| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Super
| Very satisfied with supplier | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Art
from
Mechanicsburg, PA
on
February 10th, 2020
This is excellent news, Art! Our primary goals always include responding efficiently, providing outstanding customer care, and ensuring our customers have a re-established peace of mind that comes with having a trusted energy company working with them. We are glad this has been the case for you as well! Best wishes to you and your family. Stay safe and stay healthy. - Megan / Digital Care
— Direct Energy
Energy Shoppers Review
| I Received my renewal notice, and compared prices, only to find Direct energy was more than some others for the same one year, no fee,no cancellation charge,plan. Based on that I checked with them and found that was the best they could do, but I was offered a $100.00 gift card, which made up the difference. That sweetener, sealed the deal, for me. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Paul Myers
from
on
December 9th, 2019
Thank you for opting to stay with us! We are pleased to have earned your trust, and we look forward to having you as our customer for may years to come. Have a wonderful day!
— Direct Energy
Excellent Customer Service
| I did a live chat to check on rates to renew my plan and was very pleased with the service I received. Assisted me with a great rate. I did not want to switch plans because of the reliability and assistance I have always received. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Cheryl
from
Richland, PA
on
October 24th, 2019
We are so thrilled that you had a smooth renewal experience! Thank you for sharing in this review, and have a wonderful holiday season!
— Direct Energy
Direct Energy rating
| Easy to sign up. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Direct Energy Review
from
Albrightsville, PA
on
October 10th, 2019
Excellent, thank you for sharing your experience! We look forward to providing you with outstanding service for many years to come. Have a wonderful day!
— Direct Energy
Satisfied Customer
| Direct Energy had the best price for my needs and they provided all they promised. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Rosiern
from
17523
on
September 25th, 2019
Thank you for sharing this review based on your personal experience, Rosie! This is exactly what we strive to achieve for each and every one of our customers, so we love to see the affirmation. We thank you, and wish you a wonderful weekend!
— Direct Energy
Reputable
| Never a problem. Real deal. No scams! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Janet Koch
from
Danville, PA
on
March 24th, 2019
Hi Janet,We appreciate you taking the time out of your day to provide an exceptional rating based on your experience with us. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction. Please feel free to reach out to one of our live chat agents on our website or by phone with your full contact information should you ever need our assistance. Thank you again and have an amazing day!
-Marie
— Direct Energy
Direct Energy, our electric supplier
|
Direct Energy's price per KW Hour was about .0075 of a cent, less than our Electric Co. The change over and billing was flawless. A pleased customer |
|||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Paul Myers
from
Conestoga, PA
on
September 9th, 2018
Thank you for the amazing 5-star ratings! We are so happy to hear that you are saving money with us, and we appreciate you taking the time to share your experience. Have a wonderful day! - Stevie N.
— Direct Energy
Direct Energy review
| Great price, no cancellation fees | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Direct Energy
from
Albrightsville, PA
on
July 10th, 2018
Thank you for taking the time to leave us this review! We appreciate your ratings, and we are glad to have you on the Direct Energy team. -Eleanor
— Direct Energy
Direct
| Straight forward | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Direct
from
Lancaster, PA
on
June 19th, 2018
Thank you for your feedback and rating, Direct! We are thrilled to hear you have enjoyed your experience with us up to this point. Please feel free to connect with our Live Chat team through our website www.directenergy.com in the future if you have questions or concerns. Have a great day! -Eleanor
— Direct Energy
Seemless transition, very competitive offering
| Direct Energy offered the best rates, and a seamless transition from my previous generation supplier. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
KJS
from
Camp Hill, PA
on
April 29th, 2018
We're so glad that you're enjoying our services and that the transition to us was completely seamless! Thank you for the great review! -Kate
— Direct Energy
Recommended Electricity Plans
Great Value
12 Month Fixed Rate
PA Frontier Secure Power 12
6.69¢ / kwh
8.6%
under market
Compared to the current PPL rate of 7.317¢ / kwh
Rate:
6.69¢
Rate Type:
Fixed Rate
Term Length:
12 months
Early Termination Fee:
$0
Monthly Recurring Charge:
$9.95
Important Documents:
Info
Great 6 Month Rate
6 Month Fixed Rate
Online Lock-6
6.69¢ / kwh
8.6%
under market
Compared to the current PPL rate of 7.317¢ / kwh
Rate:
6.69¢
Rate Type:
Fixed Rate
Term Length:
6 months
Early Termination Fee:
$0
Monthly Recurring Charge:
$4.95
Important Documents:
Info
Popular Brand
3 Month Fixed Rate
Electric Choice Plan 3 Month
6.90¢ / kwh
5.7%
under market
Compared to the current PPL rate of 7.317¢ / kwh
Rate:
6.90¢
Rate Type:
Fixed Rate
Term Length:
3 months
Early Termination Fee:
$0
Monthly Recurring Charge:
$0.00
Important Documents:
Info
Super 12 Month Rate
12 Month Fixed Rate
Preferred Plus 12 Month
7.70¢ / kwh
Rate:
7.70¢
Rate Type:
Fixed Rate
Term Length:
12 months
Early Termination Fee:
$120
Monthly Recurring Charge:
$0.00
Info
