41 Reviews for CleanSky Energy

Thank you for your wonderful review, Mr. Campbell! CleanSky Energy appreciates your continued business and loyalty. We are always happy to hear from our customers.

Yay!! We appreciate you taking time out of your day to leave us a review. We are so happy to hear that you're enjoying your service and took time to tell others about our service. We appreciate and value your loyalty.

Thank you for taking the time out of your day to leave us a review, Barb! We are always happy to provide great customer service and appreciate your business. Have a great day!

We value you as a customer and are here to help address any concerns or charges you have on your bill. We understand high bills are frustrating and it sounds like your contract may have expired. We would appreciate the opportunity to look into this issue. Please let us take a closer look at your account to see how we can help you by emailing us your account information at customercare@cleanskyenergy.com or by contacting our Customer Service department at 888-355-6205. We look forward to hearing from you.

Hi Linda, Im sorry you feel you had a bad experience our goal is to ensure you have a positive experience as a customer. Unfortunately, our Houston-based employees were affected by the inclement weather conditions with limited to no power and were only able to provide limited assistance. We can assure you that our intentions are never to keep any of our customers at a higher rate. Our records show that you have already spoken to a customer service representative regarding your concerns. Your current contract expired on 02/16/2021 and your termination date was on 02/19/2021 as determined by your utility company. Your rate has also been updated to your utilitys current rate so that there is no change in your final billing charge. We are always here to help, if there is anything else we can assist you with please contact us at customercare@cleanskyenergy.com or contact our Customer Service department at 888-355-6205 with your request. Have an awesome day!

Hi Chris, we are sorry to see that our partnership together ended on a negative note. Our goal is to always be completely transparent with our customers and provide you with the best service. Our records show that an expiration notice was sent on 10/01/2020 to the email address on file. We would like to confirm that an adjustment was submitted for your account and you will receive a refund check with 7-14 business to the mailing address on file. We have also sent you an email that confirms the details of your adjustment. We hope to gain your trust back. Have a great day.

We're sorry you've had a bad experience Amy. We understand that these are difficult times due to the pandemic and would like to apologize for any inconvenience you may have experienced. I was able to locate your account and it appears that your account was not renewed before your contract expiration date of 12/16/2020. Our records show that 2 expiration notices were sent to the email address we have on file on 10/12/2020 and 11/11/2020. Your expiration notice was also mailed on 11/23/2020 to the mailing address associated with your account. We would like to at least review your issue in an effort to reach an amicable resolution. When time permits please contact us at customercare@cleanskyenergy.com so that we can review your billing. We look forward to hearing from you. Have a great Monday!

Hello Justin, we sincerely apologize for any inconvenience you may have experienced. Contract expiration notices are typically sent out 35-65 days prior to your contract end date, by mail and email. We value you as a customer and are here to help address any concerns. Please forward your account information to customercare@cleanskyenergy.com so that we can review your account and assist you with a resolution. We look forward to hearing back from you, have a great Wednesday!

Good evening Mr. Steve. We value you as a customer and are here to help address any concerns or charges you have on your bill. We understand high bills are frustrating and would like to look into this issue as quickly as possible for you. Please connect with us at customercare@cleanskyenergy.com or by contacting our Customer Service department at 888-355-6205 with your account information. If you email your contact information, please refer to this review for reference. We would like to apologize for this inconvenience and look forward to reviewing your account in an effort to reach an amicable resolution.


In response to your reply Mr. Steve, unfortunately, I have been unable to locate an account with the limited information on your review. I would very much like to review your account in detail so that I can see what options are available in an attempt to provide you with a satisfactory resolution. Please email your account information and refer to this google review so that I can personally handle your request.

Good morning Martin, we're sorry you've had a bad experience. CleanSky Energy wants you to know that we value your business and would never want to miss an opportunity to keep you as a customer.

I was able to locate your account and it appears that your account has not been renewed or canceled. Our records show that 2 expiration notices were sent to the email address we have on file on 07/16/2020 and 08/21/2020. Your expiration notice was also mailed on 09/10/2020 to the mailing address associated with your account.

We would be happy to discuss your account and review your available options. Please connect with us at customercare@cleanskyenergy.com or by contacting our Customer Service department at 888-355-6205 Monday Friday 8 am 7 pm EST. We would love to continue to offer you great rates and hope to find a plan that best suits your needs. We look forward to hearing from you. Have a great Monday!

Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. Our goal is to ensure that you have a positive experience as a customer. We make every effort to notify our customers when their plan is due to expire and provide them with renewal options. In an effort to better assist you with your account please provide your account information by emailing us at customercare@titangasandpower.com or by contacting our Customer Service department at 888-355-6205. We will be more than happy to review your account to see what may have happened.We look forward to hearing from you. Thank you.

We apologize for any inconvenience you may have experienced. Our goal is to ensure that you have a positive experience as a customer. We make every effort to notify our customers when their plan is due to expire and provide them with renewal options. In an effort to better assist you with your account please provide your account information by emailing us at customercare@titangasandpower.com or by contacting our Customer Service department at 888-355-6205. We will be more than happy to review your account to see what may have happened. We look forward to hearing from you. Thank you!

Good morning Matthew,

We apologize for any inconvenience this may have caused you. We make every effort to notify our customers when their plan is due to expire and provide them with renewal options. We would like to get more information and review your account to see what may have happened.

In an effort to better assist you with your account please provide your account information by emailing us at customercare@titangasandpower.com or by contacting our Customer Service department at 888-355-6205. We will be more than happy to review your account.

Best regards,
Titan Gas and Power