Green Mountain Energy Customer Reviews

The best review categories for Green Mountain Energy are their plans and pricing, with an average of 1.0 stars, and the order experience, with an average of 1.0 stars.

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Most Recent 1 Star Reviews

5 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Will Rip you off

CAUTION: this company makes it money scamming you. They are sneaky. My contact ran up with them and they will only "send" you two letters which I never received, not certified mail or anything. From there they will raise the prices TRIPPLE the average cost and then you will never hear from them again. This went on for over a year till I caught the price increase. DO NOT USE

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Clint from Apollo, PA on February 26th, 2021

We are sorry to hear about your negative experience with us, and appreciate your feedback. We would greatly appreciate the opportunity to learn more about your experience. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1840 and additional information.

— Green Mountain Energy

Scam

I never sign up for a contract with this company so how the hell are they on my dlc power company bill and at that their charging me more than my regular power company and to top it all of we call them 2 time to tell them to stop billing us and they did not listen so I recorded the last conversation so nun I can take it to my lawyer and sue them for all the money they stole off me

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Don from Georgetown, PA on January 28th, 2021

Hi Don. We sincerely apologize for the experience. Contact us at Feedback@GreenMountain.com with your account #, REF #1835 and additional information so that we can make sure to address your concerns.

— Green Mountain Energy

Theives

This place is a complete joke! They are the biggest theives I know! Constantly having to pay them twice for the same transaction and that's
how they make more money, they get away with it every month there is a issue! The customer service is so trashy! Not one person that works there is polite at all! I wouldn't recommend this place to anyone ever! My overall rating is a 0!!!!! BBB here I come, definitely filing a complaint against them!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Erica from 05733 on October 11th, 2019

Hi Erica. Thanks for bringing this issue to our attention. Please email us at Feedback@GreenMountain.com with your account #, REF #1809 and additional information if you would like for us to review your usage.

— Green Mountain Energy

Scam

Increase prices and make it hard to leave.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Scam from Pittsburgh, PA on September 11th, 2019

We are sorry to hear that your bill has been more than anticipated. We would be happy to help break things down and explain the bill in more detail for you. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1812 and additional information.

— Green Mountain Energy

Lies! Do not use Green Mountain Energy.

Was roped in by Ira Josephs. He was very miss leading about Green Mountain Energy!

The billing says it all.

March 0.067, April 0.087, May 0.113, June 0.146, July 0.167 PER KWH!!!

My bill went up by hundreds of dollars with no warning. Pecos rate was around $0.068 per kwh. Crazy they get away with stuff like this.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Ian from Havertown, PA on September 6th, 2018

Hi Ian, we are sorry to hear about your negative experience. Will you please send your account number to Feedback@GreenMountain.com so we may look into this for you? Thanks!

— Green Mountain Energy