48 Reviews for CleanSky Energy

Hi Chris, thank you for taking the time to leave this great review. We are so pleased that we were able to assist you with your account and meet your expectations. We're always here if you need us.

That is great, Cory! We love providing an affordable and reliable product to our customers. Thank you for being a CleanSky Energy customer! Have a terrific Tuesday!

Hi Mr. Puskarich! Thank you for your positive review! We certainly understand how important savings and low cost are and we are happy that you have found that in CleanSky Energy. Thank you for giving us the opportunity to be of service to you.

Hi Ron!

Thank you for your positive feedback! We certainly understand how important savings and low cost are and we are happy that you have found that in Titan Gas and Power. Thank you for giving us the opportunity to be of service to you. We love your energy!

Hi Ms. Phillips,

Thank you so much for your positive feedback. We are honored that you have selected us as your supplier, and we look forward too many years of continued service. We love your energy!

We are so happy to hear that Rovis was able to assist with your concerns. We appreciate the positive feedback, Ms. Petti! We are very grateful for customers like you and hope you stick with us for years to come!

Thank you for your review. Titan Gas and Power sincerely apologizes for the delay in your responding to your review.

We have been making some big changes within our company and are currently under New Management.

Titan Gas and Power certainly shares your frustration in what you have experienced and can assure you that we put our customer satisfaction as a top priority.

Your customer experience truly matters to us and we hope that you consider giving us another chance in the future. Our Customer Service department can be reached toll free at (888) 355-6205 Monday Friday 8am 7pm EST; you may also email us anytime at customercare@titangasandpower.com.

Best regards,
Titan Gas and Power

We value you as a customer and are here to help address any concerns or charges you have on your bill. We would like to get more information and review your account. Please email us with your account details at customercare@cleanskyenergy.com or by contacting our Customer Service department at 888-355-6205 during our normal business hours from 8 am 7 pm EST. We will be more than happy to review your account to see what may have happened and provide you with a resolution. We look forward to hearing from you. Thank you!

We apologize for any inconvenience you may have experienced. Our goal is to ensure that you have a positive experience as a customer. To better assist you with your account please provide your account information by emailing us at customercare@cleanskyenergy.com or by contacting our Customer Service department at 888-355-6205. We will be more than happy to review your account to see what may have happened. We would like the opportunity to turn your negative experience into a positive one. Thank you!

Good evening Steve. We are sorry to hear that your experience was anything less than exceptional. To prevent our customers from defaulting to a month-to-month market variable, multiple expiration notices are sent before the contract expiration date. We would like to further review your account and investigate what took place. Please contact us at customercare@cleanskyenergy.com or you can contact our Customer Service department toll-free at (888) 355-6205 with your account information so that we can discuss your concerns and hopefully provide you with a satisfactory solution. We look forward to hearing from you, have a great evening!

Hello Mr. Lafaso, we always want our customers to have a great experience, but it sounds like that didnt happen this time. We make every effort to notify our customers when their plan is due to expire and provide them with renewal options. Our records show that you spoke with an agent regarding this matter and they were able to confirm that your fixed contract expired and contract expiration notices were sent to you. Because your service was not renewed upon the expiration of your contract your account defaulted to a month-to-month variable rate on 01/06/2021. Upon your request the agent submitted a cancellation for your electric service, your account with CleanSky Energy is scheduled to return to your utility, PPL on 03/05/2021. If there are any remaining questions or concerns regarding your account, please do not hesitate to contact us at customercare@cleanskyenergy.com or by contacting our Customer Service department at 888-355-6205. Thank you.

Hello Ms. Bartram, customer service is important to us and we regret that your experience has been unfavorable. I was able to locate your account and it appears that your account was not renewed or canceled before your contract expiration date. According to our records, your service was enrolled with CleanSky Energy on a 3-month fixed rate which expired on 09/03/2020. Our records show that your expiration notices were sent on 06/22/2020 and 7/30/2020 to the email address on file. Your renewal notice was also sent on 07/31/2020 to the mailing address we have on file. Our records also indicate that you have already spoken with a Customer Service Representative regarding this matter. We would like to confirm a cancellation request was successfully submitted for your account. We're always here to help, if there is anything additional, we can assist you with please contact us at customercare@cleanskyenergy.com or contact our Customer Service department at 888-355-6205. Have an awesome day!

We value you as a customer and are here to help address any concerns or charges you have on your bill. We understand high bills are frustrating and it sounds like your contract may have expired. We would appreciate the opportunity to look into this issue. Please let us take a closer look at your account to see how we can help you by emailing us your account information at customercare@cleanskyenergy.com or by contacting our Customer Service department at 888-355-6205. We look forward to hearing from you.

Hi Linda, Im sorry you feel you had a bad experience our goal is to ensure you have a positive experience as a customer. Unfortunately, our Houston-based employees were affected by the inclement weather conditions with limited to no power and were only able to provide limited assistance. We can assure you that our intentions are never to keep any of our customers at a higher rate. Our records show that you have already spoken to a customer service representative regarding your concerns. Your current contract expired on 02/16/2021 and your termination date was on 02/19/2021 as determined by your utility company. Your rate has also been updated to your utilitys current rate so that there is no change in your final billing charge. We are always here to help, if there is anything else we can assist you with please contact us at customercare@cleanskyenergy.com or contact our Customer Service department at 888-355-6205 with your request. Have an awesome day!

Hi Chris, we are sorry to see that our partnership together ended on a negative note. Our goal is to always be completely transparent with our customers and provide you with the best service. Our records show that an expiration notice was sent on 10/01/2020 to the email address on file. We would like to confirm that an adjustment was submitted for your account and you will receive a refund check with 7-14 business to the mailing address on file. We have also sent you an email that confirms the details of your adjustment. We hope to gain your trust back. Have a great day.

We're sorry you've had a bad experience Amy. We understand that these are difficult times due to the pandemic and would like to apologize for any inconvenience you may have experienced. I was able to locate your account and it appears that your account was not renewed before your contract expiration date of 12/16/2020. Our records show that 2 expiration notices were sent to the email address we have on file on 10/12/2020 and 11/11/2020. Your expiration notice was also mailed on 11/23/2020 to the mailing address associated with your account. We would like to at least review your issue in an effort to reach an amicable resolution. When time permits please contact us at customercare@cleanskyenergy.com so that we can review your billing. We look forward to hearing from you. Have a great Monday!

Hello Justin, we sincerely apologize for any inconvenience you may have experienced. Contract expiration notices are typically sent out 35-65 days prior to your contract end date, by mail and email. We value you as a customer and are here to help address any concerns. Please forward your account information to customercare@cleanskyenergy.com so that we can review your account and assist you with a resolution. We look forward to hearing back from you, have a great Wednesday!