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Direct Energy is one of the largest providers of energy and energy-related services in North America. With customers in all 50 states, 10 Canadian provinces, and Washington, D.C. Direct Energy has also shown to be a progressive company, developing new plans, products and technology that deliver consumer insights and resources to help them save money. The Nest Learning Thermostat, Plenti and their personalized Online Account Manager are all tools that Direct Energy puts in the hands of their customers to use less energy. They're also very progressive, with active social communities on Facebook, Twitter and Pinterest that help them stay in contact with their customers.

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2

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Customer Reviews of Direct Energy

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15th place
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Most Recent Direct Energy Reviews  


Great rates and customer service
I have been with Direct Energy in the past and left thinking I could get a better rate. The customer service is excellent when you have any billing issues they treat you with respect. I went back to them this year and put their service on 2 houses. You will be pleased to know Direct has great people working for them. A from Lake Dallas TX

Absolutely THE BEST!
As other people have had problems paying their bills before, during and with the continued covid crisis, Direct Energy has been there for me and my family through it all! I have never had a more positive experience with friendly and helpful customer service representatives than I have with Direct Energy! In several states to include Texas, no energy company has delivered the best experience! The BEST Energy company! from Grapevine TX

Direct Energy order status
Email says "We'll send you an email update within the next 3 days when your order has been completed." But I haven't got any email so I went to chat the customer service after the 3rd day to get an update. The customer chat representative checked my order and it said it was approved and gave me the order details. Customer service Chat was prompt and didn't have to wait for a long time to get a response. DXC Houston from Houston TX


4-5 Star Reviews: 248 (49%)



Review of Direct Energy

It was simple and easy. Look for best price with average contract length and no penalties for early discontinue.

Review of Direct Energy from Youngwood, Pennsylvania
September 29th, 2020

Billing & Account Management
Customer Service
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3-4 Star Reviews: 26 (5%)



Promo

Was supposed to get a gift card for a review and NEVER got the gift card.

Gift card from Canonsburg, Pennsylvania
February 29th, 2020

Billing & Account Management
Customer Service
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2-3 Star Reviews: 30 (6%)



promise of a gift card

When i signed up there was promotion for a $50 gift card to be give after 6 month of service. It is now 9 months and they still can't tell me where/when a card was issued. DO NOT believe them. They lie!!

Very unhappy customer from New Hampshire
July 15th, 2021

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
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1-2 Star Reviews: 165 (33%)