NRG Home -- Profile Analysis

Everyone was so helpful. Lorraine from the main office is amazing. They beat everyone elses quotes. Will came out and did a brilliant job. I am so grateful that I found this company. Use them!

Our billis lower

I switched my energy supplier to NRG a couple months ago. It was a very easy transaction. Ive already received my first months bill, and it was noticeably lower. Yay!!

I used IL energy to sign up for NRG electric provider. It was very easy. Thank you for showing me the comparison of providers in my area.

It was very easy to switch my provider to NRG

Dont forget to renew!! Price went from 8¢ to 17¢! Make sure you document your renewal date or youll be in for sticker shock!!

My bill triple by using them.

Offered $100 if we signed up but nowhere it was mentioned the 100. We got home and it was $20 gift card, not $100 and the rest was fine but we were going to save only $2/month in our monthly bills so we called to cancelled after reading how the rates jumped so high after the first 3 months. We were told we had to wait 2 billing cycles but we cancelled the 3rd day since we signed up so legally they had to cancell!! We had no access to a written contract with all info lady on the phone was saying until 3 weeks later and what we had didn't match with her info. We had no way to log in until waiting 3 more weeks so we just wanted to cancel. Too many inconsistencies and contradictory information. We were able to cancelled but not transparent and with deceptive practices. Do not trust this company!

NRG harassed me to sign up at 6%. Then a few months later, my bill doubled. When calling them, which was a nightmare, I was informed that my new rate was 11% because my initial rate was only good for 3 months.
This was never mentioned by the person that signed me up.

Customer Service is horrible because they don't care about existing customers when they are scamming new people every day to sign up with them.

For some reason I signed up with them. They sell a good pitch. I just looked into my bill finally and called Duke to compare their rates. I literally paid $100 more a month bc of using NRG rather then Duke. $800 down the drain!! HIGHWAY ROBBERY!

My electric bill is double what it was. Customers shouldn't have to contact a legit utility company every 3 months. Customers should be informed by NRG reps from the beginning that the rates double after 3 months. NRG doesn't tell you to call in 3 months, they don't tell you how much the rate increase is. It's a surprise

My wife was approached by one of these guys in a walmart. He yelled at her from about 4 aisles down and then began going to work. After he got her to sign up she called me (I was at work), and she told me she had lowered our electric bill by signing up with NRG. They had "locked us in at .09/Kwh for 2 years. AEP was charging us .112/Kwhr! He looked at our bill and showed me!" The problem there was that our city recently switched to an aggregate and our rates are actually only .062/Kwhr which is much lower than AEP charges. After I got off work, I went over to the walmart to ask questions to the guy since it didn't make sense to me how raising our rate by almost 50% was going to save us money. When I approached him and let him know my wife signed up earlier and I had questions, he asked who my wife was. I told him and he goes, "Oh, is she the...not trying to be rude..." and made a sweeping gesture with his hands to mime a heavier set person. HOW IS THAT NOT RUDE?! And then when I started asking questions about how a rate that's about 50% higher than our current one would save us money. He straight up told me that 9 is not 50% higher than 6. I made him pull out his calculator to make him understand basic math. These guys do not care what you pay, it is their job just to sign you up. He saw our bills and knew we had a lower rate and lied to my wife and got her to sign up to a higher rate, and then body shamed her to me. AVOID NRG AT ALL COSTS!! These guys are never looking out for your best interests, they just want you sign up so they get their commission.

My bill shot to the highest it has ever been in the 10 years I have bene in this house. I switched just before Christmas and as soon as their "Introductory rate" stopped it did a massive jump. After this acct closes I will never use their company again

First month in my new place, an 1 bedroom 1 bathroom. they told me I would save more money there than AEP i decided to switch , my first bill on AEP was $140. Next month it was with NRG and my bill was $222 , way more than I shouldve paid. I decided to cancel same day I got that bill, my new AEP bill just came and it is $130. I would never suggest NRG unless you want a bill between $200/$300. Unnecessarily robbed out of money.

First month in my new place, an 1 bedroom 1 bathroom. they told me I would save more money there than AEP i decided to switch , my first bill on AEP was $140. Next month it was with NRG and my bill was $222 , way more than I shouldve paid. I decided to cancel same day I got that bill, my new AEP bill just came and it is $130. I would never suggest NRG unless you want a bill between $200/$300. Unnecessarily robbed out of money.

my electric bill went from 250 to 519. this month and that is with me getting 32% percent off i dont know who to call because i cant afford to pay 519.00 a month

I was confronted by a salesman in Walmart and without telling me what all is involved he had me switched to their service and didnt even tell me that it is more expensive than my current provider.

We signed up with these scam artists at our local walmart where they are offering a gift card to switch. Since signing up we had 2 decent bills and the rest have been double what we were paying before. Its bad enough when large energy suppliers are screwing over their customers then you get companies like this one coming out promising lower bills and in the end they are worse then the big companies. Absolute garbage company and now I feel bad for the people we talked into switching and will not tell another soul to do so.

BUYER BE WARE!!!! As my usage went down due to energy efficient appliances, NRG increased their rate. For the past 12 months, NRG rate was approx. $0.12 vs. ComEd $0.06 per KWH. The trusting soul that I am, just realized that NRG overcharged me by approximately $539.64 over the past 12 months. I have terminal cancer, have been ill for over four years and have not been well enough to really read my bill. When I called NRG, the customer service representative implied that it was my fault for not calling them. I trusted that their rates would be competitive (equal to or less than) with ComEd. What they are doing to criminal.

I was marketed by a person in Walmart for the better pricing. But that plans works only first 3 months later I should call them and remind every 3 months which I didnt do and they just only one email(overlooked) as reminder and they kept charging me flexible pay and I lost around $300 thru billing gradual increase every month.

Was in kroger today minding my own business and this guys says hello I say it back and he tried to get me to acknowledge switching my aes for this company without reading anything. He kept saying scroll to the bottom NOPE I READ THINGS... It said by saying yes you acknowledge to switch over to this company. So I tell him I will not until I get home to read it he then gets an attitude and says we'll it expires in 5 mins so you can't. No thank you I do not sign things without reading it bit nice try .

I paid NRG for several years for their underground sewer/main waterline repair. A couple months ago I found out my main water line was broken and I paid over $10k to make the repair and sent the claim to NRG with all the documentation and after a few weeks they approved my claim. After waiting for my claim check for several weeks I contacted them and they informed me that they need additional documents which I sent to them. Upon sending them the docs they denied my claim because the leak was under the foundtion of the house and apparently they only cover leakds outside the home which is not what I was told when I signed up for the plan. If you're thinking about using NRG, think twice, they will find any way possible to deny your claim. These guys are pure scammers and you're better off getting coverage with a reputable company that will be there when you actually need the services.

Never signed up with this company all of a sudden they noticed they were on my bill instead of comed. They were charging me more than double what everyone was paying in my area.

They were charging me double the rate of ComEd. Highest bills Ive ever had. Offered a option of a rate freeze for 3 months that takes 2 billing cycles to see.umm, what??!?

The agent that tried to sell me on this cheaper plan flat out lied to my face. She told me there were no fees, no extra or hidden costs. I asked point blank and she lied to me. Dont fall for their lies. Our bill has an extra $97 in fees now and she wrote the number to a sex hotline on the pamphlet

They have ripped me off for years now. They promise you low rates and then they jack them up. All the guy could say is we'll send you a $70 check and lower your power to 6.4 which is the same as ComEd all the time. I've been duped by this company.

In four months they've raised my gas rate by 247%. I signed on for a 3 month promotional deal at Walmart. I forgot to call and renew after nine months, my bad. However, in the four month interim, the rate went from .32 per therm, to .79 per therm! They raise the rate by 30% each month, so the compounding effect is huge! When I cried uncle and tried to get back on the plan, they refused. I then said I want to cancel, and they said it would take two to three billing cycles! Crooks, plain and simple.

When the NRG guy pitched his sale to us, he talked about locking in the best energy rate and claiming theirs was the lowest. He got us locked in for 12 months, then we noticed our energy bill climbing. After the promo rate (which wasn't actually the lowest as he'd claimed), our bill started getting higher each month. Before NRG, our highest monthly bill didn't go over 150. This month, in spite of warmer weather (less heat and space heater use) and no ac's hooked up yet for summer, we were shocked with a $320 bill. Calling toledo Edison, they said NRG is charging us 13.5c/kwh, while their standard rate right now is 7.5c/kwh!! Without NRG we would be paying $113. That's $207 that NRG is overcharging just in 1 month! I'm trying to support a family of 6 here, and they don't care who you are if they can con you out of money. Boycott NRG. We cancelled them immediately after receiving this bill and talking to the customer support at toledo Edison.

This company is a scammer they help put people into debt raising their bill twice higher than your actual gas/electric bill. They double charge you and reads as a second charge on your bill statement at the bottom. There needs to be a class action lawsuit against this company and lots of people need to be warmed to beware and stand far clear away from them and dont fall for the antics of them trying to give you a free gift card or $100 its not forth debt or stress

We were approached in Sams Club and the lady basically forced us to sign up. She pulled my phone out of my hand and had me tell her the numbers to put in to dial the number so that we could call customer service to our energy provider. We didnt even give her permission yet that we wanted to switch and she immediately called them after speaking with them. She assured us that we were going to save a whole bunch of money and we were going to get a gift card from Sams Club. None of these were true. We got to the checkout and our gift card never arrived. Checking the comments I see that is a common theme. We got our first bill and it was double what we normally pay. Our bill usually runs about $250. Our first bill ran over $500. The next bill was nearly $600 and every bill since then has been right around five and $600 consistently when it used to run right around $250 There has been absolutely no savings. When we went to cancel the person on the phone was pushy and insisted on keeping us from canceling. She even offered us a discount. Then when my husband remained firm with her and said to cancel she said that it was going to take at least three to four billing cycles to process the change. It didnt take that long to put them on our bill. If you see one of these people in Sams Club run the other way do not talk to these people. They are scammers. I dont know what can be done legally, but they are breaking the law they have to be. It is shameful what they are doing to some of these people that cant afford a huge bill like that not that we can.

They have their agents roaming at market places where they could find potential customer. They lure you with free coupons but when asked about the generosity and hidden policies they fail to answer. The rates are more than double of what we were paying before switching to nrg gas/electricity supply. We now regret our decision and switching back to our old supplier.

When my sister signed up for them they told her all the good things and glorious things. Come to find out they were charging her over 300.00 a month for services a bunch of liars and crooks. Dont trust what they tell you

NRG sent an offer for a $75 rebate. Only received $50. I have been trying to get the additional $25 for 3 weeks so far. Keep going back and forth with their customer service. JUST SEND THE CHECK YOU OWE ME.

Received an offer for a $75 Rebate. They only sent a $50 rebate and I had to contact them over and over to get the additional $25. Took them about 3-4 days to get back to me via email each time. i shouldn't have to chase them down like this.

Charged me 17.6 kWh and tried justifying it. They are the worst and take advantage of people. Beware!

I received a letter today 8/3/2023 that my electric supplier is being switched over to NRG effective 8/3/2023, i did not authorize this switch as i am the account holder and pay the monthly electric bill. They tricked my daughter into giving her address and then tried to switch without my knowledge for authorization. They should be fined for fraudulent activities

In PA and signed up for a 12 month plan at a decent rate, however, when the plan ended, the rate went up 160% - which is significantly higher than PPL's base rate!! They mentioned they sent a letter, however I did not see anything except wording that even without a contract, the rate would be competitive! Maybe if I lived in a remote part of Alaska and wanted to save a few cents from running a gas powered generator!! This company is not worth investing in unless you watch them with a microscope. Horrible experience and will never go back!!

Horrible experience- do not let the contract expire. The new rates are more than double!! Price gouging scan-stay away!!!

This "supplier" company will sign you up with "verbal" approval, meaning that an associate that talks to you in a store can say that you verbally agreed to their terms when you actually did not. This company has been charging me 3x the amount I should be for 3 years. Yes, 3 years. I've lost thousands of dollars to this scam company at a time when money was scarce. DO NOT EVEN TALK TO AN NRG ASSOCIATE if they approach you. PLEASE.

Good promo short term, but you costs will nearly double.

I was charged my monthly payment as always through my local company on top of what NRG supplied. So my bill is $102 more this month. I cancelled with them as soon as I saw my bill. Don't be scammed by their reps on saving money!!! That's their job!!!! I should've walked way when I was approached in Wal-mart. Save money and just stick with your basic supplier!! Lesson learned!!!

Singed up at Walmart NRG service for a three-month contract. Since I had paperless billing and auto-pay, didn't pay much attention to the billing details. Due to the onset of Winter, thought that the high billing was due to the high usage of gas heating.
But when I checked the billing statements for the last few months, realized they have increased the gas rates from 38¢ to 92¢ as I didn't renew the contract. I was royally screwed on an average of $125 per month.
When I called customer service, they tried to give me a credit of $30. Even if I want to renew the contract, the new offered price of 38¢ won't be effective until 1-2 billing cycles which is ridiculous. So they want me to spend another $250 more when compared to PECO. If I want to cancel the service, again the same story - 1-2 billing cycles.
So don't fall for the NRG reps trying to lure you to sign up. STAY away from NRG.

I bought a refrigerator from lowes and NRG offered a rebate threw Lowes for $150 gift card. I signed up with NRG and after I fulfilled the contract and asked where the gift card was NRG informed me in the 3 pages of fine print that you need to be an attorney to read it says if you ever received a promotion from them b4 you will not receive the gift card. This tells me they have to fool people into there service. NRG should be ashamed of themselves. I will spend every day telling people of this scam called NRG.

Ive been a customer since early 2021, lately Ive noticed how high my gas and electric bill has been so I had my bill audited. Came to find out that NRG is charging me way more than my normal suppliers (PGW & PECO). Im a senior and still working full time Im appalled! I really got roped in to that sales pitch and Im in sales BEWARE

I've had NRG for over 12 months and they were only lower than DLC the first two months. My rate is 3x the DLC rate. I despise this company and their false advertising.

I was told I had to sign up to see the price differences. When I did and chose not to continue, I called and cancelled all services!!!! They only cancelled my electric and continued the gas service without my permission! They're not trustworthy at all!

Another Walmart bad experience with NRG in store salesman. Basically was told my rates would go down. First month, four days actually, my electric bill had a $14.63 NRG charge in addition to my normal monthly charge. It was somewhat difficult cancelling NRG. I havent gotten my latest gas bill. I dread to think what it may cost. Stay away from NRG.

Was told I was getting a gift card for being with my local energy provider. I was adamant that I did not want to switch providers or raise my electric bill. After looking me up and having me sign an agreement to send me the gift card that they would not let me read. I was signed up for NRG that was charging more. I immediately called to cancel with them. They told me they would cancel and have it so I was never in the system. They assured me that there was no need to contact my energy provider to have them stop it and gave me a cancelation code. A week later I got a welcome to NRG email. I called a second time. The cancelation ticket was never submitted by the first person. The second person whom I was hoping would cancel it refused to email me a verification that I did indeed cancel it this second time. I had to contact my local provider to cancel NRG because of how shady their business dealings are. Would not recommend this company to my worst enemy.

So I have not had issues in the past with this promotion and signing up with this company. They usually get you when you are in Walmart. So yesterday I signed up at the Walmart with the associate and was told Id receive a Walmart gift card for $20. Well it never arrived in my email and called them and I was told that the associate never sent it and that the customer service representative I spoke with said he couldnt issue me one that I would have to return to the Walmart and hope that the associate was there. Well I returned today and nope they were not so the whole promotion was a scam to get me to sign up. I will contacting them to remove them from my electric and I also have them with my gas. I have been a customer for years and now because they want to scam me they will lose me as a customer. I do not recommend anyone use this company because they will lie and say anything to sign u up..