CleanSky Energy -- Profile Analysis

At first I was only going to do a 1 star review but, after speaking with an agent, they were able to correct my rate and renew me at an even better one. Big thanks to Shay for fixing my account. She took the time to explain to me what happened. 5 stars

YES

We decided to switch to Titan Gas And Power when we moved in May of 2017 and we are extremely pleased with our choice. Their online customer service is excellent. Their rates are awesome compared to our previous supplier. Now our bill is $125 in the summer as opposed to nearly $300!!! Customer service has been easy to work with as well you can call or email. We have called 3 times. First to set up the account, Second to add a location and Third for a quick billing question, and they are always polite. So far, we are very happy with Titan Gas And Power and how easy it is to work with him. I recommend them.

At first I was really upset that my rate went up. I contacted Titan and spoke to a young lady named Shay. She took the time to explain to me what happened. It was my fault, I let my contract expire and that is why my rate went up. Titan was able to get me a rate that was close to what I had before.

My account was switched over to Titan Gas and Power and I was furious! I never signed up for them. I called as soon as I realized and found out that my account was rolled over by the electric company and NOT Titan. The utility does this when you are on the consumer plan? Titan gave me the choice to officially sign with them or to go to some one else. They even let me know the prices of thier competition. I received a letter from the utility a few days later explaining what happened. I decided to stay with Titan. The rate is lower and they were so nice to explain what happened.

I have just enrolled with CleanSky Energy. I love Im doing something for cleaner air! Great information about changing plans. Customer service is great! I bundled with my electric and Im hoping for a difference on my bills!

Since folks can shop for other power and gas providers on the PUCO website, its the right decision to go with 100% renewable/green whenever you have the option.

I was contacted by CleanSky Energy and the young lady was very polite and thorough in her presentation and I looked at my electric and gas services and rates and decided on CleanSky. So far I am very pleased. My electric bill is half what it was and haven't received a gas bill yet, but I know that I will be equally pleased with it.

When I first decided to go solar I researched and learned a great deal. When Cleansky Energy contacted me and explained what the company good do for me, I thought it was great. Over the future years they will provide a lower cost per KWH's than the electric company did, meaning that I will lower my electric bill even more. Thanks Cleansky for reaching out to me to let me know what service you could provide for me. I am really happy and satisfied.

I called in to switch suppliers and my agent Rovis (didn't catch the last name) did an excellent job of helping me out. He explained everything very well and was generally pleasant to deal with. A1 service

Easy transaction, no issues, but somewhat time consuming.

I am a new customer, but when my account was transferred to ClearSky they I noticed that they have an old phone number for me. Jasmine was the representative that assisted me in correcting the phone number and she also verified that the other info was correct. She as very helpful.

Great team. Very knowledgable

So far everything has been excellent. It just works.

No hassle, no problems, enough said.

I have chosen to work with CleanSky today to supply both my elec. and gas. I have locked in rates and the process was easy and smooth. The representative Edward was easy to communicate with and he was generous with his time as I had first only contacted CleanSky regarding elec., but he then had me look at my gas (Th) rates. I was able to lock into a rate I believe will benefit myself and my family for the next 2 yrs. I appreciate the service and assistance I was given today.

It was great they were kind an respectful

Renewed my utilities with Karla today. She is very friendly, knowledgeable and helpful. She was able to answer all my questions also.

They were very helpful on getting me logged on

Clean Sky makes enrollment quick and easy. Once you find a plan that works for you, its a smooth process to getting power.

Love Clean Energy and there easy setup

We had a rental property that we were not sure how long it would take to lease. CkeanSky offered a no contract with great rates and no cancellation fee.
The ease of setting up and canceling service was very simple. Courtney was our contact at CkearSky and she was very professional and friendly. Thanks Courtney!

I had a great experience there. I tell all my friends about it and how close to home it is. People are very friendly there too!

Good.reliable

I was happy for the promotion and the reduced rates offered to me. Thanks

When you're a new grad like me. The prices here is pretty decent.

It was quick & easy.

I just recently switched to clean sky energy it was a very simple process changing electric companies so far Im very happy!

Abigail helped with my billing charges. Shes very professional and very helpful. I recommend this company. Thanks!

Abigail helped with my billing charges. Shes very professional and very helpful. I recommend this company. Thanks!

Abigail helped with my billing charges. Shes very professional and very helpful. I recommend this company. Thanks!

Friendly people, but not totally sure why we were visited.

Was looking for renewable energy and signed up with CleanSky. Simple to switch and good rates.

Joshua was extremely professional and he went over and above to get me back on track with Clean Energy. Thank you so much and keep up your excellent work in a world of machines,

Professional and courteous, helpful customer service

Very informative

Rovis was friendly, informative, and best of all FAST! We've had a good experience so far with Cleansky, and simply needed to renew. It's the end of the day on Friday so I really appreciated how quickly he got me through the process.

The overall experience was great for me with Titan. They are really helping by reaching out to homeowners by themselves. Mr. Harper reached out to me and made everything easier then ever before.

Something I never think about is my energy cost. After doing a little research I narrowed it down to 3 companies. Titan was the best rate and easy customer service!

I am pleased with the service from CleanSky Energy. It has help reduce my
electricity costs for my home this year where a COVID-19 Pandemic has
caused other costs to raise.

Called customer service on a price question after having signed a contract. They were easy to talk to and quick to answer.

My bill dropped by about $50 per month by switching

I had called about my high electric bills not Realizing I had gone out of contract no wonder they were double the gentleman that took care of me gave me a refund for $68 On the last months bill. Got back on track with a contract I will be checking out for natural gas next thank you

I switched to CleanSky and have saved almost $100.00 monthly on my bill. I liked them so much. I told three of my neighbors about my savings and gave them information to switch.

I contacted Clean Sky Energy after discussing the questions with PP & L who is my supplier. I was informed by Steve at Clean that my rates went up in Nov. but I may have missed a text or spam. He was very helpful and put me back on the rate that I had been charged previously. Thank You!

Enrollment was super easy, the price can not be beat and best of all it is all clean energy!

Great in every aspect!great!great!great!

Everyone was fabulous!!!!!!!

No problems so far!

They have been very competitive to my regular electric company. I am very satisfied. I recommended my friend, and help set her up, her bill dropped a a huge difference. We have been very happy with Clean Sky

Thought about switching to get a better rate but the agent gave me an even better rate

I have no comment

Excellent customer service

Okay -- I won't do that again. I stupidly signed up for a 3 month locked in rate to a variable rate: "I'll remember to change it when I need to." Of course not. Totally forgot.

I really felt upset when I saw my rate go from 0.077-> 0.1169 -> 0.13975 -> 0.1698.

Up just enough I didn't notice until I finally saw a bill north of $300 (!).
Needless to say, I think this is a bit of trickery and I called CleanSky to say such. To their credit, I apparently received an email notice and one in the mail -- I figured it was spam, forgetting I stupidly signed up for a 3 mo agreement.

Jasmine at CleanSky heard me out, was kind, professional and understanding. I calculated how much more I spent -- nearly $300 when it went variable. You know what?! She actually listened and credited me back $272. VERY impressive. Go Jasmine. Go CleanSky.

My fault. Still think it is wrong to jack up prices when we're all busy and don't notice. But... way to make it right.

He was very helpful, answered all my questions and set me up with what I wanted,

I had contacted cleansky energy about my bill being unusually high, my customer rep was name Rovis. I explained to him the situation and after reviewing the details we were able to get our bill adjusted due to the circumstances. I am more than satisfied with his professionalism. For all my cleansky energy needs i will be sure to keep in touch with Rovis

The agent (Roveis) was very helpful to My
Questions thanks alot

This was only a three month rate supplied by them. I will not renew unless the come close to that on a new contract. Their agent was exceptionally knowledgeable during the enrollment process. It is too early to say how effective they will be in the long run.

Customer service rep who signed me up for your service is professional, persistent, knowledgeable, empathetic, polite, and 15 other adjectives. Keep her with your firm.

The young lady I spoke with was very efficient & knowledgeable.

Michael was very pleasant and made the switch very easy. He was very knowledgeable.

Rovis was polite and well informed

This was awesome! Team member was pleasant,knowledgeable &efficient

Very helpful and explanatory, professional. Never had such a good experience with a customer. rep before. Thank you mery.

Very helpful consultant. Answered all of my questions very patiently. Quite professional and knowledgeable.

Was really easy and i got good deal and the customer services was great help.

I had the pleasure of speaking with Kourtny. She was extremely curtious, knowledgeable, helpful and was able to address my needs.

Joshua was very helpful to me. I needed to change the customer name to mine due to the death of my husband and also my acct. no. and he clarified what I had to do.

The customer service was very professional and helped me through a smooth process of switching

DO NOT USE THEM.
When they switch from Titan to CleanSky, things got weird.
But i also never got a notice that there was a change of hands either or what my new rates would be.
So once my term were up, they took me from 3cents to 13cents. with a $5.95 monthly fee. The new rates and monthly fee was not something they made me aware of or was noted.
You can only imagine when your supplier charges go from $111 dollars one month to $270 dollars, the reaction you will having looking at a $423 bill in total.
Obviously I immediately switch providers and within 2 months had myself back at my previous rates. But within 2 days after i filed for the switch, CleanSky called me asking me to come back. I told the rep nicely that when a company over doubles your electric bill without giving you notice then asking you to come back when you switch because of that, do you think i would want to come back? Told him that you might want your management to be aware of that because you may not want to cold call those people because you will not like the conversations you will have with them.

It was easy to enroll in the energy choice plan

Rovis from Cleveland, OH was the customer service agent I spoke with. Very kind and informative person. Listened to everything I needed taken care of and helped explain some prior issues from earlier in the summer that had been resolved but were still showing up on my bill.

This man is dedicated to his job and helping out his customers. I hate to say it but I was that customer calling at the last minute before they closed, and he was the last service rep there till past closing time helping me out.

He got me a great renewal rate, locked me in for 6 months, reviewed my previous bill, was very informative, did everything very quickly... and the entire time was incredible.

If management is reading this, this man deserves a raise!

No one has called me to welcome me to the company or explain to me how to access my account and my usage

Very informative

Titan's introductory rate was good. But like many of the energy generation and transmission companies out there, they hope you forget about them and just keep paying your bill. Then they drastically increase the rate and "stick it to ya," just like so many other providers. Don't forget. Research your energy supplier options, be wary of variable rates, enrollment fees, early termination penalties, daily/monthly "service" fees, etc. Switch to the lowest overall priced provider and set an electronic calendar reminder or make an entry in your day/month/year planner to revisit energy provider options before your term expires. Then make a selection and switch before your "current" provider has a chance to raise rates on you. You owe no loyalty to disloyal providers like Titan Gas & Power. It's not personal; it's business ($). Wash, rinse, repeat.

I contacted Clean Sky Energy after discussing the questions with PP & L who is my supplier. I was informed by Steve at Clean that my rates went up in Nov. but I may have missed a text or spam. He was very helpful and put me back on the rate that I had been charged previously. Thank You!

Rovas educated me on how to understand my bill. Even
if he had to go over things more than once, he was very
patient. He walked me through all the options I had to
choose from. I ended getting a much better deal than I
had. I want to thank him for all the time he spent with me.
Sincerely, Sandra Petti

I was with Clean Sky Energy and was happy with their rate however when my plan was expiring, their rate doubled from what I was paying the prior year. So I switched carriers.
Now I get at least one call a day from someone saying they are from Clean Sky and are offering me as a former subscriber a rate of .0499 which I know is bogus. They play the game to call back on their number and get a manager who is also a scammer. I called Clean Sky on the website number (which of course is different from the scammer number). They assured me there is no 0499 rate. Be careful. These crooks are good. They have your name, address and account information. Scary

The agent (Roveis) was very helpful to My
Questions thanks alot

Well it seems like sort of a scam as the price is only good for 3 months and then it will probably sky rocket

While the fixed rate was good for 6 months, Titan didn't send any notification my plan was going to expire (which I believe is mandatory). Instead, they tripled the rate without notification, during the hottest summer month, and my bill tripled to over $300 for 3 weeks of usage!

DO NOT USE THEM.
When they switch from Titan to CleanSky, things got weird.
But i also never got a notice that there was a change of hands either or what my new rates would be.
So once my term were up, they took me from 3cents to 13cents. with a $5.95 monthly fee. The new rates and monthly fee was not something they made me aware of or was noted.
You can only imagine when your supplier charges go from $111 dollars one month to $270 dollars, the reaction you will having looking at a $423 bill in total.
Obviously I immediately switch providers and within 2 months had myself back at my previous rates. But within 2 days after i filed for the switch, CleanSky called me asking me to come back. I told the rep nicely that when a company over doubles your electric bill without giving you notice then asking you to come back when you switch because of that, do you think i would want to come back? Told him that you might want your management to be aware of that because you may not want to cold call those people because you will not like the conversations you will have with them.

A door-to-door sales rep for Clean Sky came to me and persuaded me to switch. She was personable and helpful but employed high pressure tactics and capitalized on my confusion about the energy choice program. I have rescinded!

These people convinced my elderly mother over the phone that she "qualified" for lower payments and they could save her money on her bills. She switched and the past few months her bills are double what she normally paid. She lives on a fixed income. She spoke with her regular provider and found out what her real usage was and called Titan to complain. The told her they would refund her "only 2 months back" and she should see a deposit in her account. I told her to tell the bank to Flag any auto payments from Titan in the future. If money is not refunded we will go to the attorney generals office to file a report.

BEWARE !!!! When your contract runs out they will double your current bill ,So beware of when your contract runs out ,,or you will be sorry !!!

Had no idea contract was over until I was billed twice as much for electric used. Criminal actions and I hope whom ever does this to anyone is aware that the have a place waiting in hell for them! No excuse for this way of conducting business period

Titan claims they have my signature on file and I owe them $364.00.
WTF. the address doesn't isn't even one of my homes!!!!!
WTF

They gave us a descent rate for a one year contract. Then when our contract expired the increased our rate over double. They do not let you know this or give you a chance to sign a new contract. This is by far the worst electric supplier we have ever had.

Was on a 12 month contract for electric service. The contract expired and without informing me they increased their rate to $.15.17 per KWH. Since they have my address why didn't they contact me? They said they called and were hung up on. Do you know how many robo calls about gas and electric we get every week? They should have emailed or written me to say the contract had expired and the month to month rate would be the 15.17 rate but no they billed at the higher rate. Very poor business practice. I cancelled their service today!

They claim that they have sent letter for renewal which I never received. I called to cancel service they claim I never called to cancel service and instead of 6 cents I was charged 16 cents which tripled my gas bill and would not make it right this company needs to be shut down.

My service contract was up and bill over doubled I called to cancel service and they never canceled it claiming that I didn't call to cancel and refused to make it right. Terrible company please if anyone interested in titan don't

After canceling service with no mention of a cancellation fee the charged $310 and sent it to collection just a very deceptive company. Ps rated are horrible after your first year. Say nooooo....

Titan claims to have alerted me to a contract expiration but I don't believe they did. But, in any case, when my electric contract expired they tripled my rate from about $.05 to over $.16 per Kilowatt hour and added a monthly charge. By the time I noticed it, these price gougers had cost me several hundred dollars more than I should have been charged and, naturally, their policy won't allow them to make it right.


There are plenty of good suppliers out there who treat their customers fairly so choose one of them. Avoid doing business with Titan its shabby business practices. Don't reward these petty crooks with your business. Go elsewhere!

While the fixed rate was good for 6 months, Titan didn't send any notification my plan was going to expire (which I believe is mandatory). Instead, they tripled the rate without notification, during the hottest summer month, and my bill tripled to over $300 for 3 weeks of usage!

I was on a fixed rate of 0.0507 kwh for 12 mo. after the contract was up Titan raised my rate to 0.13815 kwh. I was forced to pay that rate for 2 mo. before I could get my Supplier to switch to a new one.

After getting the Regulatory Body that governs Ohio Utilties involved, Titan Gas & Power re-rated the amount charged for electricity the final month of my contract. Between the time my contract ended with TG & P and the new contract began I entered a Varible Rate. TG&P took advantage and attempted to gouge me for alot of money. My rate was increased by 100+%. Anyway, due to confusion, I failed to pay my final bill. I assume responsibility for the final bill but TG&P turned me over to a collection agency without ever contacting me. I don't recommend contracting with TG&P.

When your service is up and you dont renew your electric service your bill will double. They will not notify or call. Please do yourself a favor and do not use this company. It will cost you hundreds.

I would stay away from this company. Unethical and scam. They called me and tricked me into subscribing to their service by first falsifying the fact that there was a mistake in my bill, that they had enrolled me in a commercial billing plan instead of residential and I was being charged an incorrect rate and that I am eligible for a refund and that they are rectifying their mistake. The agent introduced himself as someone from New Jersey Gas supply. At first I didn't realize they were not my current supplier. I asked the agent several times that is this about changing my current gas/electricity supplier. He declined. He responded rudely as if he was doing a favor and in return I was questioning too much. He was explaining all the savings and how much extra I paid due to their mistake. Upon asking again he said he is not changing my supplier just correcting their mistake in my billing. He took my details and I got suspicious when he asked me for PoD number and so I asked him again whether this will change my supplier and in the end he said yes this will. He revealed the new supplier as CleanSky energy. I asked him to immediately revert the change. He transferred the call to his supervisor. His supervisor was explaining me the paper work to cancel the subscription. This is not done. This is unethical. You cannot trick someone to subscribe to your service by falsifying. I will never subscribe to your service even if you provide it for free.

So the experience was horrible ! The woman lied and said it had to do with my BGE and it would just be a discount. Little did i know She signed us up for this not telling us the actual details! She deleted the text messages out of our phone confirming the information and then just left. Wasnt till i read Further more of the email that was sent to me that i knew what she explained was the not correct information she gave us. The man that helped cancel the plan was very nice and apologized for the wrong doing of the woman. Seems like a nice company they just need better people explaining and doing the stuff that come door to door because the way i see It is they are wrongfully getting people to sign up just so they can get their money from their Commissions

Salesman knocked on our door pretty late on a Saturday evening. It seemed like he was with our building management and asked to see a copy of our electric bill because other residents were unhappy with their rates. Somehow he ended up in our apartment, we weren't expecting to have a guest and of course there are concerns about covid so it was very uncomfortable. We signed up as there was a promise of our rates being lower than National Grid's especially once this imminent rate increase took effect that he kept talking about. Later we looked over the contract and the rate from CleanSky was significantly higher than our National Grid rate. Mind you, we did not want to spend time going over all of this while he was here and we were being pushed into signing up. I knew that I could cancel within 3 days so I signed it just to get out of the situation as fast as possible as it was getting really annoying. I called on Monday to cancel and upon explaining this the customer service agent told me that she doesn't understand because she sticks to her convictions and if she's not interested in something she says no, and she never changes her mind. She tried multiple other ways to try to get me not to cancel. Eventually she helped me cancel but told me there's no guarantee that the service won't go into effect because of the way their system works. This is a company that basically has no need to exist and therefore has to resort to these pushy, sketchy, annoying antics.

Do not even open your door to these people. Their sales rep forced his way into the house and presented himself as a current supplier representative. After mispresenting basically everything he added that this is an annual review of service and somehow signed me up to their service. Rest is history. Stay away from them as they will do anything to get your account number and screw you over.

They signed me on at 5 cents/kWh and recently more than doubled it to 11 cent/kWh. They told me over the phone that the rate wouldn't change.

Being told by a salesperson knocking on my door saying he's from PSE&G and hell knows how did I end up enrolled into this company! I used to pay 12 cents/kwh, and they charge 19.99 cents/kwh on the contract. BUT, they actually charged me 21cents/kwh on the bill, and my bill almost doubled ever since. This price is nowhere close to being competitive to other providers as they claim on the website and by the sales.

And if you want to cancel, sorry, we gonna charge you another $50!!!

Completely rip off!!!! Stay away!

I have been trying to get an answer since December 19th, as to why Clean Sky Energy was on our AEP bill, especially since I was told they were charging me 3x the AEP rate. After many calls, each time in which I was told they would check and call me back within 24 - 48 hours (never happened). Their first response was "we have the phone call on record and will pull it". (never happened). After this response to my call, their next responses to my several calls were "the department that handles this hasn't responded to our request and we will have to "accelerate the request", we will call you back within 24-48 hours (never happened). Then their responses to my calls were "we will call you back by the end of the day" (I waited at home all day, never happened). Then their responses were we can't find the phone call. It's been too long and we don't keep them that long. After negotiating a refund (not near enough but I accepted it), I was told I would have a check within 7 - 14 days (never happened). It has now been 21 days and no check and when I e-mailed the lady that relayed the agreement info to me she said she would have to e-mail the department that takes care of the checks and would e-mail me back when she heard from them. It's been 3 days and no response. How long does it take to find out if and when a check has been mailed. It's just the same stall tactic hoping I will give up.

This company their representative came to my house to scam me, pls never have anything to do with the company they are scammers they need to be reported and sued

I read all these reviews and exactly same thing happened to my father's bill. Jacked the price up and no calls. They take advantage of people

I never switched my stuff but somehow its been on my bill since March. I guess I didnt notice cause the price was the same. I am 20 years old with twin daughters and no income, the bill the sent me this month was more than my mortgage and I cant pay it. I have a shut off notice for February 24, less than 10 days. And they wont call me back.
Because of them I will have to MOVE OUT OF MY HOUSE because I cant stay here with my daughters with no electric and I cant get ahold of these people nor can I afford $250 ( half )just to stop it from shutting off. I DONT HAVE IT. I waited on hold for 20 minutes just for them to tell me to leave a voicemail. Then waited for another 7 minutes just for them to do the same thing. Im hysterical and I cant even get these people to talk to me.