“ I have been a customer for over a year now. No problems whatsoever. My bill has never gotten over 200.00 even in the hottest Texas heat. Have called the call center on several occasions and have always been treated courteously. Will renew when contract expires. ”
“ Never had a problem.Great rates. ”
“ A+++++. excellent. honest. transparent. no gimmicks. ”
“ Love Love Love, have had no issues with this company, highly recommend ! ”
“ I just recently renewed my contract for the 3rd time. No billing problems, easy to use online system, received monthly usage/analysis report, and autopay drafts on-time every month. This new low rate included the NEST system. Just contacted the call center for first time in 5 yrs. Very pleased with all services ”
“ I had selected TriEagle on two criterias: wind energy and more importantly, hassle-free customer service. In my 2 years with them, they lived upto my expectations. ”
“ I was considering changing and found out my renewal rate was in line with all other offers and there is really no reason to leave. I'm blown away by all the bad reviews. To be fair, I've not had to deal with customer service as I auto pay my bill, have not had to move and have not let my contract expire. I don't remember how long we have been a customer, 4 years? But I do remember the savings was amazing. Our average bill is 180 with a 2 story house and a 3rd unit for the room over the garage. Prior to that we were averaging almost 300 a month. I hope some of the bad reviews are old and the customer service issues have been taken care of. ”
“ My rate is good, they e-mail us our usage difference every week, they have online payment and paperless bills. We love these features. We have never had a problem with them Thank You!! ”
“ I have had nothing but great experiences with Trieagle Energy. they have given me a great rate and keep me up to date with my energy spending. Recently, I ordered a new thermastate from them. there was nothing wrong with the thermostate but it was too complicated for me. I wanted something simplier. I was able to send it back with no problem or hassle and with my money returneed. I would recommend them to anyone. ”
“ Our electrical provider contract was up for renewal and I searched around different providers and ran across TriEagle. I was a little skeptical at first because of a lot of negative reviews. But even our current provider had some horrible reviews and I wasn't happy with them for sure. I called TriEagle around 4:00 pm and the customer representative answered promptly and within 20 minutes I was completely finished with the sign up process. She was very courteous and answered all of my questions, (and gave my a discount for my coupon code found on the website). I received my first bill and we are happy to see that it is lower in cost, very simple, easy to read and no hidden charges. We like getting the weekly email updates and online payments work for us too. I don't usually write reviews but we are so glad to have found TriEagle, finally finding an electric provider that is easy and straight forward with its plans, we wanted to express our thanks to the company, ”
“ I have been a customer for over 3 years now and have never had any problem. I really like that they have no hidden fees. Also like the usage reports that are emailed to me weekly. ”
Thank you for the feedback Anthony - we appreciate your business!
“ I have been with TriEagle for 2 years now and I just called in to renew for another 12 months at 8.8 cents/kWh. I had to wait a little bit when I called but once I was able to speak with a rep she was really helpful and made the renewal process quick and easy. I also signed up for their weekly usage summaries several months back and am loving being able to see how much energy Im using each week! Definitely recommend TriEagle! ”
Thanks for the great feedback Cheryl!
I signed up last year. Their 100% renewable plan was actually cheaper than their regular plan at that time, and was the best rate I could find for 100%. I just renewed for about $0.01 more per kWh (a substantial increase), but it still beat any other 100% renewable plan. My monthly use averages under 500 kWh, and I rarely use over 1000 kWh in a month. Most other companies have a minimum useage (usually 1000 kWh) to avoid a hefty service fee. TriEagle's is a flat $4.95/mo, and there are no suprise fees. Believe me, I've put together a spreadsheet just to evaluate the complex minimum useage, fee and surcharge fomulas of other companies.
So, someone who uses a lot of electricity, or who wants just a conventional-energy plan may do better with other companies. For me, the decision to renew was simple and pain-free.
I've never needed to contact TriEagle, so my good rating is because of the weekly emailed useage graphs, and the several notices about the upcomong expiration date of my contract (some other companies do a poor job with that, and let you go to a very expensive daily rate plan). My only problem was that I wasn't able to open any of the renewal PDFs from email, even with updated updated Adobe reader. My wife could at the office. Go figure.
On Price/Plans/Promotions, last year there was a promo code on the Power To Choose site. This year I found a code elsewhere online that shaved off $0.001 . Better than nothing.
So, for another year, I'm set. ”
Thanks for the feedback Van - we try to offer competitive renewable products for those who want to promote green alternatives.
“ I originally signed up for a 12-month term (GREAT rate!) that will expire next month. I just renewed for another 16-months after comparing rates and reading reviews here -- I found some other, slightly lower rates, but I've had a good experience w/ TriEagle and didn't want to risk billing issues or poor customer service -- TriEagle has done a good job and offers competitive rates so I'm sticking with them. Their website is not the most advanced, but it is definitely adequate. ”
Thanks for the feedback Tod! Hopefully you've revisited our website recently, as we've just gone through a major facelift. In addition, look for even more online feature and services in our online portal at the end of the summer.
“ I've had TriEagle for almost 3 years and have to say it's one fo the best companies I've ever done business with! Live customer service people - here in Texas, not in India! And they don't have any of those crazy hidden fees like the other guys. ”
Thanks for the feedback Anne!
“ I signed on with TriEagle almost two years ago. First I did just the short trial, not wanting to get roped in by what sounded too good to be true. IT WAS TRUE! My first month with TriEagle was half of what I had been paying to Entergy. It has remained consistently lower than all of my past bills (5 years with Entergy). Nice people, too. Will be with TriEagle as long as they are there or I am here! ”
Thanks for the feedback Margie!
“ I will never switch! ”
Thanks for the feedback - whoever you are!
“ I have been with TriEagle since they entered the residential space in mid-2010. They have live customer service people right here in Houston, and the rates are some of the best around. ALSO, there are no HIDDEN extra charges like you get with the other guys. ”
Thanks for the feedback - whoever you are!
“ 30 months into 36 month plan very good results to this point. Like their weekly usage reports, very customer focused with this information. ”
used last year ( 2012) rate was 8.4 cents a kilowatt, renewed this year went up to 9.9 cents
I will stay, but will monitor at end of year...
what I am afraid is, once they get more customers, they will pull a reliant or txu and increase their prices...you know the bait and switch, hopfully, they have a better long term business strategy...
however, I check every year for the best rate, so if it gets out of hand, I will choose someone else...
but for know it is still reasonable, no customer service issues, I like the weekly usage reports...
Thanks for the feedback Dave! Unfortunately, over the last year, we've seen natural gas (and thus power) prices continue to trend upward. We try to keep rates for both new and renewal customers as low as possible, but market movements have forced us to move rates up this calendar year. We are constantly monitoring the market and hopefully we can continue to provide competitive prices when you are up for renewal next time (and the time after that as well!)