Direct Energy logo

Direct Energy is one of the largest providers of energy and energy-related services in North America. With customers in all 50 states, 10 Canadian provinces, and Washington, D.C. Direct Energy has also shown to be a progressive company, developing new plans, products and technology that deliver consumer insights and resources to help them save money. The Nest Learning Thermostat, Plenti and their personalized Online Account Manager are all tools that Direct Energy puts in the hands of their customers to use less energy. They're also very progressive, with active social communities on Facebook, Twitter and Pinterest that help them stay in contact with their customers.

Our Grading of Direct Energy

Rating Overall

show/hide details


How Ratings Work

Direct Energy Plan Summary

Total Plans

2

show/hide details


View Direct Energy Plans

Customer Reviews of Direct Energy

Reviews Overall

17th place
show/hide details


Read Reviews

Most Recent Direct Energy Reviews  


Best electric company
I recommend it 100%
The best rate, honest,they don't take advantage of their customers,, excellent customer service
Belem Gonzalez from Carrollton TX

$50 off with code Y8PT5E !!!
I LOVE direct energy. Their customer service is fantastic. Every time weve called they have attended us in a friendly and efficient manner. Plus I got $50 off with this code: Y8PT5E Ana Wilder from Dallas TX

Great rates and customer service
I have been with Direct Energy in the past and left thinking I could get a better rate. The customer service is excellent when you have any billing issues they treat you with respect. I went back to them this year and put their service on 2 houses. You will be pleased to know Direct has great people working for them. A from Lake Dallas TX


4-5 Star Reviews: 250 (48%)



Review of Direct Energy

It was simple and easy. Look for best price with average contract length and no penalties for early discontinue.

Review of Direct Energy from Youngwood, Pennsylvania
September 29th, 2020

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

3-4 Star Reviews: 26 (5%)



Promo

Was supposed to get a gift card for a review and NEVER got the gift card.

Gift card from Canonsburg, Pennsylvania
February 29th, 2020

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

2-3 Star Reviews: 32 (6%)



Sky rocket bill

My bill is always paid in full each month. I just paid my bill for September on the 14th. I just checked my account and now my bill for October is $318 due on the 10th. How is that possible without any balance from the previous month? This is ridiculous, it really is. I NEED ANSWERS!!!

D. Gold from Texas
September 23rd, 2021

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

1-2 Star Reviews: 177 (34%)