The best review categories for Direct Energy are their billing & account management system, with an average of 2.6 stars, and the order experience, with an average of 2.2 stars.
Recent Good Review from Review of Direct Energy
Review of Direct Energy
It was simple and easy. Look for best price with average contract length and no penalties for early discontinue. |
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Customer Service | |
Account Management | |
Likely to recommend |
—
Review Of Direct Energy
from
Youngwood, PA
on
September 29th, 2020

— Direct Energy
Most Recent 5 Star Reviews
10 Customer Reviews Written Overall
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Likely to recommend |
Super
Very satisfied with supplier |
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Likely to recommend |
—
Art
from
Mechanicsburg, PA
on
February 10th, 2020

— Direct Energy
Energy Shoppers Review
I Received my renewal notice, and compared prices, only to find Direct energy was more than some others for the same one year, no fee,no cancellation charge,plan. Based on that I checked with them and found that was the best they could do, but I was offered a $100.00 gift card, which made up the difference. That sweetener, sealed the deal, for me. |
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—
Paul Myers
from
on
December 9th, 2019

— Direct Energy
Excellent Customer Service
I did a live chat to check on rates to renew my plan and was very pleased with the service I received. Assisted me with a great rate. I did not want to switch plans because of the reliability and assistance I have always received. |
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Likely to recommend |
—
Cheryl
from
Richland, PA
on
October 24th, 2019

— Direct Energy
Direct Energy rating
Easy to sign up. |
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Likely to recommend |
—
Direct Energy Review
from
Albrightsville, PA
on
October 10th, 2019

— Direct Energy
Satisfied Customer
Direct Energy had the best price for my needs and they provided all they promised. |
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Likely to recommend |
—
Rosiern
from
17523
on
September 25th, 2019

— Direct Energy
Reputable
Never a problem. Real deal. No scams! |
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Likely to recommend |
—
Janet Koch
from
Danville, PA
on
March 24th, 2019

We appreciate you taking the time out of your day to provide an exceptional rating based on your experience with us. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction. Please feel free to reach out to one of our live chat agents on our website or by phone with your full contact information should you ever need our assistance. Thank you again and have an amazing day!
-Marie
— Direct Energy
Direct Energy, our electric supplier
Direct Energy's price per KW Hour was about .0075 of a cent, less than our Electric Co. The change over and billing was flawless. A pleased customer |
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Likely to recommend |
—
Paul Myers
from
Conestoga, PA
on
September 9th, 2018

— Direct Energy
Direct Energy review
Great price, no cancellation fees |
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Likely to recommend |
—
Direct Energy
from
Albrightsville, PA
on
July 10th, 2018

— Direct Energy
Direct
Straight forward |
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Likely to recommend |
—
Direct
from
Lancaster, PA
on
June 19th, 2018

— Direct Energy
Seemless transition, very competitive offering
Direct Energy offered the best rates, and a seamless transition from my previous generation supplier. |
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Likely to recommend |
—
KJS
from
Camp Hill, PA
on
April 29th, 2018

— Direct Energy
Most Recent 4 Star Reviews
8 Customer Reviews Written Overall
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Likely to recommend |
Review of Direct Energy
It was simple and easy. Look for best price with average contract length and no penalties for early discontinue. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Review Of Direct Energy
from
Youngwood, PA
on
September 29th, 2020

— Direct Energy
Excellent customer service
Tamra was our customer account representative. She was beyond helpful in such a professional and kind way. |
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Likely to recommend |
—
Bills Sandwich Shop
from
New Castle, PA
on
March 20th, 2020

— Direct Energy
Get smart.
Very good for 2 yrs. now what for next 2 yrs? |
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Likely to recommend |
—
George Wagner
from
Carlisle, PA
on
December 31st, 2019

— Direct Energy
Natural gas
This company has the best price and is easy to sign with no early termination fee |
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Likely to recommend |
—
Mike
from
Coplay, PA
on
November 18th, 2019

— Direct Energy
DE
It looks like a nice service and distribution. |
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Likely to recommend |
—
DE
from
Pittsburgh, PA
on
August 13th, 2019

— Direct Energy
Generation only.
Never any problems. |
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Likely to recommend |
—
Good Supplier & Prices Repeat Customer.
from
Enola, PA
on
December 27th, 2018

— Direct Energy
Great rates
I needed to shop for electric and found Direct Energy online. After reading about your company, and having positive results, I decided to sign up. |
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Likely to recommend |
—
Mary Beth Hooper
from
Camp Hill, PA
on
November 3rd, 2018

— Direct Energy
"Getting to know you!"
Being new with Direct Energy I need a little more time to experience. So far I am very pleased with the price and that means a lot to me. Using Direct Energy for both Gas and Electric, is allowing me to stay in my home. When you are on a fixed income, this is monumental. Thank you, Direct Energy. |
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Likely to recommend |
—
Betty J. Morgan
from
Washington, PA
on
December 20th, 2017

— Direct Energy
Most Recent 3 Star Reviews
2 Customer Reviews Written Overall
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Likely to recommend |
Promo
Was supposed to get a gift card for a review and NEVER got the gift card. |
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Likely to recommend |
—
Gift Card
from
Canonsburg, PA
on
February 29th, 2020

Live Chat: https://www.directenergy.com/
Social Media: https://www.facebook.com/directenergy/
We are looking forward to providing you a quick resolution to this matter! Thank you for your time. - Megan / Digital Care
— Direct Energy
Renewing Contract
I have tried to contact Direct Energy for 2 days to renew contract. It appears that the low rate is only available to new customers. I have been with them for 5 yrs and went online to do a Chat but each time I am told 6 people in the Que. I wait until it gets down to 1 and then a message comes up that no agents available. I get out and go right back in and 6 in Que again. Last year when contract was up the price to renew went up. This year it looks like quite a bit. It appears that they get you in and then continue to raise the price. |
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Likely to recommend |
—
Milo
from
Mechanicsburg, PA
on
January 24th, 2019

— Direct Energy
Most Recent 2 Star Reviews
1 Customer Reviews Written Overall
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Likely to recommend |
$99 cancellation fee voided
My recent experience with Direct Energy was not exactly pleasant. My bill was very high, I cancelled the service and went back to MetEd with lower rates. However Direct Energy charged me a $99 cancellation fee after only a little over 1 month service. I responded to their email to rate their service and explained how upset I was to be charged the cancellation fee as the representative had told me it was not usually enforced. I have just received another email from Direct Energy stating the are voiding the fee for me. I greatly appreciate this since I am on a limited income. Thank you so much for this!!!! |
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Likely to recommend |
—
Janet J
from
Lebanon, PA
on
August 15th, 2017

— Direct Energy
Most Recent 1 Star Reviews
5 Customer Reviews Written Overall
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Terrible customer service
I have had direct energy for years and every time it came time for a renewal rate was more than a new customer. No loyalty whatsoever towards the customer. This last episode was the last straw. I am one year into a 36 month contract and am moving. Since I will get a new account number because it is a new build direct energy has told me I would have to enroll again as a new customer and they would not transfer my current rate.terrible the way they treat existing customers.I will never use them again nor would I recommend them to anyone |
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Likely to recommend |
—
Richard Thomas
from
Harrisburg, PA
on
September 8th, 2022

— Direct Energy
Terrible customer service
I have had direct energy for years and every time it came time for a renewal rate was more than a new customer. No loyalty whatsoever towards the customer. This last episode was the last straw. I am one year into a 36 month contract and am moving. Since I will get a new account number because it is a new build direct energy has told me I would have to enroll again as a new customer and they would not transfer my current rate.terrible the way they treat existing customers.I will never use them again nor would I recommend them to anyone |
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Likely to recommend |
—
Richard Thomas
from
Harrisburg, PA
on
September 8th, 2022

— Direct Energy
Harassing, unsolicited phone calls
I have been receiving several unsolicited phone calls from this company (sometimes as many as 4 times a day) I have repeatedly asked to have my number removed from their call list and told them that I am on the do not call list. Still every day I get calls from a very arrogant young man with a heavy accent (middle eastern) who is quite rude. Today when I once again got a call, I asked for the name of the company he works for so that I could report these calls he very arrogantly said "go ahead, go ahead" . I am so tired of these obnoxious callers that I feel the need to speak out. The number they always call from is from Havertown, PA 610-860-0734. (I would not be surprised to learn that the number is cloned.) I can guarantee you that I will never change any of my accounts to Direct Energy! |
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Likely to recommend |
—
Fran
from
Bethlehem, PA
on
August 23rd, 2022

— Direct Energy
Thieves - DO NOT USE THIS COMPANY
I was unfortunately a Direct Energy customer for years. My wife pays the bills and wasn't really paying attention to the amount on the electric bill. One day I opened the bill and was shocked. So I researched the kw/hr price I was being charged by Direct Energy with what the typical price was. WOW. Direct Energy was happily charging me over DOUBLE their current price. Basically, they were stealing from me. Companies need to make money. I get it. But Direct Energy's behavior is unethical and should be illegal. No phone call, no email. Zero effort was made to help a long-time customer to not be price gouged. DO NOT USE THIS COMPANY. DO NOT USE THIS COMPANY. DO NOT USE THIS COMPANY. DO NOT USE THIS COMPANY. If they offered me a rate at half of everyone else, I still wouldn't use them. DO NOT USE THIS COMPANY. |
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Order Experience | |
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Likely to recommend |
—
Dave T In PA
from
Elverson, PA
on
June 19th, 2020

If you have any additional questions, please feel free to contact us at 1-888-305-3828, Monday through Friday 8:00 a.m. - 8:00 p.m. CST and Saturday 8:00 a.m. - 5:00 p.m. CST, or engage with our Live Chat agent from www.directenergy.com It will be a pleasure to help you, and we look forward to hearing from you! - Emma / Digital Care
— Direct Energy
Rip off
They were fine until the contract was up. Decided not to renew when I realized customer service was in South America. When I got my last bill with them they put the energy charge way up. It increase about one third. |
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Likely to recommend |
—
Cynthia Adams
from
Harrisburg, PA
on
February 3rd, 2020

— Direct Energy
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