Green Mountain Energy Resources
Green Mountain Energy Company was founded in 1997 with the mission to change the way power is made. As the longest serving renewable energy retailer in the country, Green Mountain is a green power pioneer.
All Green Mountain Energy Plans
Plan Name
Company
Length
Price
Monthly Recurring Charge
The 'Monthly Recurring Charge' is a fee that the provider will add to each of your bills in addition to the electricity/gas usage charges.
Pollution Free 24
Info
24 Month Fixed Rate
24 month
Fixed Rate
Fixed Rate
11.60¢ / kwh
$0.00
monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
Fixed Rate
10.50¢ / kwh
$0.00
monthly recurring charge
SolarSPARC 10% 12
Info
12 Month Fixed Rate
12 month
Fixed Rate
Fixed Rate
10.60¢ / kwh
$0.00
monthly recurring charge
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Green Mountain Energy Plan Summary
Total Plans
3
Avg. Base Charge
$0.00
Avg. Cancellation Fee
$0
Bill Credit Plans
0
Tiered Rate Plans
0
Prepaid Plans
0
Customer Reviews of Green Mountain Energy
Reviews Overall
31st place
Plans & Pricing
31st place
Order Experience
34th place
Customer Service
31st place
Billing & Acct Mgmt
27th place
Likely to Recommend
27th place
Most Recent Green Mountain Energy Reviews
Seamless transition to new energy supplier
When our old supplemental provider substantially increased rates (our primary provider is the outstanding community solar organization Neighborhood Sun), we shopped for renewable energy providers and found Green Mountain. Very pleased with ease of shopping on BGE site and transition to Green Mountain. — ERG from Owings Mills MD
jim galbreath
switch from verde to green mountain, major price reduction — , from Butler PA
Control your monthly bill!
I find GME a pleasure to do business with. My rates are reasonable. *** I love that I get a weekly summary of my usage, it gives me a heads up on what my bill will be, and I always take the opportunity to adjust the amount of energy I consume. I always try to beat the prior weeks consumption. #NEVER ANY SURPRISES!!! — Laura, Texas from Temple TX
4-5 Star Reviews: 65 (14%)
GME is 5-star!
I was a GME customer from 2002 - 2004, and then tried another provider to ... well to just try someone else in this new market. I did not have any bad GME experiences, I just wanted to test out the marketplace. In 2006, I returned to GME, and I am still a customer -- five years total.
Nathaniel from Houston, Texas
May 29th, 2009
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Feels good to go green!
We switched from Reliant Energy which had horrible rates and service to Green Mountain 3yrs ago. Customer Service is excellent and we do save money over Reliant but rates could be better. Never lost power even through hurricane Ike. It feels good to know we are making a difference by going green!
kd from Richmond, Texas
July 28th, 2009
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
happy customer
i am on a fixed income and have saved money with green mountain without cutting back thank you
patricia veal from Fort Worth, Texas
August 26th, 2009
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Good company
Great rates, good service, good for the environment
Javier from HOuston, Texas
November 6th, 2009
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Not good customer service ANYMORE
When I started with Green Mountain, their customer service was personable, helpful, kind, and, courteous. I have been a GM customer for almost ten years. I freelance and there have been times when I have been late in paying, but I have never been disconnected, and have always paid in full. The FIRST and only time that I needed assistance with some extra time for my bill, I was met with a very rude awakening. I was told that the $20 charge on my bill was for "sending a disconnection notice", and that's in addition to the late charges. When I told her my situation, she made no reply whatsoever, and I listened to a mono-tone, heartless voice stating and repeating that I would have to pay in full, including the most recent billing, which was not late yet, or I'd be disconnected, obviously reading from a script. They have repeatedly raised my rate without my acceptance, as high as over 17 cents a Kw. I have referred many people to GM, but now I will warn them against it. BYE.
Mary from Dallas, Texas
November 14th, 2009
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Would Not Recommend
Extremely poor service, limited business hours, all service is contracted out.
pricing not competitive
beware of misc. charges
next to impossible to reach on the phone
kdw from Dallas, Texas
February 5th, 2010
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Great People but Pricey
They are a great electric company with nice people who love what they do but they are expensive. Renewable energy is just not cheap I guess.
Dawn Wulff from Cedar Hill, Texas
May 7th, 2010
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Glad I went Green
Signed up at local HEB. Experience was great.
Switched from Reliant. Got first bill yesterday.
Saved $88.00 from last month with Reliant with similar KWHs and $132 from previous year and save
a few trees in the process.
Carl W from Spring, Texas
May 21st, 2010
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Great company and CLEAN!
I have had service with several electric providers since Texas deregulated. many of my experiences have not been good ones (sketchy terms, customer service issues, billing problems, etc.). While Green Mountain isn't the least expensive option, their rates are comparable to the others out there. Beware of going with the cheapest option as those are the ones that usually have the sketchy terms (you may end up paying a higher average rate than expected). Green Mountain's terms are pretty straight forward so you don't have to worry about any surprises. What I also like about Green Mountain is that they are dedicated to offering cleaner energy (wind power) and so far my experiences with their customer service department have been positive.
Joel from Dallas, Texas
July 12th, 2010
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Straightforward
No gimmicks & straightforward service are what Green Mountain provides. Their bills are clear and easy-to-read. I like that they are really dedicated to clean energy. My only complaint is that I had to mail in a sheet with my credit card info or bank account info to get automatic payments set up. Before that, I was paying each month through their website. After I mailed in the paper, it has worked flawlessly.
Eliot from Dallas, Texas
July 15th, 2010
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Good reputation, Good Prices
Green Mountain energy is a trusted name for renewable energy. We switched from Reliant just about a year ago, and our bill has been less! We've had no problems with them thus far. We plan on continuing our service with Green Mountain for another year.
Allison from Houston, Texas
August 23rd, 2010
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Haven't had a single issue
From what I am reading on other reviews, people do not understand that when your contract expires, you get switched to a month to month variable rate. This is the same as any other electric company. All you have to do is call them up or go online and sign a new contract. Easy as that. Also, any other electric company you have will turn off your electricity if you fail to pay. They are, after all, a business, not a charity. I have always paid my bills on time and have never had an issue with Green Mountain Energy. They do not have the cheapest rates but in the 2 years I have been with them I have never had bad service. My contract is up and I have been doing some shopping around and I have found that some of the cheaper rates require direct payment deduction from your account, have high monthly fees, etc. I think I will be sticking with Green Mountain Energy.
Nichole from Arlington, Texas
November 13th, 2010
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
mr. g
Good customer service, I like wind and alternative elect. sources, Price could be a tad lower, But progress is worth a few extra dollars a month I guess.
Greg from Dallas, Texas
December 5th, 2010
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Good Experience for a long time
I have had Green Mountain at 3 addresses over the last 9 years. They have always been fair but not always cheap. I am looking into another company now, but it is hard to leave because they have been hassle free for so long...
Aaron from Houston, Texas
January 26th, 2011
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
I LOVE GREEN MOUNTAIN!!!!
My wife and I have had Green Mountain for the past 4 years and we love them. My younger sister has Asthma real bad but since she's been going to school up in Huntsville she's been fine. The air in Houston is pretty bad and we decided to go green for the sake of our family and everyone around us. Not only that but my bill for the month of Feb was 58 bucks and my most recent was $39 my wife is at home with the two little ones half of the day. I have a few friends and family members who have cancer and my wife works down in the Medical Center and studies show that pollution has been a major contributer to Texas's high cancer rate. So all in All it's been great it's been easy to to pay the bill everything is done online and it's pretty simple. I think there customer service center is in Texas too. I've been telling everyone in my family to switch cause i know most of them where pretty unhappy with their providers. :) Keep up the good work GM
JW from Houston, Texas
April 22nd, 2011
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Friendly, Customer-Centered AND Green!
We've been Green Mountain Energy customers for about seven years now. The service has been great, the billing a non-issue, and every time our contract expires, when I call to get the best new rate, the service reps are friendly and set us up without a hassle. Our rates have been slightly better or comparable to TXU, but our customer service experience has been FAR superior. Not only that, but we are reducing our carbon footprint by using wind and solar-generated electricity, and every month, our bill reminds us of the small but significant difference we are making. I'd recommend Green Mountain to anyone.
Natalie from Fort Worth, Texas
June 1st, 2011
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
good company
I have had Green Mountain for the last 12 years. Good customer service, easy-to-used internet site. They are not the cheapest, but a good company. I have had no problems.
Anonymous from Fort Worth, Texas
June 6th, 2011
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Awesome experience
Green Mountain Energy rates are very competitive at 10.5 cents per kilowatt for a 6 month contract, awesome! Ordering from Green Mountain is a snap with a highly trained staff and several options for ordering such as through the Green Mountain Energy Network. The customer service department is very Professional and extremely helpful. The billing department is currently going through some changes and wait times are a little longer than usual but once you get through, they will take care of you. I highly recommend this company and the only bad reviews are from people who create problems themselves and would otherwise not even post a good review, they just want people to believe that Green Mountain is at fault when really they are. Great company.
Efrain Nevarez from Uvalde, Texas
July 1st, 2011
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Good Electricity Provider
I have been with Green Mountain Energy (GME) for over 6 years, and at one point I had 2 residences served by them in different towns. Whenever I needed assistance they have been very responsive, I have had no billing problems, and their customer service has always been top notch when I dealt with them. Unlike other reviewers, I have had nothing but good experiences with GME... except the rates. They have definitely been higher per kilowatt hour than some other providers, but that was a choice my wife and I made to support companies providing alternative and sustainable energy. That was not a problem for us then, but with the economic downturn, it got to be too much lately, and I started to switch to another company for a lower rate. I cancelled that contract during the 3-day approval period after seeing THEIR reviews. GME customer service called after seeing the switchover order, and we discussed the change. I signed a new 1 year contract with GME, and I got a significant RATE DECREASE in the process. The CS rep was very pleasant, helpful, and knowledgeable. Again, I have been and am still very satisfied with Green Mountain Energy.
Michael B. Garrett from Richardson, Texas
May 15th, 2012
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Cheap...NEVER A Bill Over $100!!Great Customer Service
I was reading some of the reviews and wondering, are we talking about the same company?Ive had Green Mountain Energy for 4 year and during this time my rate has gotten cheaper after every contract I sign with them. I've never had a bill over $100 and I have a 3 bedroom house. Ive never had an issue with customer service, they are pleasant to work with. Its so easy to pay my bill each month, it just comes out of my bank. I cannot speak any higher about my electric company that I've had for so long and will continue to keep. Thank you Tina for stopping me at Heb to sign up and thank you Green Mountain for making the world a cleaner place. I love the concept of 100% renewable electricity since I'm a tree hugger:-) -Tammy
tammy from Houston, Texas
October 5th, 2012
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Good Company & beneficial for the enviroment
I recently switched from Reliant to Green Mountain Energy. I can honestly say that I love this company because aside of my bill getting lower i am helping the enviroment. I haven't called the customer care line so i won't know how they are but they have almost everything that Reliant use to provide me (except chatting) but at least i'm helping the enviroment. Prices are not that low but they are competitive, what you expect? IS GREEN ENERGY & that is what makes the price be higher.I would recommend this company!
E. Angel from Houston, Texas
January 24th, 2013
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Love having the choice to go pollution free
I've had Green Mountain for three years now and it's been great. Can't complain. They're the only company I can find that only does renewable energy and also offsets all of their carbon emission from their operations. Haven't had any issues with billing. It's been about the same price.
Therese from Rockwall, Texas
June 14th, 2013
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
So far so good
I'm a year into the service locking in every 6 months with a 9.5 cent Kw/h rate. I live in a one story house and use about 1000 kw during the summer peak. My bill topped off at about $119 for August. During the winter it ranges anywhere from $35-$50.I was with a co-op previously and paying fluctuating rates depending on my energy use. The more I used the lower I'd pay per Kw/h. Idiotic if you ask me if the goal is to reduce consumption. I would pay anywhere from 11 cents to about 15 cents per Kw/h. Because I was conservative with my usage, I tended to pay closer to the 15 cents range. With GM, I pay a flat rate regardless so it's been really good to be paying a much better rate and green energy to boot. Service has been consistent without any issues and no issues with billing.There's a lot of negative reviews and I noticed that the majority of them are from the DFW area. I don't know what the deal is with that but I haven't had any problems with rates suddenly changing. I can't speak for customer service because I haven't had to use them. If things go sour, fortunately I'm in a deregulated area (Round Rock, TX) so I have about 30 other options for providers.I do have to say that I'm always skeptical when reviewers are not coherent in their complaints or "SCREAMING". There's always two sides of every story so who knows... as far as I'm concerned, I'm satisfied with the service and would recommend.
Mike from Round Rock, Texas
January 9th, 2014
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Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Best Ever
Its so good to be green friendly, I love that I can be green everyday with a green power provider like Green Mountain Energy. Very happy, highly recommend.
Green Bob from Austin, Texas
February 12th, 2014
Billing & Account Management
Customer Service
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Pricing, Plans, & Promotions
How likely are you to recommend?
Finally, an energy company I can trust!
Green mountain gave me a super competitive rate, 2 years of price protection and the amazing NEST thermostat! The NEST alone has lowered my bill 25%. The sales rep that came to my home was fully informed....thank you so much!
Paul Rodriguez from Fort Worth, Texas
February 24th, 2014
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
I have used for a full yr now, using 2 plans
This is a pretty straight forward company. The customer service is good and you speak to Americans. I know have to check all the rates again as my contract is ending. The renew that they are offering just may be as good as I can get? I am a under 1000kw user most of the time. So, as with all the companies, I must be punished for using less electricity and conserving. I think for us using less electricity they have the best rates in that category.
Kathi Rice from Rogers, Texas
March 24th, 2014
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How likely are you to recommend?
THE BEST PROVIDER OUT THERE!
I have religiously used GME since 2008. I usually signed up for a 6 month contract - - it was just that, 6 months. I am reading all of these horrible reviews and saying to myself, "you didn't pay on time" or "you signed up for month-to-month" or "you didn't renew your contract". I have moved again, and the transition of my move was wonderful! There are NO HIDDEN FEES! The KWh charge includes all delivery fees..... Working at a Senior Apartment community, I see the HORRIBLE things other companies are doing to their consumers. GME has always delivered top notch customer service, explained the difference of average billing vs paying the bill each month. (paying bill each month is by far the way to go), however, if you come on hard times, they will work with you.Yes, I am one who has had to pay the disconnect fee more than once. It is not GME's responsibility to remind me when my payment is due. It is mine.All in all, GME is an absolutely wonderful company who is doing good for way more than have indicated here. Remember as you read reviews, more people are quick to gripe and complain than are the ones to report the good.
Heather from Copperas Cove, Texas
March 31st, 2014
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How likely are you to recommend?
Awesome
Don't listen to the cry babies. This is an awesome company on every level and they are at least partially green.
Jimmy from Ft Worth, Texas
April 10th, 2014
Billing & Account Management
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Pricing, Plans, & Promotions
How likely are you to recommend?
Excellent customer service
I had a 2 year contract with Green Mountain Energy. Customer service was available either online or by phone and always provided excellent service.
Claire H from Dallas, Texas
April 10th, 2014
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Great Honest Company
I signed up with Green Mountain shortly after Texas first de-regulated the market. I chose them because their contract terms were fair. Other companies included egregious and one-sided contracts. The Green Mountain contract was fair and balanced. Also, Green Mountain, at that time, offered renewable energy generated in Texas. The meant that my consumption increased demand in Texas. The other companies played a shell game that would have no real impact on renewable demand. I was particularly pleased in September 2013 when I had PV generation installed on my roof. Dealing with Green Mountain was very easy. They walked me through the process fro change to my account in advance. They told me who to call when my PV was online. On the day, everything went beautifully. Now, my contract with Green Mountain is, again, more than fair. I am getting the best price anywhere for my excess generation. This is a deal that I could not find with other retail providers.
Gordon Kelly from Fort Worth, Texas
April 14th, 2014
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Customer Service
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Pricing, Plans, & Promotions
How likely are you to recommend?
Awesome!
I recommend Green Mountain Energy because they offer 100% renewable electricity, making it affordable to help protect the environment. It is Not only the price what matters.Most of people just think about saving money.... We should actually care for life, the source of life is the planet... No matter how much money you have in your pocket. If you don't have food to buy your done.
Amy from Houston, Texas
April 29th, 2014
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How likely are you to recommend?
Best Electricity Company in TX
We signed a 7 month contract with GM energy when we bought our new house, and it has turned out to be the best, most honest company we have purchased electricity from in Texas. We've been burned by Reliant and more recently by Amigo. With Green Mountain, our rate was what they said it was. There were no shenanigans, just a low rate for 100pct wind power. They let us know when our contract was ending and I'm wishing that we had just stuck with them. My only complaint is that they wanted to raise our rate if we stayed with them, like every other TX electricity company does. So, we switched, got scammed by Amigo, and now we are trying Infinite Energy. It would have been cheaper to stay with a good company. I wish TX would just end deregulation or would protect consumers better from these vultures at the energy companies.
Chris from Corpus Christi, Texas
August 5th, 2014
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Generally good, but I'm still switching
I've renewed my one year contracts twice. I've had only one issue and that was just recently, I switched products and then changed my mind and wanted to switch back. The CSR assured me I could, but it didn't happen. Needless to say, when my monthly bill arrived I went out to check and sure enough I was enrolled in the plan I said I didn't want. I was able to sort this out with a supervisor, she checked the calls and the account notes and names and dates. so I'm back on my variable plan, which is way lower than the fixed plan they had mistakenly contracted me into. I liked my experience with GME. I'm switching because their rates right now are 4 cents a kwH more than what others are charging fixed rate and they can't meet or beat their offer. So...market forces are why I will be switching out. If, after my contract with the new provider lapses and I'm shopping around again, I'd give them a go if they are competitive. My few customer service calls were always answered, even in the evening and when we had an outage once, they were very helpful, even though it was an Oncor thing.
M J Robinson from Dallas, Texas
September 18th, 2014
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How likely are you to recommend?
Good experience over Summer 2014. No issues seen like in the other ratings.
My Summer Energy contract was expiring on 6/8/2014, and my rates were jumping way up so I hunted for the cheapest company I could find (for <1000 KWH) that didn't have totally horrible reviews, and I settled on the GME month to month plan at 8.4 cents. I have been watching the rate carefully each month, and it has never increased to-date, and even dropped down to 8.23 cents this month. I use <1000 every month so I end up paying more per KWH (~9.1 cents) with the base charge included, but I looked today (10/7/14) and it's still the best rate I could find for <1000 KWH. I had no issues other than them charging me the $6.95 fee for the last 3 days of the previous "ONCOR Month" (I switched over to GME 3 days before ONCOR read the meter). When I complained, and after explaining for 30 minutes WHY this was a problem like 5 different times, the CSR finally agreed that, yes, it was dumb to charge me a full month's base charge for 3 days of service, and said he would make a note to credit the amount back to my account the next month, but it never happened. I use automated billing and have had no hassles. I did request the $100 rebate after 90 days that I was told about when I signed up, but I have heard nothing back yet. It says 6 to 8 weeks, though, and I submitted my request on 9/10. Maybe my good-ish experience is rare, or maybe only the people who have issues put their reviews here (vs. many more that don't). :-)
Christopher Reed from Belton, Texas
October 7th, 2014
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How likely are you to recommend?
I Like Green Mountain
At the time of deregulation, Green Mountain (GM) was the only company offering renewable energy. It cost more, but I chose GM for that reason. I've been with them ever since. I even sold GM for a year, because the company is good and I believe in clean energy. As a customer, I have never had a problem with billing or customer service. The website is excellent. I am only considering, and I mean only considering, switching companies because there are now companies with competing wind/renewable energy plans, but most look like bad companies, except Champion, whose rate is comparable to GM. Maybe the grass isn't really greener on the other side of the fence, and this cow will stay home.
Jane from Carrollton, Texas
November 12th, 2014
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Great Energy Provider
My personal experience with this energy provider has been in fact very good over the last several month since switched from Reliant Energy. The switch reduced our monthly energy bill to half, while giving us an impression of helping the environment and saving the world a bit.
Hunter Wang from Houston, Texas
April 14th, 2015
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How likely are you to recommend?
Honest clean electricity
After two years of service I'm very happy with this company. They stick to only wind and solar energy and deep their rates very stable. Compared with other supply companies I've used I find the customer service easy to reach and very friendly. I've never had a problem with my bill or my power.
Brian Livingston from Houston, Texas
January 21st, 2016
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How likely are you to recommend?
GME 4 Life
I've seen a lot of negative reviews on this site. Some of them have ground to stand on, most of them do not. If you see one that says, "They changed the rate on me," it's because they chose month-to-month. I've only ever done 1 year contracts and I've been using this company for 4 years. They've lowered my bill to an affordable rate all while doing it green. I used to pay $215 a month for a 3 bedroom house on the "cheapest" energy company rate before I found GME. They lowered my bill to $87 and I haven't paid a dime over that since. My current bills are around $28-$24 a month for a 1 bed 1 bath apartment, and I couldn't be happier. It's companies like these that are working to make living affordable. Not to mention you get updates on how many trees you've saved, CO2 emissions you've prevented and that's gratifying in it's own right. There are cheaper companies out there, but I personally would rather pay a little more for a Earth friendly company. I want my grandchildren to know what winter is like. Great company, very affordable rates, ONLY GREEN energy company in Texas, and one of the best customer services experiences I've literally ever had. Forget these naysayers, I've done the research and I know what I'm talking about. I'm a disabled veteran who lives on a fixed income. I have nothing but time to do things like research ways to save myself money. http://electricityscout.com/texas/nacogdoches/ Check this link out for information about companies in my area. As you can see there is only one green. I hope this was helpful to you all, and I hope you continue to make wise decisions to better yourself and/or your families lives. God bless America.
Adam from Nacogdoches, Texas
February 25th, 2016
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How likely are you to recommend?
Highly Satisfied
I switched to Green Mountain Energy and they're great! I got the Free Weekends plan with the Nest thermostat. My bill is 20% lower, I can access my Nest thermostat from my smart phone and the sales rep that came to my home was gracious and well informed. The sign-up process was quick and professional. I'm a fan for life!
Michael from Fort Worth, Texas
March 3rd, 2016
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How likely are you to recommend?
Completely satisfied with GME after 3 years
So many negative reviews! Why? I've used them for 3 years. Service is great. Several say the billing date is really variable. My bill is always due on the 22nd or 23rd of the month - has been for 3 years. I always get a 1 year contract, so my rate never varies for a year. If you choose to go "month-to-month," yes , your rate can really go up! Also, the GME "Pass-through" charges are way lower than for conventional power companies, who always tell you, "The pass-through has nothing to do with us; it's strictly a pass-through." So why is GME so much lower on this? Somebody IS lying. But GME has certainly never lied to me.
Virginia Hoskins from Cross Plains, Texas
March 14th, 2016
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How likely are you to recommend?
Very Pleased
We had a great experience with Green Mountain. We had the Pollution Free Conserve 12 Choice plan, a 12 month fixed rate plan. We selected the plan online at powertochoose.org, and the transition from our old company to Green Mountain was seamless. Prior to this, we had a decent introductory rate with Reliant, but our Green Mountain rate was even better. We were continually surprised at how low our monthly bill was. We never encountered any hidden fees or changing rates. Green Mountain took care of the transition service for us, so I never had to bother with canceling our old plan. I love their renewable energy mission - even more so when it's offered at a very affordable rate! I would stick with Green Mountain for another year of service if only we could keep those introductory prices. Definitely recommend this energy company. Full disclosure: I actually never had any contact with their customer service because we never needed it! However, I didn't want to negatively impact this review by leaving it blank, so I gave it 5 stars like all their other areas of service.
Mrs. G. from Fort Worth, Texas
March 15th, 2016
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Great for smaller households
Green mountain was one of the only/few companies offering lower rates for using less than 1000 kwh. Our last bill, when we weren't using heat or ac was $45.
Joan from Fort Worth, Texas
May 19th, 2016
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Reliable
It's been a couple of months since I picked it out of bunch of providers and gave it a try, and I'm happy so far. I wasn't sure of its reliability due to its 100% renewable energy sources but it has turned out to be very reliable. Texas is very hot but I'm paying a lot less than I did in Ohio. A few days ago we had a bad storm that resulted in power outage but GME was one of the first ones to recover when my neighbors were still blacked out. I also like the weekly report of my usage that I receive by email. At this rate I will stick to GME when my contract is up.
Kenny from Lewisville, Texas
June 14th, 2016
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No Issues at all, very helpful!
I've had Green Mountain for 14 months and I can honestly say, they were great, my bill was never above $20 a month and I ran electricity all day and night. I live in an 1100sqft house and my bill stayed low. There was only 1 outage during the 14 months from tropical storm Bill, and they had it resolved in around 4 hrs. Never had issues speaking with customer service or getting new product info. I like that they do not have automatic contract renewal. After contract expires it moves to month to month unless you renew your contract. After the contract my prices still stayed the same. Thanks for having me Green Mountain!
Jordan from Galveston, Texas
July 4th, 2016
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Excellent Service and A Lot Cheaper Than I Expected
Excellent Service and A Lot Cheaper Than I Expected
Excellent Service and A Lot Cheaper Than I Expected from 77084, Texas
February 27th, 2017
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Ramzi Baransi
was very pleased
Ramzi Baransi from 75093, Texas
June 21st, 2017
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Short Experience
I switched to Green Mountain to get a better price on electricity rates; unfortunately, my stay with them was short. My original provider called and gave me a deal for the next 12 months. I may still go back to Green Mountain next year. They have good rates and they use renewable energy which appeals to me.
Not Bucky Barnes from 78516, Texas
September 24th, 2017
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The best Texas energy provider. Period.
I've been their customer for the best part of 4 years now.I have also created a spreadsheet to compare electricity plans and crunched the numbers on dozens of plans.When you do that, you get a feel for which companies are trying to price gouge and which ones are trying to provide good service affordably.Green Mountain Energy stands out kindof on its own:Cheapest plans out there, bar none. My bill in August was $36 for 474 kwhFair fixed plansEasy to use website / billing / chartsWeekly email updates on energy usageFriendly competent customer service
Dallas Customer from 75231, Texas
October 17th, 2017
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Solid choice for Renewable Energy
Green Mountain doesn't have the cheapest plan by far, and not even the cheapest renewable plan, but they do have stability, consistency, and reliability. I've been a customer for several years now (coming up on my third contract renewal) and I'm very wary of switching away from GME even if it means potentially saving $1000 a year on power. Their website is easy to use and intuitive. Averaged billing great.The ONLY negative I ever experienced was when I was not paying attention and missed the contract renewal. Once you switch to "month by month" expect to be paying almost DOUBLE the rate. To be fair, they did send me ONE letter about this, and from what I'm reading many companies are much worse about not nudging the customer to renew a contract so the company can reap those sweet, sweet month-to-month rates. So stay on top of that contract renewal!
David C. from 77346, Texas
November 22nd, 2017
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Pleased
We have had Green Mountain Energy for 3 years and have had absolutely no problems. Our electric bill has been the lowest we have every had. I have no reason to want to change and have 3 years of why I would recommend them to others.
MSQuinby from 77469, Texas
December 9th, 2017
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Poor customer service
I've been with Green Mountain for about 5 years, I called customer service about an issue, talked to 3 different reps got told 3 different answers. No one could give me a straightforward answer, customer service support is bad, other than that everything is fine. Hope I will never have to call again.
D J from 75146, Texas
December 29th, 2017
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Higher price but you get what you pay for
I never had any problems with this company, I had a 714 sq ft apartment, gaming systems, fridge, washer, dryer and what not - paid about $135 a month during the summer, around $90 during the winter - sign up was easy, customer service was polite etc.
MarieG from 77090, Texas
January 11th, 2018
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Green light for Green Mountain
Ive never needed or contacted customer service. Billing is accurate, payment is automatic, if the price looks good to you then go for it!
Big D Bubba from 75007, Texas
April 30th, 2018
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Good service
Good service
Joseph from 78728, Texas
May 3rd, 2018
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Long-Time Customer
I don't understand this rating, my experience with Green Mtn has been fantastic! I have used them for many year & have been very happy. I would highly recomend you give them a try because sometime review are just not correct. Thanks, Rickey Allen
Rickey Allen from 76137, Texas
May 17th, 2018
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min5
Cost chart was an eye-opener as green mountain energy occupied spots 2,3,4 regarding electricity costs. My bill is about 30% cheaper - NOW, since switching to GME!!! I was motivated when TXU Energy was going to "change" electric rates GIVING ONLY ONE MONTHS Notice. Switching to GME Has proven to be a WISE Decision.
RonCast from 77573, Texas
July 23rd, 2018
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Best Company in MA
Ive had many problems with energy providers before. This company hands down has the best price and customer service.
Vivian Aliati from 02127, Massachusetts
April 1st, 2019
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Big Fan of GME
As promised, the rate on my bill only increased slightly. I feel better paying my bill each month knowing it is going towards cleaner sources than before.
Five Stars from 13204, New York
June 13th, 2019
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Wonderful company
I have had Green Mountain for years no complaints from me. Great service.
Robin Smith from 76104, Texas
October 31st, 2019
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Love Green Mountain Energy
I've been with them for over 5 yrs. no gimmicks. not the cheapest rate but best bargain overall when you have stability of fixed rate and no unexpected fine prints.
Truli from 75080, Texas
February 24th, 2021
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Very Happy with Green Mountain Energy
I normally never, ever take the time to write reviews but after seeing so many bad ones, I felt compelled to share my experience with Green Mountain Energy. I have been a completely happy customer with them, and their customer service is beyond great. No hidden fees, prices are exactly what we agreed to. I highly recommend this company. Also, during the Texas freeze this year, we NEVER lost power save for the couple hours in the middle of the night due to mandatory rolling blackout.
Happy Customer from 77388, Texas
March 13th, 2021
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Thank You Green Mountain
During the winter storm here in Texas I was so nervous that my bill would go through the roof.I was one of the lucky ones who did not lose power. I'm a senior and was very very concerned that I would experience price gouging. I did not and I can't tell you how proud I am to be a Green Mountain Energy customer because if it. As we know, other electric companies did try to price gouge.....So sad and so wrong during a time of great devestation....My complete and sincere gratitude and compliments to Green Mountain Energy for their honesty and obvious care and concern for their valued customers...Thanks again and job well done Green Mountain.I will continue to recommend your services to family,friends and others...
Ms Sherry from 75071, Texas
March 19th, 2021
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Control your monthly bill!
I find GME a pleasure to do business with. My rates are reasonable. *** I love that I get a weekly summary of my usage, it gives me a heads up on what my bill will be, and I always take the opportunity to adjust the amount of energy I consume. I always try to beat the prior weeks consumption. #NEVER ANY SURPRISES!!!
Laura, Texas from 76504, Texas
July 6th, 2022
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Seamless transition to new energy supplier
When our old supplemental provider substantially increased rates (our primary provider is the outstanding community solar organization Neighborhood Sun), we shopped for renewable energy providers and found Green Mountain. Very pleased with ease of shopping on BGE site and transition to Green Mountain.
ERG from 21117, Maryland
April 14th, 2024
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jim galbreath
switch from verde to green mountain, major price reduction
, from Butler, Pennsylvania
August 14th, 2023
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3-4 Star Reviews: 27 (6%)
Green Mountain
Good green plans
Richard Jessup from Austin, Texas
April 29th, 2009
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Solid Elec Company
I've had green mountain for several years now. I like them as a company, they send cool emails and have fun things going on. My biggest gripe would be their "My Account"and not being able to sign up for automatic payment there. I had to remember each month to login (with their impossible password) and pay. But, when I had to call their customer service dept, they were always super nice and helpful.
Steph from Houston, Texas
May 29th, 2009
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Green Mountain Energy - The Cleaner Choice
Green Mountain Energy is the largest retail provider of cleaner electricity in the nation. Last month I used 1,954 KWh of electricity which is the equivalent of 416 pounds of carbon dioxide emissions avoided and 463 automobile miles not driven. I absolutely recommend Green Mountain Energy to others.
Stephen Veal from Houston, Texas
August 14th, 2009
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Not what I expected.
I signed up with greenmountain energy almost a year ago. I must admit, due to hardship, I pay my bill right before the disconnection date of the notice that is mailed out. The disconnection notice fee was $15.00 and now it is $20.00 plus an additional $8.99 late fee and a $3.24 charge that makes no sense to me. I do not understand why they charge $20.00 to send out a peice of paper, stamp, and envelope worh less than $1.00. I recently called due to a hardship to request more time to pay my past due amount. Well, I was told that because I was late too often there was nothing anyone could do for me. I was so shocked. My services have never been disconnected although I have paid late often. In these hard economic times I thought they would at least understand. Well I was definitely wrong. I, nor anyone else is who not perfect, is a valued customer and this is just another example of corporate greed. The rates are ok but the hidden fees are a mess. Plus variable rates.
Denise Ellis from Houston, Texas
November 4th, 2009
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Good company
Great rates, good service, good for the environment
Javier from HOuston, Texas
November 6th, 2009
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No problems but pricey
They are one of the most expensive, it is renewable energy so if you are able to afford it they are good. I guess I can't afford to care about the environment so I have to switch. The contract price is good but jumped 50% when my contract was up with no notice
Energy Thrift from Fort Worth, Texas
March 19th, 2010
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Green Mountain Energy
The service was wonderful and it was nice to do somthing good for the earth but the price will probably keep me from being able to sign up with them again any time soon.
kris from Tx Usa, Texas
March 31st, 2010
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Not happy
Switched to Green Mtn in 2008 right in the middle of the tremendous gas price increase. Rate was good at the time, 16.9 per K/wh. Can now get around 11.5 to 13.0 Problem was their incentive, $50 gift card after 2 months of service, with no late payments. I fulfilled the requirement and was told after the two months that 'we no longer have that incentive'. How convenient!!! Called cust ser and was told gift card is on it's way, never received. Bye bye Green Mtn.
Jeff Moronko from Sugarland, Texas
June 27th, 2010
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mr. g
Good customer service, I like wind and alternative elect. sources, Price could be a tad lower, But progress is worth a few extra dollars a month I guess.
Greg from Dallas, Texas
December 5th, 2010
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Green Mountain is Great
Green Mountain has always done what they said they would. Great customer service extremly nice and understanding, eventhough they charged me a $20.00 fee for sending out a letter. Ouch!! That taught me to never be late again. Green Mountain works for me. I have been a customer for over five years.
Andre Jones from Texas
March 29th, 2011
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They need to improve their customer service
Green Mountain Energy offers great solutions for pollution! That is really Good! However their customer service sucks! If you like being green and are okay with paying on line or not having to talk to someone, you will like them.
Sarah from Dallas, Texas
September 6th, 2011
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Okay considering but decent
I have been with Green Mountain since 2004 which included 3 moves and 2 hurricanes. I would have to rate my service at a 7 on a scale from 1 to 10. I have had troubles with my billing in the last 2 months but before that it was fairly smooth. As long as you make notes of who you spoke with and when regarding billing issues when you call then, they usually correct their mistakes. When I first signed up for their service in 2004, their customer service dept was horrible but the past 4 years they have improved in regard to politeness and experience. When I scheduled my last move which was to my first home, they sent me a small plant with a letter congratulating me on my purchase, which I thought was nice. Not sure if other companies do that. Their rates are slightly higher than others, I am currently at $.11 @ 1000k fixed rate for 12mnths which is similar to other offers right now. Summary: Good Choice
Jason Turner from Houston, Texas
October 7th, 2011
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Green Mountain is fine but nothing special
The online system works well but other than that the company offers mediocre service (but orders of magnitude better than Amigo energy....that company is horrible at best).
Mark from Houston, Texas
January 13th, 2012
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Good Company & beneficial for the enviroment
I recently switched from Reliant to Green Mountain Energy. I can honestly say that I love this company because aside of my bill getting lower i am helping the enviroment. I haven't called the customer care line so i won't know how they are but they have almost everything that Reliant use to provide me (except chatting) but at least i'm helping the enviroment. Prices are not that low but they are competitive, what you expect? IS GREEN ENERGY & that is what makes the price be higher.I would recommend this company!
E. Angel from Houston, Texas
January 24th, 2013
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After 7 years, time for a change
Been using since 2006. Introductory rate brought my bill down considerably, but after about three years I noticed on average my rate had crept up to about $0.18 / kWH. When I called at renewal time, I was able to request and receive a much lower rate that is typically offered to new customers only, so I have stayed with them for another 3 years, going thru the same "call and request procedure" every 6 months. Now it's renewal time again and I was told that I could no longer receive the lower rate, so I am planning on switching. For a company with a simple philosophy and only 100% renewable plans, I wish they could keep things even simpler by offering their lowest possible rate to returning customers.
Tree hugger from Friendswood, Texas
May 5th, 2013
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They're alright
Green Mountain has been my provider for the past five years. The only thing I don't really like is the amount you pay - at first it was fine, and now I'm looking to change. It's great if you're "green" and they provide information about how much emissions you've saved and how many trees to the equivalent you've "virtually" planted but I need less per watt hour. I'm going to move on. Good luck - they're not bad but I could do better.
Lori from Burleson, Texas
August 18th, 2013
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IT"S NOT ABOUT PRICE!
I've been with green mountain for two years and I just want to respond to the negative feedback here. When you're shopping for electricity you will always get what you pay for. Dirt cheap electricity always has fees that punish you for trying to conserve energy. Green Mountain isn't the cheapest, but their whole initiative and their intention as a business is the reason why i pay at fair market price. The iphone for example,is a product that has value beyond the price. It's not just you're average joe polluted coal/nuclear electricity. Its clean energy and it feels good to be a part of the growing demand for it, which will bring the price DOWN if enough of us started caring about the earth.
Jamal from Dallas, Texas
September 10th, 2013
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Prior customer for 5 years
I recently changed energy providers, but I was mostly satisfied with GME during those years. It was great to see how they have expanded to more states and how much their website improved. I was always very appreciative that there was a "green" energy provider in Tx. I didn't mind paying a little more pkw. I enjoyed their convenient bill pay, no hidden fees, friendly customer service reps, and the overall experience. I finally switched because I was able to find a more competitive rate but sad to say they are not "green." If things don't work out with this provider I will probably return to GME. Thank you.
Eli from Dallas, Texas
January 21st, 2014
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prices floating up why?
Well, a guy in the grocery was all over me, and I needed to find a lower price. His GM met that. He said to watch out the non-fixed price would drift up. He was right, but it seems they're also changing how they do it---it's certainly not an apparent function of actual usage. It's my 4th month, price up several cents/kWh; and I've got to get out!! Whoever paid the Legislators for deregulation is evil (the industry?) and so is the Legislature. Citizens no longer have "representation" OR redress of grievance. And look how the PUC allowed Smart Meters and won't have real hearings to reverse it?!?!! ARE THERE NO HONEST MEN LEFT IN GOV????
Jo from Harris County, Texas
January 23rd, 2014
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Billing Debocal
In December I transferred apartments and did not receive a bill. After not Receving a bill f or almost two months I went online and paid the bill. I also signed up for ebill. After signing up I clicked on the screen for my account information I discovered that they changed my service address and nit my mailing address. In April I was sitting in my room and the lights go out. I discovered that they were cut off due to non payment. This happened without receiving a paper bill, ebill or disconnect notice. Disconnection notices are required under the law. I did not contact Green Mountain and I should have. I just took care of the bill. Well about a month later I get a call while at work from my disabled father who resides with me that the lights are off again. I paid the bill. I did go online and sent an e-mail via there customer service. A couple of hours later I did receive a response. They said it did not show I was signed up for ebill and fixed it were I will receive ebills and paper bills. They also waived the fees associated with the disconnection. I will be contacting them to see if they are going to waive the one from April.
Terri Williams from Dallas, Texas
June 4th, 2014
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Great Energy Provider
My personal experience with this energy provider has been in fact very good over the last several month since switched from Reliant Energy. The switch reduced our monthly energy bill to half, while giving us an impression of helping the environment and saving the world a bit.
Hunter Wang from Houston, Texas
April 14th, 2015
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Ok
I have Green Mountain Energy now. Everything was going well until I tried paying my bill online at my 4th month. Card Declined. Okay, I payed again called great mountain. Called bank to confirm my info was right. It was. And I charged my bank account three times. And I did the math it didn't add up. I paid on time so no charges should be extra. And I'm really disappointed...I sent green mountain my bill , and bank statements and I haven't heard back from them. I doubt they really care. I'm sure they will enjoy my extra money.. Going to be switching soon.
Disappointed from 77084, Texas
March 1st, 2017
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Billing Department is Horrendous and no means to contact corporate Hq to discuss
We have been with Green Mountain under their solar panel program for a year. We get an incorrect bill and I call. Customer service says it will be 21 days to correct. I ask for a supervisor who checks, expedites and gets corrected in 5 days. That bill gets corrected but the next bill has a different problem. We've had more months will a billing problem than months without.The worst is that they provide no contact information for corporate. Corporate needs to review billing issues and revise procedures.
Kate from 76011, Texas
November 28th, 2017
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Happy til the end
The price we received with our initial contract was outstanding. No issues during the life of the contract. However, a letter comes and tells us of a 40% increase in price. Therefore, we switched to another provider. And as a parting gift they hit us with a $200 contract cancellation fee.
BGWatson from 76120, Texas
April 11th, 2018
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DISCONNECTED SERVICE, THEIR MISTAKE!!
I called the morning of Jun. 1,2020 to ask the why my electricity is disconnected. I clearly called them on 2 occasions to cancel my disconnection notice since I had not yet moved into my house. They told me after I waited over an hour being transferred, that they will connect me in 1 or 2 hours top. It is not 5:15 p.m I have NO ELECTRICITY & they are not answering. I am so humiliated after paying them $218.00 balance that was suppose to be made in payments & they still haven't taken the time to connect my service. It is outrageous. I have been a loyal customer for over 5 or 6 years.
COLD HEARTED COMPANY from 78501, Texas
June 1st, 2020
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No more Solar plans from a Green Company??
We put 1.75 MHZ into the grid this month and pulled ~1,100 KW and we got a bill for 90$ - how does that math work? I called Green Mountain to check and see if it was just an error but was informed that the plan we were on no longer exists (they did not contact me) and they ONLY have a month-to-month plan available now AND that is it - meaning the price can/will vary as Green Mountain deems necessary. Adding to this, what happen to the ~600 KW+ our panels put on the grid?? I was told by Green Mountain that the energy amount added to the grid by our panels was less than we burned as reported by Oncor. Sorry - I was born at night, but not last night. I have moved to Rhythm Ops, LLC and recommend all Solar panels owners using Green Mountain consider the same or plan on the month-to-month reality.
DDavis from 75062, Texas
August 30th, 2021
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Switch to Green Energy
Switched to Green energy to get a favorable rate and it is now in place. My only complaint is it took approx 2-3 months for the change to take place. Not sure whose fault this is but when I've switched before the tranistion happened faster.
Chris from 01562, Massachusetts
February 26th, 2024
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2-3 Star Reviews: 45 (9%)
No paperless billing
No paperless billing - from a supposed "energy
conscious" company. Average as far as
experience goes with any customer service type
things.
Anonymous from Houston, Texas
May 23rd, 2009
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No problems but pricey
They are one of the most expensive, it is renewable energy so if you are able to afford it they are good. I guess I can't afford to care about the environment so I have to switch. The contract price is good but jumped 50% when my contract was up with no notice
Energy Thrift from Fort Worth, Texas
March 19th, 2010
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Existing customer value is low
Existing customers are unable to renew their contract online and must use customer service. Customer service is unable to match the online rates. After many emails- as a one time courtesy customer service would match the internet offer. Existing customers do not seem to be a priority. As a result this long time customer is moving on.
Gorham from Dallas, Texas
July 6th, 2010
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Expensive!!!
Expensive!! I'm soo glad we switched companies. We were paying 15 CENTS with Green Mountain...ridiculous when we just switched over to 9 CENTS today!! Happy savings coming our way now that we gave Green Mountain the boot:)
Kim from Carrollton, Texas
July 18th, 2010
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How likely are you to recommend?
You're not saving the planet with Green Mountain
Green Mountain Energy only sells the same 'dirty energy' available to the rest of the power grid - absolutely NO effort is made by Green Mountain to actually delivery any 'green energy' to anyone's home. You might wonder why your neighbor and you have power from the same lines going into both your homes and somehow you have 'green energy' and they don't... At the end of the year they purchase something called a Renewable Energy Credit (REC) which represents that at some time in the last two years some green energy was produced somewhere in Texas but does not represent that even a single electron actually made it into your home and would still have been produced whether you signed up or not for higher electric rates. These REC's are dirt cheap right now costing a fraction of a cent per kilowatt hour and resold at very large markups to those thinking they are actually helping protect the environment.
DM from Austin, Texas
August 7th, 2011
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Okay considering but decent
I have been with Green Mountain since 2004 which included 3 moves and 2 hurricanes. I would have to rate my service at a 7 on a scale from 1 to 10. I have had troubles with my billing in the last 2 months but before that it was fairly smooth. As long as you make notes of who you spoke with and when regarding billing issues when you call then, they usually correct their mistakes. When I first signed up for their service in 2004, their customer service dept was horrible but the past 4 years they have improved in regard to politeness and experience. When I scheduled my last move which was to my first home, they sent me a small plant with a letter congratulating me on my purchase, which I thought was nice. Not sure if other companies do that. Their rates are slightly higher than others, I am currently at $.11 @ 1000k fixed rate for 12mnths which is similar to other offers right now. Summary: Good Choice
Jason Turner from Houston, Texas
October 7th, 2011
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Loyalty Doesn't Pay
I've been with Green Mountain Energy for about 10 years and have been happy until today. I don't like the policy of offering lower rates to new customers and not your loyal tenured customers. In the past, customer service has been friendly and efficient. When I call to renew, they have verbally acknowledged my long history with them and renewed my rates at a price comparable to those offered new customers at www.powertochoose.org. Not this time. I phoned on two separate days and was offered only a higher rate. No allowance or reward for being loyal. So, today I will switch to another (and higher-rated) company. I don't know if the company is having financial issues or not, but that isn't how you should treat long-term customers who have been referring folks to you for years. Bad business practice.
Karen M. from Dallas, Texas
March 16th, 2012
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
HIgh prices & HIGH added FEES
I have had Green Mountain for several years. Prices are high compared to other companies, but felt that I was at least helping the environment. Was totally discusted with this company though when I moved & transfered my service. I had paid my bills on time up to the point when I moved. Inv was due on the 30th, not even a month late, I was sent a disconnect notice. I paid as soon as I got paid, which was still only a couple weeks late. On my next invoice, I had not only a late fee of $10.60 but also a disconnect notice fee of $20.00. I called thinking that with my past history of payments that they would waive the disconnect fee (I was paying the late fee since I knew I was late). What I got instead was a lecture from the representaive that my bill was due on the 30th & that they could disconnect anytime after that date, but they instead send a disconnect notice in which they graciaously give me an additional 14 days to pay & that I deserved the disconnect fee. So I am locked into a year contract, will have to wait until that is done & then will find another provider. I will say that not all representatives that I have spoken with have been this rude & aweful, but if your going to pay the high prices you hope that they wouldn't try to gouge you with other fees as well.
Debo from Houston, Texas
June 21st, 2012
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Disconnection Notice Immediate
I was late by a couple of days because I had signed up for ebilling but no one sent me an ebill. I called to try and get this figured out but there was no getting out of the $20 disconnection notice and the $4 charge. I'm looking for a new energy company right now. It really pisses me off when companies jerk you around like this.
Bryan Hicks from Dallas, Texas
November 27th, 2012
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
You will never get the "sign in" $100 gift card
the product and billing are great; but they lie to me to get me sign in the 1 year plan; i was told i will get a $100 gift card at the sign in, well no, once i sign with them they told me i had to be with them at least 3 months, after 3 months i called to request my gift card and i have been waiting 1 month so far and i am still waiting for it, and they keep bla bla blaing me that will be email, they cant send a form via regular mail and then bla bla bla the email never arrives to my email account (not in the inbox or spam folder); at this point i give up cuz i dont have more time to lose. be aware guys, according to my experience its a trick to get u...
Dio from Katy, Texas
July 20th, 2013
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
You will never get the $100 gift card incentive
Liar liar... they promise a $100 gift Card to sign up with Green Mountain, its been 6 months so far fighting with them to get it and they still playing with me. liars...
Alberto from Katy, Texas
July 22nd, 2013
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
They're alright
Green Mountain has been my provider for the past five years. The only thing I don't really like is the amount you pay - at first it was fine, and now I'm looking to change. It's great if you're "green" and they provide information about how much emissions you've saved and how many trees to the equivalent you've "virtually" planted but I need less per watt hour. I'm going to move on. Good luck - they're not bad but I could do better.
Lori from Burleson, Texas
August 18th, 2013
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Really TERRIBLE Accounting and Customer Service
I haven't been a customer for some time, now, but I wanted to leave my story.At first, everything was fine - then, they started "balance billing." I would get a bill for 500 or more dollars one month, pay it, and then have credits for nearly three months due to over payment. In addition, I once got a low bill (not all that unusual, considering their unstable billing history for me), so I payed what the invoice said was owed. Next month, I got another huge bill with late payment fees tacked on. When I studied the invoice, it turns out THEY had double-posted my last payment. With that extra posting, I had not been billed enough in the previous month (when they corrected their accounts) and despite paying what they billed me, they put into their system that I didn't pay the full amount! When I called to have this corrected, I was told that they could take off the fee as a "one-time customer service." I was so mad at this point I was shaking - and I informed the CSR that no, it was not a "customer service" - this was THEIR FAULT. After months and months of billing inconsistencies this was the last straw. I will never use Green Mountain again - there are so many other companies out there who offer green energy - Green Mountain is not worth the hassle.
Amanda from Houston, Texas
August 27th, 2013
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Goodbye after 6 years, Shady Nonsense
It took 3 months for me to figure out something was up because my bills were listed online as half the actual total. Two identical charges were hitting my checking account two days in a row (example, $173 on 8/5, and $173 on 8/6, but they weren't duplicate charges. They added up to my actual total bill of $346)! So, I thought, wow, my rates are low. Turns out I was really getting charged $400/month for the last 3 months. That's shady business. And the service rep was like, "oh I don't see that." Even though it was clear on the billing history page. I said, shall I send you a screenshot of my bank charges? Ridiculous. And the billing error only occured over the summer, for the three most energy intense months in Texas, at a suddenly jacked up rate of 17.55 cents kw/hr before straightening out again. I like green energy, and made a point to use 100% wind b/c the hydro plans aren't always the best for wildlife. Really, you aren't actually getting renewable energy in your home. They are just buying renewable energy certificates on your behalf based on how much energy you use, and registering those certificates on a regional energy network plan, likely REGGIE. But after today, I'm done. Other companies now have competitive green energy options at much better, locked-in rates without cancellation fees. So after 6 years, I am going to give Bounce Energy a try. They are highly rated, and I just locked in a 9.4 cent rate for 12 months, wind energy based. I don't even have to cancel with Green Mountain. Bounce takes care of it for me.
Erin Marshall from Pearland, Texas
October 7th, 2013
Billing & Account Management
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Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Claimed price was comparable...was NOT
I switched to Green Mountain due to a conversation I struck up w/ one of their reps at some festival this summer. I was month to month with another provider, and the rep assured me that prices were comparable. I was too trusting...After 1 month of a similar rate (~9 cents), it jumped to 12 cents, and I was just told that it will be 15 cents this month. A 60% increase - no thanks!If you want to pay 60% more and delude yourself that you are saving the planet...go for it. My large (both physically and no doubt carbon consuming) house, where I park my SUV, sucks down way too much energy to pay that kind of premium for imagined intergalactic benefits. As far the items I ranked high - the bill was nice to look at, and the people were very polite when I called and decided to cancel.
Dave from Dallas, Texas
October 31st, 2013
Billing & Account Management
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Not Worth The Accounting / Billing Headaches
It all sounds great - "green" energy. I guess they put all their money into something other than accounting software. I have been in business for 31 years and they take the prize as the most screwed up accounting ever encountered. No one is a close second. I cringe every time I see a Green Mountain bill - knowing it will require my time and patience to resolve something. Using online bill pay does not work with them - you have to use direct pay through their system to make sure your payment is posted on time. The topper - after thinking I had finally cleared up all my billing issues - I received a large credit but no one at GM can identify why. Just to add insult, there is a $ .66 "Past Due Penalty" on my credit. At this point I would rather swim in oil and roll in coal than recommend Green Mountain for anything other than a good example of how NOT to run a utility company. I am not a fan of TU Electric but I never had any issues with them. The time wasted on the phone kills any savings at the meter. I will say their customer service people are nice and very apologetic, but it rings hollow after a while.
Tom R. from Dallas, Texas
February 21st, 2014
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Received Confirmation of ordered services, but never got service
I switched to GME from Direct Energy thinking I was getting a good deal. I called Jan 2nd 2014 to set up for Jan 27 2014. It is currently March 5th and just now learned that my apartment complex main office got a bill from GME for my unit. I called GME to ask what was going on and they cant even find that my account existed. If doesnt exist, how do I have an account number and email confirmation stating that my service has been set up? Because of this, I am incurring penalties in the amount of $50. The new cycle has started again, which means I will get hit with another $50 all because I was under the impression GME set up my account PROPERLY. A quote from email confirmation states:"Dear XXXXXXXX,Thank you for your commitment to renewable energy. By powering your home with Green Mountain Energy electricity, you are helping to change the way power is made.Whats next?If you havent already, please register at My Account with your new account number: 42369638. Remember to use the last name and phone number you provided during enrollment.Enroll in Tree Free billing - it..."I called and total talk time so far has been 2.5 hours and still nobody knows why.
Edwin R. from Houston, Texas
March 5th, 2014
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Not "green," and screw the loyal customers.
First complaint is that they continue to advertise being "green," yet refuse to put my account on paperless billing. They offer it repeatedly, and I repeatedly tried to sign up for it, yet never ceased to receive paper bills. So long, trees!Second is that when contract expires we are thrown to a much higher rate. This may be standard practice, but it certainly does not inspire loyalty. Being willing to look past these issues, we requested a new contract and were refused the rates on Power to Choose. They started with over 12 cents/kwh, then when we said we'd just switch they said 11something, then again we refused (the online price was 9.3) and they offered high 10. Why not immediately give loyal customers of many years your best rate? They started out trying to screw us and never would come down to the advertised rate. So, we got the advertised rate of 9.7 from one of their competitors. Loyalty is for suckers, fellow customers! This company will screw you if they can, so be prepared to shop around every time your contact comes up and be willing to jump ship.
Cristy from Belton, Texas
May 12th, 2014
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Worst Accounting Department Ever
I am so sick of dealing with their accounting department that I am switching providers. Every month they claim that they didn't receive my payment for electricity at my business no matter if I paid with my bank's bill pay or sent them a check. I get a notice saying they are going to cut off my electricity. I call them and they tell me they received the payment but it was late. They told me that the problem was that my bank's bill pay doesn't send out the check until the day it's due. I tried sending the check myself. I mailed the check in Fort Worth a week before the bill was due in Dallas. They still claimed it was late and charged me a late fee. When I call their customer service, they are usually uncaring and sometimes rude. I have used Green Mountain at my residence for years and, as long as I remember to sign up for a new contract before the old one expires, they are fine.
Judy Robinson from Fort Worth, Texas
May 27th, 2014
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
High speed cutoff. low speed reconnect.
Don't make the mistake of letting your bill go past due. GME's computer will automatically turn the service off, but for some reason, immediately paying the bill through the computer doesn't turn the service back on. So having a "smart meter" seems more of an advantage to the company than to me.I've had the service for 4 years, and will be considering other providers. Why? Like most conpanies, GMEis more interested in getting newcustomers than servicing their old ones.
George Williams from Spring, Texas
August 12th, 2014
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Watch out for the Month to Month Rate Change
I initially had a great experience with my 6 mo policy that converted to monthly. My initial monthly rate was reasonable, but I noticed the rate was higher on my bill even though the link to my current contract showed a cheaper rate. It turns out Green Mountain does not update the monthly rate on the linked contract, so you have NO idea what the rate is until the end of the month. When I suggested they just update the contract, to show the current rate, three different supervisors told me the same story about adjustable rates. My complaint was about the misleading information they show on the current contract, not the fact that the rate was high. Oh well, time to change providers.
Glenn Kessler from Sugar Land, Texas
February 4th, 2015
Billing & Account Management
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Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Can't tell a book by the cover
I stayed away from Green Mountain for years because their field sales staff TRASH every other electric provider including those that offer green/renewable energy. I finally went with them when they had a great offer on Texas' "Power To Choose" website. I also stopped seeing their field sales people. Had GM changed to an honest green energy provider? So,they had a great rate last year, and I went with them. In April 2015 my one year contract was about to expire, so I contacted GM to renew another year. I was told of a great rate, but they couldn't provide the Energy Facts Label until AFTER I signed up. That should have been a red flag for me. Believing the sales rep's cost per kWh, I renewed another year. A few days later I could see the Energy Facts Label for the renewed plan in my GM online account. It was nothing like the rep told me... MUCH more expensive. DECEPTIVE! I immediately called GM. Still in my "open enrollment" phase, I cancelled the new plan and will go with another company. I'll NEVER go back to Green Mountain! Since the time Texas opened up electricity competition I've been with about 5 different companies, and none of them were this sneaky!
Steve L. from Houston, Texas
April 17th, 2015
Billing & Account Management
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How likely are you to recommend?
Better 100% wind companies, keep shopping
I really wanted to like this company because of its dedication to the environment! However, I cannot say I do. First, billing is great. They give weekly updates of usage. Account management, not so much. They are trying to modernize their company to help with this but, at the moment customers who wish for phone or email to be primary contact are out of luck. Customer service is very polite. They help with whatever you need. However,15.6kW/hr negates this, at least for a graduate student. I cancelled my service because my energy bill was $200 dollars for my 919sqft apartment. Also, I changed the credit card information on our automatic debit and they still used the old information. This led to a late payment and lights being cut off. They did respond very quickly to the mistake but offered me a rate of 12.9kW/hr to make up for it. I went with another 100% wind company for 6.7kW/hr AND their first line of contact is phone and email, not traditional mail (more modernized form of communication is just my preference). So, in summary, the customer service is nice albeit indifferent. I would rather have a company that is less expensive and is so efficient that customer service is almost not needed.
Amber from Pflugerville, Texas
September 30th, 2015
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
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High Dissatisfied!
I was with Green Mountain Energy for 8 months and had no previous issues until now. Back in January, I submitted a payment that I initially thought posted. I came home from my aparement yesterday and noticed that my power was turned off. Long story short, Green Mountain had a glitch in their system where my payment was returned, even though I had money in the banke to cover the payment. I even doubled back with my bank to make sure that I had enough money to cover the payment at the time and I did. They informed me that it was an issue within their GME's system and that they weren't sure why my payment was returned. I was charged almost $60 in late fees, reconnection fees and disconnection fees. Even if I didn't pay my electricity bill (which I did), it was only 14 days past due. They cut my electricity off because of an error on their end and it was only 14 days late (because of an error on their end). I am highly dissatisfied and frustrated with the inconvenience of not having power when I got home that evening. They initially told me that it could take up to 3 days to restore my power, but then later retracted their statement and told me that since I had a smart meter it would be restored within 4 hours. I cancelled with Green Mountain the next morning and went with TXU instead. I will not continue to give my money to a company that cuts my power off because of an error on their behalf! Also, it takes too long to reach a customer service representative. There are too many prompts and information that you have to enter. When you're that upset, you don't want to waste 5 minutes speaking to an automated system just to speak to someone who can assist you. Good riddance!
Jenna from Dallas, Texas
January 29th, 2016
Billing & Account Management
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Pricing, Plans, & Promotions
How likely are you to recommend?
Customer service - non existent
I have been a green mountain customer for over 4 years. What is the point in having a customer service department if nobody answers the phone or the email. I have sent numerous emails over the past year complaining about their payment system on the Web that looses payments. I even get an email confirming payment. Then several days later I receive a threatening email to pay or disconnect. So then I receive a bill with late charges and disconnection fees. I have attempted to call but I work long days and don't have time to wait more than an hour on hold. I have even tried first thing in the morning, but after 40 minutes I have to hang up because I have s job, just like their employees do. I have tried emailing, but nobody takes the time to respond. All I ever receive is an automated reply that they will respond within 48 hours. Well that's a joke because one year later they still have not responded. So I suck it up, pay the bill again and the late fees because the alternative is they will disconnect. This company is a joke and nothing more than a scam to get more money by simply ignoring you. I even sent them a snail mail letter about six months ago, no response. How does one dispute charges if you cannot reach anyone. Getting service was easy. They answer their phones. When I tried that ti get to someone, I was put on hold saying I had the wrong department. I waited over an hour listening to garbage. I will not renew when this contract is up in July.
Cheryl austin from League City, Texas
June 16th, 2016
Billing & Account Management
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Don't use this company EVER!
They like to bill themselves as customer friendly and ecologically sound. That's why I went with them two years ago. Then I got deployed, requested a 'shut off' date and was told they would do it. Now six weeks later I've gotten two bills for service I didn't want and they deny even being contacted. They are no better than every other utility company, just after more and more money.
William Hadley from Formerly Round Rock, Texas
June 30th, 2016
Billing & Account Management
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Pricing, Plans, & Promotions
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GM does not want to give deposits back
HORRILE experience! In APRIL my husband and I moved to Dallas from out of state. Our apartment complex required us to have electric set up at least 24 hours in advance of moving in. We called Green Mountain and ordered electric service. GM required $150 deposit up front. Since we were renting two apartments, that was an inconvenience, but we paid via credit card several days ahead of schedule. As we are loading boxes into our rental truck the day before driving to Dallas, I get a call from our new apartment complex letting me know electric was not initiated yet and that I needed to call GM and inquire or we would not be able to move in. When I called GM I was on the phone for two hours and I was transferred to at least 10 people. I had to explain my situation as many times. Customer service could see that we were denied service but did not know why and they kept passing me along to someone who might be able to tell me. Finally, it was discovered that GM will not accept my husbands drivers license because it is out of state. The only other option is a social security card, and could we please fax it? No, we could not fax it; it was buried in a box somewhere! The next morning we called a different company and had no problem getting service (we did not even have to pay a deposit). A few days after we got settled in to the apartment I called GM to get our deposits back. Again, customer service we less than helpful. They had the WRONG DATE listed for initiation of service on one apartment we created an even more confusing issue. They said we would receive a check in a week.HUH!!! I had to call back six times to get our check, which finally came 6 weeks later in late JUNE. It is AUGUST now and I am STILL having difficulty getting the other $150 back from them. Not only did GM take our $300 but they did not even notify us that there was an issue with the drivers license. And getting our deposit back is turning into a nightmare! GRRR!
Rheana from Rheana, Texas
August 10th, 2016
Billing & Account Management
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Had to change services
I had great service until I tried to move. I did the online progress to change my address and double checked that it was right. I moved and almost to months later found out that I had been paying for my last apartment because my account was never moved. I called and they did not try to help me but told me it was my fault for not calling them and trusting the online feature, but that my account was canceled. A month later I get an email of late payment because they failed to mention that my account was not really closed and that I still had a balance on my account that at the moment did not show online.
Make sure you get confirmation emails for everythi from Round Rock, Texas
September 30th, 2016
Billing & Account Management
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Billing Department is Horrendous and no means to contact corporate Hq to discuss
We have been with Green Mountain under their solar panel program for a year. We get an incorrect bill and I call. Customer service says it will be 21 days to correct. I ask for a supervisor who checks, expedites and gets corrected in 5 days. That bill gets corrected but the next bill has a different problem. We've had more months will a billing problem than months without.The worst is that they provide no contact information for corporate. Corporate needs to review billing issues and revise procedures.
Kate from 76011, Texas
November 28th, 2017
Billing & Account Management
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How likely are you to recommend?
Very Expensive
I have used Green mountain energy services on recommendation from my Apartment leasing for about 2 years. i thought initially its a good plan with cheaper rates but it got a hell lot of expensive i last 1 year and i paid almost thrice the amount i used to pay. i have no regrets on the services but they became really expensive now with other cheaper electricity plans available in the market. SO i would recommend to do search on other plans available in your area.
Anonymous from 75039, Texas
April 13th, 2018
Billing & Account Management
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How likely are you to recommend?
Easy to sign up, but difficult to get them to honor specials
I signed up with Green Mountain under a deal when they promised a $100 gift card. I never received my gift card. I then moved to an apartment where utilitied were included, so I did not have to order electricity service, and had a past due balance with Green Mountain. My intent was to use the gift card to take care of my past due balance, but I still never got it. After that lease was up, I moved back to another apartment where I had to get electric service and I went back to Green Mountain. They still tried to charge me for the past due balance and still would not send me my gift card. Customer should not have to jump through hoops just to get what they are entitled to. For this reason I would not recommend Green Mountain.
Marcus H from 75061, Texas
April 28th, 2018
Billing & Account Management
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How likely are you to recommend?
DONT USE GREEM MOUNTAIN
They may offer competitive prices and plans at first but they always find ways to charge up your bill during your time as a customer. I lived in a one bedroom apt and it cost more using Green Energy to cool and power electronics there than it does in my 4 bedroom two story house. They also have poor customer service and do not process closure claims properly. I closed my account in may and I'm still being billed because they waited a month to close it. This is the SECOND time they have done this to me. 10/10 WOULD NOT RECCOMEND this company, go for TriEagle!! They are great.
Colleen from 77077, Texas
June 25th, 2019
Billing & Account Management
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Non-Flexibility w/Payments
First higher rates than some, but I was ok with that due to the environmental considerations. What I'm not ok with is I am a single mom, single income and there is no flexibility with this company when it comes to payment arrangement, if there is some kind issue arises.. especially if you typically stay caught up. They, however, will cut service as soon as the next bill generates with zero warning or communication. Most electric companies that I've used forever in my 30 plus years will allow you to get it paid before your next one is due... not these guys at all.. no notice, nothing indicating that you will be disconnected at all if you are on paperless billing.. no mention in the weekly emails they send, no mention when I logged in to see what my due dates. AND furthermore customer services is of zero help, I had a perfect storm of personal financial crisis happen in the last two months and was left a bit short (large vet bill with an animal that was internally bleeding and several hundred $ car repair)... I can easily pay the bill before the next due date, but they say they have no wiggle room or ability to turn my service on. We all know that is not true.. there is always a way.. they have set a protocal that cleary indicates to their customers that they don't care at all. So right now my services is off, I have no family to call for assistance.. sad part is I can pay my bill and the current portion a week from tomorrow... and be all caught up.. so for now, good riddance... I will pay my next bill and will move on to another company.
Lisa from 76182, Texas
March 4th, 2020
Billing & Account Management
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Pricing, Plans, & Promotions
How likely are you to recommend?
Last bill
Did not issue credit for solar on last bill and charged a disconnect fee. I disputed the last bill and still no word from billing department Lousy service
Ross from 78418, Texas
July 19th, 2020
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Beware new scheme from the company (probably others)
When my last contract ended, they did not send any notice of my rates going up. This time, they sent me a notice to renew by a date last month. So, I chose to renew with another company this month, but they are informing me of a $200 fine for renewing a few months early. I was a complacent customer for 20 years, but never again.
Marc S. from 75248, Texas
January 15th, 2021
Billing & Account Management
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Pricing, Plans, & Promotions
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Cutting power without warning
Been happy customer until yesterday when they cut power at my address without warning. I moved and they were very prompt to add my new address and switch on power. They were also very prompt to cut power at my old address without warning although house still on the market. When I called to move they asked when power had to be switched off. I could not provide an answer since house was put on the market for sale. They put a date and told me to call to change it if I was selling it. My online account showed both my accounts with end date in 2025, the end of my 5 year plan so was not worried. Well, they cut power without warning. And now they want me to switch to a month to month variable plan, much more expensive. Needless to say, I changed provider. I was on autopay so very low maintenance for them, by definition always paid on time. Unbelievable the lack of care for their customers. I highly recommend to look elsewhere (the only reason it is not one star across the board is because they were prompt to sign me on the first time)
Serge from 77055, Texas
June 24th, 2021
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Too expensive
Poor customer service last month electric bill was kinda nice $170.00 this month paid $321.00 over $150.00 jump in just one month glad I am going with txu !
Mark from 79764, Texas
June 29th, 2021
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No more Solar plans from a Green Company??
We put 1.75 MHZ into the grid this month and pulled ~1,100 KW and we got a bill for 90$ - how does that math work? I called Green Mountain to check and see if it was just an error but was informed that the plan we were on no longer exists (they did not contact me) and they ONLY have a month-to-month plan available now AND that is it - meaning the price can/will vary as Green Mountain deems necessary. Adding to this, what happen to the ~600 KW+ our panels put on the grid?? I was told by Green Mountain that the energy amount added to the grid by our panels was less than we burned as reported by Oncor. Sorry - I was born at night, but not last night. I have moved to Rhythm Ops, LLC and recommend all Solar panels owners using Green Mountain consider the same or plan on the month-to-month reality.
DDavis from 75062, Texas
August 30th, 2021
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Don't give them your business
This company will fee you to death. They'll thank you for being a loyal customer until you can't pay on time. If you have a perfect life and don't live paycheck to paycheck you might be fine here. But get real, how many of us in TX have that luxury. GME will slap a late charge and cut-off notice fee on you the day after your bill is due. That gives then an extra $30 a month on top of the highest KW charge per hour. For renewable energy they get off the grid. There customer service is okay but they're mostly off shore employees. Theyre just a horrible company.
G. Dudley from 76013, Texas
October 11th, 2021
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No commitment to existing customers or environment
Our first break with GME was when they were offering better rates to new customers, but would only renew loyal customers at higher rate. When we moved to a home with solar, we again tried GME because they offered solar credits. Now they are eliminating that. Seems pretty hypocritical to say they support "green" energy but then refuse to support it. Since the buyback rate is less than the sale rate, it's not as though they can't still make some profit, if they cared to actually help environment. Obviously greed is the motivating factor. Luckily, Reliant and Rhythm offer solar plans for homeowners. Seems true green energy consumers are leaving GME in search for companies with integrity.
CristyW from 76513, Texas
February 4th, 2022
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Shell game
When I first joined in April 2020 I was told the energy company would buy back my excess generated energy at the kWh rate I was being charged. Several months later I was advised this policy had changed and my energy would be placed in a bank in case I needed it.Now, this month I received the first bill for electricity useage. This is in spite of the fact that since April 2020. I had produced over 35,000 extra keg than I had used. That is 35,000 kWh that the provider has sold to someone else for a profit.So I called and I was told the PUC had changed the policy and placed a cap on banking excess energy. So Green Mountain has confiscated my bank and now, not only am I paying for a solar power system but Im once again paying an electric bill. They are giving me a credit for what I produce but it is capped and pays a lower rate.I have contacted my State Senator and my State Representative. If I did this to someone, I would be charged with Theft/ Fraud or both.I have contacted another energy company who stated they have not heard anything about this PUC policy and I will be transferring my account to them on Monday.I AM TIRED OF BEING TREATED LIKE THIS BY GREEN MOUNTAIN. I WAS TRYING TO BE A GOOD CITIZEN AND A RESPONSIBLE USER OF DOLAR POWER AND I HAPED BEEN FISCALLY ASSAULTED.
Charles Russell from 77511, Texas
February 20th, 2022
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Good past solar plans, not so much anymore customer service doesn't know their plans
I had Green Mountain Energy for the first two years I had solar panels on my house. The plans at that point were great, though now that they have expired their remaining solar buy-back plans are MUCH worse (can't be credited for excess generation in a month, no carryover, and <1:1 credit for even production up to your intake from the grid) so am looking elsewhere.I understand companies are trying to figure out how to make money off this and experimenting with different plans so that was disappointing but not totally unexpected. What sparked me to write a review was that when I called to find out about switching to a plan still listed on their website but that errored when I tried to sign up, the person I spoke to really didn't know their plans (turns out the one I wanted is still listed on the website but no longer available, btw). I literally had to explain how the solar buyback works, how the charges on the EFL added up, etc., just to finally get to the point where he understood how their own plan worked - and then said "well, you should probably just sign up for this one we offer because you won't find anything better". Really frustrating. I was put on hold several times while I thought he was trying to find additional information or alternate plans, turns out he was just trying to figure out how the plans I had already explained worked.Billing and account management while I had them worked fine, but disappointed at how drastically they curtailed their solar support and that in trying to find out what alternatives I had, I had to spend my time explaining how electricity charges work to their customer service person. It was a half-hour conversation where the only new information I got was "yes, that plan on our website is not actually available," which would've taken 20 seconds to say if they actually valued our time.
Mark from 75252, Texas
May 26th, 2022
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Prices are no longer competitive
A year ago I signed up through them because they had competitive rates. This year they are asking over 25 cents/kWh and trying to lock me into 3 year plus contracts. My electricity bill would go up by 4x renewing with them so I found something $100 dollars cheaper per month.
Keith Sanders from 77030, Texas
August 10th, 2022
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Have seen a 33% increase in my power bills from $300.00 to current $500.00
I enjoyed GME for past four years but past five months I have been paying close to $500.00 a 33% increase
Clarence from 77063, Texas
November 30th, 2022
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Cancellation fee
Great Mntn Energy charged a fee for early cancellation when my electricity was never cancelled. Spoke to 3 supervisors all giving different information and my acct was drafted 352.86, leaving me with no money. I was advised a refund was processed, that was a lie. I was told the investigation would be completed before the due date, if not just pay normal balance due. Also told no refund until the investigation is complete. I was told lies, givin false information and still no refund processed. I'm very unhappy with the service received by this company. How can you charge for something you did not do, something which never happened. Also told this happens all the time. Their processes do NOT work!!
??? from 78728, Texas
June 12th, 2023
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1-2 Star Reviews: 285 (59%)
Green Mountain is alright, certainly not great
I had green mountain for about a year my apartment and then the house we bought. I recently switched away for a better rate after my contract was up. Overall, they're alright, I know there are much worse out there. They serve renewable energy, so that's a plus, but the rate was higher than other renewable plans here in Houston. I ordered Green Mountain from White Fence, that was a disaster, but it wasn't Green Mountain's fault other than they allow themselves to be listed on that site (that's a whole 'nother story). Any time I called them, they were nice and they have good customer service. I do wish they would allow you to select your own username, I could never remember the stupid set of numbers that I had for a username and i had to call them each month to pay my bill.
Jeffrey L. from Bellaire, Texas
May 27th, 2009
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rate is tooooo :[ high
We tried to keep the them but after 1 year we sadly are changing our mind.
The fact that this company is enviroment friendly is great but sad that it don't fits our budget anymore.
Last month $80 this month $310 and our ac runs 79/80)
Our rate changed and we didn't know, when we called we tried to understand but the lady on the phone was not really helping.
Since they don't mind loosing good customers we don't mind changing the company!!!
Lance H. from Texas
July 22nd, 2009
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Customer since sept 7 2007
very poor communication. after three years the co still does not recgonize my e-mail address
Bill Quinn from Waco, Texas
September 7th, 2009
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they mail the wrong bill to the wrong people, disconnect service after you/ve already paid the bill and are unprofessional. be careful when you choose this company
ray from Houston, Texas
September 15th, 2009
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not so green
After trying to do the green thing, we recieved a 750.00 electric bill. This was 450.00 over our norm. After going back and forth with G.M. and Oncor no one would do anything. Come to find out, we had a electrical surge, which neither co. wanted to accept blame. So you decide if you want to become Green but I am keeping my green in my pocket. P.S. We also caught them not reading the meter, but guessing our usage. This was fun when we went out of town and turned to house off....
J. Rike from Round Rock, Texas
September 15th, 2009
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Avoid
Green Mountain Energy company seemed to have a great idea to me, renewable energy. it was a little more expensive then normal but what the hay, not much more, so i signed up. after a short while they started raising my rates slowly every month, up to about .17 per kwh. i called to complain and they just commented yea we will do that depending on the market. they did get the price down a little but 1. it took 3 months to take effect and 2. it started going back up the next month. THEN i got behind on a bill due to lack of work. when i hit 31 days late i came home to no electricity and no way to get it back on since their customer service is not available from friday evening through monday morning!!!! AVOID at all cost. poor customer service with horrible hours (no weekends), constantly raise rates and then if you get it lower it will take 3 months or more. i tell everyone i know to stay away, and so far they have
Terry Buzzard Jr from Dallas, Texas
September 24th, 2009
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Slow to send bills...quick to hit you for an extra $20.00
My history is 4 mos into 6 mo. contract with GM.I believe they LIE! They Scam by pushing you so close to the due date to collect their $20.00 for a disconnect letter. They tell you they send the bills out on 10/13/ & you get it in the mail 16 days later with the due date 2 days after that. I live in Houston..Duh... they are in Austin & they blame it on the mail system. If you write a check it takes them 14 days to process...bingo $20.00 disconnect letter. But the TX Utilities Comm. is to blame also for them getting away with this. Beware they all do it. Glad I can pay online, but what about those without online access...this is just WRONG!
Beverly from Houston, Texas
November 4th, 2009
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green mountain terrible service
This company double-charged my residence for a break contact fee
when we did not break the contact. TXU took it upon themselves to
take over our service and it has taken several phone calls and several
months to get this situation worked out. We are still being charged for
deposits that we did not incur with our permission.
If we had the funds to get off the grid, we would not hesitate to do this.
With technology today, no one should have to pay an electric bill at all.
Sally from Texas
June 11th, 2010
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Thought we had a good deal until we shopped aorund
We moved to GME about 3 years ago and were exceedingly prooud to have 100% wind, etc, etc. About a year ago, our contract expired and we (foolishly) figured we would get the best rate because we were "loyal" customers. Imagine our surprise when we say we were paying almost 50% MORE than a new customer does ($0.15 compared to $0.10)! Forget that! We thought we'd call in and see if they could work with us, but they're closed on Saturday. Forget that x2! There was a time when I'd recommend GME. However, after getting screwed for a year, no way.
Carl from Fort Worth, Texas
August 28th, 2010
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Green Mountain
High prices do not reflect the electricity market or REC market prices. If you want to buy renewable energy you can pay a lot less.
BTB from Dallas, Texas
September 28th, 2010
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Green Mountain - Big Mistake
I switched from Gexa to GME at a booth in HEB and saw advertised online, a rate that was 3.3 cents/kwh and I was told I would be charged to change plans. My bill was double from $193 to $396 and they were only willing to accept half before due date and other half the next week. I know green energy is good, but also keeping green in my pocked is good too.
Anonymous from Texas
September 29th, 2010
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Beware and Be advised to be screwed
May have clean air but not cheap prices. Just do not sign up for this company because if you do you're a fool. I own a three bedroom house no kids just me and my husband and two dogs average cost about $400 to $500 a month.
Mrs Beware from Wallce, Texas
October 29th, 2010
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Bad
I had to talk to three different customer service
reps to figure out one simple problem and it still
was unresolved but for 5.85$ everything would be
cool (nickel and dime nickel and dime) i have PROVIDED over a grand with the company so far and
this how they roll
Michael Moore from Texas
November 9th, 2010
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Wouldn't set up my new apt. after being a year long customer
I switched to Green Mountain in college with my roommate with no problems. We were both on the account but after moving, they would not set up my new apt. with electricity because they had "no payment history with me." Ya right!!! I paid with my own checks for over a year! They said I was not the main account holder so I need to submit previously paid electric bills from another provider. What? you want me to switch to someone else then change back? What? F. that. Obviously they don't want my business now so I won't give it to them later. Be cautious of their atrocious customer service that rejected my business.
Tyler from Dallas, Texas
December 30th, 2010
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CUSTOMER SERVICE IS HORRIBLE
Do not recommend. Had issues regarding a bill and they told us that they were not responsible (even though they were the ones doing the billing). We basically got caught between two major companies (Oncor and Green Mountain). Oncor finally did accept responsibility in the way everything was handled. Green Mountain continued to maintain that they had done nothing wrong. We are currently getting ready to switch companies.
C from Texas
March 7th, 2011
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Why should we pay $6.00 to pay our bill?
I am very disgusted with Green Mountain's payment methods. I only stay with them because their rates are good. When it comes to paying my bill, they stink. Every single month I have to tell the automated phone system that my service has been cut off in order to pay my bill. The website, when I try to sign in, has never heard of me before, in spite of being a customer for over a year with this company. They do not send the password when requested. When I try to pay by phone, it loops me around and around. The only way to pay is to say my power is cut off. I know that they are making payment difficult in the hopes I will agree to pay a $6.00 fee JUST to pay my bill. I think I need to inform the Public Utilities Commission that this company also has dishonest billing procedures. Very sad that almost every company is only trying to rob us of what little extra money we have. Very sad indeed.
Juell Feldman from Harlingen, Texas
March 14th, 2011
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Terrible Experience
Customer of 3 years. They sent me a
"disconnect notice" because of payments they
claim were missing from LAST YEAR. The
payments were made from my check card, and were
not returned, but they "don't know where they
went". I sent them documentation I made the
payments, as they requested, then they asked me
to send them a current bank statement showing
they didn't credit me anything this month.
WHAT? First, you write off something from last
year if you "can't find it and can't prove
where it went" That's your problem, not mine!
Then when I prove I made the payments, you
can't ask me for a bank statement just so you
can review my charges! When I told them I was
calling a lawyer because, they started clearing
it all up. After 3 days of this! Still in the
process, but will be cancelling my service at
the end of this contract for sure!
Sabrina from Texas
May 3rd, 2011
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high rate and bad service
For such a high rate like 18.9 cents a kilowat you would think I would get better service. I scheduled a simple on/off service call and was told over and over again on the day that I had scheduled the service for that they had no account of me making the appt. The service rep finally called ONCOR and ONCOR had the appt on file.
Terri Millerd from Waco, Texas
May 3rd, 2011
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Not worth it!
They make it so difficult to sign up for online and other payment options and they have terrible customer service. Also, it is extremely difficult to get in touch with them via telephone. You are put on automatic hold and then it hangs up on you.
Small Business Owner in North Texas from Texas
May 18th, 2011
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THEIVES
Double charged me for my bill then, the money disappeared and it showed me owing a bill again for the same month paid (twice)... where is my money? Why can't someone do something to fix this problem? UPPER MGMT never called back when they said they would and now I have over $300 missing and theoretically owe another $165 that I've already paid twice. CS has been no help and the mgr told me they aren't authorized to give out corp information. WHO ARE YOU HIDING FROM and why can't we can't we get in touch with corp if there is nothing to hide? I have been with this company almost 4 years and since they've joined teams with BILLMATRIX, it has been a tailspin. If they continue with BILLMATRIX, I will not renew my contract in December.
Nancy Royal from Fort Worth, Texas
June 21st, 2011
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What the heck happened??
I have had Green Mountain Energy for the past 5+ years at two different addresses. Up until recently everything had been great. My recent experiences have been terrible, extremely long hold times for customer care 20+ minutes. They changed the online portal and the function to reset your password doesn't work. Something must have happened....wish I knew what it was. Had to change service providers due to this shabby performance - wouldn't recommend unless they can return to service levels of the past.
Robert from Dallas, Texas
July 1st, 2011
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The longer you've been contract with Green Mountain Engery, the higher price you get. Do I need to say more?
One of the Green Mountain Engery Customer from Texas
July 15th, 2011
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Excellent service, high price
Really overall is quite good. The question is "do
you want to may significantly more for green
energy, and better service?" If yes, it's a good
buy. If no, then it is over priced
Frank from Dallas, Texas
July 30th, 2011
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Poor service
When the website goes down, you can't make a payment. Customer services does not believe you. You end up having to make add the 5.95 fee, or wait and pay some other time. This happened to me twice, the second of which I was unable to pay later because I was going out of town.
Steve Zach from Houston, Texas
August 5th, 2011
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You're not saving the planet with Green Mountain
Green Mountain Energy only sells the same 'dirty energy' available to the rest of the power grid - absolutely NO effort is made by Green Mountain to actually delivery any 'green energy' to anyone's home. You might wonder why your neighbor and you have power from the same lines going into both your homes and somehow you have 'green energy' and they don't... At the end of the year they purchase something called a Renewable Energy Credit (REC) which represents that at some time in the last two years some green energy was produced somewhere in Texas but does not represent that even a single electron actually made it into your home and would still have been produced whether you signed up or not for higher electric rates. These REC's are dirt cheap right now costing a fraction of a cent per kilowatt hour and resold at very large markups to those thinking they are actually helping protect the environment.
DM from Austin, Texas
August 7th, 2011
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15.712/kw
Ridiculous. We are shopping around, can't believe we didn't even look at our bill during the hottest summer on record to compare rates. 15.712/kw is INSANE!!!!!
Anonymous from Dallas, Texas
September 22nd, 2011
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horrible service-escalated rates
horrible service-escalated rates....customer service was not very helpful
J. Lowe from Arlington, Texas
October 9th, 2011
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poor customer service
Payments sent 15 days prior to the due date - payment held past due date by company resulting in late fees - push was for auto pay when complaints made - once registered mail used payment recorded and cleared prior to due date and no late fees occurred from then on.
VALERY from Texas
November 16th, 2011
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Disconnected & Billing issues
My services were disconnected yesterday when I got home for no reason at all! The customer care department stated that there was an move out order placed on my account, which is not true my contract was up on the 20th and I didn't renew yet because I'm moving and wanted to make sure that they service my area first. I called to see if they did service my new address and I was told yes, however I later found out by Garland utilities that they didn't. I stated to the rep at least 3 times that I just wanted to confirm, that was all I was doing. The level of customer service I received was terrible! I'm 7 months pregnant and had to sleep in the cold and maneuver through my home with no electricity for me and my family which consists of two children ages 4, 5 and my husband. My food in my fridge is bad now and Green Mountain could care less.
DRY from Dallas, Texas
December 28th, 2011
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Green gone wrong
Green Mountain Energy has very poor customer service and takes advantage of their customers. I would not recommend them to anyone and urge their customers to switch.
Anonymous from Dallas, Texas
January 12th, 2012
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customer service sucks!
For no reason I was denied for a renewal , after my 12 month ended.I always paid my bills on time, so I dont understand what the problem was.Anyhow, I shopped around and got a much lower rate with a different service provider! Green Mountain Energy lost a customer!
Ross P. Martin from Arlington, Texas
February 22nd, 2012
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Very noble but expensive.
It's too expensive. I lived in a 540 sq foot efficiency apartment and even
when I was away from my home and not running my air conditioner, my
bill was almost $100.00.
Really!
no from Webster, Texas
April 26th, 2012
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Billing Nightmares
Green Mountain was easy to set up, customer service was nice, electricity bills were decent, and I had no problems until Spring of 2011 when the billing nightmare began. My bills during the winter had been extremely low - which I associated with being out of town and never turning on the heat. In March of 2011 I received a bill for $600. Outrageous. I lived in a 1 bedroom loft that was about 500 sq ft. After calling and being put on hold about 6 times someone came back and said "We've been estimating your monthly bills since you began service in June of 2010. This $600 charge is for all the past due amounts that you never paid." If that's even true, shouldn't I have been billed the following month for overages the month before? After spending 3.5 hours on the phone and getting very frustrated because no one understood simple accounting, they decided it was a "computer glitch in the system" and the computer was showing that I had never made any payments at all and the $600 bill was 9 months of bills rolled into one. So the bill was righted and I only had to pay for February usage... Until April's bill came saying not only did I still owe $600, but they were charging late penalties (for bills that I had already paid) and adding on my March bill to my new total - a whopping $800+. All in all, GM has more "computer glitches" and misunderstandings than any other service I utilize. I would not recommend using them unless you don't care how much you are paying for their service.... which is incidentally not truly "Green." All electricity comes from the same grid - they just pay to own a few wind mills and call it green. Basically, they support renewable and Green energy and you pay a premium.
Devin Summitt from Dallas, Texas
May 31st, 2012
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FALSE GIFT CARD PROMISES
This company gives you a false belief that you will receive a 100 dollar visa gift card but they fail to explain all the red tape and numerous ways to avoid giving you that gift card. Best to get out before your promotion ends because your price will almost double.
GOOD CUSTOMER from MANVEL, Texas
July 24th, 2012
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$20.00 every time they MAIL out a disconnect notice!!!
I've had Green Mountain for over a year haven't had any problems until recently. I logged in to pay my bill and it showed a current balance of $230.00 for my 1 bedroom apartment. I called and the customer service agent told me I was being charged for 2 disconnect notices. I told her there was a mistake, that my electricity had never been disconnected. She went on to explain that they charge $20 just to mail out the disconnect notice and since they don't have a grace period the notice can be mailed out at anytime after the due date. Meaning, they can mail out a disconnect notice if you are late even by just a day or two and you're out 20 bucks. She said it's in the contract. I told her it might be, on the back of page 16 in small print, but I did my contact over the phone and I was not told about it. Check your contract and billing history. There's a good chance you have paid the $20 charge too. Then spread the word so people can avoid this company.
Denise from Carrollton, Texas
August 16th, 2012
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scamming scum
I had green mountain for a few months, since that is who my complex recommended. Moved out almost 4 months ago. Called muliple times to cancel, yet they keep saying they don't have.it in the system that I called in. Last months bill was $170, but after calling the complex found out no one has moved in yet. How is it possible for an empty apartment to rack up $170 in energy in one month. I keep calling corporate to talk to someone and as soon as they say they are transfering ne to a manager they hang up on me. Taking.my case to military lawyers. I hope you burn in hell green mountain Energy
cristl from Webster, Texas
August 23rd, 2012
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Wort customer service EVER
This has been my most frustrating experience with an electric company. Having moved various times and being pleasantly pleased with my previous company, my new apartment complex had a contact with Green Mountain and so I was forced to have them. Customer service was always terrible, my billing statements were always incorrect and never properly updated after having been "corrected".
Jisel from Fort Worth, Texas
September 26th, 2012
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n/a
Prices per / KWH are higher than all others after the initial rate cute to get you to sign up.. If this is really a Green Energy company and they are getting all kinds of Fed. and State Green Energy Tax Break and grants then why are their prices so high????? Only one answer and it's not a Green energy answer - GREEDY ENERGY COMPANY.
Richard from Houston, Texas
October 1st, 2012
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Tired Everything....
My grandmother is with Green Mountain... 73yr old lady with a heart disease in and hospital... so I happen to check her mail to help with bills and I came across a $1300 disconnection light bill... so I contacted them ASAP to see if there was anything to stop the disconnection. Talked to an agent she said no...no payment plan...but I could get a 7 day extension to come up with$1300... they gave me a million churches that will help pay bills which none aid thy did... I called about 10 times begging for a deferred payment plan...they said NO EACH AND EVERY REP I TALKED TOO.. so I tired to get a new company at the last minute and I was told there tch hold on the account.... read about switch holds it stated you must be offered a payment plan Green Mountain denied us from a payment plan... What is left to do?
Mon from Balch Springs, Texas
October 28th, 2012
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Unjustified extra charges on the bill
Green Mountain Energy is a scammer and a terrible provider. Their rates are a scam.I pay my bills every month, but if I'm late 1 day Green Mountain Energy charges $20. The rates they advertise are low because they depend on charging customers extra fees for no reason. They allow very little time between sending the bill and the due date for payment. By the time I get the bill, I have only few days to make the payment. Their rates end up being 25% higher due to late billing, early due dates and consequently extra charges.Green Mountain Energy is a terrible provider. I am switching after only 6 months. I can't wait to get rid of Green Mountain Energy.
Alper Yetil from Houston, Texas
November 8th, 2012
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Stuggling to Pay your Bill's, Don't Sign Up with green mountain energy
If you are struggling to pay your bills each month, green mountain energy is not for you. If you need to change your due date, they cannot do it. They will advise you to call the service provider in your area and ask if they can come out and read your meter around the time you'd like to receive your bill each month. Good luck with that......Also, If you are unable to pay your balance in full, they will set you up on a defferred payment plan. But, You must make a 25% down-payment from your current bill in order to be placed on the deferred payment plan. And, if for any reason, death, flood, etc......, a few months later, you need to redo your payment arrangement, YOU ARE NOT ALLOWED! They will only accept a new payment plan 60 days after you have defaulted on your current payment plan. Which means, you will be required to PAY YOUR BALANCE IN FULL or you will be DISCONNECTED!Get the facts, research it, confirm it, and Good Luck.........
Struggling from Richardson, Texas
November 19th, 2012
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Disconnection Notice Immediate
I was late by a couple of days because I had signed up for ebilling but no one sent me an ebill. I called to try and get this figured out but there was no getting out of the $20 disconnection notice and the $4 charge. I'm looking for a new energy company right now. It really pisses me off when companies jerk you around like this.
Bryan Hicks from Dallas, Texas
November 27th, 2012
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4 year customer now regrets hearing the name
Green Mountain Billing with an ABACUS - DO NOT USE GREEN MOUNTAIN ENERGY!!! One bedroom apt. bill runs between $130.00 - 210.00 consistently with only two of us living here both at work all day 5 days a week. A/C and everything else switched OFF while we are gone.My wife and I have been with Green Mountain for about four years. Never a problem to speak of, paid the monthly bill every month in full, rarely had any billing issues that could not be resolved....UNTIL NOW! In Oct 2011, we moved from one Apt complex to another less than than two miles apart in the same city. I called from work to set up the transfer to our new apt. I did not have the unit number with me so I called my wife, asked her to call GME with the correct unit # and finalize the transfer process. BIG MISTAKE!!!! Instead of transfer, they set HER up with a whole new account, sent me to collections that is now reported on all three agencies. This little sly move is now affecting our mortgage rate. I tried talking to several Green Mountain reps including "SUPERVISORS" who all said "there is nothing we can do" and "pay the bill and the derogatory account will drop off your credit in 7 years"....WHAT? The bill is only $89.00...I am STILL a customer a year later after THEY said I didnt pay. That new account they opened...is PAID EVERY month by ME....So I asked again, do you see the last month at the old address? She says yes. Do you see the FIRST month at the new address? She says yes. Do you see the problem? She says no. OMG!!!! Here is a hint...WE MOVED!!! I asked for TRANSFER of service not disconnect. My wife gave GME the new address, GME gave her a new account....YES she was listed on my account as an authorized...whatever on the account.I paid the $89.00 to the collections company. Now I have to wait 10 days to verify the derogatory report has been deleted. What this also means is, we have to wait 10 days more so my lender can verify the correction on my credit so I can get the better mortgage rate. Lets not forget, I still need to move...Guess what I will be doing different. I am SOOOO disappointed.
J. David Kile from Rockwall, Texas
December 7th, 2012
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Disapointed!
I am a big supporter of a clean environment, which is why I chose Green Mountain for my business. Things went great until it was time to disconnect. I called them on the last day I was leasing the building and told them I wanted to shut my service down. They said they would do it. A few weeks later, I received a bill for several days after that. When I talked to them on the phone, they claimed that I never called them in the first place. I tried to talk to supervisors and everything else, but nothing would fix the problem. I asked "what if I just refuse to pay it out of a sense of justice." The responded that they would mess up my credit. Well, now here I am about to hand over money to them that they don't deserve. I feel like I am being robbed.
Cody from Houston, Texas
December 12th, 2012
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Caution!!
Switched without my consent. The sales person at the grocery store assured me that they would call me with more info. Instead I was told by my old provider when I called in that my service had switched. Luckily I was no longer under contract or I would have gotten an early disconnect fee. Spent close to 10 hours on the phone trying to figure out what happened and trying to have the switch undone with no luck. Just read the reviews. Horrible HORRIBLE company. Buyer beware!!
Justin H. from Waco, Texas
December 13th, 2012
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Balloon charges
This company is not truthful. I was hit with a huge balloon payment after signing up for the levelized billing. BEWARE!
Patty Ruland from Galveston, Texas
December 19th, 2012
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Drama!
I was checking rates since my contract would be up at the end of next month. I did an online inquiry for rates and an order was placed. Nowhere did it ask when I wanted this to happen or even what my rate would be. I called and they told me it wasn't approved or denied yet so they couldn't cancel. Call back in a couple of hours. I did that and find that service order was already sent to AEP to transfer service today! Can't cancel it until they process and change service. Then they can switch me back to my old provider. Lady told me that happens often. So I called my current provider and they said that it happens frequently with this company. So now I get to endure drama because I was checking rates! Never again! Beware of this company. Way shady if you ask me.
Stacy from Corpus Christi, Texas
January 21st, 2013
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Horrible Customer Service
Let me first say, I've always been a fan of Green Mountain. I think that keeping the world green - especially through energy is a great agenda! Customer Service is number 1 in my book regardless of price. I hadn't received a bill in over two months, spoke to and emailed several customer support agents to ask where the bill was. I checked my online account continually but still have a $0 balance for over 50 days. When I finally got the invoice there were two bills combined into one due in the same amount of time as if the bills were on time. This was over the months of November and December so you can only imagine the price of winter heat for 2 months. After an hour long conversation with customer service they told me it was MY fault for not just paying to my account without a bill, which would create a "credit". And would not change the due date of either bill without setting up a payment plan that would require me paying every 5 days. There was no responsibility of wrong doing on the part of Customer Service for not sending me a bill - the blame was placed solely on me.Customer service was very friendly, but completely unhelpful. No special offers, no loyalty even though I have paid my bill on time for 2 years at separate residences. Needless to say I will not be staying with Green Mountain and will be very very hesitant to return or recommend to people living in Texas
Rachel Lynn from Dallas, Texas
January 22nd, 2013
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crappy service, extra fees, never know what ur accually paying
i first heard about this company b/c of a rep coming to my door, was told how great the company was about how there is no fees associated with changing companies if i was for me to call him personally. my first bill came and i was immediately surprised when i opened my bill to find out that i had been charged a fee to change providers. I tried to call the guy surprise, surprise no answer. So i decided to call the company and there i talked to a lady and was told that he was miss informed and that i would have to pay i am a really mellow person , so reluctantly i paid the company . I was told that i would be paying $75 with no fee for payment. I continued for a few months paying my bills on time , but his past month could not pay on time so i asked for an extension they gave me one but i go to check my bill online and to my surprise not only was my last payment not posted but the initial payment i sent for the $75 was not showing up as $75 but as $69. i called the company and demanded to know why i was not credited the full amount and why my previous payment was not shown. The person i talked to said that the difference in the charges was a fee, and that it will be showing the payment today , and on top of that they were putting a lock on our meter so we cannot change company till we pay them everything it says we owe them witch is almost 200 over what my bills actually says, till it shows all my payments. i rechecked the online site after i talked to the lady and miraculously the payment appeared it really made me wonder if i had not called would it have showed on my online statement or not. DO NOT TRUST THIS COMPANY !!!!!!!!!!!!
n/a from Channelview, Texas
February 11th, 2013
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Billing problems and poor customer service
1. some months, no bill would arrive. I have never had issues with any other of my monthly bills, so not a postmaster issue. Customer service was horrible as they would tell me each time I called to complain that they would "fix the problem" - then I would not get a bill and then a cancellation notice. After three times battling them over this, I switched companies. I strongly urge folks to avoid this company until they get their act together on billing and customer service. There are MANY CHOICES OUT THERE!!
A. K from Houston 77059, Texas
March 16th, 2013
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POOR SERVICE!! Disconnected my lights after wanting to switch back to pervious company!
I was initiall impressed with their pricing but I guess that's suppose to make up for their incompetent staff. I switched from Dynawatt and upon dealing with Green Mountain Energy I decided to switch back I was still within my grace period. After telling them I wanted to switch back, Green Mountain Energy put in move out request and had my electricity disconnected!! And They claim to have no idea how this happened!! Couldn't turn electric same day, over $250 food ruined not including medications. And all due to their error, I was told by many supervisors a rush priority order had been sent but when I called Oncor I was told nothing was submitted. This company seems fishy... I am so glad I switched back, hate I had to experience there poor service. I would rate them 0 if I could
Ebone Jackson from Arlington, Texas
April 8th, 2013
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Great plan, Poor service
My first bill was not sent to the address I provided as my billing/mailing address, hence much communication and complication to get them to remove the late fees and finally to get things sent to the correct address. At signup GME made a great offer of a Gift Card. BUT instead of them giving it to me after I met the qualifications, it took months of applications, phone calls and emails to finally get the gift card. Maybe they hassle enough so many people give up and GME doesn't have to ever release it. Last straw - my next door neighbor has just spent 6 days with no power because GME did not inform them there was another step to the payment they thought they had made, even though GME could see the payment on their system. I am switching in a couple weeks when my contract is up. Disappointing, but I can go Green with someone who will also provide better customer service.
BeBe from Plano, Texas
May 20th, 2013
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horrible
if i could give a 0 out of 10 i would... every time i go to my local grocery store i have to run to get away from them trying to sell me service at the entrance. my kids are both in the basket screaming one day and this lady will not leave me alone. my service with txu is about to run out so i figured id go check it out. i asked for a pamplet to look them up online as i didnt have time to fill out the form she showed me because my kids were having a fit but she refused to give me the pamplet. she then asked my name and started filling out the form with my name even though i told her i didnt want to. so she gets to the part where they ask for your social and i refused. she got pretty aggravated with me when i kept refusing because i knew that she was filling out an application or else she wouldnt need my social. i kept refusing and she was getting more mad. finally she left me alone and gave me a slip showing what i filled out and i left... a few weeks later i get a denial letter in the mail stating that they needed more info from me to complete my application -_- ... not to mention i have been with txu for a year paying .8 per kw and green mountain was .10 per kw and the price wasnt locked in for any amount of time. she had even set up a switch date to switch over my service without my permission. they are a scam and next time i go by the table and she tries to flag me down im going to be rude and keep walking.
lindsey from Baytown, Texas
May 25th, 2013
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Customer service? More like customer avoidance
These people seem to think that we owe them something. I ordered my free nest and was told I'd have it within 7 to 10 business days. 7 to 10 business days later, I get a notice stating that it would take 45 days. I call and they tell me 30 to 60 days. I tried calling the number listed on the website as this is the number allegedly for corporate offices. To my surprise and dismay, the number is bogus. In the meantime they increased my rates before I even get my free nest. They email me back telling me to call Nest, I did and Nest tells me that I need shipping or order info. I call Green Mountain and they tell me that they won't give me the info until my contract takes effect. Hello? My contract took effect the second they increased my rates. This constitutes fraud. I'm calling my attorney to file a suit against them. I'm also going to file a formal complaint with the Public Utilities Commission of Texas. They chose the wrong guy to pick a fight with. Their customer service is a joke. Their customer avoidance department is spot on flawless.
Adam from Bedford, Texas
June 20th, 2013
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Very Poor, Disorganized Customer Service
I called to have my power disconnected because I was moving. They confirmed the cancellation date. I continued to be billed past the cancellation date. I called customer service, spoke with three different agents, and then finally a supervisor. (2 different phone calls, total wait time and call time over 30 minutes) The supervisor then went and pulled the phone call from when I initially called to cancel service (HA! Unbelievable). She came back on the phone and confirmed that I actually did call to cancel service. She then put me on a 10+ minute hold to "recalculate" my prorated bill. When she came back, she apologized, and then asked me to hold again so they could calculate the appropriate taxes. After being on hold for long periods, and calling multiple times, they reduced my bill to the correct amount (something that any reputable company would have done in 5 minutes the first time I called with the first agent!). I don't write reviews. The only reason I decided to do this is because of the condescending attitude of the agents I spoke with. They repeated themselves over and over stating "again sir, you should have called back to confirm your cancellation." What? After they confirmed the initial cancellation, why would I call back to ask for confirmation again? And they repeated "Again, sir... you should have called back to confirm everything." Wow. I couldn't believe what I was hearing so asked to speak to a supervisor multiple time. After almost an hour and 2 phone calls over a two day period, my bill was reduced by $30... probably not even worth it. Unfortunately for Green Mountain, I will not be using their service again...
Mike from Houston, Texas
July 18th, 2013
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No No No
I signed up with GME because of the low prices and green energy. I paid my first bill and it was a great amount and no hassles. For my second bill, I got laid off and had trouble paying it. Just for them to send you a letter to tell you they will disconnect in a couple of weeks is a "Processing Fee Notice" of $20 plus additional late fees added. I was able to find another job and pay my past due balance but because I paid it close to the "disconnect" date they charged me a "Disconnect Order" fee $25.00 and a "Reconnect Order" fee $15.00. (my service was never shut off).This company may offer great rates but they make up for it in Fees. I paid my bill in good faith but could not keep up with their fees. $20 just to send you a late notice? God forbid you ever get behind with this company, they have no compassion and will not work with you. Make sure to get rep ID #'s. They also conveniently forget to input conversations and agreements in the system. I am making it my mission to inform people of how horrible this company is and I will not stop until I have told as many people as possible. Thank you.
Marie from Houston, Texas
August 10th, 2013
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Price Gouging in the Summer
Recently my wife and I noticed that our bills have gone from $60 a month to $150 a month for no reason. All we can guess is that because it's a Texas summer they raise their rates because they know people are forced to use more A/C. We live in a small apartment and aren't using any more energy than we did during the winter, yet we're paying double. This company is a ripoff to the highest degree and they're never clear about what they're charging or what you'll be expected to pay. This is horrible customer service and sticking it to people who are struggling enough to get by. Very disappointing and dishonest.
Austin from Arlington, Texas
August 15th, 2013
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Never AGAIN
When I first signed up for this service at a HEB store I signed for a rate I NEVER saw. It was the beginning of summer when I got my first bill. The rate was 3 cents more per kWh. I was told bu customer service that since it was summer my rate would be higher (the sales person never told me this) . Well, winter came and it never went down to the rate I signed up for.. I was then told to enter in a contract which I did. Now a new problem. Twice I was a day or two late and I was automatically charged a disconnect fee of $20.00 plus a late charge fee. I did not know I was late until I got the disconnect notice and my bill on the same day.. I called to inform them that I never knew I was late, why did I have to pay for a disconnect notice. I was told that it is automatically generated if you a late one day!!!!!I
Dee Bowers from Pearland, Texas
August 21st, 2013
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Very poor service & billing
The accounting practices of this firm are awful. Customer service is bad. Someone else's account was combined with mine, the bill was enormous. I live in a tiny space & am gone a lot--there is no way my bill should be this high. But also their accounting is very strange in that I was also being billed twice a month instead of once a month. There is no notice as to whether you're on a contract or not. Customer service does not spread light on any issue--in fact, they darken it!
aptelectricconsumer from Irving, Texas
September 2nd, 2013
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no notice and no help
They didn't give us notice that our contract was about to end. After 2 months of being switched to the month-to-month plan, we asked if they could switch us to a new plan and give us some sort of credit or retroactive rate. They said they could give us $35 but the rate would stay the same until the end of the billing cycle.....3 weeks away. They would make 10 times that on our rate over the next 3 weeks. No thanks
John from Waco, Texas
September 16th, 2013
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No No dont go for this
This is the worst company with poor customer service and billing is worst, I used green mountain for 6 months and had lots of billing issues so I changed to Reliant which so far I like it.
eperad from Cypress, Texas
September 18th, 2013
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I would not recommend them to my worst enemy
I can admit that their customer service is great. I always get an answer when I call. I am very big on customer service. Their pricing is ridiculous!!!!! When I called to get answers, the ladies and gentlemen were really nice but were never on the same accord as to where and why I was getting the bill I was getting. Ive been sent a bill twice a month four times. I will be disconnecting with them and moving to a better company.
J. Landers from Killeen, Texas
September 18th, 2013
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I thought they were supposed to be less expensive and green
We joined Green Mountain close to two years ago. Our bill has jumped from the $150-180 area in the past two months to the $270 area on average. Funny, this happened while my wife and I were gone for 6 of the 8 weeks of July and August. I was also gone for another 10 days this month and the bill is tracking the same. This seems irregular to me as we turn off our air, unplug appliances etc and perhaps they are so GREEN they are charging us for other's usage - making sure everyone gets the same treatment even though we have used a fraction of the energy. Very sad and we are planning on getting rid of them as soon as we can.
Kosta Velis (Twila Huso) from Houston, Texas
September 26th, 2013
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Don't fall for the trickery!
I should have stayed with TXU. I switched over to green mountain because some door to door guy convinced me that I could get a better rate, and I loved the fact that I'd be saving the environment. He asked to see my current bill and noticed that my rate was at 11 cents/kWh and he could get it down to 9 cents and that I could keep that rate. Over the next few months, I did not notice but my rate jumped all the way up to 16 cents/kWh! Please don't fall for the same thing they promised me!
Kelly from Killeen, Texas
October 7th, 2013
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company is a joke
I can not wait till my year contract is up with this energy company. I have never been ripped off as much as I have with them. I travel A LOT. So, I never have time to look at bills. I have never seen a company that charges $20 to send a reminder notice. I don't ask for reminder notice! Then they turn the power off on Fridays which leads you to request priority connection. Who wants to go the entire weekend with no power? No one! They have lots of hidden fees and I live in a 1 bedroom apartment and barely at home but my bill is always $150 and up. This month it is $198! Let this nightmare be over!
ann from Houston, Texas
October 9th, 2013
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Billing is horrible! explanations provided are ambiguous! 1 day's payment default attracts huge charges! quite inconsiderate for consistent customers.
poor! i will not recommend this provider!
Larry from Dallas, Texas
October 12th, 2013
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The worse utility company I have ever dealt with, NEVER AGAIN.
This is the worse experience I've ever had with any utility company in the 18 years that I have been with . I have only been with this company for 9 months and boy was it a beating dealing with all the departments of this company.On three different occasions I was told that I haven't paid my bill, one of those times my electric was shut off over night due to non payment. In actuallity I did in fact make my payment but somehow it was sent to another account, from what Green Mountain Energy told me. I went back and forth for bout 3 weeks with Green Mountain Energy and my Bank of America(tracking department) several hours on the phone and couple of faxes and emails until finally Green Mountain energy found the funds I had paid. ALL OF THIS WAS GREEN MOUNTAIN ENERGY MISTAKES. All the funds were taking from my Bank account from Green Mountain energy on all three ocassions. On the last occasion which just happened today, again they're saying i haven't sent my last payment to them. I haven't had them as my utility company for the past 2 months andagain the same thing is happening. I've spoke with 2 customer service reps, one which was very rude, and a supervisor, was told it would go to collections.if i didnt resolve this matter. I told them there's no matter to solve on my end, you need to solve the matter on your end.
George from Arlington, Texas
October 23rd, 2013
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Frustrating
I had Green Mountain for years and never had a problem until I disconnected my service and they sent a 5 or 10 dollar charge to collections because my automatic bill payment was cancelled (by them) right before I had a final charge on my account. I was very frustrated with GM for sending my little charge to collections instead of simply calling me. I paid the collections and an extra 7 dollar fine, thought that it was all over. Then I bought another home 6 months later and decided to give them another chance. I called them up and they said I couldn't sign up for service until I had disputed my 3rd party collections. Seriously? Your mistake that I had to pay for, and your customer service that couldn't call me up and tell me I had a charge, and now its my job to call the collections agency and dispute the charges?Nope, sorry. I've already done enough on my end, GM you need to own up for your mistakes. If you want returning customers you need to treat them better.
Todd from Houston, Texas
October 24th, 2013
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Terrible service and no appreciation for loyal customers!!!!
I've been with Green Mountain for almost 8 years, never complained about higher rates because I felt the trade off was worth it. However, being overcharged for months and not even trying to reach us directly is in my opinion their way of stealing!!! This is the kind of treatment we get for being loyal, good paying customers. My bill more than doubled and they were going to continue to have us pay sky high rates while they sit quietly. If you claim to help the environment, how about helping the hard working families that support your efforts. Your Customer Service staff were rude and don't give a flip about customers including the supervisor I spoke with. I don't care if there are notifications sent on the bills, you still have a responsibility as a service provider to ensure your customers aren't overcharged. Pathetic!!!
Sabrina from Pearland, Texas
October 28th, 2013
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Worst ever company i have ever seen,very very poor customer service
I moved into Texas recently..and ordered for connection with this company.They were supposed to put connection at my home last week but they did not turned up..even no calls,no mails When i called they said there is some identity concerns and call equifax...i called equifax and they confirmed..there's no issues with my profile and never ever i had issues as per them..my account been never freezed..and provided me a number where green mountain can call and check the same.I passed on the number to these guys.....still they did not call and everytime they say me same answer...their IVR menu itself is worst and customer care is worst they never respond u on time..never return back call...unneccsarily torture you menatlly...i am exhauseted and finally cancelled my plan to go ahead with them.,I would recommend everyone avoid this company.....they do not know customer service....and never ever follow their committments,never return call even they say they will call. never ever gonna with this company in future.neither gonna recommend
Shyam from Dallas, Texas
October 29th, 2013
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Green Mountain Energy the WORST service provider ever!!
We've been faithful GME customers for quite a while. A few months ago our electric bill more than doubled. We couldn't figure out the problem, called several maintenance and repair companies out to check our AC and other appliances but they were all good. When we mentioned this to our neighbor they asked if we had GME for our electric co. We replied yes and they told us GME have moved them from a set rate to a month to month plan with no notice and the same thing happened to them. I immediately called them and after a representative took 30 minutes to figure out that they had moved us to month to month and our rate was 17+ cents per Kilo! No notice was ever sent to us and we keep meticulous records. I asked for a supervisor and after a 20 minute wait a supervisor identifying himself as Sergio took the call. I explained the situation he quickly told me the bills we were sent were correct, we needed to be more responsible in managing our bills as he was with his bills, and that there was nothing he could do for me. I asked for a manager and Sergio told me he couldn't give me a manager name nor get a manager on the line. I asked why I need to wait for a callback he said their managers were busy doing other things. Well, needless to say I've received no call from a manager.It's interesting to note all of the small reposes from the GME employees in these reviews. None of them say anything but call us so we can investigate! Hello, that's what I was trying to do. They do not care about the customer and they'd rather steal or price gauge you and have you leave than take care to keep good customers.
Terri Meaux from Pflugerville, Texas
November 4th, 2013
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Billing and customer service NIGHTMARE.
I have never in the last 6 years of paying my own electricity had to speak with a company after signing up with them. I had Green Mountain for 6 months and spoke with them close to 20 times. As soon as I signed up for their services I also enrolled in automatic bill pay and even received a confirmation email. Three months later, my power gets shut off due to non-payment and I had an unpaid balance of almost $500. I live in a 658sqft apartment. That is unheard of. I had to get on a payment plan at that point to pay my balance off. I signed up AGAIN for automatic bill pay thinking maybe I set it up wrong the first time (even though EVERY bill of mine is set up as auto draft, and I have never had any problems). And AGAIN I get a notice saying that my services are going to be shut up due to non-payment. This happened 3-4 times. Each month my bill was averaging around $150-$200. FOR A 658SQFT APARTMENT. Every time I called to speak with customer service, they were rude, uneducated, and tacky. I called to get a late payment taken off my bill (because I had tried setting up the auto draft several times, and it was their system having the issues), and a SUPERVISOR told me "well you have already switched services, what do you expect me to do for you." I switched to Reliant last month and my bill was $75. It makes me sick that I stayed with them as long as I did. But once they got me locked into the payment plan for the $500 invoice, I had to stay. I tried switching as soon as that happened, and Reliant said Green Mountain had placed a hold on my account until the balance was paid off. STAY AWAY PEOPLE. Seriously. Biggest nightmare and so much wasted money.
Wendy from Dallas, Texas
November 5th, 2013
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I WANT TO FILE A LAWSUIT...GREEN MOUNTAIN IS THE WORST COMPANY I HAVE EVER DEALT WITH.
I'll keep this short and sweet. Here are the numbers from my last bill:17.6 cents per/kwh (Yes you read that correctly, it was 13.7 last month but I intentionally used less energy this month. In doing so, and because I didn't use 1000 kwh, they increased my rate 4 cents/kwh. Angry yet? Yeah I was too, but I'll continue cause it gets better.)$112.73 - Base charges and electricity used$20.00 - "Disconnect Notice Processing Fee"$25.00 - "Disconnect Order Processing Fee"$15.00 - "Reconnect Order Processing Fee"$10.82 - "Adjust - Late Payment Penalty"$20.00 - "Disconnect Notice Processing Fee"That's $90.82 (nearly as much as my entire bill) in "fees"...Now, if you call and ask about the fees, you'll get what everyone else here has already explained...shitty service, excuses, poor treatment, hang ups, and lots of anxiety. Do yourself a favor, stay as far away from Green Mountain as possible. They are as shady as they come.
Dave from Rockwall, Texas
November 20th, 2013
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Horrible company!! Dont do it!!
My service was interupted and I was told it would be restored in 5 hours took 36 hours to restore service. I called 7 times got hung up on 3 times. Finally got a manager who was extremely unsympathetic.I wouldn't recommend this provider to my worst enemy. This company should be boycotted from the state of Texas.
Ron Conley from Plano, Texas
November 21st, 2013
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Horrible Company and terrible Service
This company rips people off for no reason. I called them days in advance to allow them to give me an extension on my payment. They said it was completely fine and for me to call back at the agreed date. No additional charges will be added, since an agreement was made. Once calling back to pay my bill, I was told they added a fee of $4.00 PLUS a $20.00 fee for mailing a letter out advising of my late payment. WTF? A $20.00 fee for a letter? This is ridiculous. I never noticed my monthly bills and never took the time to open any of my prior bills. I wonder how many other people are being charged this fee! Customer service and their supervisor were unwilling to refund any fees, because no messages were left on my account. So because THEIR employee's DID NOT type in NOTES correctly, no fee can be waived. Their response, "Unfortunately, these fees are accurate, and we cannot waive any fee since no messages were left on your account. I'm terribly sorry about this, but anything else we can help you with today?"I guess their employee's never make mistakes..Chose your electric provider wisely!
Lauren C. from Dallas, Texas
November 22nd, 2013
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Green Mountain billing problems
After almost 5 years as a GM customer with automatic payment from the same bank account, I received notice on my August bill, that the draft was returned and late payment and returned check charges were applied. When I called, I was told that the bank had rejected the draft. It turned out that GM or their billing service had somehow changed one number on the account, so it was drafting a non-existent account. After this continued for three months, after many assurances from GM that it was fixed, I was told that the billing service provider has locked my account and will not allow a draft until I go to my bank and get a statement on bank letterhead that says my account is legitimate and provide the routing number and bank account number. I will instead just change to another company.
Richard Hoffman from Houston, Texas
December 3rd, 2013
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Never do business with this company!!!!!!!!,
Six months after signing up on line with Green Mountain and choosing the convenience of autopay, my daughter was contacted by her apartment complex that she owed over $500 in electric charges. Green Mountain had been billing her account for the wrong apartment. When they were contacted, the rude customer service agents, who really did not give a s____, told my daughter it was her fault and refused to refund the payments pulled from her account for the first 6 months. I contacted them personally and was told there is nothing we could do about it and that they would not refund a dime. In my neighborhood we call that grand theft.Do not do business with this company, they are frauds and will rip you off.
Scott Windle from Dallas, Texas
December 11th, 2013
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Terrible Rates and Terrible Customer Service!
We had the worst experience with Green Mountain Energy. Our rates were through the roof, constantly changing. It was impossible to keep up with. $0.17 per kWh on our last bill was enough for us to consider other providers. Customer Service from Green Mountain was terrible. Completely unintelligible, and no interest in helping understand our bill. We tried to pay our bill via the phone and there was an error with processing. Instead of calling us back to let us know our service would be disconnected, they just disconnected our service with no warning. When we called back, we were told we had to pay a $20 late fee AND a $15 reconnect fee. Instead of reconnecting, we signed up with TXU and had electricity within minutes and a flat fixed rate that, in looking at our usage, saves us nearly $100 per month. We will never use Green Mountain Energy again and certainly wouldn't recommend anyone to do so. If you are into them for their use of green power, just note that the other providers offer those options as well.
Amanda from Fort Worth, Texas
December 17th, 2013
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Dr. J. Harris
This has to be the most incompetent, unworthy energy company around. There customer service is the worst and they will actually shut off your service for $29.00!! It is guaranteed they will not be in business or bought out within 5years. QUOTE MY WORDS!!
Dr. J. Harris from Houston, Texas
December 18th, 2013
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Worst Most Awful Company in the World
They are the absolute worst company for energy ever. I have used multiple providers over the years and I have never encountered such a horrible company. The custome service is atrocious and they will steal money from you at every turn. They charged me over six months of energy for an apartment that was not mine and refused to repay the money they stole from me. They launches an investigation but couldn't find the proof when I asked to see it. The same thing happened to other people in my paper meant complex as well. Don't trust these people or you will regret it!
Alissa from Dallas, Texas
December 18th, 2013
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Jacked up prices
This is probably the worst experience I have had with an energy provider. Run away from them and don't look back. Nov is supposed to the non - peak period and I was charged 16c / kwh. I'll leave a review on yelp. Everyone needs to know about them. The apt front office recommended them. Maybe they get some kickbacks.
V from Irving, Texas
December 19th, 2013
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DO NOT RECOMMEND GREEN MOUNTAIN!!!
I been with the company for a lil over 2 years and have been always received monthly bills getting higher as the time goes by for some reason a guy had told me I was paying too much w/TXU and would start me at .9cents so now I receive a bill for $600 and something cents compared too last month of $198 this is a rip off....... I don't know what to do other than change company but who would afford that much in amonth not only that but 6 days a week no one is home till late at night and everything is off no central heat on no lights. So I pay .15 per KW SO DAM MUCH
Lizzie from Fort Worth, Texas
December 20th, 2013
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Will rip you off!!
Used from July to Dec 2013..DO NOT USE GREEN MOUNTAIN ENERGY UNDER ANY CIRCUMSTANCES!! I was suckered in because it was the only one offered by my apartment complex. If that is the case...look for an apartment someplace else. Seriously...my first bill was low, then I started getting $300 dollar bills on a 800 square foot apartment! Then they wouldn't cut off my service, even after several emails! Use them at your peril!!
Andrew from Houston, Texas
December 23rd, 2013
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too good to be true
Have been 7 months since I signed up and the price its going up too. When I order the service the customer representative told me about the month to month being at 7.8 cents ok I ask how much it can change? And she told me that it hasn't go over 12.0 cents in the last two years and anyways I can change it if I don't like what im paying.ok doesn't sound bad so I signed up right now after 7 months every month it just goes up around 1.5 cents right now its at 15.7 cents and my bill its 240 dollars this month in a small apartment and after being on vacation for almost two weeks during the billing cycle and I wasn't at the appartment and everything was shut off. Why I hasn't changed yet? Because im too busy and waiting for the prize to go back to decent prize again but everything seems like isn't going to happen so im decided to change. Ive never make a late payments and I have never tried to contact the company and I doesn't need to I think I have a clear answer from them already. Thanks for ripped me off!!!!!!!
hector from Irving, Texas
December 29th, 2013
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AWFUL from customer service to corporate
I was a VERY loyal customer of GME for 14 months. I moved and chose to go with a new power company because my rates went up when I was changed to a month to month plan (without being informed). I called in to customer service and had my power scheduled to be shut off on December 2, 2013. They told me I was scheduled and then the phone was disconnected. I tried to call back several times and was transferred AND hung up on every time. On December 30th I got a statement for the ENTIRE month of December. When I called to ask they stated that in their records its stated that yes I requested the disconnect but since the call was disconnected it wasn't processed. Seriously? I was moving, why would I keep paying for the lights in a place I wasn't living anymore? How did I know it was scheduled for that day if I wasn't told? Did I make that all up? Apparently so, because they sent my claim to the disputing department. They called me today and informed me that I was responsible for the 70 some odd dollars for the light bill. For the empty apartment I hadn't lived in for a month. All because they hung up on me? I don't think so Green Mountain Energy. This is a terrible company with crap for service. If you're into being lied to, called a liar, and being overcharged you're picking a winner with Green Mountain. I'll tell everyone I know to steer clear of this company. Dirty rotten thieves.
Pat Harris from Webster, Texas
January 3rd, 2014
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Terrible! Do not recommend
Cannot tell you all the bad you will experience if you sign up with this company.
Cant wait till end of Feb. NO MORE bull from these greedy, un polite, greedy ...oh did I say greedy.
Melinda Laramore from Houston, Texas
January 5th, 2014
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THIS COMPANY IS BS!!!!
Green???? There is nothing GREEN about this company. The customer service is ridiculous. I have never had any issue with any company, I don't even write reviews but this company deserves to be eliminated. There is no way I would recommend it to anyone. There has been an issue on my bill for the last 3 months and they still can't help, the supervisors blame each other. F This I'm switching.
Anonymous from Laredo, Texas
January 6th, 2014
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Absolutely terrible. Do not do it.
We have a 700 sq. ft. apartment. There are only 2 of us living here. We were out of town and had our air turned off for a week and a half in december. And our bill is $206. Yes, $206. Will be switching companies and hope this one goes out of business.
Courtney from Dallas, Texas
January 12th, 2014
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Bend over here it comes
Been with this company for 10 years. At the 10 year mark they jacked my bill up 3 times more than usual with no warning. DO NOT USE THIS COMPANY!!!! Did the calculations against a friend of mines bill and figured out these assclowns have gotten me for thousands. Its my fault for not keeping up with the current rates and now the bills are so high they cant be ignored. If you pick this company after all these reviews you deserve what you get.
Super Pissed from Spring, Texas
February 4th, 2014
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8 YEARS!!!
We've had Green Mountain for 8 YEARS and ive NEVER been so UNSATISFIED as I am RIGHT NOW!!! the variable average billing is a JOKE!!!! I get a call today to inform me we OWE $700 because over a YEAR we didnt pay total bill BUT I have copies of NEGATIVE balance bills because we OVER paid our average monthly amount! Instead of sending me a NEGATIVE balance how about you TELL ME we have a balance racking up!!! NOT EVER referring this company!
Ashley Watts from Dallas, Texas
February 7th, 2014
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Wish I would have stayed away!
I have only been a customer for 2 months and have experienced outrageous high bills! I live in a one bedroom 700sq ft apartment! Work all day and hardly home! No way I am using as much kWh as they are billing me for. I moved from a 1100 sq ft apartment in which my highest bill was $110 ! I hoped for a much lower electric bill once I down sized and unfortunately that has not been so. I miss my old electric provider (Coserv) wish they serviced my area. I have called GME to complain and explain that my kWh usage has never been as high as they bill me for, my routine hasn't changed, I am never home, everything stays unplugged, all lights off, I lower my thermostat, do as much as possible to save energy but I am getting bills for $200 ! For a 700 sq ft one bedroom apartment!! I unfortunately have 4 more months with them but will pay the fee to switch if I have to if these high bills continue. If you are in the market to switch, do your research and be cautious if your considering GME.
KJH from Carrollton, Texas
February 15th, 2014
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Highest Bill Ever
Highest bills we've ever had in our life. We had a 3K sq ft home and our bills were almost $900 in the summer and now we are in a 5k home, and AFTER switching, our bills are about $200 a month in the summer and $95 in the winter. We are very conservative and keep our home at 78 and never keep lights on unless needed. If you feel like throwing money out your car window, then this is the company for you.
T. Moses from Dallas, Texas
February 18th, 2014
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TERRIBLE! Just don't do it!
I am a current customer of GME because I am still under one of their 24 month contracts. I have had 400 dollar bills for the last three months. I have a 800 sq ft Apt. My parents have a 3000 sq ft HOUSE and use a thousand more KW than I do and their bill is CONSTANTLY 150 dollars cheaper than mine. It makes no sense. Then I noticed my contract had me locked into 13.09 a KW. I emailed customer service about this and never got a response. So then I tried to call customer service. After being on hold for an hour they told me it was going to be $295 to cancel or even get a different plan with less of a KW. So now I have to have my heat on 67 degrees just to get the bill to be under 400 dollars but still 15$ shy of 300. Thanks green mountain energy. Its easier to make your customer suffer rather than offering an ideal service. as soon as I get an address change i am disconnecting and never looking back. The cancel fee is cheaper than a bill that high.
Joseph from Dallas, Texas
March 3rd, 2014
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Received Confirmation of ordered services, but never got service
I switched to GME from Direct Energy thinking I was getting a good deal. I called Jan 2nd 2014 to set up for Jan 27 2014. It is currently March 5th and just now learned that my apartment complex main office got a bill from GME for my unit. I called GME to ask what was going on and they cant even find that my account existed. If doesnt exist, how do I have an account number and email confirmation stating that my service has been set up? Because of this, I am incurring penalties in the amount of $50. The new cycle has started again, which means I will get hit with another $50 all because I was under the impression GME set up my account PROPERLY. A quote from email confirmation states:"Dear XXXXXXXX,Thank you for your commitment to renewable energy. By powering your home with Green Mountain Energy electricity, you are helping to change the way power is made.Whats next?If you havent already, please register at My Account with your new account number: 42369638. Remember to use the last name and phone number you provided during enrollment.Enroll in Tree Free billing - it..."I called and total talk time so far has been 2.5 hours and still nobody knows why.
Edwin R. from Houston, Texas
March 5th, 2014
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Hell No !!!
I would have given them less than 1 stars if it was possible. Do not make the mistake of signing up with them. I wish I had checked their reviews on yelp before I tried to sign up. I signed up for a new account online, received an order confirmation and an enrollment email. On my move in date, I tried to call them to see if my service was activated since I would pay hefty fines at my apartment complex. I spent 5 hours on the phone with them, talking to all possible levels and departments to no avail. Everyone gave me a different answer to if my account was active or not. I ended up signing up with another provider after I went through 2 cycles of searching for an account and enrollment. Would not recommend this provider to anyone, complete waste of time.
ZZ from Houston, Texas
March 17th, 2014
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Horrible Customer Service
I signed up for Green Mountain Energy a few weeks ago and it's been nothing but headaches. I've had to call them 4 times and each time the phone wait is at least 15-25 minutes, then when you get a person they just put you on hold. It's a horrible company that clearly won't hire enough people and they'd prefer to just make their customers wait. Overall the worst customer experience I've had of any company, and compared to time Warner, that's saying a lot.
Laurelin Outman from Dallas, Texas
March 26th, 2014
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Poor Customer Service
Green Mountain Energy shut off my daughter's power after she had been living in her apartment for one month. They stated they need confirmation from her apartment complex. The apartment managers sent it twice. Green Mountain denied receiving the fax and my daughter has been without power for a week. F-U- Green Mountain Energy you are the worst!!! Do not use them - they are liars. I would give you a zero if I could...losers!!
N Ranjo from Houston, Texas
March 31st, 2014
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Poor Service
They do not respond to emails and the phone never rings to customer service. I am always getting a recording about high call volume. Also, the rates have not decreased from my previous carrier as promised when I signed up.
Renni from Watauga, Texas
April 13th, 2014
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Terrible!!! Do NOT Waste Your Time and Money!
I've been with Green Mountain for almost 1 year now and I am about to close my account. This company does not honor their promotions. When I signed up, I was informed that after 3 months, I would get a $100 gift card. It has been 1 year now and I still have not received the gift card. They come up with all kinds of excuses when I email and call about the gift card. Also, I had an auto-pay mixed up with my account and they charged me all kinds of fee. They didn't informed me of the mixed up until the next billing statement, by then all the fees were charged. When I called them to correct the problem, I was on hold for 30 mins before I could speak with a representative. After the situation was corrected, the fees were credited to my account but that didn't help that I wasted so much of my time. Never again with this company. They are expensive and dishonest!
Lee H from Houston, Texas
April 18th, 2014
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HORRIBLE!!!
We had our barn changed over to GME. Our bills were TWICE what they were before switching, even though we reduced the amount of electric powered items in the barn. We had a re-read of our meter and said it was "just high useage". WORST company customer service I have ever seen! DO NOT BE FOOLED!! THEY RIP YOU OFF, then threaten you if you want to change service!
W. Hardwick from Crossroads, Texas
May 4th, 2014
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Final straw
I tried to do what I thought was the responsible thing, use green energy, reduce oil, coal and gas consumption. I've had enough with this company. The final straw for me is that they changed my account #, and now I can't login to pay my bill. I have been with GME for several years and I'm done. Other companies offer green options, and don't charge as much. I've had it. I'll pay the fee to get away from these incompetent and annoying schmucks.
Matthew Walker from Desoto, Texas
May 10th, 2014
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Not "green," and screw the loyal customers.
First complaint is that they continue to advertise being "green," yet refuse to put my account on paperless billing. They offer it repeatedly, and I repeatedly tried to sign up for it, yet never ceased to receive paper bills. So long, trees!Second is that when contract expires we are thrown to a much higher rate. This may be standard practice, but it certainly does not inspire loyalty. Being willing to look past these issues, we requested a new contract and were refused the rates on Power to Choose. They started with over 12 cents/kwh, then when we said we'd just switch they said 11something, then again we refused (the online price was 9.3) and they offered high 10. Why not immediately give loyal customers of many years your best rate? They started out trying to screw us and never would come down to the advertised rate. So, we got the advertised rate of 9.7 from one of their competitors. Loyalty is for suckers, fellow customers! This company will screw you if they can, so be prepared to shop around every time your contact comes up and be willing to jump ship.
Cristy from Belton, Texas
May 12th, 2014
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Worst Accounting Department Ever
I am so sick of dealing with their accounting department that I am switching providers. Every month they claim that they didn't receive my payment for electricity at my business no matter if I paid with my bank's bill pay or sent them a check. I get a notice saying they are going to cut off my electricity. I call them and they tell me they received the payment but it was late. They told me that the problem was that my bank's bill pay doesn't send out the check until the day it's due. I tried sending the check myself. I mailed the check in Fort Worth a week before the bill was due in Dallas. They still claimed it was late and charged me a late fee. When I call their customer service, they are usually uncaring and sometimes rude. I have used Green Mountain at my residence for years and, as long as I remember to sign up for a new contract before the old one expires, they are fine.
Judy Robinson from Fort Worth, Texas
May 27th, 2014
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I don't get this company, Green Mountain Energy
I get home today to find that my electricity has been cut off when days earlier the customer service showed that I paid my bill, not once but trice. So, they placed a request to refund my second payment. It had been cut off since May 28th. Today is May 30th. I get no call about this disconnect is about to happen, where I could have resolved this matter then. I don't get this company, Green Mountain Energy. They brag about how my money is saving the environment. But, the customer service laugh when you tell them that I have to record the damages to my place from them cutting off my electricity. And, to boot, they tell me it can take up to two days tomy electricity back on. It only took them a moment to remotely disconnect it. Is it really that hard to cut ithe electricity back on?F*ck Green Mountain Energy. It's time to save the green in my wallet and dump their non-customer service asses.
Mojack from Mesquite, Texas
May 30th, 2014
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The WORST customer service EVER
Don't bother to try to enroll, GME is completely incapable of making it happen -- although they will keep you on hold forever and tell you they are working on a solution to a "problem with the utility." Ask enough questions and you will find out it is actually a problem with GME's system that they have no idea how to solve. Thanks for the time and money wasted trying to sign up with your atrocious company, GME. Wish I could give negative "bulbs" on the rating scales.
Mary Lyn from Delmar, Texas
June 3rd, 2014
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How likely are you to recommend?
just get another option
I sign my 1st contract with them because they where one of the few options available for me at the time, sign up for a rate but since had no credit score they change it to a higher price, plus a deposit.1st I save a lot on energy usually bellow 500kw/h per month they decide to change my meter 2 times charging me for this service this because according to the company I mess with it, but I live on an apartment.2nd. After my 1st year finished, decide to change plan and found a nice plan for on their site. They didn't respect that either and assigned me the worst month to month.3rd Asked for the return on my deposit and they don't want to return it until my contract ends but that contact finished 2 months ago.
Juan from Houston, Texas
June 4th, 2014
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
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Stay Far Away
I was forced to get Green Mountain Energy by my landlord, and it is terrible. I get misdirected email from other power companies, tons of spammy email, and charges piled upon charges. In nine months of service, I was late with a payment once, because I had been traveling. I paid ten days late, but they had already mailed me a disconnection notice, along with a huge additional fee I was forced to pay. They explained, though it NEVER showed up in any paperwork ahead of time, that they count not from the due date, but from the day they mail the bill, which is ridiculous. I have never been with a company that is both so lackadaisical in their own affairs and so punitive when it comes to mine. If you can avoid them, do it!
C.D. from Laredo, Texas
June 6th, 2014
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
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Be prepared to be on hold for 2+ hours and your issue is still not resolved
This company is beyond horrible. Expect to be on hold for >one hour. This could be a wish on their end for folks to give up and disconnect. I had an order to discontinue service - found out I needed to extend the service for 5 additional days. This took 2 1/2 hours on the phone to accomplish - just found out they never discontinued the service and 7 weeks later they are still charging me. I've been on hold for 20 minutes trying to resolve - do not work with this company.
Shari from Dallas, Texas
June 17th, 2014
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Non-Recurring Fees and Charges
After you sign a contract with Green Mountain you should expect your Terms of Service in the mail. Make sure to read over the Non-Recurring Fees and Charges on page 2.$5.95 if you choose to pay your bill by telephone$5.00 per bill period for copies of billing records...$20.00 for EACH disconnection and termination notice we send you.$5.00 each time we call you to remind you your payment is due.and so on....I've never been with a electric company that charges for so many reasons!
Jessica O from Garland, Texas
June 18th, 2014
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Poor customer service. Repeated problems with auto billing
After using Green Mountain for nearly 2 years, I'm looking for a new provider. I have had Automatic Payment set up via Bank of America - and there have been months when I was charged twice. There have been months when a letter from GME told me they received no payment and are disconnecting my service. Just received another letter like this today. My previous experience with customer service was so discouraging (1 hour on the phone - being transferred from one incompetent person to another), that I will not put myself through that experience again. Time to switch.
Halina from Houston, Texas
June 28th, 2014
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
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Dissatisfied in Wichita Falls
Hidden fees. After asking repeatedly the same question and getting a sales pitch answer we moved on and when calling back later they attempted to tell me I was wrong about the repeated questions, and they replayed the recording and I was right and they were wrong. Still a $200 cancellation fee because you only have 3 days to cancel and you don't even get a bill within 3 days. That law needs to change, it puts the power in the service provider's hands rather than with the customer.
Dissatisfied User from Wichita Falls, Texas
July 30th, 2014
Billing & Account Management
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Worst slammed me back and billing issue
I was formerly switched to another company start april 3,2014. Green mountain tried billing me thru 4-22!! I got a credit for them trying to slam me back when I already had service and bill with new provider first choice from 4/3 thru 4-22!! Now the idiots turned me over to collection for $25 I go not owe! I called them and now the collection agency! I guess public utility will have to get involved. It used to be a good company but not anymore
Cathy Doolittle from Humble, Texas
August 7th, 2014
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Constant excessive rate hikes throughout 2 years
Green Mountain Energy runs a "bait and switch" system. They will lure customers with cheap prices and then they will constantly and relentlessly increase rates. My rates almost doubled within 2 years and I eventually switched to a reputable electricity company.In addition, I noticed $20 fees tacked on to the sum from time to time. I found out that if I pay the bill 1 day after the due date, I get a $20 late "notice" fee. Most other electricity companies charge a percentage late fee. Paying $20 extra on a $40 bill while I was on vacation, for being few days late, is absolutely insulting and unreasonable. This is flat out robbery.Green Mountain Energy has anti-customer small print they hide in their agreement legalese. They do business in a dishonest manner.Do not take the bait.
Alper Yetil from Houston, Texas
August 11th, 2014
Billing & Account Management
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