in feb. rate is supposed to be .999 kh. Why is april bill .1239 kh.

Dominic Vadala from Hermitage, Pennsylvania
March 31st, 2023

Billing & Account Management
Customer Service
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1-2 Star Reviews: 47 (42%)



Bizarre Experience The "2-year fixed, month to month" deal from AEP!

On January 27, 2023, I received an unsolicited marketing call from American Power & Gas (AEP) offering me an electric rate of 9.194 cents per kw. in answer to my question, I was told that the rate was fixed for 2 years. For my records, I documented the date, the rate and the fact it was 2 -year fixed. on the electric bill. I though it was a good deal and I told the customer service rep to sign me up. and documented the details of the agreement on the January Peco bill. On January 10, 2024, my wife was reviewing the utility expenses for the year to find out rhat AEP has raised the price from 9.17 cents in January to 23.271 cents per KW in December and the additional charges over the year were $782.35!!! I thought it was a mistake, so I called customer service and after explaining the situation, the AEP customer Service Rep said: "Yes. the rate is 2-year fixed, month to month". My immediate response was: "What does that mean???? !!!!!"
I was promised to receive a payment of $100 and the issue was elevated to the manager I did not receive the $100 and I called 3 times since 1/10 and as yet no response!!!
I am totally disappointed with AEP unethical marketing and I do not know how they are still in business. Was it a zealous rep who wanted to make their quota or a mistake? Anyway, I will not deal with AEP anymore and next time I will ask the customer rep calling to send me an agreement in writing before signing up. Once bitten, twice shy!

Kamal A. Hazboun from Berwyn, Pennsylvania
January 19th, 2024

Billing & Account Management
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American Power & Gas News  


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