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Frontier Utilities was founded in 2008 by two pioneers of the Australian and New Zealand retail electricity markets. In February of 2012, they were sold to a group of Texas based investors. The currently serve retail and commercial customers in both Texas and New York.

Our Grading of Frontier Utilities

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Frontier Utilities Plan Summary

Frontier Utilities does not currently have any plans available on PA Energy Ratings.

We recommend plans from TriEagle Energy and Tomorrow Energy instead.

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Customer Reviews of Frontier Utilities

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Most Recent Frontier Utilities Reviews  


Review
Good. Hope it stays that way. Frances Davis from Kaufman TX

Best value and quality
It was easy and seamless. They had the best price without all the fine print . Simple straight forward and no hassle . Value provider from Columbus OH

Excellent Power Choice
From start until now, simple and no rate surprises!
Ann Sanders from Tyler TX


4-5 Star Reviews: 19 (11%)



No problems with Frontier Utilities

Access to Frontier was good, no hassles and application process straightforward

Bob from Malvern, Pennsylvania
March 11th, 2019

Billing & Account Management
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3-4 Star Reviews: 4 (2%)



thought i signed up, but service never started

I thought Ihad signed up but service has not yet started. I filled out the information on November 15th with Frontier with the 6-month at 6.99.

Jim from Pittsburgh, Pennsylvania
January 17th, 2019

Billing & Account Management
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2-3 Star Reviews: 27 (15%)



Stay away!

Frontier Utilities gave me a great rate for 6 months and said that they would send a letter to let me know that my agreement was up and it would give the option to continue or cancel. I found a better rate with another company and tried to cancel Frontier Utilities through e-mail and phone and it still showed on my bill, however the rate went from 7 cents a kWh to almost 13 cents a kWh! Still couldnt get anyone to cancel! I had to go to DLC to get it changed! This is a classic bait and switch if you ask me. Walk away!

Braden from Presto, Pennsylvania
October 8th, 2019

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1-2 Star Reviews: 128 (72%)



Rip off

They don't notify that your term is up, they just raise the rate and don't change it when you call to notify them.

MR from Downingtown, Pennsylvania
November 19th, 2019

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Frontier Utilities News  


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Frontier Utilities FAQs  


Where can I order Frontier Utilities electricity?


Frontier Utilities has electricity plans in New Jersey, Ohio, Pennsylvania, and Texas

Where can I order Frontier Utilities natural gas?


Frontier Utilities has natural gas plans in New Jersey, Ohio, and Pennsylvania

What do customers think about Frontier Utilities?


That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Frontier Utilities customer review is 1.8 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.

Why is my electricity rate higher than when I signed up?


The rate you see when you sign up is the average rate at that exact amount of usage in one billing cycle. Some companies try to game the system by applying bill credits between certain usage thresholds. It works great if you are within the margins, but as soon as you leave that band you no longer get that bill credit and your rate per kWh can double. The PUC only requires that companies disclose their average rates at 500, 1000, and 2000 kWhs. Companies can get around this by giving you a $50 bill credit if you use between 1000 and 2000 kWhs per billing cycle. The only way to really know what you're getting into is to read your EFL. A 10¢ rate at all usage amounts may end up being cheaper than that 8¢ rate at 1,000 kWh!

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