Major Energy Customer Reviews (November 03, 2026 Update)

Updated: November 03, 2026

The best review categories for Major Energy are the order experience, with an average of 2.3 stars, and their customer service, with an average of 2.3 stars.

Reviews Overall

15th

Plans & Pricing

17th

Order Experience

16th

Customer Service

16th

Billing & Acct Mgmt

15th

Likely to Recommend

16th

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Reviews by Star

Recent Good Review from Happy in PA

PA Major Energy is the BEST!

When I was looking for a surplus company, I looked through each one and did comparisons. PA Major Energy seemed to be the best - at least on paper. It's been a few months now since I signed up and my electric bill has gone from $244 down to $170 with no changes made on my end. I couldn't be happier!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Happy In PA from Pittsburgh, PA on October 16th, 2025

Most Recent 5 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

PA Major Energy is the BEST!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Happy In PA from Pittsburgh, PA on October 16th, 2025

Most Recent 2 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Rebate Process is Bad

They offer a $100 rebate for the plan I selected, $50 after the first month. They require you to mail the rebate form to them. I had to call to make they received the form. They did receive it but it took almost 2 more months to receive my rebate and they couldn't provide any information on the rebate status when I called several times. Come on Major, make the rebate process easier and electronic. I cancelled after receiving the first $50 rebate. Too much of a hassle.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Jeff from Doylestown, PA on March 13th, 2024

Most Recent 1 Star Reviews

4 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Looking to screw you!

Rates aren't much better than PPLs, but with the offered rebates they are less. Problem is rebate process is a huge hassle. Mailing is obsolete, but the only option they offer in order to request a rebate, as opposed to offering the ability to request online, or just paying when you meet the criteria. They claimed my rebate was never received from USPS and now w/o t pay the rebate since if changed suppliers. Avoid these butthats.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Tom from Harrisburg, PA on September 1st, 2024

Would not use again

I own three properties which I changed my supplier online for all three properties to Major Energy on the same day. Instead of having the same start date they were all different, spanning over two months. I never received my rebate as promised even though I sent in an application for one of my properties. I eventually switched two of the properties to a different supplier, but because I was 15 days over my contracted date on the one property they charged me more then double, because it was billed as their variable rate. It cost me more for the 15 days with Major Energy then it cost my new supplier, AEP for a month. I called them they did not offer to change the last 15 days to my original contracted rate or want to work something out with me. So I switched over my last property I had with them back to ppl. Despite not receiving my rebates, I wish the company would have worked with me on the price gauging with my last bill. I wouldn't recommend them in the future.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Susan from Shamokin, PA on June 24th, 2024

Not Reputable

If I ran my business this way I wouldn't have any customers. RUN!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Not Reputable from Perkiomenville, PA on January 16th, 2024

Deceptive

The person who represented Major Energy was a fast talking who made you feel that you were getting a great deal. The telephone numbers and names didn't match. Joshu stated he would give a me his managers number, but he answered the phone. What do you get out of deceiving people? I went to cancel, and I was informed it would cost me $100. but he would waive the cancelation fee. I haven't been an hour. Then overhearing others mention another name (outsourcing)