TriEagle Energy -- Profile Analysis

I called Trieagle while shopping for electric service in Pflugerville, Texas. I liked their rates and tried to sign up.

I was told that my information didn't come up in the system, so I had to send a copy of my Texas ID and social security card. I wasn't told, for instance, if I had to send both sides of each card - and didn't. I was told that in two business days, plus Saturday and Sunday, I would "receive an answer", but not an answer to what. The CSR, who was the 3rd I had gotten in as many calls and came the closest to able to speak English, simply kept repeating it. Answer to they verified me, answer to I could get electric service?

Since I've never run into unable to find me in the system when applying for anything, I also tried, twice, to apply for service online. Both times it said "a problem at our end" prevented submitting it and I must call customer service. When I called customer service Monday morning, I learned they couldn't FIND the application I submitted with a CSR on Friday OR the one I tried to submit online, specifically because it never got submitted in the first place. I was told they got the same error when they tried to submit anyone's applications and not only mine.

In other words, their own technology doesn't work, and it failed to work too long and too broadly for the company itself to be any good. If it were temporary, they should have said up front that their system was down and it should have been fixed by the time I called back on Monday.

I was also told I would have to submit my social security card and driver's license over again to a different address to qualify for the senior citizen waiver of the security deposit, after my "answer" came back for another two days. The landlord required me to have the service scheduled to turn on and provide my account number before I could sign the lease at the start of my rental term, just 1 week after I first applied for service.

I wrote complaining to the president and CEO of Vistra Corp, which owns TriEagle, telling him why I was going with a different company. Usually such a letter atleast reaches the executive office. He never even got my letter. A customer service person pretending to work in his office called me a week after I actually moved into my new place to argue with me. That was the section of the customer service office that claims to be in the president's office.

I ended up with Green Mountain Energy, and the signup was simple and straightforward. I had to submit my ID just once, only my driver's license, to prove my age, to get the senior citizen waiver of my security deposit, and I was specifically told to submit both sides. My application was approved and I had my account number, which is what the landlord required, and I only had to wait on the fate of my security deposit.

It should NEVER take more than one day to get the electricity turned on, except pending the payment of a security deposit. The customer service people at Trieagle were in an overseas call center, their English was poor, their system didn't work for multiple days, and they were unprofessional.

I was forced to rate billing and plans. I didn't end up with Trieagle so never got a bill. Their plans looked good on paper but I didn't end up signing up for one.