CleanSky Energy -- Profile Analysis

the gentleman who talked with me was extremely helpful and patient with me.

No problems so far. Smooth transition from previous supplier & the best Natural Gas Rate I could find.

I had signed up to get my electricity and natural gas supplies from CleanSky Energy for two properties four months ago. Somehow only the electricity accounts had been set up and nothing had been done for the gas accounts. Today, Jennifer, a supervising customer care staff member at CleanSky Energy, corrected the problem with the gas accounts and enrolled me for both properties. She will also arrange for me to get reimbursed for the extra money I have been paying to Washington Gas as a result of the earlier enrollment problem and a higher rate being used in my gas bills. Jennifer has assured me that she will personally monitor the situation to make sure today's enrollments go through and I will get reimbursed after I submit my gas bills so that they can compute how much should be credited back to my account. I am pleased with the service I received from Jennifer and her professionalism.

Had a chat with Evelyn for my account billing. She was amazing and awesome person with excellent knowledge about the business. She provided such a great customer service that is rare these days. She is a gem for CleanSky Energy. Her supervisor/manager should provide all they can including higher compensation raises or bonus to keep her in the company

Talked to Tina to update account information. My info was updated & questions answered. Tina was awesome, enjoyable to talk to & most important very helpful. Customer service is lacking at a lot of places, but not with Tina at Clean Sky. Thank you Tina.

I had issues with my bills and had to call customer services to get it sorted out. Tina was great, she was understanding and helped me with the refund right away. I can't thank her enough!

Never received gift card that was supposed to be given for signing up

Linda was very good in assisting me today. I was was comfortable speaking with her and trusted her knowledge.

The account manager revisited my account history and was able to satisfactorily pinpoint my dissatisfaction with my exorbitant billing Upon joint review we were able to arrive at a fair price moving forward and he was also instrumental in a review of an additional utility account. This was my very first person to person contact with this company and I did not go away disappointed nor unsatisfied.

The representative, Joelle, was very helpful and knowledgeable in signing me up for an electric plan.

My rep, Dante was very nice, clear with information and very knowledgeable

worked with Francine today on my Gas Utility, she was excellent and very patient w/mature and ill at the time customer. This organization has been very upfront w/my need for all details, and requests. I would highly recommend them in all facets of their customer service. Only wish we could get a bit more competitive w/electric rates, would want them as my supplier for electricity too.

im paying more for gas i should have looked better at the prices i was with ugi and cant switch because it would cost me 75.00 to cancel im 72 yrs old and things are tough now,,,,ugi cost is 0.413

Costumer rep, Francine,
Very helpful, made it easy to renew,

contacted clean sky for pricing. Jolene was very helpful, polite, experienced and pleasant. would highly recommend this company for their pricing and service.

Great

Just a warning...pay close attention to when your contract expires. They have predatory billing practices.

I didn't realize that my term had expired. But I wasn't that concerned because it would just be fair market prices (I thought). My rates had quadrupled before I realized there was a problem. I did try to talk to customer service to be made whole they offered me an insult and Said it was the best they could do. The service itself we never had a problem with, but they are a bad faith company. Be careful.

looking for lower prices are hard to find,,,,,when your living on ssi and a pension of 211.00 a month its very tuff,,thank you

They charge you 50 dollars if your not happy with service or I am on low income cleansky isn't that great in price national grid has a better plan for low income people not cleansky

I changed from another wind/solar provider to CleanSky. There was no information that they would not honor both a) my own solar panels and b) community solar. Potomac Edison didn't help, but the bottom line is that I was hit after complaining to Potomac Edison with a bill 3 months later that ignored all my solar benefits effectively meaning that I am paying twice since the forced me to pay CleanSky for my Gross kwh before taking into account the Net for Solar (which would have been close to zero). When I talked to CleanSky, they effectively said that I should have known when I ordered online that they didn't explicitly say that they honored solar (Whaaat? Really?). And that if I had called vs used the online ordering they would have warned me (Whaat? Really? can't order online and have solar). This is a scam if you already have solar and they don't care and won't honor the kwh from your solar. This is deceiving practice and evident of a broken system where one is actually penalized for trying to get all their energy from solar or wind instead of gas and coal. Very disappointed and hope that folks see warnings before they consider signing up for companies such as this.

I registered on the NATIONAL DO NOT CALL REGISTRY, yet 11 times this week alone this company has tried to call my number from numerous locations out of Ohio. Heres a tip- if I dont reach out to you, DONT CALL ME! I know nothing about this company, but a business that takes it upon themselves to track down and desperately and repeatedly harasses people by non-stop calling should be a definite red flag. They may have the best sales associate manipulators around- NO WAY at this point would I EVER give this company any of my business!

I had a one of their sketchy sales reps come to my door and he told me if i switched to them my rate would go from 10 cents a kwh to 5 cents a kwh. there was the first lie. next he told me to call into their company so i could take a survey after and he stood next to me during the entire thing and the survey even tells you to make sure they are not near you during it and he kept telling me what to say for the survey. then as soon as i got my first bill it was double what it normally was. i went from paying $70 to paying $150 a month. i then called to try and cancel and was put on hold for over 30 minutes and then told me that their rate is less than my normal supplier. another lie. they then told me that to cancel i would have to pay $75 which was not disclosed to me when i signed up. now its two months after i have canceled and somehow they are back to being my supplier when i never authorized it. and to add onto the already insufferable time ive had dealing with them this bill i used 100 less kwh then normal and somehow my bill was $160 which is $70 more than the last bill.

Plan was good for contract, then they charge whatever they want or can get away with. They did this to my elderly family until I figured it out. They were charging them 4 times the amount of utility company for years. Keep an eye on your contract and get out. They should be ashamed of themselves for price gouging

Theyll give the 'itll only be a few cents to a few bucks more' then when you check your bill its actually 134+ extra dollars tacked on, its a hassle to get them off your bill, they won't stop calling you after you tell them to stop, very dishonest company.

They'll charge you 134+ on your bill after giving you the, only a few cents to a few bucks more speech. Anyone leaving a 5 star review is probably a bot or just works for the company, slam the door in their reps face.

I was suckered into getting this service. I was paying it monthly with my AEP bill. Some how when I canceled I have a $60.97 fee? Now its in collections! I knew nothing about it!!!

They cannot accept ACH payments unless you use their proprietary site. Still cant find out how to set this up.

I signed up. Received confirmation. Then got an apology email saying they were not doing business in Maryland.

Be very aware of these scammers. As soon as your contract ends they will automatically switch you to an exorbitant rate that will exceed any prior savings. Trying to reach a person is impossible.

I was told I was going to save money for going with clean sky, but my other price from IGS was 0.1099. And clean sky is 0.1849, so how is this saving me money? The lady that they sent me to talked really really fast and with her foreign accent I did not clearly understand her. Guess that is how it is. Now I am locked into a contract for almost 2x the amount I was paying before. Cant wait til I get this contract over. This is my first bill, so another 11 bills. Guess that is what a hard working disabled veteran gets for taking someones word for it.

Over the course of three months the price per Kwh rose over 300% in the hottest months of the year. This is blatant price gouging. Rates also became variable without my knowledge or without me being notified. Very unfair business practices, steer clear.

Nonstop harassment phone calls 10+ times a day doesn't matter if you block their number they'll call off different number nonstop every single day company is trash

They send you mail after mail, saying your contract is ending and do you want to get into another contract. Usually, when a customer doesnt respond to those, that means they do not want a new contract and do not want to do business with you anymore. Not clean sky! They will hate your rate up three times what it was and not tell you theyre going to do that, and when you call them about it, they laugh at you, treat you like youre stupid, and when it charges a whole bunch of fees to get them off of your bill. I cant believe people are getting away with this these days.

Because I didn't respond to their letters (I assumed my relationship with them was done). Instead they charged me triple the normal rate from my West Penn Power supplier.

I've blocked 7 numbers for this company they do not stop harassing me daily several times a day I tell them stop calling me take me off the list and they just hang up and call a hour later from different number. Today was last straw I'm contacting a lawyer about this harassment

These people are constantly calling. The calls are unwanted and are very annoying. Seems like a scam to me! Would NEVER deal with this ourfit!! If I block their calls, they just use another number to call.

without notification, they double the rate higher than PPL in one bill, the highest electric bill I have ever received, and call them to see what happen, and told me nothing I can do and sent me a letter that I never received, even tho they have my phone and email but they don't want to let you know rather just hit you with a high bill. stay away do not ever use them, this is a very bad company.

I had Cleansky as my energy supplier without even realizing it for about 1.5 years. My rate was fine, about 0.07/kwh. Then one day, my bill shot up, and I see that my rate went up to 0.2/kwh. How it's even legal to almost triple my rate in one go is beyond me.

My last 2 monthly bills doubled. I am single, only person living in my home. I called cleansky customer service. The excuse I got, why my bill doubled, they sent a email to let me know I had to renew my contract, or I would be charged double the rate. I responded to the lady. This is not my email, you sent it to. You have my address, why wouldn't you send a letter to the address on my account ? Why wouldn't you call me ? There response was, since we have you on the phone we can lower the rate. I said, no you can cancel my account immediately. I got the response, I am sorry, it will take upto 7 business days to cancel and in those 7 days you will be billed the double rate. I called met- Ed, they canceled the account that this company rip hard working single women off. On this page of rating it makes you put a number in. My rating is do not use this company

After our contract expired, or variable rate increased very minimally. Due to this we continued with Clean Sky energy as our supplier. Within 2 months they over doubled our rate without notice that there was going to be increases monthly. They are criminal in the way they go about their increases without notification. I would highly highly recommend staying as far away from this company as possible. Also please be aware to have friends/family/business associates stay away as well.

I received a bill for November that is $564.99, which was $231 in February. When I called asking why & for some help on this bill I was told our "Service Expired" and I was being charged 21.9 cents/Kwh. I told them we never received a notice as emails may have gone to scam. The Rep would give me a $50 credit on our NEXT BILL IF WE SIGNED UP TO RENEW OUR SERVICE!! OML are you kidding me????? So SAD a company won't work with a Senior Citizen household that has not been late, or not paid their bills since moving into this home in 1988!!
Too bad you can't give a ZERO star rating for this company!!

Signed up and they said it would start with my January bill? I think. I still have my old supplier. So now Ill switch to someone else for my supplier

I signed up for the electric service, not the gas, since their gas rate was higher than what Peco offers. This is all recorded, then they deny it. We are getting gas bills through the winter that are double what they should be. We were put on a variable plan without our knowledge, or permission. They are a scam. There is no savings here, do yourself a favor and say no thank you. When trying to cancel they'll give you the run around and say it'll take 45 days. This has been an expensive life lesson.

This company offers a low intro rate and then hopes you don't notice when your contract expires and they flip you to a rate that's about 250% higher than standard rates. Total scam and in my opinion unethical. One positive: DeMario, the customer service agent I called to cancel this highway robbery program, was nice and professional.

THE CONTRACT TERM EXPIRED. THANK GOD I HAD A NOTE TO CHECK THE PRICE. AFTER A 30 DAY WINDOW, CLEAN SKY WAS NO A MONTH TO MONTH CONTRACT AND THE PRICE MORE THAN DOUBLED. MENTAL NOTE CHECK YOUR RATES AND BILLS!

They charge more than double the other providers and they don't know how to run customer service.