Direct Energy logo

Direct Energy is one of the largest providers of energy and energy-related services in North America. With customers in all 50 states, 10 Canadian provinces, and Washington, D.C. Direct Energy has also shown to be a progressive company, developing new plans, products and technology that deliver consumer insights and resources to help them save money. The Nest Learning Thermostat, Plenti and their personalized Online Account Manager are all tools that Direct Energy puts in the hands of their customers to use less energy. They're also very progressive, with active social communities on Facebook, Twitter and Pinterest that help them stay in contact with their customers.

Our Grading of Direct Energy

Rating Overall

show/hide details


How Ratings Work

Direct Energy Plan Summary

Direct Energy does not currently have any plans available on PA Energy Ratings.

We recommend plans from Frontier Utilities and Santanna Energy Services instead.

View Direct Energy Plans

Customer Reviews of Direct Energy

Reviews Overall

show/hide details


Read Reviews

Most Recent Direct Energy Reviews  


Satisfied customer
I would re-order with them again if they are the cheapest. Happy customer from Cleveland OH

good
did what was needed, no service interruptions or delays s from Piqua OH

Thank you for understanding!
Camila and Emma on the messenger option are amazing! Kind, professional, understanding and that is very rare to find in customer service nowadays. Thank you!!! Diana from Pharr TX


4-5 Star Reviews: 240 (50%)



Review of Direct Energy

It was simple and easy. Look for best price with average contract length and no penalties for early discontinue.

Review of Direct Energy from Youngwood, Pennsylvania
September 29th, 2020

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

3-4 Star Reviews: 26 (5%)



Promo

Was supposed to get a gift card for a review and NEVER got the gift card.

Gift card from Canonsburg, Pennsylvania
February 29th, 2020

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

2-3 Star Reviews: 27 (6%)



Direct Energy

I was trying to have service shut off at one address and switched to another address. What a nightmare. I wanted service at new address on January 29th and electricity shut off at old address on February 2nd. I was on the phone for over an hour and a half and went through 4 people. Finally I told them to shut off service at old address on February 2nd and would find another provider for new address. I will NEVER use Direct Energy again

Katherine OBrien from Texas
January 26th, 2021

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
<