CleanSky Energy -- Profile Analysis

DO NOT USE THEM.
When they switch from Titan to CleanSky, things got weird.
But i also never got a notice that there was a change of hands either or what my new rates would be.
So once my term were up, they took me from 3cents to 13cents. with a $5.95 monthly fee. The new rates and monthly fee was not something they made me aware of or was noted.
You can only imagine when your supplier charges go from $111 dollars one month to $270 dollars, the reaction you will having looking at a $423 bill in total.
Obviously I immediately switch providers and within 2 months had myself back at my previous rates. But within 2 days after i filed for the switch, CleanSky called me asking me to come back. I told the rep nicely that when a company over doubles your electric bill without giving you notice then asking you to come back when you switch because of that, do you think i would want to come back? Told him that you might want your management to be aware of that because you may not want to cold call those people because you will not like the conversations you will have with them.

It was easy to enroll in the energy choice plan

Rovis from Cleveland, OH was the customer service agent I spoke with. Very kind and informative person. Listened to everything I needed taken care of and helped explain some prior issues from earlier in the summer that had been resolved but were still showing up on my bill.

This man is dedicated to his job and helping out his customers. I hate to say it but I was that customer calling at the last minute before they closed, and he was the last service rep there till past closing time helping me out.

He got me a great renewal rate, locked me in for 6 months, reviewed my previous bill, was very informative, did everything very quickly... and the entire time was incredible.

If management is reading this, this man deserves a raise!

Titan's introductory rate was good. But like many of the energy generation and transmission companies out there, they hope you forget about them and just keep paying your bill. Then they drastically increase the rate and "stick it to ya," just like so many other providers. Don't forget. Research your energy supplier options, be wary of variable rates, enrollment fees, early termination penalties, daily/monthly "service" fees, etc. Switch to the lowest overall priced provider and set an electronic calendar reminder or make an entry in your day/month/year planner to revisit energy provider options before your term expires. Then make a selection and switch before your "current" provider has a chance to raise rates on you. You owe no loyalty to disloyal providers like Titan Gas & Power. It's not personal; it's business ($). Wash, rinse, repeat.

I contacted Clean Sky Energy after discussing the questions with PP & L who is my supplier. I was informed by Steve at Clean that my rates went up in Nov. but I may have missed a text or spam. He was very helpful and put me back on the rate that I had been charged previously. Thank You!

Rovas educated me on how to understand my bill. Even
if he had to go over things more than once, he was very
patient. He walked me through all the options I had to
choose from. I ended getting a much better deal than I
had. I want to thank him for all the time he spent with me.
Sincerely, Sandra Petti

I was with Clean Sky Energy and was happy with their rate however when my plan was expiring, their rate doubled from what I was paying the prior year. So I switched carriers.
Now I get at least one call a day from someone saying they are from Clean Sky and are offering me as a former subscriber a rate of .0499 which I know is bogus. They play the game to call back on their number and get a manager who is also a scammer. I called Clean Sky on the website number (which of course is different from the scammer number). They assured me there is no 0499 rate. Be careful. These crooks are good. They have your name, address and account information. Scary

These people convinced my elderly mother over the phone that she "qualified" for lower payments and they could save her money on her bills. She switched and the past few months her bills are double what she normally paid. She lives on a fixed income. She spoke with her regular provider and found out what her real usage was and called Titan to complain. The told her they would refund her "only 2 months back" and she should see a deposit in her account. I told her to tell the bank to Flag any auto payments from Titan in the future. If money is not refunded we will go to the attorney generals office to file a report.

BEWARE !!!! When your contract runs out they will double your current bill ,So beware of when your contract runs out ,,or you will be sorry !!!

Had no idea contract was over until I was billed twice as much for electric used. Criminal actions and I hope whom ever does this to anyone is aware that the have a place waiting in hell for them! No excuse for this way of conducting business period

Titan claims they have my signature on file and I owe them $364.00.
WTF. the address doesn't isn't even one of my homes!!!!!
WTF

They gave us a descent rate for a one year contract. Then when our contract expired the increased our rate over double. They do not let you know this or give you a chance to sign a new contract. This is by far the worst electric supplier we have ever had.

Was on a 12 month contract for electric service. The contract expired and without informing me they increased their rate to $.15.17 per KWH. Since they have my address why didn't they contact me? They said they called and were hung up on. Do you know how many robo calls about gas and electric we get every week? They should have emailed or written me to say the contract had expired and the month to month rate would be the 15.17 rate but no they billed at the higher rate. Very poor business practice. I cancelled their service today!

They claim that they have sent letter for renewal which I never received. I called to cancel service they claim I never called to cancel service and instead of 6 cents I was charged 16 cents which tripled my gas bill and would not make it right this company needs to be shut down.

My service contract was up and bill over doubled I called to cancel service and they never canceled it claiming that I didn't call to cancel and refused to make it right. Terrible company please if anyone interested in titan don't

After canceling service with no mention of a cancellation fee the charged $310 and sent it to collection just a very deceptive company. Ps rated are horrible after your first year. Say nooooo....

Titan claims to have alerted me to a contract expiration but I don't believe they did. But, in any case, when my electric contract expired they tripled my rate from about $.05 to over $.16 per Kilowatt hour and added a monthly charge. By the time I noticed it, these price gougers had cost me several hundred dollars more than I should have been charged and, naturally, their policy won't allow them to make it right.


There are plenty of good suppliers out there who treat their customers fairly so choose one of them. Avoid doing business with Titan its shabby business practices. Don't reward these petty crooks with your business. Go elsewhere!

While the fixed rate was good for 6 months, Titan didn't send any notification my plan was going to expire (which I believe is mandatory). Instead, they tripled the rate without notification, during the hottest summer month, and my bill tripled to over $300 for 3 weeks of usage!

I was on a fixed rate of 0.0507 kwh for 12 mo. after the contract was up Titan raised my rate to 0.13815 kwh. I was forced to pay that rate for 2 mo. before I could get my Supplier to switch to a new one.

After getting the Regulatory Body that governs Ohio Utilties involved, Titan Gas & Power re-rated the amount charged for electricity the final month of my contract. Between the time my contract ended with TG & P and the new contract began I entered a Varible Rate. TG&P took advantage and attempted to gouge me for alot of money. My rate was increased by 100+%. Anyway, due to confusion, I failed to pay my final bill. I assume responsibility for the final bill but TG&P turned me over to a collection agency without ever contacting me. I don't recommend contracting with TG&P.

When your service is up and you dont renew your electric service your bill will double. They will not notify or call. Please do yourself a favor and do not use this company. It will cost you hundreds.

I would stay away from this company. Unethical and scam. They called me and tricked me into subscribing to their service by first falsifying the fact that there was a mistake in my bill, that they had enrolled me in a commercial billing plan instead of residential and I was being charged an incorrect rate and that I am eligible for a refund and that they are rectifying their mistake. The agent introduced himself as someone from New Jersey Gas supply. At first I didn't realize they were not my current supplier. I asked the agent several times that is this about changing my current gas/electricity supplier. He declined. He responded rudely as if he was doing a favor and in return I was questioning too much. He was explaining all the savings and how much extra I paid due to their mistake. Upon asking again he said he is not changing my supplier just correcting their mistake in my billing. He took my details and I got suspicious when he asked me for PoD number and so I asked him again whether this will change my supplier and in the end he said yes this will. He revealed the new supplier as CleanSky energy. I asked him to immediately revert the change. He transferred the call to his supervisor. His supervisor was explaining me the paper work to cancel the subscription. This is not done. This is unethical. You cannot trick someone to subscribe to your service by falsifying. I will never subscribe to your service even if you provide it for free.

So the experience was horrible ! The woman lied and said it had to do with my BGE and it would just be a discount. Little did i know She signed us up for this not telling us the actual details! She deleted the text messages out of our phone confirming the information and then just left. Wasnt till i read Further more of the email that was sent to me that i knew what she explained was the not correct information she gave us. The man that helped cancel the plan was very nice and apologized for the wrong doing of the woman. Seems like a nice company they just need better people explaining and doing the stuff that come door to door because the way i see It is they are wrongfully getting people to sign up just so they can get their money from their Commissions

Salesman knocked on our door pretty late on a Saturday evening. It seemed like he was with our building management and asked to see a copy of our electric bill because other residents were unhappy with their rates. Somehow he ended up in our apartment, we weren't expecting to have a guest and of course there are concerns about covid so it was very uncomfortable. We signed up as there was a promise of our rates being lower than National Grid's especially once this imminent rate increase took effect that he kept talking about. Later we looked over the contract and the rate from CleanSky was significantly higher than our National Grid rate. Mind you, we did not want to spend time going over all of this while he was here and we were being pushed into signing up. I knew that I could cancel within 3 days so I signed it just to get out of the situation as fast as possible as it was getting really annoying. I called on Monday to cancel and upon explaining this the customer service agent told me that she doesn't understand because she sticks to her convictions and if she's not interested in something she says no, and she never changes her mind. She tried multiple other ways to try to get me not to cancel. Eventually she helped me cancel but told me there's no guarantee that the service won't go into effect because of the way their system works. This is a company that basically has no need to exist and therefore has to resort to these pushy, sketchy, annoying antics.

Do not even open your door to these people. Their sales rep forced his way into the house and presented himself as a current supplier representative. After mispresenting basically everything he added that this is an annual review of service and somehow signed me up to their service. Rest is history. Stay away from them as they will do anything to get your account number and screw you over.

They signed me on at 5 cents/kWh and recently more than doubled it to 11 cent/kWh. They told me over the phone that the rate wouldn't change.

Being told by a salesperson knocking on my door saying he's from PSE&G and hell knows how did I end up enrolled into this company! I used to pay 12 cents/kwh, and they charge 19.99 cents/kwh on the contract. BUT, they actually charged me 21cents/kwh on the bill, and my bill almost doubled ever since. This price is nowhere close to being competitive to other providers as they claim on the website and by the sales.

And if you want to cancel, sorry, we gonna charge you another $50!!!

Completely rip off!!!! Stay away!

I have been trying to get an answer since December 19th, as to why Clean Sky Energy was on our AEP bill, especially since I was told they were charging me 3x the AEP rate. After many calls, each time in which I was told they would check and call me back within 24 - 48 hours (never happened). Their first response was "we have the phone call on record and will pull it". (never happened). After this response to my call, their next responses to my several calls were "the department that handles this hasn't responded to our request and we will have to "accelerate the request", we will call you back within 24-48 hours (never happened). Then their responses to my calls were "we will call you back by the end of the day" (I waited at home all day, never happened). Then their responses were we can't find the phone call. It's been too long and we don't keep them that long. After negotiating a refund (not near enough but I accepted it), I was told I would have a check within 7 - 14 days (never happened). It has now been 21 days and no check and when I e-mailed the lady that relayed the agreement info to me she said she would have to e-mail the department that takes care of the checks and would e-mail me back when she heard from them. It's been 3 days and no response. How long does it take to find out if and when a check has been mailed. It's just the same stall tactic hoping I will give up.

This company their representative came to my house to scam me, pls never have anything to do with the company they are scammers they need to be reported and sued

I read all these reviews and exactly same thing happened to my father's bill. Jacked the price up and no calls. They take advantage of people

I never switched my stuff but somehow its been on my bill since March. I guess I didnt notice cause the price was the same. I am 20 years old with twin daughters and no income, the bill the sent me this month was more than my mortgage and I cant pay it. I have a shut off notice for February 24, less than 10 days. And they wont call me back.
Because of them I will have to MOVE OUT OF MY HOUSE because I cant stay here with my daughters with no electric and I cant get ahold of these people nor can I afford $250 ( half )just to stop it from shutting off. I DONT HAVE IT. I waited on hold for 20 minutes just for them to tell me to leave a voicemail. Then waited for another 7 minutes just for them to do the same thing. Im hysterical and I cant even get these people to talk to me.

Never sign up. They have the worst marketing. Absolute scammers and never pick the calls/respond to emails

A sales representative for this company came to my front door claiming to be my provider from National Grid. I never had a provider. He said he wanted to see my current bill for maintenance and that I'd get a $50 gift card for complying. He openly lied to me and tricked me into signing up for an energy paln with this company. I've tried emailing and calling this company numerous times in the last week to rescind this without any rate changes or fees and no one ever answers. I was left on hold TWICE for over half an hour just to be brought to voicemail where no one responded. This company and its practices are horrible.

There was a representative from cleansky energy who came to my door and said they had collaboration with eversource and said i will be charged lower than eversource energy supply and tricked me into signing up for their service. Though i did not care much he also said i will receive $100 coupon in my mail. I do not care about the coupon, but i want to terminate this service but do not want to give a termination fee when all their claim seem to be a lie. I paid $200 and this month $300 when my actual price with other supplier was well within $100. stop this SCAMMER company from tricking other people

They reeled me in with what I thought was an affordable rate. Without notice they tripled my monthly rate as soon as the promotion expired

Charged more than double what my local energy provider offers as soon as they could make it a variable rate. Scumbags

Ripped me off! Started me at a low rate, and then raised it to more than three times what the electric company would have been charging me for many months! They over charged me thousands of dollars over time. Deceptive and untrustworthy company taking advantage of busy people! Don't go with them!

I was solicited outside of Walmart by teenagers they were giving away Bluetooth speakers they ask for my drivers license and cleansky energy some how stole my information to create a contract stating I switched my energy and gas services and upon cancellation of the scam I was charged Over 150 dollars for a service I didnt receive So don,t think they are Cub Scout they are the front line for the energy scam

They charge 3 times as much. Our contract expired during Covid and they have some nerve raising the price 3X as much as other companies. STAY AWAY!

Just came to my door and tricked me to sign the contract, saying they are coorperating with National Grid or something, and "just need your signature". Then told me "you see we have your address on our list" blah blah. Of course the bill is much higher than you would expect. DO NOT SIGN WITH THEM.

Dude came to my door speaking fast telling me a bunch of bs about this is a fixed rate and wanted to check my electric bill and then he said oh I'm just gonna type this into my system and I'll be all set I didn't ever get a chance to say no he was trying to just get my info without my answer stay outta my neighborhood

Unsolicited knock on my door from someone claiming to need to see my energy bill to ensure an important note is dealt with. My building has controlled access and I don't know how the sales rep got access. The sales rep looked official and had a badge of some sort but was really just part of an elaborate sales ruse to get me to sign up with Clean Sky without really being honest about it or the rates I was signing up for. Was very persistent claiming he needed to see a recent bill. I have never seen such unprofessional sales strategy. Once I signed up and saw the massive increase in rates, I called customer service to cancel immediately and will follow up to sure my contract is cancelled. I will never do business with this company as a result of these scammy tactics that are totally unnecessary.

Ditto as every other f'in review on here, flat out lied to me and said they were the current suppliers and just needed to renew...I kept questioning why it said I was signing up, he said it was for the rate freeze for the summer.... So pissed off... Just happened an hour ago, needless to say I'll probably have to spend all day on Monday on the phone, but I'll be sure to file complaint with the BBB and Attorney General's office while I'm at it! The fact that they can continuously do this is disgusting!!!! Wish me luck have a feeling I'm gonna need it!!

Like others I was solicited to switch my provider to Clearsky based on KWH rate lower than Potomac Edison. I signed up for a 3 month promotional period and was assured I would receive reminder emails that it was time to renew. Nope Nada. I got huge bill and called in. I was credited back after they looked into it. I gave them second chance. This time after the 90 days I got a call. I renewed. But it somehow never made it in to their system. So another big bill. When I called this time they had to track down the recording of the phone call to prove I they had called and I agreed to new plan. Another credit applied. and the final period of 6 months was set. That was in april for may start. Now here we are in July and I get a $432 electric bill. My rate went from 6.5 to 15 cents a KWH. All this at 3 months not 6. I called again and said I am done and I wanted credit for the $200 overage to my bill. Originally they offered $150 I said no $200. They came back with $197 credit back. I agreed and said apply it now. They said two billing cycles. I told them I have cancelled and returned to PE and I want credit Now. My bill is due August 2nd with PE so I have to pay it and hope the credit makes it back for next bill. I don't know how they continue to operate like this. No one ever gets reminders or offer to reup plan. They just default to double or triple the promotion rate and leave it up to you to fight to correct.

Found out the hard way!! They claim to be the best energy company with the best rates- that's nothing but bullsh*t!! This month their 10 cents more than JCP&L for the month of July!! I don't know about you but I could have used those extra dollars in my pocket not theirs!! Be extremely cautious and keep more of the money you bust your a*ss for!!

This company is ridiculous and completely screws people! My electric bill jumped from $238 to $491! And $307 of that was for this supplier! Their reviews are terrible and it is clear why!

Why are they so expensive at least 3 times what I was paying?

They suck. Their sales tactics are SLIMY. I wish I knew the name of the salesperson who came to my apartment complex and harassed STUDENTS to switch over to their company. White boy, about 5'8, dark hair, lots of tattoos. I will NEVER suggest this company based off of his unprofessional and shady behavior towards so many people in my apartment complex. 0 out of 10.

CleanSky is an utter and complete scam. A salesman came by and fast-talked me into signing up. He told me in no uncertain terms that this would save me money. For reference, my normal BGE bill was between $100 and $150. After signing up for CleanSky, my bill jumped up to almost $350. I called customer support, and they still tried to say that I was somehow saving money. Save yourself a massive headache and do not fall for their BS.

A sales rep snuck into my apartment complex. He then went door to door saying that he was with the utility company and was helping make sure residents were signed up. He told me that I missed a letter about the new utility pricing system and that I should sign up for this pricing plan before it went up. I was in the middle of a work project so I quickly signed off.

Later I looked them up and I realized this was 3x increase in pricing and that this is a common tactic. I immediately filed for cancellation so I wouldn't get the charge (they still haven't confirmed this). I also talked to my building and they said this wasn't the first time that sales members had attempted an unauthorized trespass.

On their website https://cleanskyenergy.com/sales-channels/ you can even see that they warn about this tactic (claiming to be utilities, claiming this was a regulatory change), which makes me think -- why would you need a warning against this tactic unless you were telling employees? I'm guessing this is only on their site to try to cover themselves from lawsuits...

These people have been harassing me and my brother for some time. They send mail that looks like you're late on your bill (so you rip it open, expecting you missed something). Then, they follow up by sending reps to trespass on your property and falsely claim they're with the energy company or your apartment building. They pretend they're locking you in at a lower rate which is untrue, and then they charge you $100 if you don't cancel within 3 days. Terrible business practices - it took me forever to cancel and get my money back. I wish I could refer a lawyer to tackle their predatory business practices.

I have surveillance cameras all over my property as well as DO NOT ENTER, NO SOLICITATION and KEEP OFF PROPERTY signs. I had THREE men walk on my property. They knocked a few times before one the men tried to wiggle my door handle. MY DOOR HANDLE. I have two LARGE dogs inside, on top of all those signs and he really tried to see if my home is unlocked? I can easily sue them and ive reported multiple complaints with law enforcement and the company. Dont recommend. sketchy.

We had Titan call us that our contract was expiring, and that we could find someone else to sign up with. we didn't do anything to find another supplier - we were ok with Titan Gas and Power since they were already a decent price. Now we've received our recent bill from Penelec/Titan and our bill has doubled (regarding Titan's portion) from Jan 2018 to February 2018. So, after reading some reviews on this website, we find out that if we would have signed a CONTRACT with Titan, we would have stayed at the previous rate. We stayed with them, thinking everything was fine, but then find out the rate doubled.......Funny how they don't and won't explain that to their customers. If they would have told us these details, we would have signed a contract with them. If this is how they justify to get you to sign, why don't they tell you this in the first place. When a full time working family has to find out these details "the hard way", it's just not fair.

I was contacted by phone from Titan electric gas supplier telling me that they could give me a good plan and keep my rate good what's the electric I also had my regular supplier Penelec. So I went with Titan Gas and Electric I had to stay with them for the full year in order to keep the rate they were giving as I kept my bills and have them still a very displeased once I started searching my bills and the charges that Titan electric and gas supplier their rate was more higher then Penelec First Energy was much a better rate I was being doubled build and they're not going to say I have not because I paid higher on Titan Electric and Gas along with Penelec First Energy made my bills so much higher then it should have been and I had complain to Penelec and finally got out of Penelec. By taking on suppliers your bill will go up higher this is not right and I want something done they have caused my bill to go up higher and now I'm having difficulty and I need someone to help me with this situation. I was better to stay with the original company Penelec First Energy then to stay with the Titan electric and gas supplier. I don't think it's right when you're low income and paying that high rate. I have noticed since if you put suppliers on your bill your bill is going to go out of control you are better off with who you're supplier is in your hometown then to put other suppliers on your bill and they lie to you and tell you they're going to keep the rate good low in the rate is not low and not fixed as they say and it's more higher their rate compared to the rate of your regular Hometown Electric Company I just know by looking over my bills of how long I had Titan they had ripped me off and they have caused me debt and I can't afford this and I'm getting way upset over the electric cost and neither company wants to help is I've already confronted Titan I've already confronted First Energy and they never tell you until it's too late until you catch the mistake they made and it was a mistake to even put Titan electric and gas on my bill I want my money back on my bill to pay off the high rate they charged I didn't ask for this and this should have never happened that way.

Once my plan ended (I thought I had it for an additional 3 months) I was charged 4 times the amount I should have been. DO NOT USE THEM!!!

Failed to cancel at the end of my contract then switched me to their variable plan which was 4 times higher. This company is garbage.

Terrible company. Sucks you in on a low rate and doubles it soon thereafter. Only reason they're still in business is because PECO takes two months to cancel your advice with them. I switched to a company that charges literally 3x less per Kw/hour than they do.

When my original contract expired, the rate went from 6 cents/kwh to 11 cents/Kwh the next month up to 13 cents/Kwh and the next month 17 cents/Kwh. I cancelled after I noticed it at 13 cents but still had a partial bill at 17 cents/Kwh. Absoutly no controls in place or notification of rate hikes. Our local suplier PECO can only change rates 4x/year not every month!!!

This company behaves very suspicious by cold calling people on cell phone numbers that are on the do-not-call registry and not a number for a gas or electric account. I would not sign up with this company even if they were cheaper than my current rate.

I had a residential contract with Titan at a rate of 6.11 cents per Kilo-Watt-Hour. After my contract ended, I was automatically switched to a monthly variable rate plan at 13.64 cents per Kilo-Watt-Hour. This also occurred during my biggest billing cycle because of the winter weather, so my bill was significantly bigger due purely to a doubling of my rate, not actual services rendered.


What could be the reason for this other than trying to get more money out of a consumer who appears to not be active in their service purchases. My guess is that they hope some people will not pursue this discrepancy. Why not keep me at my contractual rate on a month to month basis? I would not have known the difference between the services while on contract and after and they would have retained me as a customer. I now have strong feeling against this company and would discourage others from using them.